Fujitsu scansnap 1300i Basic Operation Manual Download

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Troubleshooting

This section explains how to solve troubles you may encounter upon installing or uninstalling the
software related to the ScanSnap.

"How to Find Your Solution" (page 73)

"If Your First Attempt to Install Failed" (page 74)

"If You Have Installed the Software Before" (page 75)

"When the ScanSnap Manager Icon Does Not Appear" (page 83)

"When ScanSnap Manager Does Not Operate Normally" (page 85)

"When You Cannot Uninstall the Software" (page 93)

For details about the troubles you may encounter and the solutions while using the ScanSnap, refer
to the following:

"Troubleshooting" in the ScanSnap Manager Help

To display this section, right-click the ScanSnap Manager icon

in the notification area, and

select [Help] → [Troubleshooting] from the

"Right-Click Menu" (page 39)

ScanSnap Support Site (

http://scansnap.fujitsu.com/g-support/en/

)

If you cannot solve the problem after referring to the above section, contact your FUJITSU scanner
dealer or an authorized FUJITSU scanner service provider.

Troubleshooting

Summary of Contents for scansnap 1300i

Page 1: ...P3PC 5472 04ENZ2 Basic Operation Guide Windows ...

Page 2: ... Right Click Menu 39 ScanSnap Setup Window 41 Turning the ScanSnap On or Off 42 Turning the ScanSnap On 43 Turning the ScanSnap Off 45 Sleep Mode 46 Automatic Power OFF 47 Documents to Scan 48 What You Can Do with Related Software 50 What You Can Do with the ScanSnap Organizer 51 Basic Operation Procedure of ScanSnap Organizer 52 Managing Files 54 Using Files 56 What You Can Do with CardMinder 57 ...

Page 3: ... 86 Checking the Connection between the ScanSnap and the Computer 87 Checking If ScanSnap Manager Is Operating Normally 88 Removing the ScanSnap s Connection Information 91 When You Cannot Uninstall the Software 93 Cleaning 94 Cleaning Materials 95 Cleaning the Outside of the ScanSnap 96 Cleaning the Inside of the ScanSnap 97 Consumables 101 Part Numbers and Replacement Cycle of Consumables 102 Ch...

Page 4: ... 5 l Manuals page 6 l Trademarks page 9 l Manufacturer page 10 l Symbols Used in This Manual page 11 l Arrow Symbols in This Manual page 12 l Screen Examples in This Manual page 13 l Abbreviations Used in This Manual page 14 About This Manual 4 ...

Page 5: ...rmation The attached Safety Precautions manual contains important information about the safe and correct use of the ScanSnap Make sure that you read and understand it before using the ScanSnap Safety Information 5 ...

Page 6: ...nap Manuals S1300i Safety Precautions l Windows 7 Windows Vista Windows XP Select Start menu All Programs ScanSnap Manuals S1300i Safety Precautions When Setting Up the ScanSnap Manual Description and Location ScanSnap S1300i Getting Started This manual explains the setup procedure from the moment you open the package to testing the operations Getting Started is included in the package In addition...

Page 7: ...u page 39 l Click the Help button for ScanSnap Manager l Press the F1 key on the keyboard while a window is displayed l Click the Help button in any window When Saving Scanned Images to a Mobile Device Manual Description and Location ScanSnap Basic Operation Guide Mobile Connection for iOS This manual describes operations to be performed on an iOS based mobile device when you save scanned images t...

Page 8: ...k the Help button in any window When Using Related Applications Manual Description and Location ScanSnap Organizer Help This Help file describes the operations windows and messages of ScanSnap Organizer This Help file can be accessed by one of the following methods l Click the Help button for ScanSnap Organizer l Press the F1 key on the keyboard while a window is displayed l Click the Help button ...

Page 9: ...arks of ABBYY Software Ltd which may be registered in some jurisdictions Evernote is a registered trademark or trademark of Evernote Corporation Google Android Google Play and Google Drive are registered trademarks or trademarks of Google Inc Use of these registered trademarks or trademarks is subject to Google Permissions Salesforce the Salesforce logo and Salesforce CRM are registered trademarks...

Page 10: ...Manufacturer PFU LIMITED YOKOHAMA i MARK PLACE 4 4 5 Minatomirai Nishi ku Yokohama Kanagawa 220 8567 Japan PFU LIMITED 2014 2015 Manufacturer 10 ...

Page 11: ...statements The symbols indicating warning levels and their meanings are as follows Indication Description WARNING This indication alerts operators of an operation that if not strictly observed may result in severe injury or death CAUTION This indication alerts operators of an operation that if not strictly observed may result in safety hazards to personnel or damage to the product Symbols Used in ...

Page 12: ...Arrow Symbols in This Manual Right arrow symbols are used to connect icons or menu options you should select in succession Example Select Start menu Computer Arrow Symbols in This Manual 12 ...

Page 13: ...cation Area The ScanSnap Manager icon is displayed in the menu which appears when you click in the notification area To have the ScanSnap Manager icon always displayed in the notification area drag the icon and drop it onto the notification area The notification area is located at the far right of the taskbar The explanations in this manual use the case in which the ScanSnap Manager icon is always...

Page 14: ...indows 7 Enterprise operating system English Version Windows 7 Ultimate operating system English Version Windows Vista Windows Vista Home Basic operating system English Version Windows Vista Home Premium operating system English Version Windows Vista Business operating system English Version Windows Vista Enterprise operating system English Version Windows Vista Ultimate operating system English V...

Page 15: ...t NET Framework ABBYY FineReader for ScanSnap ABBYY FineReader for ScanSnap All the descriptions in this manual assume the usage of ABBYY FineReader for ScanSnap bundled with the ScanSnap Unless otherwise specified the term ABBYY FineReader for ScanSnap refers to the ABBYY FineReader for ScanSnap bundled with the ScanSnap Note that ABBYY FineReader for ScanSnap may be upgraded without notice If th...

Page 16: ...be loaded into the ScanSnap for scanning For details refer to Scanning a Document page 17 Using the USB Bus Powered Drive that Does Not Require Any Power Supply You can use the ScanSnap in an environment where no power supply is available such as outside or on a business trip by connecting the ScanSnap to a USB port on a computer USB Cable USB Bus Power Cable What You Can Do with the ScanSnap 16 ...

Page 17: ...N If you try to scan more than the maximum amount that can be loaded the following problems may occur l Files cannot be properly created due to excessive file size l Paper jams occur during scanning 2 Fan the documents 1 Hold both ends of the documents and fan them a few times 2 Rotate the documents 90 degrees and fan them in the same manner 3 Straighten the edges of the documents and slightly dis...

Page 18: ...n area located at the far right of the taskbar changes from to 5 Pull out the extension Extension 6 Load the documents in the ADF paper chute cover Load the documents face down and top first with their back facing you Adjust the number of documents so that they do not go beyond the reference marks and are kept within the side guides when they are loaded Side Guide Scanning a Document 18 ...

Page 19: ... middle to adjust them Otherwise the documents may be fed skewed Documents 8 Press the Scan button on the ScanSnap to start a scan ATTENTION Do not perform the following operations during scanning Doing so will stop scanning l Connect or disconnect the ScanSnap and other USB devices l Close the ADF paper chute cover l Switch users l Allow the computer to enter sleep mode a The Scan button on the S...

Page 20: ... up For details refer to the Advanced Operation Guide ATTENTION l You cannot start scanning when the Quick Menu is displayed Either select an icon from the Quick Menu and finish the process or close the Quick Menu before you perform the next scan l Do not move delete or rename scanned images using other applications while the Quick Menu is displayed Scanning a Document 20 ...

Page 21: ...another application displays the description of the application l Performing a scan while an application that can be automatically linked with is active automatically starts the linkage between ScanSnap Manager and the application For details refer to the Advanced Operation Guide Scanning a Document 21 ...

Page 22: ...e ADF paper chute cover of the ScanSnap ADF Paper Chute Cover a The Scan button flashes in blue The button returns to being lit normally when document scanning is enabled In addition the ScanSnap Manager icon in the notification area located at the far right of the taskbar changes from to 2 Pull out the extension Extension 3 Load only one document in the ADF paper chute cover Hold the document wit...

Page 23: ... not perform the following operations during scanning Doing so will stop scanning Connect or disconnect the ScanSnap and other USB devices Close the ADF paper chute cover Switch users Allow the computer to enter sleep mode HINT When you scan the first page as a long page and continue scanning the subsequent documents are also scanned as long pages a The Scan button on the ScanSnap flashes in blue ...

Page 24: ...cation to link with ScanSnap Manager When you select you can manage scanned images by folder with ScanSnap Organizer For details refer to Managing Paper Documents by Folder on a Computer page 67 a The selected application starts up For details refer to the Advanced Operation Guide Scanning a Long Page 24 ...

Page 25: ...applications while the Quick Menu is displayed HINT l Clicking displays the description of an application Placing the mouse cursor over the icon of another application displays the description of the application l Performing a scan while an application that can be automatically linked with is active automatically starts the linkage between ScanSnap Manager and the application For details refer to ...

Page 26: ...being lit normally when document scanning is enabled In addition the ScanSnap Manager icon in the notification area located at the far right of the taskbar changes from to 2 Pull out the extension Extension 3 Right click the ScanSnap Manager icon in the notification area located at the far right of the taskbar and select the Scan Button Settings from the Right Click Menu page 39 a The ScanSnap set...

Page 27: ...the OK button to close the ScanSnap setup window 7 Load documents in the ScanSnap 1 Align the edges of the documents 2 Load the documents at the center of the ADF paper chute cover Scanning Documents of Different Widths or Lengths in One Batch 27 ...

Page 28: ...r in the scanned image Slant lines appear in the scanned image The documents are scanned in a wrong paper size If the documents are not scanned straight it is recommended that you select the Continue scanning after last page checkbox in the Scanning tab of the ScanSnap Setup Window page 41 separate the documents by their widths and scan them in different batches 8 Press the Scan button on the Scan...

Page 29: ...le saving window appears a The Quick Menu appears when the scanning is completed 9 In the Quick Menu click the icon of the application to link with ScanSnap Manager When you select you can manage scanned images by folder with ScanSnap Organizer For details refer to Managing Paper Documents by Folder on a Computer page 67 Scanning Documents of Different Widths or Lengths in One Batch 29 ...

Page 30: ...ned images using other applications while the Quick Menu is displayed HINT l Clicking displays the description of an application Placing the mouse cursor over the icon of another application displays the description of the application l Performing a scan while an application that can be automatically linked with is active automatically starts the linkage between ScanSnap Manager and the applicatio...

Page 31: ...ctions page 32 l System Requirements page 34 l Overview of the Software Related to the ScanSnap page 36 l How to Install the Software page 37 l ScanSnap Manager Icon page 38 l Right Click Menu page 39 l ScanSnap Setup Window page 41 l Turning the ScanSnap On or Off page 42 l Documents to Scan page 48 ScanSnap Overview 31 ...

Page 32: ...g documents 4 Side guide Adjust to the width of documents to prevent them from getting skewed 5 ADF release tab Pull this tab to open the ADF top section 6 Scan button 1 Starts scanning Indicates the status of the ScanSnap as follows Blue lit Ready Blue flashing Scanning Orange flashing Error 1 When the ScanSnap has turned off automatically because of the automatic power off function either press ...

Page 33: ...e this tape seal after installing the software 8 Security cable slot Used to connect an anti theft security cable commercially available 9 Power connector Used to connect a power cable 10 USB connector Used to connect a USB cable Parts and Functions 33 ...

Page 34: ...he ScanSnap operates as a desktop application 2 Service Pack 2 or later is required 3 Service Pack 3 or later is required 4 When the font size is large some screens may not be displayed correctly In such a case use a smaller font size 5 To save scanned images more free space is required For details about estimated image data size refer to the ScanSnap Manager Help 6 When the ScanSnap is connected ...

Page 35: ...k of Microsoft Office 2003 or later HINT l For Windows 7 Windows Vista or Windows XP when the following software programs are installed NET Framework 4 or an in place update for NET Framework 4 which requires 2 GB of free disk space at most may be installed ScanSnap Manager ScanSnap Organizer After installing NET Framework apply the updates in Windows Update l For Windows 10 Windows 8 1 Windows 8 ...

Page 36: ...siness cards Text recognition can be performed on business cards and you can create a database to facilitate card data management and searches Data in the database can be printed and linked with various applications ABBYY FineReader for ScanSnap This application can perform text recognition on the scanned images using OCR Optical Character Recognition to convert the image data to Word Excel or Pow...

Page 37: ...owing web page http scansnap fujitsu com g support en The functions of each button in the ScanSnap Setup window are as follows Button Function Readme Displays the Readme window You can refer to the Readme file of each software in this window Install Products Displays the Install Products window You can start installing software Manuals Displays the Manuals window You can refer to Safety Precaution...

Page 38: ...wer cable Communication Status ScanSnap Manager Icon Communicating When the ScanSnap is powered by a power cable When the ScanSnap is powered by a USB bus power cable Not communicating HINT Turn the ScanSnap on to begin communication between ScanSnap Manager and the ScanSnap For details about how to turn on the ScanSnap refer to Turning the ScanSnap On page 43 You can display the menu for scanning...

Page 39: ...tup Window page 41 You can configure the scan settings in this window Profile Management Displays the ScanSnap Manager Profile Management window You cannot select Profile Management when the Use Quick Menu checkbox is selected in the ScanSnap setup window For details refer to the Advanced Operation Guide Connect by Wi Fi Displays the ScanSnap Manager Connect by Wi Fi window Available with iX500 an...

Page 40: ...oting Displays Troubleshooting in the ScanSnap Manager Help l ScanSnap Portal Site Opens the ScanSnap global homepage http scansnap fujitsu com l About ScanSnap Manager Displays the ScanSnap Manager Version Information window l ScanSnap information Displays the ScanSnap Manager Scanner and driver information window Displayed when the ScanSnap and computer are connected l Online Update Starts the S...

Page 41: ...age 39 the following ScanSnap setup window appears In the ScanSnap setup window you can use the Use Quick Menu checkbox to specify whether or not to use the Quick Menu You can also use the profile buttons and detail setting tabs to specify scan settings according to your scanning needs For details refer to the ScanSnap Manager Help Profile Buttons Detail Setting Tabs ScanSnap Setup Window 41 ...

Page 42: ... On or Off This section explains how to turn the ScanSnap on or off l Turning the ScanSnap On page 43 l Turning the ScanSnap Off page 45 l Sleep Mode page 46 l Automatic Power OFF page 47 Turning the ScanSnap On or Off 42 ...

Page 43: ...d select All apps on the app bar ScanSnap Manager under ScanSnap Manager Windows 7 Windows Vista Windows XP Select Start menu All Programs ScanSnap Manager ScanSnap Manager l If ScanSnap Manager does not automatically start when you log on to your computer change the setting in the following procedure 1 Right click the ScanSnap Manager icon in the notification area and select Preferences from the ...

Page 44: ...ng for example when many software programs are running at the same time l When the ScanSnap is turned on a notification informs you of the ScanSnap s communication status To disable notifications of the ScanSnap s communication status change the setting in the following procedure 1 Right click the ScanSnap Manager icon in the notification area and select Preferences from the Right Click Menu page ...

Page 45: ... the computer to which the ScanSnap is connected If you keep the ScanSnap connected to the computer you do not have to worry about turning the power ON OFF l With some computers it may take 2 to 3 minutes until the light of the Scan button goes out after the computer is turned off l When the ScanSnap is turned off a notification informs you of the ScanSnap s communication status To disable notific...

Page 46: ...Sleep Mode When the ScanSnap is on and has not been used for one minute it enters sleep power saving mode Turning the ScanSnap On or Off 46 ...

Page 47: ...ment in the ScanSnap Press the Scan button on the ScanSnap Close the ADF paper chute cover and open it again l You can change the time of the ScanSnap to turn off automatically or change the setting so that it will not turn off automatically Set according to the following procedures 1 Right click the ScanSnap Manager icon in the notification area and select Preferences from the Right Click Menu pa...

Page 48: ...h caution l Documents written in pencil When you scan documents written in pencil there may be black traces left on them Also dirt accumulating on the rollers may cause feeding errors Clean the rollers occasionally when you scan such documents For details about how to perform cleaning refer to Troubleshooting in the ScanSnap Manager Help l Carbonless paper Carbonless paper may contain chemicals th...

Page 49: ...t 64 to 326 g m2 17 to 87 lb Paper size Width 50 8 to 100 mm 2 to 3 9 in Length 50 8 to 148 mm 2 to 5 8 in ATTENTION l All conditions below must be satisfied when scanning picture postcards Otherwise paper jam may occur Power cable connection Normal room temperature and humidity levels Load the picture postcard face down in the ScanSnap l When you scan photographs or picture postcards be aware tha...

Page 50: ... explains the basic operation procedure of software related to the ScanSnap and gives an overview of its functions l What You Can Do with the ScanSnap Organizer page 51 l What You Can Do with CardMinder page 57 What You Can Do with Related Software 50 ...

Page 51: ...PDF or JPEG files without opening them create folders and arrange files for various uses Pages of a PDF file can also be flipped through in thumbnails to verify the scanned image data Main Window Scan documents with the ScanSnap Check thumbnails and organize files for various uses l Basic Operation Procedure of ScanSnap Organizer page 52 l Managing Files page 54 l Using Files page 56 What You Can ...

Page 52: ...ScanSnap Organizer by double clicking the ScanSnap Organizer icon on the desktop 2 Scan documents with the ScanSnap a A list of scanned images is displayed in ScanSnap Organizer 3 Start up ScanSnap Organizer Viewer Double click a scanned image to start up the Viewer Window for displaying and editing scanned images What You Can Do with the ScanSnap Organizer 52 ...

Page 53: ...es that are not oriented correctly Delete any unnecessary pages Make other edits such as inserting a page where necessary 5 Exit ScanSnap Organizer Viewer To exit ScanSnap Organizer Viewer click the Application button and then click the Exit button in the menu that appears What You Can Do with the ScanSnap Organizer 53 ...

Page 54: ...hen you search for PDF files When black and white documents that have been marked are scanned by the ScanSnap the marked character strings are set as keywords for the PDF file Mark the characters on a document Proposal can be used as a keyword to search for the file Document PDF file with a keyword Proposal Proposal Scan the document with the ScanSnap For other keyword setting methods refer to Sca...

Page 55: ...methods of Adobe Acrobat search and Windows Desktop Search Automatically Distributing Files According to Set Conditions You can use the keyword distribution function so that PDF files are automatically distributed into cabinets and folders according to the keywords that have been set Proposal Proposal PDF files with keywords Main Window Statistical Table Statistical Table What You Can Do with the ...

Page 56: ...EG file that contains only the marked section Document Main Window Scan the document with the ScanSnap Using Files by Syncing with a Mobile Device By using the ScanSnap Sync function an image file scanned by the ScanSnap can be synced automatically with a mobile device and can be used easily anytime or anywhere via a cloud service The files are organized and managed in the ScanSnap Sync folder in ...

Page 57: ...from those data quickly and create your client databases conveniently CardMinder uses an Optical Character Recognition OCR engine to recognize text on cards and shares the data with Personal Information Manager PIM applications CardMinder contains two separate functions CardMinder Viewer to enable business card data to be quickly searched from other applications and CardMinder Mobile Viewer to ena...

Page 58: ...ta example l Basic Operation Procedure of CardMinder page 59 l Linking Card Data with Other Applications page 62 l Searching Card Data with the Basic Search Toolbar page 63 l Searching Card Data with CardMinder Viewer page 64 l Attaching a File to Card Data page 65 What You Can Do with CardMinder 58 ...

Page 59: ...t scanning a card When scanning is complete the information printed on the card such as name company and address is automatically recognized as text and displayed in the Edit Data pane The image data scanned from the card is displayed in the Card Image pane ATTENTION ScanSnap Manager must be installed on your computer when you want to recognize the following languages l Chinese simplified l Chines...

Page 60: ...changes to the selected language 3 Click the icon for the Recognize button Example To recognize English click a A confirmation message for the recognition process is displayed 4 Click the Yes button a Character strings on the card data will be recognized as the selected language 5 Correct the card data if necessary The card data can be corrected in the following ways For details refer to the CardM...

Page 61: ...in the card image and then clicking the buttons of the appropriate fields in the Edit Data pane you can redo the recognition process on the selected areas 3 You can directly correct the text of each field in the Edit Data pane 6 Exit CardMinder To exit CardMinder click the application button and then click the Exit button in the menu that appears What You Can Do with CardMinder 61 ...

Page 62: ...ch the URL specified in Website for the card data with a web browser 3 Linking card data with another application You can link card data with another application such as Outlook Express or Salesforce CRM to use the card data in the linked application You can also link card data with USB media to use the card data on a different computer 4 Outputting card data in a different format You can output c...

Page 63: ...ch cards Basic Search Toolbar To search card data type in a search term such as an individual name or a company name in the Basic Search Toolbar The search results are displayed in the main window If multiple cards match the search conditions click to display the next result of the search in the main window What You Can Do with CardMinder 63 ...

Page 64: ...tring you want to search for 2 Press Alt F3 keys on the keyboard at the same time a CardMinder Viewer starts and the card data found based on the search conditions entered such as an individual name and a company name is displayed in the window If multiple cards match the search conditions click to display the next result of the search in the CardMinder Viewer window HINT Click to display in the C...

Page 65: ...Attaching a File to Card Data A file can be attached to card data easily by dragging and dropping it What You Can Do with CardMinder 65 ...

Page 66: ...e scanned image that is created after a document is scanned with the ScanSnap and how to scan a document with a setting other than the default setting l Managing Paper Documents by Folder on a Computer page 67 l Saving Business Cards to a Computer page 70 Useful Usages 66 ...

Page 67: ...ta by folder in ScanSnap Organizer 1 Scan a paper document with the ScanSnap For details about scanning a document refer to Scanning a Document page 17 a The Quick Menu appears 2 Click the ScanSnap Organizer icon in the Quick Menu a The ScanSnap Organizer window appears Managing Paper Documents by Folder on a Computer 67 ...

Page 68: ... created in the folder list 4 Rename the created cabinet HINT To create multiple cabinets repeat steps 3 to 4 5 Select the scanned image from the file list and drag and drop it to the cabinet Managing Paper Documents by Folder on a Computer 68 ...

Page 69: ... scanned image is moved to the cabinet HINT ScanSnap Organizer has various functions for using saved files For details refer to the ScanSnap Organizer Help Managing Paper Documents by Folder on a Computer 69 ...

Page 70: ...th Administrator privileges you may not be able to link the ScanSnap with another application properly 1 Scan business cards with the ScanSnap For details about scanning business cards refer to Scanning a Document page 17 a The Quick Menu appears 2 Click the Scan to CardMinder icon in the Quick Menu a The CardMinder window appears Saving Business Cards to a Computer 70 ...

Page 71: ...e card data must be corrected click the text to be corrected and then directly edit it Edit Data Pane Card Image Pane HINT When you scan double sided business cards you must scan one side of each card and edit the card data in CardMinder For details refer to the CardMinder Help Saving Business Cards to a Computer 71 ...

Page 72: ... l When You Cannot Uninstall the Software page 93 For details about the troubles you may encounter and the solutions while using the ScanSnap refer to the following l Troubleshooting in the ScanSnap Manager Help To display this section right click the ScanSnap Manager icon in the notification area and select Help Troubleshooting from the Right Click Menu page 39 l ScanSnap Support Site http scansn...

Page 73: ...stallation complete Does the ScanSnap Manager icon appear in the notification area Have you installed the software before No Yes No Topic to Be Referred to 1 If Your First Attempt to Install Failed page 74 2 If You Have Installed the Software Before page 75 3 When the ScanSnap Manager Icon Does Not Appear page 83 4 When ScanSnap Manager Does Not Operate Normally page 85 How to Find Your Solution 7...

Page 74: ...d If any software related to the ScanSnap including models other than S1300i has been installed before refer to If You Have Installed the Software Before page 75 1 Restart the computer and log on as a user with Administrator privileges 2 Reinstall the software For details refer to How to Install the Software page 37 If Your First Attempt to Install Failed 74 ...

Page 75: ...he software related to the ScanSnap including models other than S1300i failed l Uninstalling the Software page 76 l Removing the Installation Information page 77 l Installing the Software from the ScanSnap Setup Window page 81 l Installing One Software at a Time page 82 If You Have Installed the Software Before 75 ...

Page 76: ...sable the anti virus software check if the software is set to lock the application 4 Uninstall the software The following software programs must be uninstalled l ScanSnap Manager l ScanSnap Organizer l CardMinder For details refer to Uninstalling the Software page 115 l If the software was successfully uninstalled proceed to Installing the Software from the ScanSnap Setup Window page 81 l If the s...

Page 77: ...ick the Close button to close the ScanSnap Setup window 4 Start up the tool for removing the installation information l Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista 1 From Windows Explorer open the Tool folder in the Setup DVD ROM 2 Right click SSClean exe and select Run as administrator from the displayed menu a The User Account Control window appears 3 Click the Yes button Continue b...

Page 78: ...rs 2 Click the Yes button a A message appears to check whether or not to remove the profile information 3 Click the Yes button to remove and the No button to keep the profile information If You Have Installed the Software Before 78 ...

Page 79: ...rmation is removed and the following message appears 4 Click the OK button to close the Remove Installation Information window l ScanSnap Organizer CardMinder ScanSnap Online Update 1 Select ScanSnap Organizer CardMinder or ScanSnap Online Update and click the Remove button a A confirmation message appears 2 Click the Yes button If You Have Installed the Software Before 79 ...

Page 80: ...the Close button to close the Remove Installation Information window 8 Confirm that the installation folder no longer exists If the ScanSnap folder remains in the following location rename the folder such as ScanSnap This folder can later be deleted once the installation is successfully completed Path DriveName such as C Program Files PFU After completing the procedure proceed to Installing the So...

Page 81: ... check if the software is set to lock the application 4 Install the software For details refer to How to Install the Software page 37 If you did not perform the procedure in Removing the Installation Information page 77 and then failed to install the software perform the following procedures again l Uninstalling the Software page 76 l Removing the Installation Information page 77 l Installing the ...

Page 82: ...nSnap setup exe l ScanSnap Organizer DVD ROMDrive Software Organizer setup exe l CardMinder DVD ROMDrive Software Card setup exe Install one of the software above and then install the following application l ScanSnap Online Update DVD ROMDrive Software Online Update setup exe a The setup window appears Follow the instructions on the screen to continue with the installation If you cannot proceed fu...

Page 83: ...ow to troubleshoot when the ScanSnap Manager icon does not appear in the notification area even though the software is installed and the ScanSnap is connected to the computer l Displaying the ScanSnap Manager Icon page 84 When the ScanSnap Manager Icon Does Not Appear 83 ...

Page 84: ...Snap Manager l Windows 7 Windows Vista Windows XP Select Start menu All Programs ScanSnap Manager ScanSnap Manager HINT If the problem is solved you can change the setting so that ScanSnap Manager will start up automatically from the next time you log on to the computer The procedure is as follows 1 a The ScanSnap Manager Preferences window appears 2 In the Auto Startup list select the Start up Sc...

Page 85: ...talled and the ScanSnap is connected to the computer perform the following procedures l Removing Unnecessary Icons from the Notification Area page 86 l Checking the Connection between the ScanSnap and the Computer page 87 l Checking If ScanSnap Manager Is Operating Normally page 88 l Removing the ScanSnap s Connection Information page 91 When ScanSnap Manager Does Not Operate Normally 85 ...

Page 86: ...Start menu All apps ScanSnap Manager ScanSnap Manager l Windows 8 1 Click on the lower left side of the Start screen and select ScanSnap Manager under ScanSnap Manager on the All apps screen l Windows 8 Right click the Start screen and select All apps on the app bar ScanSnap Manager under ScanSnap Manager l Windows 7 Windows Vista Windows XP Select Start menu All Programs ScanSnap Manager ScanSnap...

Page 87: ...p then plug it back in Make sure to leave at least 5 seconds between unplugging and plugging the cable If you are using a USB hub connect the USB cable to the computer directly If the problem persists refer to Checking If ScanSnap Manager Is Operating Normally page 88 When ScanSnap Manager Does Not Operate Normally 87 ...

Page 88: ...s software is running disable the software temporarily ATTENTION If you cannot disable the anti virus software check if the software is set to lock the application If the problem persists proceed to step 6 6 Check the privileges to access the installation files 1 Start the ScanSnap Support Tool l Windows 10 Select Start menu All apps ScanSnap Manager ScanSnap Support Tool l Windows 8 1 Click on th...

Page 89: ...anSnap 1 Start the ScanSnap Support Tool l Windows 10 Select Start menu All apps ScanSnap Manager ScanSnap Support Tool l Windows 8 1 Click on the lower left side of the Start screen and select ScanSnap Support Tool under ScanSnap Manager on the All apps screen l Windows 8 Right click the Start screen and select All apps on the app bar ScanSnap Support Tool under ScanSnap Manager l Windows 7 Windo...

Page 90: ...8 Turn off the ScanSnap and restart the computer If the problem persists refer to Removing the ScanSnap s Connection Information page 91 When ScanSnap Manager Does Not Operate Normally 90 ...

Page 91: ...elect All apps on the app bar Control Panel under Windows System Hardware and Sound Device Manager l Windows 7 Select Start menu Control Panel Hardware and Sound Device Manager l Windows Vista Select Start menu Control Panel System and Maintenance Device Manager 3 Select Imaging devices and right click on ScanSnap S1300i or Other devices ScanSnap S1300i and then select Uninstall from the displayed...

Page 92: ... Normally page 85 once again If the above procedures do not solve the problem please attach the data of your system information to an email and send it to your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider For details about how to collect system information refer to Troubleshooting in the ScanSnap Manager Help When ScanSnap Manager Does Not Operate Normally 92 ...

Page 93: ...p Online Update 1 Restart the computer and log on as a user with Administrator privileges 2 Remove the installation information a For details refer to Removing the Installation Information page 77 3 Install the software a For details refer to How to Install the Software page 37 4 Uninstall the software a For details refer to Uninstalling the Software page 115 When You Cannot Uninstall the Software...

Page 94: ...is section explains about the cleaning materials and how to clean the ScanSnap l Cleaning Materials page 95 l Cleaning the Outside of the ScanSnap page 96 l Cleaning the Inside of the ScanSnap page 97 Cleaning 94 ...

Page 95: ...e dry cloth 3 Commercially available 1 Used with Cleaner F1 2 The cleaning wipes are wet tissues that have been soaked with Cleaner F1 In place of this product you can use a cloth soaked with Cleaner F1 3 Any lint free cloth can be used Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for details about purchasing the cleaning materials For details refer to the ...

Page 96: ...F1 mild detergent ATTENTION l Never use paint thinner or any other organic solvents The shape or color may be changed l When cleaning the ScanSnap prevent liquids from entering the ScanSnap l It may take a long time for Cleaner F1 to dry if an excessive amount is used Moisten the cloth with moderate quantity Wipe off the cleaner completely with a soft cloth to leave no residue on the cleaned parts...

Page 97: ...canSnap for 15 minutes or more CAUTION l Do not use aerosol spray or spray that contains alcohol to clean the scanner Paper dust and other dust blown up by strong air from the spray may enter the inside of the scanner which may cause scanner failure or malfunction Also note that sparks generated by static electricity may cause a fire l While cleaning pay attention to the inside structure of the Sc...

Page 98: ... including the one on the ADF top section Glass x 2 including the one on the ADF top section Idler Roller x 4 l Idler roller 4 located on the ADF top section Gently wipe the dirt and dust off the rollers as you rotate them manually Be careful not to damage the surface of the rollers Make sure that they are cleaned properly because residue on the rollers will affect the feeding performance l Pad as...

Page 99: ... the power connection cable power cable or USB bus power cable to the power supply source AC outlet or computer and press the Scan button for three seconds with the ADF top section open ATTENTION Connect the power connection cable power cable or USB bus power cable to the power supply source AC outlet or computer only when cleaning the feed rollers and eject rollers 2 Clean the following locations...

Page 100: ...tion a It clicks when it returns to its original position ATTENTION Make sure that the ADF top section is completely closed Otherwise paper jams or other feeding errors or image faults may occur Cleaning the Inside of the ScanSnap 100 ...

Page 101: ...ause fire or electrical shock l Do not place internal parts such as the pad assy and the pick roller assembly within reach of small children Doing so may cause injury ATTENTION The bottom part of the ScanSnap may become hot when the ScanSnap is being used but this does not affect ScanSnap operation or cause any physical harm Be careful not to drop the ScanSnap when carrying it l Part Numbers and R...

Page 102: ...0 sheets or one year Note that the suggested replacement cycles are guidelines for using A4 80 g m2 20 lb wood free paper as these cycles vary depending on the type of documents scanned Only use the specified consumables Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider for details about purchasing the consumables For details refer to the following portal site h...

Page 103: ...the notification area located at the far right of the task bar and select Check consumable status from the Right Click Menu page 39 a The ScanSnap Manager Check consumable status window appears 2 Check the status of each consumable Refer to Suggested replacement cycle as a guideline and replace the consumables Checking the Status of Consumables 103 ...

Page 104: ...placing Consumables This section explains how to replace the pad assy and the pick roller assembly l Replacing the Pad Assy page 105 l Replacing the Pick Roller Assembly page 108 Replacing Consumables 104 ...

Page 105: ... or computer 2 Remove any documents from the ADF paper chute cover 3 Pull the ADF release tab to open the ADF top section ADF Paper Chute Cover ADF Release Tab ADF Top Section 4 Remove the pad assy Hold the both ends of the pad assy and remove it in the direction of the arrow Pad Assy ADF Top Section 5 Attach the new pad assy while pressing the pad plate Replacing Consumables 105 ...

Page 106: ...e retaining hook firmly ATTENTION Make sure that the pad assy is attached firmly Otherwise paper jams or other feeding errors may occur 7 Close the ADF top section ADF Paper Chute Cover ADF Top Section It clicks when it returns to its original position 8 Connect the power connection cable power cable or USB bus power cable to the power supply source AC outlet or computer and turn on the ScanSnap 9...

Page 107: ...e taskbar and select Check consumable status from the Right Click Menu page 39 The ScanSnap Manager Check consumable status window appears 2 Click the Reset button for PAD ASSY Count A confirmation window appears 3 Click the Yes button PAD ASSY Count is reset to 0 Replacing Consumables 107 ...

Page 108: ...or computer 2 Remove any documents from the ADF paper chute cover 3 Pull the ADF release tab to open the ADF top section ADF Paper Chute Cover ADF Release Tab ADF Top Section 4 Remove the sheet guide While holding the squeeze clip on the right end and pressing it inward lift the sheet guide to remove it Squeeze Clip Squeeze Clip Sheet Guide 5 Turn the bushing that is on the left Replacing Consumab...

Page 109: ...ller Assembly Shaft ATTENTION There may be paper dust around the pick roller assembly Wipe off the paper dust with a cloth moistened with Cleaner F1 Not doing so may cause image faults Do not use water mild detergent or aerosol spray 7 Remove the pick roller assembly from the shaft While lifting the retaining clip of the pick roller assembly pull out the shaft Pick Roller Assembly Shaft Replacing ...

Page 110: ...ler assembly to the shaft Insert the drive pin of the shaft into the slot of the pick roller assembly Pick Roller Assembly Drive Pin Shaft 9 Attach the shaft to the ScanSnap Insert the right end of the shaft into the bushing on the right side and then slowly attach the left end of the shaft into place Pick Roller Assembly Shaft 10 Secure the bushing on the left Replacing Consumables 110 ...

Page 111: ...e right end attach the sheet guide to its original position Squeeze Clip Squeeze Clip Sheet Guide It clicks when the squeeze clip is locked in place ATTENTION Make sure that the sheet guide is attached firmly Otherwise paper jams or other feeding errors may occur 12 Close the ADF top section ADF Paper Chute Cover ADF Top Section It clicks when it returns to its original position Replacing Consumab...

Page 112: ...lick the ScanSnap Manager icon in the notification area located at the far right of the taskbar and select Check consumable status from the Right Click Menu page 39 The ScanSnap Manager Check consumable status window appears 2 Click the Reset button for PICK ROLLER Count A confirmation window appears 3 Click the Yes button PICK ROLLER Count is reset to 0 Replacing Consumables 112 ...

Page 113: ...Appendix l Updating the Software page 114 l Uninstalling the Software page 115 l Specifications of the ScanSnap page 117 Appendix 113 ...

Page 114: ...at appears For details refer to the ScanSnap Online Update Help You can also manually check from ScanSnap Manager whether a newer version of the program is available and run the update 1 Right click the ScanSnap Manager icon in the notification area located at the far right of the task bar and click Help Online Update from the Right Click Menu page 39 a ScanSnap Online Update checks whether a newe...

Page 115: ... 10 Right click the Start menu and select Programs and Features l Windows 8 1 Click on the lower left side of the Start screen Control Panel under Windows System Uninstall a program under Programs l Windows 8 Right click the Start screen and select All apps on the app bar Control Panel under Windows System Uninstall a program under Programs l Windows 7 Windows Vista Windows XP Select Start menu Co...

Page 116: ... the instructions by the operating system Example Programs and Features In Windows XP Add or Remove Programs Uninstall button In Windows XP Remove button l If you cannot successfully uninstall the following software programs refer to When You Cannot Uninstall the Software page 93 ScanSnap Manager ScanSnap Organizer CardMinder ScanSnap Online Update Uninstalling the Software 116 ...

Page 117: ... Document thickness Number of sheets allowed to be loaded Up to 10 sheets A4 80 g m2 20 lb Interface USB USB 2 0 USB 1 1 connector USB Mini B type 1 Input power Voltage 100 to 240 V 10 or 5 V USB bus power Phase Single phase Frequency range 50 60 Hz Power consumption Power cable connection During operation 9 W or less During sleep mode 2 6 W or less USB bus power cable connection During operation ...

Page 118: ...canSnap Manager File management ScanSnap Organizer Business card management CardMinder Text recognition ABBYY FineReader for ScanSnap Update management and application ScanSnap Online Update ECM linkage Scan to Microsoft SharePoint 1 When the ScanSnap is connected to a USB 3 0 port the port operates as a USB 2 0 port Specifications of the ScanSnap 118 ...

Page 119: ...de Technical Support l Evernote Refer to the following web page http www evernote com about contact support l Google Drive Refer to the Google Drive Help Center or the Google Product Forums To open them select Help in Google Drive l Salesforce Contact the system administrator of your Salesforce l Dropbox Refer to the following web page http www dropbox com contact l ScanSnap For other inquiries on...

Page 120: ...ized FUJITSU scanner service provider for repairs on this product For details refer to the following portal site http imagescanner fujitsu com warranty html ATTENTION For safety reasons never attempt repairs by yourself About Customer Support and Maintenance 120 ...

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