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Guarantee and Contact Address
1.
Guarantee
1. Guarantee period and limits
If the splicer becomes out of order within one year from the date of delivery, we will
repair it free of charge. However, note that repairs will be charged for the following
cases regardless of the guarantee period:
(1)
Trouble or damage due to natural disaster.
(2)
Trouble or damage due to mishandling.
(3)
Trouble or damage due to handling in disregard of the operating procedures or
instructions described in the instruction manual.
(4)
Consumable items (discharge electrodes etc.)
Please not that the memory of the splice results, parameters, etc. may be deleted during
the repair.
2. Necessary information needed for repair
Include documentation with the splicer informing us of the details listed below.
(1)
Your full name, section, division, company, address, phone number, fax number
and e-mail address.
(2)
Model name and serial number of the splicer.
(3)
Problems encountered
•What problems did your splicer get into and when?
•What is its present operational state?
•What is the state of the display monitor and the contents of the relevant
error message etc…
3. Transporting the splicer
Since the splicer is a high-precision machine, always use the original carrying case for
transportation and storage in order to protect it against humidity, vibration and shock.
When requesting splicer repair, please send it, along with its accessories, in its original
carrying case.
Refer to an address on the next page.