Chapter 6 Troubleshooting
55
Error Status
■
Computer connection issues
■
Image quality issues
■
Other
Item
Findings
Operating system
(Windows)
Error message
Interface
Example: USB interface
Interface controller
Item
Findings
Scanner driver and
version
Interface controller
Operating system
(Windows)
Application
Example: PaperStream Capture
Resolution
Example: 600 dpi, 75 dpi
Image mode
Example: color, grayscale, black & white
Item
Findings
Can you send the
output image and a
photo that shows
the paper condition
by e-mail?