459
8.3
Other Troubleshooting
This section describes problems that may occur during scanning and gives information on
how to deal with them. Before requesting repair, check the following list of common
problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions,
check the points in
"8.4 Points to Check before Contacting Your FUJITSU Scanner
and then contact your FUJITSU scanner dealer or an authorized
FUJITSU scanner service provider.
The possible problems are as follows:
Problem List
■
Scanner cannot be turned on
z
" Scanner cannot be turned on." (page 460)
■
Scanner does not start up
z
z
" Scanner does not resume from standby mode." (page 460)
■
Data cannot be scanned properly
z
" Scanning does not start." (page 461)
z
" Even after pressing the top cover Scan button, scanning does not start." (page 461)
z
" Multifeed errors occur frequently." (page 462)
z
■
Scanned data is inappropriate
z
" Scanned data is elongated." (page 463)
z
" Shadow on the leading edge of the scanned data." (page 463)
z
" Vertical line on the scanned data." (page 463)
z
" Scanned data appears skewed or distorted." (page 463)
z
" Quality of scanned data is poor." (page 464)
z
" Scanned data is partially cut off." (page 464)
z
" Scanned data is skewed." (page 464)
■
Cannot login
z
" Cannot login with administrator password." (page 464)
z
" The [Login] window is not displayed when connecting via the network." (page 465)
■
Operation does not work
z
" Input field entry entered via the on-screen keyboard does not appear on the window."
(page 465)
z
" Saving is not possible after pressing [Save] on the [File Download] dialog box." (page
465)
z
" Status window stops at "Printing scan data on ..."." (page 465)
z
" An error occurs when installing an Admin Tool." (page 466)
Summary of Contents for ScanSnap N1800
Page 1: ...ScanSnap N1800 Network Scanner Operator s Guide P3PC 3182 01ENZ0 ...
Page 17: ...17 ...
Page 29: ...29 ...
Page 55: ...55 ...
Page 65: ...65 ...
Page 73: ...73 ...
Page 271: ...271 7 Press the Back button D The Central Admin Console main window appears again ...
Page 355: ...355 D The Main Menu window is shown again ...
Page 415: ...415 ...
Page 441: ...441 ...
Page 481: ...481 ...
Page 492: ...492 Appendix D Scanner Specifications This appendix gives specifications for the scanner ...
Page 527: ...527 ...
Page 528: ...528 Appendix G Glossary ...
Page 533: ...533 ...
Page 535: ...535 ...