Customer service
en-us
33
Winteriznig your unit
▶
If your dishwasher will be unused for an extended pe-
riod of time in a location that experiences freezing tem-
peratures (vacation home or through a vacation period),
have your dishwasher winterized by an authorized pro-
fessional service.
18.3 Transporting the appliance
To avoid damage to the appliance, empty it before trans-
porting.
Note: Always transport the dishwasher upright to prevent
residual water getting into the machine's controls and
damaging the appliance.
1.
Remove dishware from the appliance.
2.
Secure loose parts.
3.
4.
Select the program with the highest temperature.
5.
6.
To drain the appliance, terminate the wash cycle after
approx. 4 minutes.
"Terminating the wash cycle", Page 20
7.
Switch off the appliance.
8.
Turn off the water faucet.
9.
To empty the residual water out of the appliance, de-
tach the supply hose and let the water drain out.
18.4 Disposal of your old appliance
Environmentally sound disposal allows valuable raw mate-
rials to be recycled.
WARNING
Avoid a risk of entrapment upon disposal.
▶
Unplug the appliance from the power outlet.
▶
Cut the power cord and remove the door upon discard-
ing the appliance.
▶
Check your local area for large appliance recycling pro-
grams.
Customer service
19 Customer service
Customer service
If you have any questions, are unable to eliminate an is-
sue in the appliance yourself, or the appliance needs to be
repaired, please contact our Customer Service.
We will work to find an appropriate solution for you thereby
avoiding unnecessary visits by a service provider.
With any warranty repair, we will make sure your appli-
ance is repaired by a trained authorized service provider
using genuine replacement parts. We use only genuine re-
placement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will require the
model number (E-Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) of your appliance.
USA:
1-877-442-4436
www.gaggenau.com
www.gaggenau.com/zz/store
CA:
1-877-442-4436
www.gaggenau.com
www.gaggenau.ca
For assistance with connecting to Home Connect™, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
19.1 Model number (E-Nr.), production num-
ber (FD) and consecutive numbering (Z-
Nr.)
You can find the model number (E-Nr.), the production
number (FD) and the consecutive numbering (Z-Nr.) on
the appliance's rating plate.
The rating plate is located inside the appliance door.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
19.2 AquaStop® Pledge
In addition to the standard warranty provided by BSH,
BSH will also compensate customers for damage caused
by a specific fault in the AquaStop system giving rise to a
valid warranty claim. Compensation will be provided under
the following conditions:
¡
If water damage is caused by a defect in materials or
workmanship in the AquaStop system, BSH will com-
pensate customers reasonable and verifiable damages.
¡
A condition of all warranty claims is the appliance with
AquaStop must have been installed and connected cor-
rectly in accordance with all instructions; this also in-
cludes a properly installed AquaStop extension (gen-
uine accessories). The warranty does not cover defec-
tive feed lines or fittings leading to the AquaStop con-
nection at the tap.