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Trouble shooting
Trouble shooting
Trouble shooting
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Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out by one of our trained after-sales engineers.
If the appliance is faulty, unplug the mains plug or
switch off the fuse in the fuse box. Contact the after-
sales service.
Faults often have simple explanations. Please read the
information in the table before calling the after-sales
service.
Fault
Possible cause
Solution
Malfunction of the
general electrical
system.
The household fuse has tripped.
Check the fuse box if the fuse has tripped.
The electric ignition
does not work.
There may be food or cleaning products
stuck between the ignition sparkers and
the burners.
The space between the ignition sparker
and the burner must be clean.
The burners are wet.
Dry the burner caps carefully.
The burner caps are not correctly
positioned.
Check that the burner caps are correctly
positioned.
Power cut
Ignite the burner with a lighter or a match.
The burner flame is
not uniform.
The burner components are not correctly
positioned.
Ensure the components are correctly
positioned.
The grooves on the burner are dirty.
Clean the grooves on the burner.
The gas flow is not
normal or there is no
gas.
The gas supply is blocked via gas taps.
Open all gas taps.
If the gas is supplied from a gas cylinder,
check that this is not empty.
Change the gas cylinder.
The kitchen smells of
gas.
There may be a leak in the gas cylinder
coupling.
Check that the coupling is sound.
The burner goes off
after ignition.
The control knob was not held down for
long enough.
Once the burner is on, hold the control
knob down a few seconds longer. Fully
press control knob.
The grooves on the burner are dirty.
Clean the grooves on the burner.
