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Faults – What to Do?
Faults – What to Do?
Faults – What to Do?
You can often easily eliminate problems that may occur
on your own. Before calling customer service, take into
account the following information.
9
WARNING
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only
be carried out by one of our trained after-sales
engineers. If the appliance is faulty, unplug the
mains plug or switch off the fuse in the fuse box.
Contact the after-sales service.
Disruption
Possible cause
Solution
The burner will not ignite when it is
switched on.
Power supply disconnected.
Turn all of the control knobs to 0. Check the
fuse box to see whether the circuit breaker has
tripped.
The burner will not ignite when it is
switched on.
The illuminated ring behind the control
knob will flash orange and white alter-
nately.
Burner or gas supply fault.
Turn all of the control knobs to 0.
Check:
▯
Are the burner parts positioned correctly?
▯
Is the main gas tap open?
▯
Is the burner clean and dry?
▯
Is there air in the line following initial con-
nection or a cylinder change (in the case of
liquid gas)?
▯
Gas cylinder empty (in the case of liquid
gas)?
The burner will not ignite when it is
switched on.
All the illuminated rings behind the
control knobs are lit white for
10 seconds after switch-on. Then the
illuminated ring around the active con-
trol knob is lit orange.
Demo mode is activated.
Deactivate demo mode.
The burner will not ignite when it is
switched on.
The illuminated ring behind the control
knob is flashing yellow and magenta
alternately.
Electronics fault
Turn all control knobs to 0 and disconnect the
appliance from the power supply for one min-
ute (switch off the circuit breaker or pull out
the plug).
Reconnect the appliance. The illuminated
rings around the control knobs light up green
for a few seconds and then turn yellow. Wait
until the illuminated rings switch off. Then turn
any of the control knobs to any of the heat set-
tings and then back to 0.
Switch on the burner. If the illuminated ring
starts flashing yellow and magenta again, call
Customer service.
The burner goes out while the appli-
ance is in operation.
The illuminated ring behind the control
knob will flash orange and white alter-
nately.
Safety switch off:
No actions have been per-
formed for an extended
period.
Turn all control knobs to 0, and then switch
them back on if you wish to continue using the
appliance.
