Chapter 7 Troubleshooting
7.2 Required Information for Inquiries
ETERNUS DX80 S2/DX90 S2 Disk storage system User’s Guide -Operation-
Copyright 2013 FUJITSU LIMITED
P3AM-4842-12ENZ0
102
7.2
Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the following information: For
details on the maintenance service, refer to
"6.4 Maintenance Service" (page 95)
●
The model name and the serial number of the ETERNUS DX Disk storage system
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
●
Details about the trouble, any actions taken, and the results of these actions.
●
The devices that are connected to the ETERNUS DX Disk storage system
-
The models of the server and network devices
-
The power synchronized unit model
-
The UPS model
●
Log/dump information for the ETERNUS DX Disk storage system
When your maintenance engineer asks for the log/dump information of the ETERNUS DX Disk storage
system, obtain the required log/dump information using the log/dump collection function of ETERNUS Web
GUI.
Refer to "ETERNUS Web GUI User’s Guide" for how to obtain this information.
Device ID label
MODEL.
ETxxxxx
SERIAL.
xxxxxxxxxx
Model name
Serial number
ETERNUS Web GUI screen
Model name-Serial number
CLI> show enclosure-status
Enclosure View
Name [ETERNUS DX90 S2]
Model Upgrade Status [Upgraded]
Model Name [
ETxxxxxx
]
Serial Number [
xxxxxxxxxx
]
:
ETERNUS CLI ("show enclosure-status" command)
Model name
Serial number
