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PRIMERGY RX600 S3 User’s Guide
9
Op
eration
a
nd
Mainten
ance
9.8.2 Contacting Maintenance Support
Before contacting maintenance support, check the followings. For the maintenance support, refer to
"Contact Information" in "Start Guide".
• Model name and product ID of the server
They are described on the label on the server. For the label location, refer to "Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information (BIOS Setup Utility, SCSI Setup Utility settings)
• OS
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.) and date/time of occurrence
• Environmental settings of the server
• LED statuses
`
Print and fill in the Configuration Sheet and the Accident Sheet of the "Configuration Sheets".
Summary of Contents for PRIMERGY RX600 S3
Page 44: ...44 Chapter 1 Overview ...
Page 58: ...58 Chapter 2 Checking before OS Installation ...
Page 136: ...136 Chapter 4 Manual OS Installation ...
Page 180: ...180 Chapter 6 High Reliability Tools ...
Page 292: ...292 Chapter 9 Operation and Maintenance ...
Page 304: ...304 ...