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Important information
en-us
Important information
Important information
Purchase information
Please take a moment to record the following basic
information about your new Gaggenau® washer.
This information will be helpful in the event you need to
contact Customer Service or would like to order
accessories or replacement parts.
The
E-Nr.
(model number) and the
FD
(serial) number are
found on the rating plate label.
see illustration
The model number includes the slash and a two digit
number (e.g. "/27"). Please be sure to include the final 2
digit number when filling in your model number. This
helps make sure any parts you may need are correctly
matched to your specific machine.
Date of Purchase:___/___/_____
Where Purchased:___________________________
E-Nr.
:_________/____ (ex: WM262700/01)
FD
:_______-_______ (ex: 9807|90007)
The manufacturer reserves the right to make changes in
the product or manual without notification.
Customer Service
Your washer does not require any special care other than
the maintenance and care mentioned in this manual. If
you have a problem with your washer, please consult the
Troubleshooting section of this manual on the noted
page.
If a technician comes out to advise you of information that
is in the Troubleshooting table you may be charged.
If problems persist and service becomes necessary,
contact your dealer, installer or an authorized service
center. Do not attempt to repair the appliance yourself.
Any work performed by unauthorized personnel may void
the warranty.
If you are having a problem with your washing machine
and are not pleased with the service you have received,
please follow these steps:
1.
Contact your installer or the Authorized Service
Provider in your area and explain to them why you are
not satisfied. This will usually correct the problem.
2.
If after working with your installer or service
technician the problem still has not been resolved to
your satisfaction, please let us know either by writing
to us at:
Gaggenau®
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
or calling us at:
1-877-442-4436
When writing or calling please have the following
information available:
▯
E-Nr. (model number, example: WM262700/01)
▯
FD (serial number, example: 9807|90007)
▯
Date of Original Purchase (receipt required)
▯
Date Problem Occurred
▯
Explanation of Problem
If writing, please also include a daytime telephone
number and a copy of the sales invoice.
When calling Customer Service, please be ready to
provide the model number
E-Nr.
and
FD
serial number.
This information will help provide the best support for
your washer.
Additional information is available at our website.
www.gaggenau.com/us
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