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56

Operating Manual

 CX420 

S1

Troubleshooting and tips

8.2

Drives reported as “dead” when starting 
system

This error message can occur when the onboard SAS controller has RAID 
functionality or the Dual Node Cluster Server is equipped with a PCI RAID 
controller.

RAID controller configuration incorrect

Ê

Check and correct the settings for the drives using the RAID controller utility.

8.3

Added drive reported as defective

RAID controller is not configured for this drive

The drive was probably installed when the system was switched off.

Ê

Reconfigure the RAID controller for the drive using the corresponding utility. 
Information is provided in the documentation for the RAID controller.

or

Ê

Remove and reinstall the drive while the system is switched ON.

If the drive continues to be shown as defective, then replace it.

Summary of Contents for PRIMERGY CX420 S1

Page 1: ...Operating Manual English PRIMERGY CX420 S1 Dual Node Cluster Server Operating Manual Edition October 2013 ...

Page 2: ...pyright and Trademarks Copyright 2013 Fujitsu Technology Solutions GmbH All rights reserved Delivery subject to availability right of technical modifications reserved All hardware and software names used are trademarks of their respective manufacturers The contents of this manual may be revised without prior notice Fujitsu assumes no liability for damages to third party copyrights or other rights ...

Page 3: ...e components beyond their operating life may result in electrolyte leakage or depletion potentially causing emission of foul odor or smoke As a guideline in a normal office environment 25 C operating life is not expected to be reached within the maintenance support period 5 years However operating life may be reached more quickly if for example the product is used in a hot environment The customer...

Page 4: ...ter issued by JEITA the Japan Electronics and Information Technology Industries Association Technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan Documents produced by Fujitsu may contain technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan Documents which contain such technology should not be exported from Japan or transferred to non ...

Page 5: ... 19 4 Important information 21 4 1 Safety instructions 21 4 2 CE conformity 29 4 3 FCC Class A Compliance Statement 30 4 4 Transporting the Dual Node Cluster Server 31 4 5 Notes on installing the Dual Node Cluster Server in the rack 32 4 6 Environmental protection 33 5 Hardware installation 35 5 1 Unpacking the Dual Node Cluster Server 36 5 2 Installing removing the Dual Node Cluster Server in fro...

Page 6: ...des 44 6 1 3 Controls and indicators 45 6 1 3 1 Controls and Indicators on the front panel 45 6 1 3 2 Indicators on the hard disk drives 47 6 1 3 3 Indicator on hot plug power supply unit 48 6 1 3 4 Indicators of the server nodes 48 6 2 Switching the multi node server system on and off 49 6 3 Cleaning the Dual Node Cluster Server 52 7 Property and data protection 53 7 1 BIOS Setup security functio...

Page 7: ...tions characteristics All server nodes are half wide thus two of them may be positioned besides each other and up to two 2U nodes are the maximum number per PRIMERGY CX420 S1 Dual Node Cluster Server thus density may be doubled compared to standard rack servers Great flexibility is given through the different types of local disk drives being installed at the enclosure front side Up to twelve 2 5 o...

Page 8: ...egulations manual 安全上のご注意 for the Japanese market Warranty manual 保証書 for the Japanese market Returning used devices manual and Service Desk leaflet サポート サービス for the Japanese market PRIMERGY CX420 S1 Dual Node Cluster Server Upgrade and Maintenance Manual Further information The PRIMERGY CX420 S1 Dual Node Cluster Server is a multi node system For information on the individual server nodes please...

Page 9: ... from the Internet The overview page showing the online documentation available on the Internet can be found using the URL for EMEA market http manuals ts fujitsu com The PRIMERGY server documentation can be accessed using the Industry standard servers navigation option For the Japanese market Please refer to the following URL for the latest product manuals http jp fujitsu com platform server prim...

Page 10: ...nu items Quotation marks indicate names of chapters and terms that are being emphasized Ê describes activities that must be performed in the order shown V CAUTION pay particular attention to texts marked with this symbol Failure to observe this warning may endanger your life destroy the system or lead to the loss of data I indicates additional information notes and tips ...

Page 11: ...ule is connected to the SAS SATA backplane wirelessly This allows HDD SSD modules to be plugged in or pulled out easily Six SAS SATA hard disk drives can be controlled by the onboard SAS SATA controller To control further SAS SATA hard disk drives an additional RAID controller must be installed Hybrid configurations of SAS HDDs SATA HDDs and SSDs within the same logical drive RAID array are not su...

Page 12: ...luster Server uses a hot plug PSU which automatically sets itself to a mains voltage in the range of 200 240 V High Line or 100 240 V Wide Range depends on which PSU option is used High level of availability and data security When memory data is accessed 1 bit errors are identified in the main memory and automatically corrected with the error correcting code ECC method ASR R Automatic Server Recon...

Page 13: ...ys for half wide server nodes and 2 bays for PSU Fan configuration 4 non hot plug fans Power supply configuration 2x hot plug PSU modules Operating buttons On off button ID indicator Dual Node Cluster Server W x D x H 447 mm bezel 445 mm body x 87 3 x 2 HU Mounting depth Dual Node Cluster Server 774 7 mm Height Dual Node Cluster Server 2 U 19 rackmount Yes Mounting cable depth Dual Node Cluster Se...

Page 14: ...0 kJ h 4080 BTU H Main power fuse 16 A Protection class I Power supply configuration note 2 PSU High Line Wide Range depends on which PSU option is used Power supply efficiency 94 at 50 PSU load CSCI platinum Electrical value notes Active power max value depends on system configuration For details see Power Configuration Tool Environment class 3K2 Environment class 2K2 EN 60721 IEC 721 Part 3 3 EN...

Page 15: ...7779 and declared according to ISO9296 Sound power LWAd 1B 10dB 6 9 B idle 7 4 B operating Product Model Name CX272 S1 Product Type Dual Socket Server Node Intel Processor Quantity Support 2 Number of nodes max 2 Memory slots total 16 Supported capacity RAM max 512 GB Number of Storage drives max 12x 2 5 3 5 inch ...

Page 16: ...3 USA Canada CSA C22 2 No 60950 1 07 2ed UL 60950 1 2ed Taiwan CNS 14336 China GB 4943 Electromagnetic compatibility International CISPR 22 Europe EN 55022 Class A EN 55024 EN 61000 3 2 EN 61000 3 3 ETSI 300386 USA Canada 47CFR part 15 Class A ICES 003 Taiwan CNS 13438 Class A China GB 9245 GB 17625 Japan VCCI Class A JEITA Korea KN 22 KN 24 CE marking to EU directives Low Voltage Directive 2006 9...

Page 17: ... are hot pluggable and all nodes are of the same type Each node has to have the identical configuration For the minimum configuration two PSUs have to be installed Item Bay 1 Installation bay 1 for server node CX272 S1 2 Installation bay 2 for server node CX272 S1 3 Installation bay 1 for PSU 4 Installation bay 2 for PSU Table 1 Mounting order of server nodes ...

Page 18: ...18 Operating Manual CX420 S1 Functional overview ...

Page 19: ...ve all necessary manuals see Documentation overview on page 8 print out the PDF files if required Ê Components that have been ordered additionally may be delivered loose with the Dual Node Cluster Server For mounting refer to the original component documentation Ê Mount the Dual Node Cluster Server into the rack see Installing removing the Dual Node Cluster Server in from the rack on page 37 Ê Wir...

Page 20: ...e ServerView Suite Installation Manager user s guide on the Fujitsu manuals server under Industry Standard Servers Software ServerView Suite Server Installation and Deployment Configuration information can also be found in the Operating Manual of the installed server node Local configuration and installation with or without the ServerView Installation Manager for further details see Operating Manu...

Page 21: ... technical specialists A technical specialist is a person who is trained to install the Dual Node Cluster Server including hardware and software Repairs to the device that do not relate to CSS failures shall be performed by service personnel Please note that unauthorized interference with the system will void the warranty and exempt the manufacturer from all liability Any failure to observe the gu...

Page 22: ...or in packaging that protects it from impacts and jolts Installation and operation V CAUTION This unit should not be operated in ambient temperatures above 35 C If the unit is integrated into an installation that draws power from an industrial power supply network with an IEC309 connector the PSU s fuse protection must comply with the requirements for non industrial power supply networks for type ...

Page 23: ...ernet cabling has to comply with EN 50173 and EN 50174 1 2 standards or ISO IEC 11801 standard respectively The minimum requirement is a Category 5 shielded cable for 10 100 Ethernet or a Category 5e cable for Gigabit Ethernet Route the cables in such a way that they do not create a potential hazard make sure no one can trip over them and that they cannot be damaged When connecting the Dual Node C...

Page 24: ...ver is damaged during installation or replacement of system expansions Only set screen resolutions and refresh rates that are specified in the operating manual for the monitor Otherwise you may damage your monitor If you are in any doubt contact your sales outlet or customer service center Before installing removing internal options to from the Dual Node Cluster Server turn off the Dual Node Clust...

Page 25: ...ries or with a type recommended by the manufacturer refer to the PRIMERGY CX420 S1 Dual Node Cluster Server Upgrade and Maintenance Manual Do not throw batteries into the trash can Batteries must be disposed of in accordance with local regulations concerning special waste Replace the lithium battery on the system board in accordance with the instructions in the PRIMERGY CX420 S1 Dual Node Cluster ...

Page 26: ...amage and can fly out of the device danger of injury particularly to uncovered body parts such as the face or neck High humidity and airborne dust levels are to be avoided Electric shocks and or Dual Node Cluster Server failures may be caused by liquids such as water or metallic items such as paper clips entering a drive Shocks and vibrations are also to be avoided Do not insert any objects other ...

Page 27: ...e the CD DVD BD with a soft dry cloth then let it air dry Do not dry the CD DVD BD using devices such as a hair dryer To avoid dust damage and deformation keep the CD DVD BD in its case whenever it is not in use Do not store CDs DVDs BDs at high temperatures Areas exposed to prolonged direct sunlight or near heating appliances are to be avoided I You can prevent damage from the optical drive and t...

Page 28: ...charge static build up e g by touching a grounded object before working with such components Any devices or tools that are used must be free of electrostatic charge Wear a suitable grounding cable that connects you to the external chassis of the Dual Node Cluster Server Always hold components with ESDs at the edges or at the points marked green touch points Do not touch any connectors or conductio...

Page 29: ... and the other documentation such as the technical manual documentation DVD close to the device All documentation must be included if the equipment is passed on to a third party 4 2 CE conformity The system complies with the requirements of the EC directives 2004 108 EC regarding Electromagnetic Compatibility and 2006 95 EC Low Voltage Directive This is indicated by the CE marking CE Communauté Eu...

Page 30: ...l interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver...

Page 31: ...ION Only transport the Dual Node Cluster Server in its original packaging or in packaging that protects it from impacts and jolts Do not unpack the Dual Node Cluster Server until it is at its installation location If you need to lift or transport the Dual Node Cluster Server ask other people to help you ...

Page 32: ...k The operating manual is supplied with the corresponding rack When installing the rack make sure that the anti tilt mechanism is correctly fitted For safety reasons no more than one unit may be removed from the rack at any one time during installation and maintenance work If several units are simultaneously removed from the rack there is a risk that the rack could tip over The rack must be connec...

Page 33: ...tly switched on should be switched off until they are needed as well as during long breaks and after completion of work Packaging information This packaging information doesn t apply to the Japanese market Do not throw away the packaging You may need it later for transporting the system If possible the equipment should only be transported in its original packaging Information on handling consumabl...

Page 34: ...d devices manual via your local Fujitsu branch or from our recycling center in Paderborn Fujitsu Technology Solutions Recycling Center D 33106 Paderborn Tel 49 5251 525 1410 Fax 49 5251 525 32 1410 The device must not be disposed of with domestic waste This device is labeled in compliance with European directive 2002 96 EC on waste electrical and electronic equipment WEEE This directive sets the f...

Page 35: ...nd heat Make sure that the Dual Node Cluster Server is acclimatized for the time indicated in this table before putting it into operation In the table Acclimatization time the temperature difference refers to the difference between the operating environment temperature and the temperature to which the Dual Node Cluster Server was exposed previously outside transport or storage temperature Temperat...

Page 36: ...on Ê Unpack all the individual parts I Keep the original packaging in case you want to transport the Dual Node Cluster Server again Ê Check the delivery for any damage during transport Ê Check whether the items delivered match the details on the delivery note The product name and serial number of the product can be found on the identification rating plate It is located on the underside of the Dual...

Page 37: ...s The rack systems from Fujitsu support the installation of PRIMERGY Dual Node Cluster Servers PRIMECENTER rack PRIMECENTER M1 rack DataCenter rack 19 inch standard rack for the Japanese market 19 inch slimline rack for the Japanese market I For information on mounting the Dual Node Cluster Server in the rack please refer to the Mounting Instructions provided with the Rack Mounting Kit Further inf...

Page 38: ...an be mounted without tools support systems having a linear alignment feature to ensure that they can be adjusted to different rack depths Asymmetrical PRIMECENTER Rack and DataCenter Rack provide an enhanced cable management in the lateral rack area 3rd party racks I Installation in most current rack systems from other manufacturers 3rd party racks is also supported For details please contact you...

Page 39: ...ll nodes are hot pluggable Therefore shutting down the multi node server system is not necessary Figure 3 Installing a server node Ê Push the handle of the server node completely in the direction of the arrow until the locking mechanism engages Ê If applicable connect all external cables to the server node For further information refer to the PRIMERGY CX420 S1 Server Node Upgrade and Maintenance m...

Page 40: ...20 S1 Upgrade and Maintenance Manual V CAUTION The Dual Node Cluster Server is automatically set to a mains voltage in the range 200 240 V You may only operate the Dual Node Cluster Server if its rated voltage range corresponds to the local mains voltage Ê Connect the power cord to the Dual Node Cluster Server PSU Ê Connect the mains connector to an outlet on the rack s socket strip see also Techn...

Page 41: ...tallation 5 4 1 Securing the power cord Figure 4 Securing power cord Ê Loop the cable tie around the power cord and the handle of the power supply module 1 Ê Close the cable tie around the power cord 1 and pull tight 2 to secure the power cord ...

Page 42: ... Ê Turn off all power and equipment switches Ê Disconnect all power plugs from the properly grounded power outlets Ê Connect all cables to the Dual Node Cluster Server and peripherals Ê Plug all data communication cables into the utility sockets Ê Plug all power cords into the properly grounded power outlets Disconnecting cables Ê Turn off all power and equipment switches Ê Disconnect all power pl...

Page 43: ...apter Important information on page 21 6 1 Overview of the Dual Node Cluster Server 6 1 1 Front overview Figure 5 Configuration with 12x 2 5 3 5 HDDs With CX272 S1 server nodes Pos Component 1 Front panel module for server node 1 2 Front panel module for server node 2 3 12x 2 5 3 5 inch hard disk drives trays ...

Page 44: ... Node Cluster Server with CX272 S1 server nodes Figure 6 PRIMERGY CX420 S1 Dual Node Cluster Server rear with CX272 S1 server nodes Pos Component 1 Installation bay 1 for CX272 S1 server nodes 2 Installation bay 2 for CX272 S1 server nodes 3 Installation bay 1 for PSU 4 Installation bay 2 for PSU ...

Page 45: ...dicators on the front panel Pos Component 1 On Off button Power on indicator 2 ID button ID indicator No Function Status Description 1 Power on indicator Green LED on Power on 1 Green LED off Power off 1 Orange LED flashing Power off and fault 1 Green Orange LED alternate flashing Power on and fault 2 ID indicator Blue LED flashing Select mode 2 Blue LED off Normal mode Table 3 Power on indicator ...

Page 46: ...deactivate press the button again On Off button When the system is switched off it can be switched on again by pressing the On Off button When the system is operating pressing the On Off button will switch off the system V CAUTION Risk of loss of data I The On Off button does not disconnect the multi node server system from the mains voltage To disconnect from the mains completely remove the power...

Page 47: ...e is not correctly inserted Slow flashing HDD SSD Rebuild the data is being restored after changing a drive Fast flashing HDD SSD Identify SATA variant Does not light no HDD SSD error Lit HDD SSD Faulty or Rebuild Stopped drive defective and must be replaced a rebuild process was stopped or the module is not correctly inserted Slow flashing HDD SSD Rebuild the data is being restored after changing...

Page 48: ...6 1 3 4 Indicators of the server nodes I The description of the indicators of the server nodes you may find in the PRIMERGY CX272 S1 Server Node Operating Manual 1 Indicator on hot plug PSU two colors 1200 W PSU Lights up green when the Dual Node Cluster Server is switched on and functioning properly Lights up yellow if the PSU has failed ...

Page 49: ...the server node from the mains voltage To completely disconnect it from the mains voltage remove the power plug s from the socket s Do not move strike or shake the multi node server system when it is turned on This can damage the hard disk in the Dual Node Cluster Server and cause data loss Turn the multi node server system on when the temperature is in its operating environment range 5 C 35 C For...

Page 50: ...erating system I In the case of configurations with a large memory size the boot process may be prolonged and the screen may remain dark for about 20 seconds Switching the server node off Ê Shut down the operating system properly The power on indicator item 1 in figure 7 on page 45 is off I If the operating system does not switch the server node off automatically press the On Off button of the des...

Page 51: ... BMC offers various options for switching the server node on and off e g via the Power On Off page of the BMC Web interface V CAUTION when turning the power off Windows Server 2008 The operation of the power switch can be specified as Do Nothing Ask me what to do only for Windows Server 2003 Stand by Hibernate and Shutdown depending on the OS settings The default is Shutdown On the server node fun...

Page 52: ...gents that contain abrasives or may corrode plastic Ensure that no liquid enters the system Ensure that the ventilation areas of the Dual Node Cluster Server and the monitor are clear Do not use any cleaning sprays including flammable types It may cause a device failure or a fire Clean the keyboard and the mouse with a disinfecting cloth Wipe the Dual Node Cluster Server and monitor casing with a ...

Page 53: ...ctions 7 1 BIOS Setup security functions The Security menu in BIOS Setup offers various options for protecting your data from unauthorized access By combining these options you can also achieve optimum protection for your system I A detailed description of the Security menu and how to assign passwords can be found in the D3306 BIOS Setup Utility for PRIMERGY CX272 S1 Reference Manual ...

Page 54: ...54 Operating Manual CX420 S1 Property and data protection ...

Page 55: ...ircumstances that led to the fault Also make a list of any error messages that were displayed Ê Switch off the Dual Node Cluster Server Ê Contact our customer service team 8 1 Power on indicator remains unlit The power on indicator remains dark after you switch on your device Power cable incorrectly connected Ê Make sure that the power cable s is are correctly connected to the Dual Node Cluster Se...

Page 56: ...and correct the settings for the drives using the RAID controller utility 8 3 Added drive reported as defective RAID controller is not configured for this drive The drive was probably installed when the system was switched off Ê Reconfigure the RAID controller for the drive using the corresponding utility Information is provided in the documentation for the RAID controller or Ê Remove and reinstal...

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