5
13000W Gasoline Generator
for warranty service. Please keep it for future reference. Repairs or replacements without prior
authorization, or at an unauthorized repair facility, will not be covered by this warranty
.
4, Return Policy and Procedure
Defective Return
If the defective unit can not be repaired by the authorized repair center and the unit was within one
(1) year, GPA will make a decision, on GPA sole options, either replace it with an equivalent or return it
to GPA and consumer will get refund. The refund amount will be determined by the used time as below:
- Within thirty (30) days from the original purchasing date, full amount will be refunded.
- For Two(2)-Year Warranty items household use only, from thirty-one (31 days) but within one (1) year
from the original purchasing date, the refund proportion will be determined by 100% minuses its actual
using months divided by twelve (12).
Formula: Refund Proportion = 100%-number of used month/12*100%
Remorse Return
If consumer wants to return due to consumer’s mind changing or any other non-quality reason, which is
called
Remorse Return
, and the unit is in its original packing condition or consumer opened the original
package but never fill the fuel and/or oil into the unit, and the unit could be repacked properly, within
thirty (30) days from the original purchasing date, GPA will provide a Return Goods Authorization
number (RGA #) to the retailer to accept the return for refund. Consumer will pay the return freight and
15% of the retail price (excluding tax) for re-stock fee. The consumer should contact the retailer with
GPA’s RGA# and will get remaining amount refunded after the return is received by GPA. The return
address will be noted by GPA when the RGA# is provided
.
Attention please:
Do Not Return The Unit To The Place Of Purchase even
unless the retailer / distributor has a certain agreement
with GPA in written
.
All refund will be issued in terms of Credit Memo (CM) to the retailer/distributor, and the consumer will get refund
from the original store.
5, Warranty Exclusions
This warranty does not cover the following repairs and equipment:
Normal Wear and Tear
Products with mechanical and electrical components need periodic parts and service to perform well,
including but not limited,
fi
lter elements, o-rings, spark plug, rubber mounts, etc. This warranty does
not cover repair when normal use has exhausted the life of a part or the equipment as a whole.
Installation, Use and Maintenance
--This warranty will not apply to parts and/or any labor of installation.
--This warranty will not apply to parts and/or any labor if the product is deemed to have been misused,
neglected, involved in an accident, abused, loaded beyond the product's limits, modi
fi
ed, installed
improperly or connected incorrectly to any electrical component.
--Normal maintenance is not covered by this warranty and is not required to be performed at a facility
or by a person authorized by GPA.
* Except as otherwise stipulated in any of the following enclosed Emission Control System Warranties
