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Chapter 8 Operation and Maintenance
8.8 Maintenance Service
This section explains the details of the maintenance service.
If the cause of the failure is uncertain or if the original condition cannot be restored,
contact the seller or an office listed in the "Contact Information" of "Start Guide".
8.8.1 Contacting Maintenance Support
Before contacting maintenance support, check the following.
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Fill in the "Configuration Sheet" and "Accident Sheet" of "Configuration Sheets".
z
Item
• Product name and product ID of the server
They are described on the label on the server. For the label location, refer to "Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information (BIOS Setup Utility, Remote Management Controller settings)
• OS
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.)
• Date and time of an accident
• Environmental settings of the server
• LED statuses
Summary of Contents for PRIMERGY RX600 S4
Page 12: ...12 ...
Page 42: ...42 Chapter 1 Overview ...
Page 72: ...72 Chapter 3 OS Installation ...
Page 100: ...100 Chapter 4 Operations after OS Installation ...
Page 108: ...108 Chapter 5 High Reliability Tools ...
Page 226: ...226 Appendix ...