9-21
G-Tek Corporation
Troubleshooting
•
It is not specific to Modem. It is preferable to have service provider who's frequent in your
respective area. We have tested this device using IDEA postpaid and performance was good.
It is preferable to have postpaid connection.
3.
Will the GSM Dialer support 3G SIM card?
•
Yes,
it’s a GSM module and support 2G GSM only.
But it’s a Quad band module caresses
850/900/1900/1800 MHz band so it can be used anywhere in the world and a 3G SIM will
work as 2G.
4.
Where and how to install SIM Card in GSM Dialer?
•
SIM Card Connector is provided just below RS232 Connector in GSM Dialer.
Refer to section 3.
5.
Can we set 00 minutes in partial disarming command and send request to GSM Dialer?
•
NO,
it’s meaning
less. Doing so, the GSM Dialer will respond with an error message; ERROR 05:
Invalid Disarming Time Request.
6.
Is it Necessary to erase messages from SIM Card?
•
NO, there is no requirement to make any changes in the SIM Card Message entries. It will not
hampers the working of GSM Dialer.
10.5
GSM
M
ESSAGES
1.
Sometimes GSM modem surprisingly starts sending garbage Message instead of important
messages?
•
Format the SIM by deleting all entries in it. Set the SIM as per your requirements. Start the
GSM Dialer. If the problem still persist contact support team.
2.
What are the possible error message that are received during a fallacy protocol typed?
•
Following are the Errors generated regarding protocol malfunction:
1.) ERROR 01: Invalid Command Code
2.) ERROR 02: Invalid Phone Number
3.) ERROR03: Invalid Syntax
4.) ERROR 04: Invalid Index No.
5.) ERROR 05: Invalid Disarming Time Request
3.
When does the ERROR 01 occur?
•
If the Command code entered in protocol is other than 123, then ERROR 01 will occur.
4.
When does the ERROR 03 occur?
•
If the string entered as protocol message is more or Less as per the fixed number of protocol
string then ERROR 03 is generated.
5.
When does the ERROR 04 occur?
•
If the Index number entered in protocol is other than 01, 02 or 03 then ERROR 04 is generated
6.
When does the ERROR 05 occur?
•
If partial Disarming time request entered in protocol is not proper, then this error is generated.
7.
In case of Failure in sending Message from GSM an Error in sending SMS is to be ACK to
Admin?
•
No, any error in sending message that occurs in GSM Dialer is not ACK to any of the listed
person. This is because the sending try for any failure in sending will be repeated for 5 times
so it is enough to get over any uneven sending failure.
