225
12.2 Troubleshooting
Printing Problems
Unable to Print
Print Output Problems
Fax Problems
Problem
Possible Cause
Action
Data remains in the
printer icon.
The machine is turned off. Turn on the machine.
The Ethernet cable on the
computer is disconnected.
Connect the Ethernet cable to the computer.
The computer is not
connected to the wireless
network.
Connect the computer to the wireless network.
The cable of the machine
is disconnected or the
machine is not connected
to the wireless network.
Connect the cable to the machine. When
connecting to Wi-Fi, make sure that the
necessary settings are configured.
Refer
For details on connecting with LAN and USB
cables, refer to "Connecting to a Wired (Ethernet)
Network" (P.16) or "Connecting to a Computer
With USB" (P.17).
For details on wireless LAN connections, refer to
"Connecting to a Wireless Network" (P.18).
An error has occurred on
the machine.
Check the error information, and take the
required action.
The protocol to use is not
enabled.
Enable the protocol to use.
Refer
For details, refer to "[Protocol]" (P.130).
The machine is connected
to multiple computers.
Wait for a while and try printing again.
Problem
Possible Cause
Action
Unable to print in
color.
The machine is specified
to print color jobs in black
and white forcibly.
Set [Auto Color To Mono Print] to [Off].
Refer
For details, refer to "Printing Color Jobs in Black
and White" (P.58).
The image at the
edges of the paper
is missing.
The document exceeds
the printable area of the
machine.
Enlarge the print area of the machine, or reduce
that of the document.
Problem
Action
There is no dial tone.
Make sure the telephone line is properly connected to the
machine.
Insert another telephone into the telephone socket and check
whether it can be used.
