Fujitsu U9310X Operating Manual Download

Page: 89 / 99

Troubleshooting and tips

SmartCard reader is not recognised.

Cause

Troubleshooting

Chip card inserted incorrectly.

►

Check if you inserted your SmartCard into
the SmartCard reader correctly.

►

Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.

SmartCard PIN forgotten

Cause

Troubleshooting

PIN forgotten

►

If you are working in a network, contact your
system administrator, who can unlock your
notebook with a Supervisor PIN.

SmartCard lost

Cause

Troubleshooting

SmartCard lost

►

If you are working in a network, contact your
system administrator, who can boot up your
notebook with a Supervisor SmartCard.

Acoustic warnings

Acoustic errormessages

Errors

Cause

Troubleshooting

A beep sounds every few seconds.

The battery is almost

at.

►

Charge the battery.

Fujitsu

Summary of Contents for U9310X

Page 1: ...System Operating Manual FUJITSU LIFEBOOK U9310X ...

Page 2: ... found on the Internet at http www fujitsu com fts You can find driver updates at http support ts fujitsu com download Should you have any technical questions please contact our Hotline Service Desk http support ts fujitsu com contact servicedesk Your sales partner Your sales office We hope you enjoy working with your new Fujitsu system ...

Page 3: ......

Page 4: ... Technology Solutions GmbH Mies van der Rohe Straße 8 80807 Munich Germany http www fujitsu com fts Copyright Fujitsu Technology Solutions 2020 All rights reserved Publication Date 05 2020 Order No A26391 K496 Z320 1 7619 edition 1 ...

Page 5: ...t notes 12 First time setup of your device 16 Working with the notebook 19 Security functions 57 Connecting external devices 67 Removing and installing components during servicing 73 Settings in BIOS Setup Utility 74 Troubleshooting and tips 79 Technical data 88 Manufacturer s notes 92 Index 93 ...

Page 6: ...d trademarks of Microsoft Corporation in the USA and or other countries HDMI and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC s Bluetooth and the Bluetooth logo are registered trademarks of Bluetooth SIG Inc Adobe Reader is a trademark of Adobe Systems Incorporated USB Type C and USB C are trademarks of the USB Implementers Forum in the USA and...

Page 7: ...ook 21 Switching on the notebook 22 Programming the ON OFF button 22 Different ways to use your notebook 23 From notebook to Tablet PC 23 Select display orientation portrait or landscape orientation 24 From Tablet PC to notebook 25 Switching off the notebook 26 Closing the notebook 27 Handwriting recognition 27 Touchscreen 28 Use the touch screen 29 Using fingers 29 Using the stylus pen 29 Using t...

Page 8: ...r configuration dependent 60 Using the Security Lock 60 Configuring password protection in BIOS Setup Utility 61 Protecting BIOS Setup Utility supervisor and user password 61 Password protection for booting of the operating system 63 Password protection for the hard disk 63 SmartCard reader configuration dependent 64 Inserting the SmartCard 64 Trusted Platform Module TPM 65 Enabling TPM 65 Disabli...

Page 9: ...stable 82 The cursor does not correctly follow the pen movements 83 Pen input not working 83 The notebook cannot be started 83 The notebook stops working 83 The printer does not print 84 The wireless connection to a network does not work 84 The battery discharges too quickly 84 SmartCard reader is not recognised 85 SmartCard PIN forgotten 85 SmartCard lost 85 Acoustic warnings 85 Error messages on...

Page 10: ...Contents 6 Fujitsu ...

Page 11: ... properties Information on the connections and user components of your notebook can be found in Ports and controls Page 9 Further information The Windows drivers for your device can be found on our Internet site The factory installation of your device does not support any other operating system Fujitsu Technology Solutions accepts no liability whatsoever if any other operating system is used Softw...

Page 12: ...e123 or a command used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a software interface e g Click on Save names of programs or files e g Windows or setup exe This font indicates cross references to another section e g Safety information cross references to an exter...

Page 13: ...miliarise yourself with these components before you start to work with the device Notebook open 7 7 10 8 6 4 5 9 1 3 1 2 1 Microphone 2 Infrared camera 3 Camera LED 4 Shortcut Button for Microsoft Windows Ink 5 Tablet mode camera 6 Status display of tablet mode camera 7 Status indicators 8 Fingerprint sensor or palm sensor configuration dependent 9 Touchpad 10 Touchpad buttons Fujitsu 9 ...

Page 14: ...in this document show the standard product configuration with Intel ThunderboltTM 3 The following alternative USB configuration without Intel ThunderboltTM 3 is also available for projects Pos 2 USB 3 2 Gen2 port with charging function and DisplayPort USB Type C Right side 3 4 5 6 7 8 9 2 1 1 Eyelet for the optional pen tether 2 Pen slot 3 SIM card slot configuration dependent protected by cover 4...

Page 15: ...Ports and controls Bottom 1 1 Battery reset button pushed Fujitsu 11 ...

Page 16: ...njury or the device from overheating do not lay the device directly on your lap and make sure that the ventilation openings are not obstructed Read the information on the ambient conditions in the Technical data Page 88 and First time setup of your device Page 16 before preparing your notebook for use and switching it on for the first time When cleaning the device please observe the relevant notes...

Page 17: ... flammable gases or into hazardous environments e g petrol station paintshops as the transmitted radio waves can cause an explosion or a fire For information on how to switch radio components on and off see chapter Switching the wireless components on and off Page 50 Energy saving Notes Energy Energysaving Switch the notebook off when it is not in use Switch off external connected devices if you a...

Page 18: ... If this is not the case obtain the appropriate mains adapter for your notebook Do not use any other voltage converter Check whether the local mains voltage and the power cable are compatible If this is not the case buy a power cable that matches the local conditions Contact the relevant authorities of the country you will be travelling in as to whether you may operate the radio component integrat...

Page 19: ...o liquid enters the notebook The LCD screen very sensitive to scratches Only clean the display surface with a very soft slightly damp cloth Switch the notebook off Cleaning Notes Notebook Keyboard Touchpad LCDscreen The surface can be cleaned with a dry cloth If particularly dirty use a damp cloth that has been dipped in water mixed with mild domestic detergent and then carefully wrung out You can...

Page 20: ...ollow the instructions on the screen NEVER switch off your device during the first time setup process The battery must be charged if you want to operate your device using the battery When used on the move the built in battery provides the device with the necessary power You can increase the operating time by using the available energy saving functions For instructions on how to connect external de...

Page 21: ... device may mark certain types of delicate surfaces Keep other objects at least 100 mm 3 94 inches away from the device and its mains adapter to ensure adequate ventilation Never cover the ventilation slots of the device Do not expose the device to extreme environmental conditions Protect the device from dust humidity and heat Mains adapter connecting Preparingforoperation Mainsadapter Observe the...

Page 22: ...o make it easier to use your device for the first time the operating system is pre installed on the hard disk 1 2 Press the ON OFF button 1 for about one second to switch the device on The power on indicator 2 lights up whenever the system is switched on During installation follow the instructions on screen If a Windows operating system is installed on your device you will find more information on...

Page 23: ...hapter entitled Connecting external devices Page 67 for instructions on how to connect devices such as a mouse and a printer to the notebook Please refer to the notes in Important notes Page 12 Status indicators Statusindicators The status indicators provide information about the status of the power supply the hard disk and the keyboard functions F Fujitsu 19 ...

Page 24: ...cator not lit The battery is not being charged the battery is already more than 90 charged or the mains adapter is not connected and the battery power is above 20 Batterystatusindicator Batterysymbol Batteryindicator F F Lock indicator Indicator FLock The indicator lights up The key combination Fn F has been pressed The special functions of the Fn function keys see section Key combinations Page 39...

Page 25: ...Working with the notebook Opening the notebook Open the LCD screen Fujitsu 21 ...

Page 26: ... lights up whenever the system is switched on Programming the ON OFF button You can program the ON OFF button Operating system Menu Windows 10 Control Panel Hardware and Sound Power Options If you have assigned a password you must enter this when requested to do so in order to start the operating system Detailed information can be found in the chapter Security functions Page 57 22 Fujitsu ...

Page 27: ...et PC or as a notebook just as you wish From notebook to Tablet PC Raise the LCD display into a vertical position You can fold the LCD screen down infinitely variably in an angle between 0 and 360 degrees Fold the monitor down completely until the rear side of the monitor is resting on the bottom of the device Fujitsu 23 ...

Page 28: ...ientation for the display or whether the display orientation should automatically adapt to the orientation of the Tablet PC You can change these settings under Control Panel Hardware and Sound Windows Mobility Center Rotate screen In Settings there are profiles saved for operation with different screen orientations These profiles have preset standard configurations that can be modified as desired ...

Page 29: ...Working with the notebook From Tablet PC to notebook Raise the LCD screen into a vertical position Fold down the monitor until you reach the desired position Fujitsu 25 ...

Page 30: ...Working with the notebook Switching off the notebook Notebook Close all applications and then shut down the operating system please see the Operating System Manual 26 Fujitsu ...

Page 31: ...nt handwriting recognition under Windows supports the following languages English German French Italian Japanese Korean Chinese traditional and simplified Dutch Portuguese Spanish Brazilian Norwegian Bokmål and Nynorsk Swedish Finnish Danish Polish Rumanian Serbian Cyrillic and Latin script Catalan Russian Czech and Croatian Under Windows you can set the required language under Control Panel Time ...

Page 32: ... 1366 x 768 has 1366 x 768 1049088 pixels Each pixel consists of three subpixels red green and blue making a total of about 3 million subpixels According to ISO 9241 307 class II a maximum of 2 light and 2 dark pixels and in addition 5 light or 10 dark subpixels or an equivalent mix 1 light subpixel counts as 2 dark subpixels are allowed to be defective Pixel A pixel consists of 3 subpixels normal...

Page 33: ...rograms available for calibrating the stylus pen and for calibrating finger based operation Do not use the calibration tool for the stylus pen to calibrate finger based operation Using the stylus pen Pen 2 3 5 4 1 1 pen tip 2 pen button right mouse button 3 pen button delete function 4 charging contacts 5 eyelet for optional pen strap You can use the pen on your Tablet PC as an electronic writing ...

Page 34: ...he pen tip may react as though it is constantly being pressed down To avoid damage the pen should be stored in the slot when not in use The pen can be influenced by electromagnetic fields cursor quivers or jumps There may be a few areas on the screen where the cursor quivers slightly in spite of pressing the pen down firmly The screen responds to entries made with the tip of the finger or the pen ...

Page 35: ...its slot on the right side of the device the charging contacts on the pen point left from the view below 1 Energy saving functions of the pen To save energy the pen automatically switches off after 10 minutes of inactivity and is then in power saving mode The pen automatically returns to normal operating mode after the next contact with the pen tip Fujitsu 31 ...

Page 36: ...en battery is fully charged Setting the pen Operating system Menu Windows 10 You can make various settings for the pen under System Control Hardware and Sound Pen and Touch Calibrating the pen Via the operating system you must calibrate your tablet PC before first use with the pen so that it recognises the pen as accurately as possible You should also always repeat the calibration if the co ordina...

Page 37: ...e pen tether optional You can attach the pen with a pen tether available as an option to prevent it being dropped or becoming lost Secure one end of the pen tether to the pen and the other end of the pen tether to the notebook Fujitsu 33 ...

Page 38: ...and execute commands They correspond to the buttons on a conventional mouse You can also deactivate the touchpad via the keyboard so that you cannot move the cursor unintentionally see chapter Key combinations Page 39 Moving the pointer Move your finger on the touchpad Touchpad The pointer will move Selecting an item Move the pointer to the item you wish to select Touchpad Tap the touchpad once or...

Page 39: ...ouchpad Press and hold the left button and with your finger on the touchpad drag the item to the desired position The item will be moved Switching the Touchpad on and off You can switch the touchpad on and off using the keyboard see Key combinations Page 39 Fujitsu 35 ...

Page 40: ...unctions of an enhanced keyboard Some enhanced keyboard functions are mapped with key combinations The following description of keys refers to Windows Additional functions supported by the keys are described in the relevant manuals supplied with your application programs The figure below shows how to access the different characters on keys with overlaid functions The example applies when the Caps ...

Page 41: ...pper left of the key will appear when that key is pressed To cancel the Caps Lock function simply press the Caps Lock key again Shiftkey CapsLock Shift key The Shift key causes uppercase characters to appear In the case of overlay keys the character printed on the upper left of the key appears when that key is pressed Shiftkey Shift Fn key The Fn key enables the special functions indicated on over...

Page 42: ...key If you have switched on the virtual numeric keypad you can output the characters shown on the upper right of the keys The keyboard layout shown below may differ from your actual device 1 Valid characters when the Num key is not activated 2 Valid characters when the Num key is activated Further information about the status indicators can be found in chapter Status indicators Page 19 Country and...

Page 43: ...ination enables and disables the microphone Fn F1 Microphone Microphone Switching the loudspeakers on and off This key combination switches your notebook s loudspeakers off and on Fn F2 Loudspeakers Loudspeakers Decrease volume This key combination reduces the volume of the internal loudspeakers Fn F3 Volume Increase volume This key combination increases the volume of the internal loudspeakers Fn ...

Page 44: ...on and a high refresh rate on an external monitor Fn F10 Toggleoutputscreen Activate deactivate keyboard backlight On backlit keyboards this key combination activates or deactivates the backlight Fn spacekey Activate deactivatekeyboardbacklight Switch between open applications Use this key combination to switch between several open applications Alt Tab Alt Ctrl Del Windows security Task Manager Th...

Page 45: ...e is used in the tablet position with the screen folded down You can activate or deactivate the shortcut button with the Fujitsu Utility Function Manager 1 Keyboard with backlight Keyboard Backgroundlighting On this version of the keyboard repeated pressing of the key combination Fn space bar allows the background lighting to be switched on and off and also a choice to be made between two levels o...

Page 46: ...The respective status indicator lights up when the camera is active The picture quality depends on the lighting conditions and the software being used You can only use the camera with a particular application e g an Internet telephony program or a video conferencing program which supports a camera When using the camera the notebook support must not shake The camera automatically adjusts itself to ...

Page 47: ...can charge the battery by connecting the notebook to the mains adapter see Mains adapter connecting Page 17 Please note that the rechargeable battery will not be charged if its state of charge is between 90 and 100 If the state of charge of the rechargeable battery is less than 90 and the mains adapter is connected the battery will be charged to 100 If the battery is running low you will hear a wa...

Page 48: ...t most settings by pressing the key combination Fn F1 to show the Microsoft help When the notebook is in power saving mode the following must be remembered During power saving mode open files are held in the main memory or in a swap file on the hard disk Never turn off your notebook while it is in a power saving mode If the built in battery is nearly empty close the open files and do not go into p...

Page 49: ...reduced Call up the BIOS Setup Utility In the menu Advanced Miscellaneous Configurations select the Fan Control function Choose the setting Normal or Silent Instructions for how to call up and operate the BIOS Setup Utility can be found in chapter Settings in BIOS Setup Utility Page 74 With the Fujitsu Utility Function Manager you can also switch between these two settings with Windows In the Func...

Page 50: ...il you feel it click into place The label area must be facing upward Do not apply any force otherwise the delicate contact surfaces could be damaged Memorycard Depending on the particular type used the memory card may protrude slightly from the slot Removing the memory card Memorycard In order to protect your data always follow the correct procedure for removing the card see the documentation for ...

Page 51: ... refer to chapter Key combinations Page 39 for information on setting the volume and also enabling disabling the loudspeakers via the keyboard If you attach an external microphone the built in microphone is disabled When you connect headphones or external speakers the built in speakers are disabled Information on connecting headphones and a microphone can be found in Connecting external devices Pa...

Page 52: ...tebook and together with an integrated UMTS LTE module enables access to a mobile network When handling SIM cards follow the instructions supplied by the provider Inserting the SIM card Switch the device off Switching off the notebook Page 26 1 2 4 3 5 Open the slot cover 1 Pull the SIM card holder out of the slot 2 Insert the SIM card 3 in the SIM card holder as shown Push the SIM card holder bac...

Page 53: ...the notebook Page 26 1 2 4 3 5 Open the slot cover 1 Pull the SIM card holder out of the slot 2 Remove the SIM card from the SIM card holder 3 Push the SIM card holder back into the slot 4 Close the slot cover 5 Switch the device on again Switching on the notebook Page 22 Fujitsu 49 ...

Page 54: ...h Bluetooth If you switch off the radio components the Bluetooth and LTE modules and the wireless LAN transmission unit antenna are also switched off Pay attention to the additional safety notes for devices with radio components provided in the Safety Regulations manual Details on using a Wireless LAN can be found in the online help system included in the Wireless LAN software For further informat...

Page 55: ...cessories for LTE reception from your retailer or your Fujitsu Technology Solutions dealer For information about connecting with the LTE network please see the documentation for the hardware that you will be using You can connect your device to the internet via LTE To do this use one of the following connection types Integrated LTE module the type depends on your model variant a USB dongle a USB s...

Page 56: ...on the notebook in the direction of the arrow 2 1 Push the LAN adapter upwards in the direction of the arrow 1 Connect the network cable to the LAN adapter 2 Connect the network cable to your network port Your network administrator can help you to configure and use the LAN connections The network cable is not included in the delivery scope This type of cable can be obtained from a specialist deale...

Page 57: ... peripheral devices In addition to the USB type C port replicator described here this system also supports a Thunderbolt 3 port replicator which is also connected to the system via the USB type C connector Ports on the Port Replicator PortReplicator Ports 1 9 10 8 3 4 5 6 2 7 2 8 1 Combined headphones microphone port 2 USB port 3 2 Gen1 USB Type A 3 VGA monitor port 4 HDMI port 5 DisplayPort 6 LAN...

Page 58: ...ensitive surface Do not expose the port replicator to extreme environmental conditions Protect the port replicator from dust humidity and heat Connecting the mains adapter to the Port Replicator 3 1 2 Connect the power cable 1 to the power adapter provided for the device see chapter Technical data Page 88 Plug the power cable into the mains socket 2 Connect the mains adapter cable to the DC jack D...

Page 59: ...DC socket DC IN of the notebook 1 2 Connect one end of the USB cable USB Type C to the USB 3 2 Gen2 port with charging function USB Type C on the notebook 1 Connect the other end of the USB cable USB Type C to the USB 3 2 Gen1 port for data connection and power supply USB Type C on the Port Replicator 2 Fujitsu 55 ...

Page 60: ...OFF switch of the Port Replicator Switching off the notebook via the Port Replicator Close all applications and shut down your operating system please refer to the manual for the operating system If the notebook cannot be shut down properly press the ON OFF switch on the notebook for about four seconds The notebook will switch itself off Any data not saved may be lost Disconnecting the notebook fr...

Page 61: ...rd drives CDs DVDs or Blu ray Discs Some security functions need you to choose passwords Make a note of the passwords and keep them in a safe place If you forget your passwords you will need to contact the our Service Desk Deletion or resetting of passwords is not covered by your warranty and a charge will be made for assistance If you change the Password Severity setting from Strong to Stringent ...

Page 62: ... a maximum of eight alphanumeric characters Specify at least one supervisor password in the BIOS Setup and activate the password protection for the operating system and hard disk as desired Boot from removable media Prevents unauthorised booting of an operating system from external media e g USB stick USB CD ROM drive etc In the BIOS Setup go to the Security menu and edit the option Boot from Remo...

Page 63: ...ional fingerprint software this image can be processed and used instead of a password 1 You must install the fingerprint software in order to be able to use the fingerprint sensor 1 The current AuthConductor Basic software for hand vein and fingerprint sensor is available on the Internet at https www fujitsu com emeia solutions business technology security product secure Fujitsu 59 ...

Page 64: ...in and fingerprint sensor is available on the Internet at https www fujitsu com emeia solutions business technology security product secure Using the Security Lock Your device comes with a Security Lock device for the Kensington Lock Cable You can use the Kensington Lock Cable a sturdy steel cable to help protect your notebook from theft The Kensington Lock Cable is available as an accessory Fujit...

Page 65: ... the Fujitsu Service Desk can no longer reset the password In this case the system can remain permanently unusable Therefore Fujitsu recommends to generally set up a supervisor password with the setting Password Severity Strong Protecting BIOS Setup Utility supervisor and user password If you have opened these operating instructions on the screen we recommend that you print them out You cannot cal...

Page 66: ...en the BIOS Setup Utility Please note that the user password only provides access to a few of the BIOS settings Changing the supervisor or user password You can only change the supervisor password when you have logged into the BIOS Setup Utility with the supervisor password Password Supervisorpassword Userpassword Call the BIOS Setup Utility and go to the Security menu When changing the password p...

Page 67: ... You will be prompted to enter your password the supervisor password Deactivating system protection Start the BIOS Setup Utility and go to the Security menu Operatingsystem Select the Password on Boot option and press the Enter key Select the Disabled option and press the Enter key If you do not want to change any other settings you can exit BIOS Setup Utility Select the Save Changes Exit option u...

Page 68: ... with you In order to be able to take advantage of all the security features of your notebook you will need a CardOS SmartCard from Fujitsu The SmartCard can only be used with a PIN offering maximum protection even if you lose the SmartCard In order to maximise your security the CardOS SmartCard is disabled if three incorrect attempts are made to enter the PIN When you use the CardOS SmartCard for...

Page 69: ...lder in the TPM By clicking on Enabled all secret keys e g SRK Storage Root Keys AIK Attestation Identity Keys etc generated by applications are deleted Please note that you will then no longer be able to access the data you have encrypted with the keys based on that holder From the Exit menu choose the option Exit Saving Changes Press the enter key and select Yes The notebook will restart and TPM...

Page 70: ...ch screen Call BIOS Setup and select the Advanced menu Mark Boot Configurations and press the enter key From the UEFI Boot On Screen Keyboard selection choose the option Enable or Disable In the Exit menu choose the option Exit Saving Changes Press the Enter key and select Yes The notebook restarts and the password dialogue is displayed Tap on the password field to enable the on screen keyboard 66...

Page 71: ...sary to switch off the notebook and the device before connecting disconnecting For more information about whether or not devices need to be switched off please refer to the documentation supplied with the external device Some of the external devices require special drivers see the operating system and external device documentation HDMI port HDMIport The HDMI port on your notebook or on the optiona...

Page 72: ...nitor VGAconnectionsocket Monitorport Monitorport Analogue VGA monitor port on optional port replicator Digital DisplayPort on optional Port Replicator Switch off the notebook and the external monitor Plug the data cable of the external monitor into the desired monitor port First switch on the external monitor and then the notebook You can also switch between the external monitor and the LCD monit...

Page 73: ... transfer rate of 12 Mbit s USB 2 0 has a data transfer rate of up to 480 Mbit s USB 3 0 has a data transfer rate of up to 5 Gbit s USB 3 2 Gen1 has a data transfer rate of up to 5 Gbit s USB 3 2 Gen2 has a data transfer rate of up to 10 Gbit s Additional information can be found in the documentation for the USB devices Connect the data cable to the external device Connect the data cable to a USB ...

Page 74: ...er Delivery on System Off Instructions for how to call up and operate the BIOS Setup Utility can be found in section Settings in BIOS Setup Utility Page 74 With the USB Type C Port Replicator available as an accessory the notebook can be supplied with power via this USB port USB devices are hot pluggable This means you can connect and disconnect the cables of USB devices while the system is runnin...

Page 75: ...function will drain the battery more quickly if an external USB device is being charged The power supply unit must already be connected when the notebook is switched off as otherwise the USB charging function will be disabled and the connected USB devices will not be charged Some USB devices e g mobile telephones require a driver in order to utilise the USB charging function In this case the USB c...

Page 76: ...ne or external loudspeakers to your notebook Connect the audio cable to the external device Connect the audio cable to the headphone port of the notebook The internal loudspeakers are disabled If you purchase a cable from a retailer please note the following information The headphones microphone Line In Line Out headset combi port on your notebook is a 3 5 mm jack If you want to connect headphones...

Page 77: ...g and installing components during servicing Only qualified technicians should repair your notebook Unauthorised opening or incorrect repair may greatly endanger the user electric shock fire risk and will invalidate your warranty Components Servicing Fujitsu 73 ...

Page 78: ...o the BIOS processor and notebook System Advanced system settings Advanced Configuration of various hardware components such as mouse keyboard processor Security Password settings and security functions Boot Configuration of the start up sequence Exit Exits the BIOS Setup Utility Starting the BIOS Setup Utility Start the device switch off on or reboot the Operating System BIOSSetupUtility Dependin...

Page 79: ... BIOS Setup Utility With the F9 key you can load the default settings of the BIOS Setup Utility Use the cursor keys or to select the menu in which you would like to configure settings The menu is displayed on the screen Select the option that you want to change with the cursor keys or Press the Enter key Press the ESC key to exit the selected menu For future reference make a note of the changes yo...

Page 80: ...ndard entries for all menus of the BIOS Setup Utility choose Load Setup Defaults and Yes Discard Changes Discard changes without exiting the BIOS Setup Utility To discard the changes you have made select Discard Changes and Yes The settings in place when BIOS Setup Utility was called remain effective You can now make additional settings in the BIOS Setup Utility If you want to exitBIOS Setup Utili...

Page 81: ...set Start after Reboot Then select Save Changes and Exit in the menu Save Exit Exit to initiate a reboot and start Erase Disk Because of the reboot the Erase Disk will be started You have the option to interrupt the process during the user selection After the application starts the Administrator Supervisor password must be entered for security reasons A dialogue field appears in which a particular...

Page 82: ...rnal USB stick Select whether a status report should be written to the USB stick The user can select the following tasks which should be run by the system after the deletion process Reset administrator and user password Load BIOS setup defaults Shutdown the Computer Exit Erase Disk with no additional options upon completion Select the function which you require The deletion process starts 78 Fujit...

Page 83: ...s Any changes you have made to the hardware or software since receiving the notebook Any changes you have made to the BIOS Setup settings since receiving the notebook Your system configuration and all peripheral devices connected to your system Your sales contract Our notebooks have been designed primarily with mobile applications in mind This means that considerable effort has been made to optimi...

Page 84: ...revious section Disconnect the mains adapter from the device Use a small pointed tool with caution to press the battery reset button The device performs a reset comparable to removing the battery You can then restart it Help if problems occur Should you encounter a problem with your computer that you cannot resolve yourself Note the ID number of your device The ID number is found on the type ratin...

Page 85: ...The battery will only be charged again when the battery capacity is less than 90 When certain characters are entered on the keyboard only numerals are written Cause Troubleshooting The virtual numeric keypad of your device is activated see Virtual numeric keypad Page 38 Press the Num key The notebook s LCD screen remains blank LCDscreen LCDscreenistoodark Cause Troubleshooting Monitor is switched ...

Page 86: ...e data cable is properly connected to the notebook and the external monitor if it is plugged in with a connector Switch on the external monitor and the notebook The external monitor is blank or the image is unstable Screen Monitor Cause Troubleshooting The wrong external monitor has been selected or the wrong screen resolution has been set for the application program Terminate the application prog...

Page 87: ...notebook cannot be started Notebook Cause Troubleshooting The battery is dead Connect the notebook to the mains voltage via the mains adapter and charge the battery The power adapter is not connected correctly Check whether the mains adapter is connected correctly to the notebook Switch the notebook on The notebook stops working Notebook Energysavingmode Cause Troubleshooting Notebook is in energy...

Page 88: ...s on and off Page 50 The wireless component is enabled Despite this the wireless connection to a network does not work Check whether the wireless connection is switched on via the software Further information on using the wireless component can be found in the help files The battery discharges too quickly Battery Cause Troubleshooting The battery is either too hot or too cold In this case the batt...

Page 89: ...martCard PIN forgotten Cause Troubleshooting PIN forgotten If you are working in a network contact your system administrator who can unlock your notebook with a Supervisor PIN SmartCard lost Cause Troubleshooting SmartCard lost If you are working in a network contact your system administrator who can boot up your notebook with a Supervisor SmartCard Acoustic warnings Acousticerrormessages Errors C...

Page 90: ... OK and press the Enter key Extended memory failed at offset xxxx Failing Bits zzzz zzzz When testing the extended memory an error has resulted at the address xxxx Check whether the additional memory module has been inserted correctly Failure Fixed Disk n The settings of the hard disk drive are incorrect Start the BIOS Setup Primary Master submenu and select the correct settings Keyboard controlle...

Page 91: ...your sales outlet or our customer service centre System battery is dead Replace and run SETUP Contact your sales outlet or our customer service centre System cache error Cache disabled Contact your sales outlet or our customer service centre System timer error Contact your sales outlet or our customer service centre Restoring the contents of the hard disk under Windows Restoring the system under W...

Page 92: ...levels Camera Front camera FHD IR camera with status display Tablet mode camera 5 Mp autofocus with status indicator Graphics card Chip Intel UHD Graphics Maximum resolution on external display HDMI 4096 x 2160 pixels Dimensions Width x depth x height from 309 mm x 214 8 mm x 16 9 mm 12 17 inch x 8 46 inch x 0 67 inch Weight depending on configuration Basic weight 0 998 kg 2 200 lbs Input devices ...

Page 93: ... temperature 5 C 35 C 41 F 95 F Transport temperature 2K2 10 C 60 C 5 F 140 F Relative humidity 20 80 no condensation Operating height up to 3048 m USB Type C Port Replicator optional Electrical data Protection class II Ports Monitor port analogue 15 pin HDMI port 1 x DisplayPort 1 x Maximum resolution of an external monitor VGA 1920 x 1200 pixels HDMI or Display Port 4096 x 2160 pixels LAN port R...

Page 94: ...on 3 2 on on on Rechargeable battery You will find information on the batteries used in your device on the Internet at http www fujitsu com fts support 4 cell battery 50 Wh Nominal voltage 14 4 V Rated capacity 3 490 mAh Type Lithium ions Interchangeability By authorized service provider Battery Button Cell CR2032 0 72 Wh Type Lithium metal Interchangeability By authorized service provider The ope...

Page 95: ...age 19 V Max rated current 3 42 A An additional mains adapter or power cable can be ordered at any time Mains adaptor port replicator Primary Rated voltage 100 V to 240 V automatic Rated frequency 50 Hz to 60 Hz automatic Max rated current 1 5 A Secondary Nominal power 90 W Rated voltage 19 V Max rated current 4 74 A An additional mains adapter or power cable can be ordered at any time Fujitsu 91 ...

Page 96: ...nding on the device Please refer to the associated data sheet to establish whether the model variant of your device has GS certification You can find further information on the Internet at http www fujitsu com fts products computing pc tablets datasheets Intended viewing distance 300 mm as a hand held product A monitor and a keyboard should be connected externally for use in an office SAR limit va...

Page 97: ... 36 C Camera 42 Caps Lock 37 indicator 20 Certification markings 92 Cleaning 15 Components installing removing 73 Configuration BIOS Setup Utility 74 Connecting audio devices 72 Connecting headphones 72 Ctrl Alt Del 40 Cursor control 37 Cursor keys 37 D Date is incorrect 81 Device setting up 17 Display orientation selecting 24 E Energy energy saving 13 Energy saving 13 Energy saving functions 40 E...

Page 98: ...on 14 Monitor connecting 68 drifting display 82 remains blank 82 Monitor port see VGA connection socket 68 N Notebook before you travel 14 cannot be started 83 cleaning 15 stops working 83 switching off 26 transporting 14 using 19 Notebook operation 19 Notebook switching on 22 Notes 12 cleaning 15 disposal recycling 92 energy saving 13 LCD screen 28 Safety 12 transport 14 Num Lock indicator 20 38 ...

Page 99: ...Utility 74 T Tab key 37 TCO Certified 92 The wireless connection to a network does not work 84 Time not correct 81 Tips 79 Toggle output screen 40 Touchpad 34 39 buttons 34 cleaning 15 dragging items 35 executing commands 34 moving the pointer 34 selecting an item 34 switch off 39 Touchpad buttons 39 TPM 65 Transport Transport damage 16 Transportation 14 Travel notebook 14 Troubleshooting 79 Trust...

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