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Home Connect
en
Remote diagnostics
If a fault occurs, the after-sales service can use remote
diagnostics to access your appliance.
Contact the after-sales service, making sure that your
appliance is connected to the Home Connect server
and checking that the remote diagnostics service is
available in your country.
Note:
For more information and to check whether the
remote diagnostics service is available in your country,
please visit the Help & Support area of the Home
Connect website for your country: www.home-
connect.com
About data protection
When your appliance is connected for the first time to a
WLAN network, which is connected to the Internet, your
appliance transmits the following categories of data to
the Home Connect server (initial registration):
▯
Unique appliance identification (consisting of
appliance codes as well as the MAC address of the
installed WiFi communication module).
▯
Security certificate of the WiFi communication
module (to ensure a secure IT connection).
▯
The current software and hardware version of your
domestic appliance.
▯
Status of any previous resetting to factory settings.
This initial registration prepares the Home Connect
functions for use and is only required when you want to
use these Home Connect functions for the first time.
Note:
Ensure that the Home Connect functions can be
used only in conjunction with the Home Connect app.
Information on data protection can be accessed in the
Home Connect app.
Declaration of Conformity
Gaggenau Hausgeräte GmbH hereby declares that the
appliance which features Home Connect is in
accordance with the basic requirements and the other
relevant provisions of the directive 2014/53/EU.
A detailed RED Declaration of Conformity can be found
online at www.gaggenau.com on the product page for
appliance in the additional documents.
2.4 GHz band: max. 100 mW
5 GHz band: max. 100 mW
Remote control
Activate/deactivate
Access the appliance's functions via the Home Connect app.
When deactivated, only the appliance's operating statuses
will be displayed in the app.
Delete network set-
tings
All network settings can be deleted from the appliance at any
time.
Appliance information
The display shows:
▯
MAC address COM module
▯
Serial number of the appliance
▯
Software version
You can view more information – such as the SSID (network
name), although this depends on the connection type – by
touching the arrow button.
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5 GHz Wi-Fi: for indoor use only
