A26361-K994-Z220-1-7619, Edition 2
25
Troubleshooting and tips
!
Refer to the safety notes in the "Safety" manual and in the "Preparing for use" chapter
when connecting or disconnecting cables.
If a fault occurs, try to correct it as described in the following places:
●
in this chapter
●
in the documentation of the connected devices
●
in the help systems of the software used
●
in the documentation of your operating system
If you fail to correct the problem, proceed as follows:
►
Switch the device off.
►
Make a note of the steps and the circumstances that led to the fault.
►
Make a note of any error messages displayed.
►
Note the ID number of your device. The Ident-No. can be found on the type rating plate on the
back of the casing.
►
Contact your sales outlet or our customer service centre.
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, in many cases
you can solve it quickly using the
SystemDiagnostics
program pre-installed on your computer.
►
To start the
SystemDiagnostics
program, click
Start - Programs - Fujitsu - SystemDiagnostics
.
►
If a problem is detected during the test run, the
SystemDiagnostics
program outputs a code (e.g.
DIFS code YXXX123456789123).
►
Take a note of this DIFS code and the ID number of your device. The ID number can be found
on the type rating plate on the back of the casing.
►
If you still need assistance resolving the problem, contact the relevant Help Desk for your
country (see the Help Desk List or go to
your system and the DIFS code ready.