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Chapter 9 Operation and Maintenance
9.2.3 Software Troubleshooting
This section explains software related troubleshooting. For troubles during OS installation or system
operation, refer to the following contents.
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Trouble at a ServerStart Startup
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After a boot from the ServerStart CD-ROM, nothing is displayed on the
screen.
This problem may occur if the hard disk drive still contains previous information. In that case, this
problem will occur when the Windows Server 2003 Installation CD-ROM is inserted.
To eliminate this problem, physically format the hard disk drive to delete the previous information and
start up ServerStart.
For physically format, refer to the manual in the Array Controller Document & Tool CD.
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Trouble during OS Installation
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Automatic logon fails during Windows 2000 setup
During OS installation, ServerStart installs applications and hardware utilities supplied with the OS.
Installation, subsequent restart and logon are performed automatically as necessary. In rare cases,
however, automatic logon is not performed and the logon window appears. In this window, use the user
name and password you have set before starting installation. After logon, the setup procedures are
continued.
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Error Messages during Installation
The following error messages may appear during installation using ServerStart. Check the corrective
action against the relevant error.
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"Operating System not found" appears when the system restarts after file
copy from the CD-ROM
The following are possible causes. Please check.
• The Active flag is specified.
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"Missing Operating System" appears during installation
The installation partition size may be too large. Specify the installation partition size correctly.
For details on the installation partition size, refer to "2.3.1 Installation Partition Size" (
Other messages
Contact an office listed in the "Contact Information" of
"Start Guide".
table: List of Server Management Tools Error Messages
Message
Resolution
