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Troubleshooting

56

Fault

Cause and troubleshooting

 "Please empty con-
densate container" 
and programme ter-
minated.

2.

Route the water drain hose without kinks.

Water drain hose is not connected correctly.

Ensure that the water drain hose is connected cor-
rectly. 
→ 

"Connecting the water drain hose", Page 14

Water drain hose is blocked.

Rinse the water drain hose with tap water.

The filter for the condensation tank is soiled.

→ 

"Clean the filter for the condensation tank.",

Page 52

.

Foreign object is located in the base unit

1.

→ 

"Opening the base unit", Page 50

.

2.

Remove the foreign objects that are present.

3.

→ 

"Closing the base unit", Page 51

.

Dirt in the appliance.

Run the intensive appliance care programme. 
→ 

"Appliance care", Page 47

Condensation in the
condensation tank
even though the water
drain hose is connec-
ted.

The appliance uses condensation for the automatic
self-cleaning.

Not a fault – no action required.

Water drain hose is not connected correctly.

Ensure that the water drain hose is connected cor-
rectly. 
→ 

"Connecting the water drain hose", Page 14

The programme does
not start.

Childproof lock is activated.

→ 

"Deactivating the childproof lock", Page 39

 

  has not been pressed.

Press  

 .

No programme set.

1.

→ 

"Setting a programme", Page 35

.

2.

→ 

"Starting the programme", Page 35

.

The length of the pro-
gramme changes dur-
ing the drying cycle.

The programme operation is optimised electronically.
This may change the programme duration.

Not a fault – no action required.

Pumping noise.

Condensation pump active.

Not a fault – normal operating noise.

Buzzing noise.

Compressor ventilation active.

Not a fault – normal operating noise.

Summary of Contents for WT260110

Page 1: ...User manual and installation instructions WT260110 Tumble dryer Gaggenau ...

Page 2: ...miliarising yourself with your appliance 20 5 1 Appliance 20 5 2 Wool basket 21 5 3 Control panel 21 5 4 Operating logic 22 6 Display 23 7 Buttons 26 8 Dryness level 29 8 1 Changing the dryness level 29 8 2 Adjusting the dryness level 29 9 Programmes 30 9 1 Automatic programmes 30 9 2 Timed programmes 32 10 Accessories 34 11 Laundry 34 11 1 Preparing the laundry 34 12 Basic operation 35 12 1 Switc...

Page 3: ... Data protection 45 17 Basic settings 46 17 1 Overview of the basic set tings 46 17 2 Changing the basic set tings 46 18 Appliance care 47 18 1 Preparing for appliance care 47 18 2 Calling up the appliance care programme 47 18 3 Running the basic appli ance care programme 48 18 4 Running the intensive appli ance care programme 48 19 Cleaning and servicing 50 19 1 Tips on cleaning and care 50 19 2 ...

Page 4: ...ds and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have und...

Page 5: ... circuit that is regularly switched on and off by the energy supplier When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or da...

Page 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Page 7: ...ress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct...

Page 8: ... environmentally friendly yet combustible and may ignite if it comes into contact with open flames or ignition sources Keep naked flames and ignition sources away from the appli ance WARNING Risk of explosion Highly flammable objects such as lighters or matches may ignite during the drying process Remove all highly flammable objects from any pockets in your laundry before the drying process Unwash...

Page 9: ...jects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside 1 6 Safe cleaning and maintenance WARNING Risk of electric shock Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appli...

Page 10: ...and non original accessories is dangerous Only use the manufacturer s original spare parts and original ac cessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that contain solvents Do not use cleaning agents that contain solvents ...

Page 11: ...suitable cleaning products may damage the surfaces of the appli ance Do not use harsh or abrasive de tergents Do not use cleaning products with a high alcohol content Do not use hard scouring pads or cleaning sponges Clean the appliance with nothing but water and a soft damp cloth Remove all detergent residue spray residue or other residues im mediately if they come into contact with the appliance...

Page 12: ...TION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance Disposing of packaging Page 11 2 Check the appliance for visible damage 3 Open...

Page 13: ...the appliance is operated immedi ately after transportation the refriger ant contained in the appliance may result in damage to the appliance Immediately after transporting the appliance leave it to rest for two hours before putting it into opera tion Installation loca tion Requirements On the floor Place the appli ance on a clean level and firm surface Align the appli ance Page 16 In a washer dry...

Page 14: ...ppliance s condensation con tainer connect the water outlet hose ATTENTION When operating the appliance without the water drain hose being connected properly liquid may leak out of the connecting piece Before operating the appliance connect the water drain hose prop erly to the connecting piece Requirements The appliance and the accessory have been unpacked Unpacking the appliance Page 12 The appl...

Page 15: ... collect condensation in the condensation container again e g if you change where the appliance is located carry out these steps in re verse order Water outlet connection types ATTENTION In the event of a blocked or covered outlet accumulated wastewater can flow back into the appliance Before operating the appliance en sure that the wastewater drains away quickly and eliminate any blockages Draina...

Page 16: ...al Secure the elbow to the gully 4 5 Aligning the appliance In order to reduce vibrations and noises align the appliance correctly To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 4 6 Reversing the door To make it easier to place and re move laundry in the drum you can change the side on which...

Page 17: ...rew the door Changing the door hinge and door hook 1 Unscrew the door hinge and the door hook 2 Unlock the door ring 3 Lift the door out of the door ring 4 Turn the door ring by 180 and insert the door into the door ring 5 Lock the door ring ...

Page 18: ...e door lock 1 Unscrew the door lock cover 2 Remove the door lock 3 Insert the door lock on the oppos ite side 4 Screw on the door lock cover 5 Screw on the door 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby ...

Page 19: ...Installation and connection en 19 The connection details of the appli ance can be found under Tech nical data Page 63 2 Check the mains plug is inserted properly ...

Page 20: ...d an overview of the parts of your appliance here 1 2 3 4 5 6 On certain models specific details such as the colour and shape may differ from those pictured 1 Ventilation opening 2 Maintenance flap on the base unit Page 50 3 Air channel cover do not re move 4 Door 5 Condensation container Page 38 6 Control panel Page 21 ...

Page 21: ...ool basket 3 Insert 4 Tab for securing in the hook 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 4 3 1 1 3 1 Programmes Page 30 2 Programme selector Page 35 3 Buttons Page 26 4 Display Page 23 ...

Page 22: ...bove or below the sym bols The selected programme setting is shown in the middle of the display Sub menu To select the settings you require press the buttons below the symbols until the required setting is selected in the display To select the settings you require press the buttons below the symbols until the required setting is selected in the display If a setting is activated the display shows T...

Page 23: ...s 20 min Timed programme The timed programme is set Timed programmes Page 32 1 25h 1 Programme end time Buttons Page 28 Childproof lock lights up The childproof lock is activ ated flashes The childproof lock is activated and the appliance has been operated Deactivating the childproof lock Page 39 Iron Dry Dryness level Iron Dry The dryness level is activated Buttons Page 27 Cupboard dry Dryness le...

Page 24: ... Basic ma chine care re quired Basic appliance care programme Run the basic appliance care programme Appliance care Page 47 Refresher con tainer is empty please re fill Water tank Fill the water tank Page 40 for the crease removal function Cooling Cooling process The laundry is cooled while the drum is rotating in order to avoid damage to the laundry The process can be cancelled by opening the doo...

Page 25: ...ce is connected to the smart energy system energy manager Navigation Selecting settings Operating logic Page 22 Other programme settings Activate deactivate or adjust other pro gramme settings Buttons Page 26 Pause Con tinue with Start Pause Programme status Finished re move washing End of pro gramme Programme status 1 Example ...

Page 26: ...h on Switch off Switch the appliance on or off 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the control panel to prevent unwanted or accidental operation If the childproof lock is activated and the appli ance has been switched off the childproof lock remains activated Childproof lock Page 39 Multiple selection Activate additional pro gramme settings Adjusting additi...

Page 27: ... 3 seconds to save your customised pro gramme settings Saving the pro gramme settings Page 35 Briefly press the button to set customised pro gramme settings for your programme Iron Dry Cupboard dry Cupboard Dry Extra The dryness level defines how damp or dry the laundry is after the programme ends Dryness level Page 29 Activate Deactivate Activate or deactivate the crease reduction func tion Once ...

Page 28: ... to 24 hours Set the programme end time The programme duration is already included in the set number of hours Once the programme has started the pro gramme duration is dis played Activate Deactivate Open the Home Con nect menu Remote start Page 44 ...

Page 29: ...ogrammes you can change the dryness level so that your laundry will be drier or more damp 1 Set an automatic programme Automatic programmes Page 30 a The display shows the specified dryness level 2 Press a The display shows Cupboard Dry Extra Cupboard dry or Iron Dry Note If you change this setting the change is retained even after the ap pliance is switched off 8 2 Adjusting the dryness level If ...

Page 30: ...ogramme Description Max load kg COTTONS Dry hard wearing heat resistant fabrics made of cotton or linen 9 0 EASY CARE Dry items made of synthetic materials or blended fabrics 3 5 MIX Dry items made of cotton and synthetics 3 0 Duvet Dry clothing pillows quilts or bedspreads filled with synthetic fibres Note Dry large items of laundry blankets or pillows individually 2 5 Lingerie Dry delicate under...

Page 31: ... is then distrib uted evenly 1 5 SUPER 40 Dry items made of synthetics and light cotton 1 0 TOWELS Dry hard wearing heat resistant towels and dressing gowns made of cotton or linen 6 0 SMART DRY After you have washed your laundry in the washing machine the dryer will recom mend a suitable programme for drying your laundry Note The washing machine must be Home Connect capable The washing machine an...

Page 32: ...WOOL IN BASKET Dry items made of wool or containing wool Note Dry these items only using the wool basket Wool basket Page 41 One item of laundry BUSINESS Reduce creasing and air borne odours on dry suits jackets and trousers that have hardly been worn and are labelled as dry clean only Crease removal function Page 39 Notes Remove the laundry immediately after the programme has ended to prevent cre...

Page 33: ...l types of fabric except for wool and silk Suitable for pre dried or slightly damp laundry and for drying off multi layered thick laundry Note This programme is suitable for dry ing using the wool basket Wool basket Page 41 3 0 SMART DRY After you have washed your laundry in the washing machine the dryer will recom mend a suitable programme for drying your laundry Note The washing machine must be ...

Page 34: ...o the same si phon outlet 15000490 Appliance care product Spare part for the intens ive appliance care func tion 00311829 11 Laundry 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance Note The appliance and fabrics are protected when you prepare your laundry Brush of...

Page 35: ...erating logic Page 22 Note The programme settings are not saved permanently for the pro gramme Adjusting additional programme settings 1 Press to call up additional pro gramme settings 2 Select the programme settings 3 Press to call up the main menu 12 4 Saving the programme settings You can save your individual pro gramme settings as favourites Requirements A programme is set The programme settin...

Page 36: ...2 9 Unloading the laundry 1 Open the door 2 Remove the laundry from the drum 12 10 Switching off the appli ance Press 12 11 Filter system on the base unit During drying fluff from the laundry is collected in the base unit s filter sys tem The filter system protects the ap pliance from fluff Cleaning the filter system on the base unit If the display shows a notification while the appliance is in op...

Page 37: ...ult 4 Pull the fluff collector out horizont ally The fluff collector may contain con densation which may drip out of it when you pull it out 5 Open the fluff collector and re move any fluff 6 Clean the filter thoroughly under running water and then dry it off You can remove heavy soiling carefully with a soft brush You must not damage or remove the fluff collector s seal You can clean the fluff co...

Page 38: ...tainer Page 38 Emptying the condensation container If the drying programme has finished or the display shows a notification while the appliance is in operation empty the condensation container Requirements The display shows the following after drying Finished remove washing or the display shows the following during operation Please empty condensate container 1 Pull out the condensation con tainer ...

Page 39: ...ing and air borne odours such as cigarette smoke you can use a programme with a crease removal function for any laundry that has not been worn for long 14 1 Starting a programme with the crease removal function Note Wash items of laundry that have traces of sweat perfume or deodor ant before wearing them again Do not use dryer cleaning sets Do not use a programme with the crease removal function f...

Page 40: ...age to the appliance Only fill the water tank with cold drinking water Never use condensed water dis tilled water additives or descaler for the crease removal function Requirements You have started a programme with the crease removal function Starting a programme with the crease removal function Page 39 The display shows Refresher container is empty please re fill The condensation container Page 3...

Page 41: ...ket touch the rotating drum or the ribs of the drum the laundry may cause ma terial damage and damage to the ap pliance Place the items of laundry in the in sert or wool basket such that they do not touch the drum or the ribs of the drum Requirement The wool basket is in serted into the appliance Inserting the wool basket Page 41 1 Place the laundry into the wool basket either directly or using th...

Page 42: ...y in the in sert or wool basket such that they do not touch the drum or the ribs of the drum Example Use Trousers or skirt 1 2 3 Place the items of laundry unfol ded into the in sert Note Spin the laundry before drying Example Use Pullover 1 2 3 Sports shoes Lift the tongues of the shoes Remove the in soles or heel cushions Place a rolled up hand towel in the wool basket to create an in clined sur...

Page 43: ...ions in the Home Connect app Notes Please note the safety precautions in this instruction manual and make sure that they are also ob served when operating the appli ance via the Home Connect app Safety Page 4 Operating the appliance on the ap pliance itself always takes priority During this time it is not possible to operate the appliance using the Home Connect app 16 1 Setting up the Home Connect...

Page 44: ...t Enable the appliance for remote start via the Home Connect app Note Remote start is deactivated for safety reasons in the following circumstances The appliance door is opened is pressed is pressed The appliance is switched off Following a power cut Activating remote start Requirements The appliance is connected to your home WiFi network The appliance is connected to the Home Connect app A progra...

Page 45: ...ustomer Service can use Remote Diagnostics to access your appliance if you contact them have your appli ance connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support section of your local webs...

Page 46: ...ce to a WLAN home net work Wi Fi without WPS function Setting up Home Connect Page 43 Basic setting Description Connect to the app Connect your ap pliance to the Home Connect app Setting up Home Connect Page 43 Wi Fi on off Activate or deac tivate Wi Fi Activating Wi Fi on the appli ance Page 44 Deactivating Wi Fi on the ap pliance Page 44 Network settings Reset the net work settings Resetting the...

Page 47: ... the condensation container Page 38 Preparing the condensation container for the appliance care programme If you are draining the condensation water from the appliance using the drain hose prepare the condensation container before running the appli ance care programme 1 Remove the stopper from the re cess in the top 2 Insert the stopper on the under side 3 Clean the filter in the condensation cont...

Page 48: ...o place 3 Press a The appliance care programme starts and a signal tone sounds a Finished remove washing ap pears on the display and a signal tone sounds once the appliance care programme has ended 4 Pull out the condensation con tainer horizontally and empty it Emptying the condensation container Page 38 5 If you are draining the condensa tion water using the drain hose Remove the stopper from th...

Page 49: ...forming you that the first part of the appliance care has been carried out 4 Pull out the condensation con tainer horizontally and empty it 5 Pour approx 1 5 litres of hot tap water into the condensation con tainer 6 Carefully swing the condensation container horizontally and empty it to rinse out any remaining appli ance care product Continuing the intensive appliance care programme 1 Pour approx...

Page 50: ...posits are easier to re move without leaving any residue Leave the appli ance door open after use This allows the residual water to dry reducing odours in the ap pliance 19 2 Base unit The base unit is the accessible area at the bottom of the appliance in which you will find the heat ex changer Opening the base unit Requirements The appliance has cooled down for 30 minutes The appliance door is cl...

Page 51: ... base unit is open Opening the base unit Page 50 1 Insert the heat exchanger cover by the handle 2 Close the lever for the heat ex changer 3 Close the maintenance flap 19 3 Water tank filter The filter in the water tank protects the appliance from dirt and contamin ants Cleaning the water tank filter Check the filter regularly and clean the filter if it is dirty Requirement The condensation con ta...

Page 52: ... moisture sensor Clean the moisture sensor regularly ATTENTION Hard or rough objects may damage the moisture sensor Do not use hard or rough objects abrasive cleaning products or steel wool for cleaning Note If you do not clean the appli ance as described the appliance s functionality may be impaired 1 Open the door 2 Clean the moisture sensor with a sponge 19 5 Condensation container filter Durin...

Page 53: ...ainer Emptying the condensation container Page 38 2 Remove the filter 3 Clean the filter under warm run ning water or in the dishwasher 4 Slide in the filter as far as it will go 5 Insert the condensation container Inserting the condensation con tainer Page 39 ...

Page 54: ...ling process Note The cooling process takes up to 10 minutes You can continue to operate the appliance Humming noise Compressor active Not a fault normal operating noise The display goes out and flashes Energy saving mode is active Press any button a The symbol lights up again Basic machine care required After a period of operation the appliance automatic ally recommends that you run the basic app...

Page 55: ...twork Setting up Home Connect Page 43 Creasing The load is too large Observe the maximum load capacity of the Programmes Page 30 The laundry lies in the drum for too long after drying 1 Remove the laundry from the drum as soon as the drying programme has finished 2 Spread the items of laundry for cooling Unsuitable programme for the type of fabric Set the suitable programme for the type of fabric ...

Page 56: ...Appliance care Page 47 Condensation in the condensation tank even though the water drain hose is connec ted The appliance uses condensation for the automatic self cleaning Not a fault no action required Water drain hose is not connected correctly Ensure that the water drain hose is connected cor rectly Connecting the water drain hose Page 14 The programme does not start Childproof lock is activate...

Page 57: ...cient condensation for the automatic self clean ing when permanently using the crease removal func tion Regularly dry a load weighing more than 3 kg of damp laundry until the programme ends The appliance s ventilation opening is blocked Ensure that the ventilation opening of the appliance is kept clear Heat exchanger is soiled Running the basic appliance care programme on the appliance Appliance c...

Page 58: ...cleaning Automatic self cleaning function rinses the appliance s heat exchanger 1 Not a fault 2 Do not pull out the condensation tank 3 Do not cancel the programme Water is leaking from the appliance Appliance is not correctly aligned Aligning the appliance Page 16 The seal for the heat exchanger cover is dirty Clean the seal for the heat exchanger cover Cleaning the filter system on the base unit...

Page 59: ...mme warm laundry feels damper than it actually is 1 Remove the laundry from the drum as soon as the drying programme has finished 2 Spread the items of laundry for cooling Unsuitable dryness level set Changing the dryness level Page 29 Drying target not adjusted Adjusting the dryness level Page 29 Load too small Set a timed programme for the subsequent drying Programmes Page 30 Moisture sensor dir...

Page 60: ...n hose on the appliance against unintentional loosening Ensure that you do not bend the water drain hose 6 Empty the condensation container Page 38 7 Insert the condensation container Page 39 8 Disconnect the appliance s mains plug from the power supply a The appliance is now ready to be transported 21 2 Disposing of old appli ance Valuable raw materials can be re used by recycling WARNING Risk of...

Page 61: ...rea Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is free of charge Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details ...

Page 62: ...he fabric set degree of dryness amount of laundry being loaded en vironmental conditions and the activ ation of additional functions The expected programme dura tion Ready in time that is shown on the appliance display when selecting the programme is based on the spin speed in the washing machine of 1000 rpm when the appliance is de livered Programme Final mois ture level Load kg Spin speed rpm In...

Page 63: ...stallation protec tion 10A Nominal power 600 W Power consump tion Off mode 0 10 W Left on mode 0 10 W Ambient temper ature Minimum 5 C Maximum 35 C Length of the power cord 145 cm This product contains light sources from energy efficiency class F These light sources are available as a spare part and must only be replaced by trained specialist staff You can find more information about your model on...

Page 64: ...de clares that the appliance with Home Connect functionality is in compliance with relevant statutory requirements 1 A detailed Declaration of Conformity can be found online at www gag genau com gb among the additional documents on the product page for your appliance 1 Only applies to Great Britain 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ D...

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Page 68: ...ße 34 81739 München GERMANY www gaggenau com 9001791241 9001791241 en 030216 Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom ...

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