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Troubleshooting

 > Error and Maintenance Messages

Error and Maintenance Messages

As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this 
happens, your machine identifies the error or required routine maintenance and shows the appropriate message. 
The most common error and maintenance messages are shown in the table.

Follow the instructions in the 

Action

 column to solve the error and remove the message. 

Error Message

Cause

Action

2-sided Disabled

The back cover of the machine is 
not closed completely.

Close the back cover of the machine until it 
locks in the closed position.

The 2-sided tray is not installed 
completely. 

Install the 2-sided tray firmly in the machine.

Access Denied

The function you want to use is 
restricted by Secure Function 
Lock 3.0.

Call your administrator to check your Secure 
Function Lock Settings.

Cartridge Error

The toner cartridge is not installed 
correctly.

Remove the toner cartridge and drum 
cartridge assembly. Take out the toner 
cartridge, and put it back in the drum cartridge 
again. Reinstall the toner cartridge and drum 
cartridge assembly in the machine.

If the problem continues, contact Fuji Xerox 
customer service or your local Fuji Xerox 
dealer.

Cooling Down

The temperature of the inside of 
the machine is too hot. The 
machine will pause its current 
print job and go into cooling down 
mode. 

Make sure you can hear the fan in the 
machine spinning and that the exhaust outlet 
is not blocked.

If the fan is spinning, remove any obstacles 
that surround the exhaust outlet, and then 
leave the machine turned on but do not use it 
for several minutes.

If the fan is not spinning, disconnect the 
machine from the power for several minutes, 
then reconnect it.

Cover is Open

The front cover is not completely 
closed.

Open and then firmly close the front cover of 
the machine.

Cover is Open

The fusing unit cover is not 
completely closed.

Close the fusing unit cover located inside the 
back cover of the machine. 

Summary of Contents for DocuPrint P375 d

Page 1: ...DocuPrint P385 dw DocuPrint P375 dw DocuPrint P375 d User Guide ...

Page 2: ...rint from Your Computer Windows 40 Print a Document Windows 41 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 43 Print as a Poster Windows 44 Print on Both Sides of the Paper Windows 45 Print as a Booklet Windows 48 Secure Print Windows 50 Use a Macro from Your Computer Windows 51 Use a Preset Print Profile Windows 52 Change the Default Print Settings Windows 55 Print a Documen...

Page 3: ... for an Enterprise Wireless Network 98 Use Wi Fi Direct 101 Advanced Network Features 111 Print the Network Configuration Report 112 Print the WLAN Report 113 Configure the SNTP Protocol Using Web Based Management 116 Technical Information for Advanced Users 118 Gigabit Ethernet Wired Network Only 119 Reset the Network Settings to the Factory Settings 121 Security 122 Lock the Machine Settings 123...

Page 4: ...at My Network Devices are Working Correctly 243 Other Problems 244 Check the Machine Information 245 Reset Functions 246 Network Reset 247 Factory Reset 248 Routine Maintenance 249 Replace Supplies 250 Replace the Toner Cartridge 252 Replace the Drum Cartridge 255 Clean the Machine 258 Clean the Corona Wire 260 Clean the Drum Cartridge 261 Clean the Paper Pick up Rollers 264 Check the Remaining Li...

Page 5: ...5 Home Before You Use Your Fuji Xerox Machine Before You Use Your Fuji Xerox Machine Definitions of Notes Trademarks Important Note ...

Page 6: ...ich if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn you n...

Page 7: ...e of these trademarks is subject to Google Permissions Mopria is a trademark of Mopria Alliance Inc Mozilla and Firefox are registered trademarks of the Mozilla Foundation UNIX is a registered trademark of The Open Group in the United States and other countries Linux is the registered trademark of Linus Torvalds in the U S and other countries Intel is a trademark of Intel Corporation in the U S an...

Page 8: ...r 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2 The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual are from Windows 7 and macOS v10 13 x Screens on your computer may vary depending on your operating system The contents of this guide and the specifications ...

Page 9: ...9 Home Introduction to Your Fuji Xerox Machine Introduction to Your Fuji Xerox Machine Before Using Your Machine Front View and Back View Control Panel Overview Access Fuji Xerox Utilities Windows ...

Page 10: ...ewall Windows If your computer is protected by a firewall and you are unable to network print you may need to configure the firewall settings If you are using the Windows Firewall and you installed the printer driver from the Fuji Xerox installation disc the necessary firewall settings have already been set If you are using any other personal firewall software see the User s Guide for your softwar...

Page 11: ... flap 2 Face down output tray 3 Front cover release button 4 Front cover 5 Paper tray 6 Multi purpose tray MP tray 7 Control panel with a Liquid Crystal Display LCD 8 10BASE T 100BASE TX 1000BASE T port 9 USB port 10 AC power connector cord 11 Back cover Face up output tray Related Information Introduction to Your Fuji Xerox Machine 5 4 3 6 1 7 2 12 9 10 8 8 9 11 ...

Page 12: ... DocuPrint P385 dw DocuPrint P375 dw A four level indicator shows the wireless signal strength if you are using a wireless connection 2 Data LED The Data LED blinks depending on the machine s status When the Data LED is on data is in the machine s memory When the Data LED blinks the machine is receiving or processing data 3 Error LED The Error LED blinks when the LCD displays an error or an import...

Page 13: ...Press to cancel the current setting Press to cancel a programmed print job and clear it from the machine s memory To cancel multiple print jobs hold down Cancel until the LCD displays Cancel All Jobs 8 Power On Off Turn the machine on by pressing Turn the machine off by pressing and holding down The LCD displays Shutting Down for a few seconds before going off 9 Network buttons DocuPrint P375 d Ne...

Page 14: ...ams Fuji Xerox Fuji Xerox Utilities Windows 8 and Windows Server 2012 Tap or click Fuji Xerox Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap ...

Page 15: ...15 3 Choose the operation you want to use Related Information Introduction to Your Fuji Xerox Machine Uninstall the Fuji Xerox Software and Drivers Windows ...

Page 16: ...p Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Fuji Xerox Utilities Windows 10 and Windows Server 2016 Click Fuji Xerox Fuji Xerox Utilities 2 Click the drop down list and then selec...

Page 17: ...17 Home Paper Handling Paper Handling Load Paper Paper Settings Change the Tray Size for 2 sided Printing Unprintable Area Using Special Paper ...

Page 18: ...18 Home Paper Handling Load Paper Load Paper Load and Print Using the Paper Tray Load and Print Using the Multi purpose Tray MP Tray ...

Page 19: ...ng the Paper Tray Load and Print Using the Paper Tray Load and Print Plain Paper Letterhead Coloured Paper Thin Paper and Recycled Paper Using the Paper Tray Load and Print Thick Paper Using the Paper Tray Printing Problems Error and Maintenance Messages ...

Page 20: ...ne 2 Press and slide the paper guides to fit the paper Press the green release levers to slide the paper guides If the Check Size setting is set to On and you pull the paper tray out of the machine a message appears on the LCD asking if you want to change the paper size and paper type Change the paper size and paper type settings if needed following the LCD instructions When you load a different s...

Page 21: ...or trays with a release lever 3 Fan the stack of paper well 4 Load paper in the paper tray with the printing surface face down When you use Letterhead or Preprinted paper load the paper in the correct orientation as shown in the illustrations Paper Orientation for Letterhead and Preprinted Paper For 1 sided printing face down top edge toward the front of the paper tray For automatic 2 sided printi...

Page 22: ...per Tray 2 sided Single Image 2 sided Feed 5 Make sure the paper is below the maximum paper mark Overfilling the paper tray will cause paper jams 6 Slowly push the paper tray completely into the machine 7 Lift the support flap to prevent paper from sliding off the output tray 8 Send your print job to the machine Change your print preferences in the Print dialog box before sending the print job fro...

Page 23: ...ress the green release levers to slide the paper guides If the Check Size setting is set to On and you pull the paper tray out of the machine a message appears on the LCD asking if you want to change the paper size and paper type Change the paper size and paper type settings if needed following the LCD instructions When you load a different size and type of paper in the tray you must change the Pa...

Page 24: ...For trays with a release lever 3 Fan the stack of paper well 4 Load paper in the paper tray with the printing surface face down DO NOT load different sizes and types of paper in the paper tray at the same time Doing this may cause the paper to jam or misfeed 5 Make sure the paper is below the maximum paper mark Overfilling the paper tray will cause paper jams 6 Slowly push the paper tray completel...

Page 25: ...Change your print preferences in the Print dialog box before sending the print job from your computer 9 Close the back cover the face up output tray until it locks in the closed position Related Information Load and Print Using the Paper Tray ...

Page 26: ...red paper thin paper thick paper thicker paper recycled paper Bond paper labels or up to 50 sheets of plain paper in the MP tray Load and Print Plain Paper Letterhead Coloured Paper Thin Paper Recycled Paper and Bond Paper in the MP Tray Load and Print Thick Paper and Labels Using the MP Tray Load and Print on Envelopes Using the MP Tray Printing Problems Error and Maintenance Messages ...

Page 27: ... 2 Open the MP tray and lower it gently 3 Pull out the MP tray support 1 and unfold the flap 2 4 Slide the MP tray paper guides to fit the width of the paper you are using If the paper guide on the right side has a lever press it and slide the paper guide 5 Load paper with the printing surface face up in the MP tray When you use Letterhead or Preprinted paper load the paper in the correct orientat...

Page 28: ...mpleting the following step Press Paper Tray 2 sided Single Image 2 sided Feed 6 Send your print job to the machine Change your print preferences in the Print dialog box before sending the print job from your computer Related Information Load and Print Using the Multi purpose Tray MP Tray For 1 sided printing face up top edge first For automatic 2 sided printing long edge binding face down bottom ...

Page 29: ...Slide the MP tray paper guides to fit the width of the paper that you are using If the paper guide on the right side has a lever press it and slide the paper guide 5 Load paper or labels in the MP tray When the back cover face up output tray is pulled down the machine has a straight paper path from the MP tray through to the back of the machine Use this paper feed and output method when you print ...

Page 30: ...rface face up 6 Send your print job to the machine Change your print preferences in the Print screen before sending the print job from your computer 7 Close the back cover the face up output tray until it locks in the closed position Related Information Load and Print Using the Multi purpose Tray MP Tray 1 ...

Page 31: ...pport 1 and unfold the flap 2 4 Slide the MP tray paper guides to fit the width of the envelopes that you are using If the paper guide on the right side has a lever press it and slide the paper guide 5 Load envelopes in the MP tray You can load up to ten envelopes in the MP tray Before loading press the corners and sides of the envelopes to make them as flat as possible When you load a different s...

Page 32: ... your print job to the machine Change your print preferences in the Print dialog box before sending the print job from your computer 7 Close the back cover the face up output tray until it locks in the closed position Related Information Load and Print Using the Multi purpose Tray MP Tray Settings Options for Envelopes Paper Size Com 10 DL C5 Monarch Media Type Envelopes Env Thick Env Thin 1 ...

Page 33: ...33 Home Paper Handling Paper Settings Paper Settings Change the Paper Size and Paper Type Change the Check Paper Size Setting ...

Page 34: ... Paper Tray option and then press OK 2 Press or to select the Paper Type option and then press OK 3 Press or to select the paper tray that you want to change and then press OK 4 Press or to select the paper type you want and then press OK 5 Press Back 6 Press or to select the Paper Size option and then press OK 7 Press or to select the paper tray that you want to change and then press OK 8 Press o...

Page 35: ...displays a message when you remove a paper tray or load paper using the MP tray asking if you changed the paper size and paper type The default setting is On 1 Press or to select the Paper Tray option and then press OK 2 Press or to select the Check Size option and then press OK 3 Press or to select the On or Off option and then press Go Related Information Paper Settings ...

Page 36: ...ver on the 2 sided tray to the correct paper size a A4 for A4 b Letter for Letter Legal Mexico Legal India Legal and Folio Related Information Paper Handling When you print on both sides of the paper you must set the 2 sided tray size to the paper size If you do not set the 2 sided tray the paper will not feed correctly resulting in a skewed printout or a paper jam a b ...

Page 37: ...es The measurements may vary depending on the paper size or settings in the application you are using Do not attempt to print into these areas your output will not reflect anything in these areas Related Information Paper Handling Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Print Letter 4 23 mm 4 23 mm A4 4 23 mm 4 23 mm Legal 4 23 mm 4 23 mm 1 3 2 4 ...

Page 38: ...aging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specificat...

Page 39: ...39 Home Print Print Print from Your Computer Windows Print from Your Computer Mac Print One Page Duplicates on Different Types of Paper Cancel a Print Job Test Print ...

Page 40: ...rint as a Poster Windows Print on Both Sides of the Paper Windows Print as a Booklet Windows Secure Print Windows Use a Macro from Your Computer Windows Use a Preset Print Profile Windows Change the Default Print Settings Windows Print a Document Using the PS3 emulate Printer Driver Windows Monitor the Status of the Machine from Your Computer Windows Print Settings Windows ...

Page 41: ...n select your paper size 5 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 6 Type the number of copies 1 999 you want in the Copies field 7 Click the Media Type drop down list and then select the type of paper you are using 8 To pri...

Page 42: ...42 11 Complete your print operation Related Information Print from Your Computer Windows Related Topics Print Settings Windows ...

Page 43: ...lect the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 4 Click the Multiple Page drop down list and then select the 2 in 1 4 in 1 9 in 1 16 in 1 or 25 in 1 option 5 Click the Page Order drop down list and then select your page order 6 Click the Border Line drop down...

Page 44: ...preferences button The printer driver window appears 3 Click the Multiple Page drop down list and then select the 1 in 2x2 Pages 1 in 3x3 Pages 1 in 4x4 Pages or 1 in 5x5 Pages option 4 Select the Print cut out line check box if needed Print cut out line Prints a faint cut out line around the printable area so that you can easily cut it out 5 Change other printer settings if needed 6 Click OK 7 Co...

Page 45: ...able for each orientation For models without the lever on the 2 sided tray Select A4 sized paper when using the automatic 2 sided printing function For models with the lever on the 2 sided tray Select A4 Letter Legal Mexico Legal India Legal or Folio sized paper when using the automatic 2 sided printing function Make sure the 2 sided tray is set to the paper size If it is not the paper may not be ...

Page 46: ...46 Option for Portrait Description Long Edge Left Long Edge Right Short Edge Top Short Edge Bottom Option for Landscape Description Long Edge Top Long Edge Bottom ...

Page 47: ...inting click OK again and then complete your print operation For manual 2 sided printing click OK again and follow the on screen instructions If the paper is not feeding correctly it may be curled Remove the paper straighten it and put it back in the paper tray Related Information Print from Your Computer Windows Related Topics Print Settings Windows Short Edge Right Short Edge Left Option for Lan...

Page 48: ...sided Booklet drop down list and then select the Booklet or Booklet Manual option 5 Click the 2 sided Settings button 6 Select one of the options from the 2 sided Type menu For models without the lever on the 2 sided tray Select A4 sized paper when using the automatic 2 sided printing function For models with the lever on the 2 sided tray Select A4 Letter Legal Mexico Legal India Legal or Folio si...

Page 49: ...puter Windows Related Topics Print Settings Windows Option for Portrait Description Left Binding Right Binding Option for Landscape Description Top Binding Bottom Binding Option Description All Pages at Once Every page will be printed in booklet format four pages to every piece of paper two pages per side Fold your printout in the centre to create the booklet Divide into Sets This option prints th...

Page 50: ...ame and Job Name in the Job Information field and then click OK You must set a separate password for each document 7 Click OK 8 Complete your print operation 9 On the machine s control panel press Secure 10 Press or to display your user name and then press OK The LCD displays the list of secured jobs for that name 11 Press or to display the job and then press OK 12 Enter your four digit password T...

Page 51: ... 7 Enter Macro ID and Macro Name you want to use 8 Select Insert Macro Command 9 Select the page to overlay the macro data When Booklet has been selected the Page setting in Insert Macro Command is disabled 10 Click OK 11 Click OK to return to the printer driver window 12 Click OK 13 Complete your print operation The macro data is printed as an overlay Related Information Print from Your Computer ...

Page 52: ... printing properties or preferences button The printer driver window appears 3 Click the Print Profiles tab 4 Select your profile from the print profile list The profile settings are shown on the left side of the printer driver window 5 Do one of the following If the settings are correct for your print job click OK To change the settings go back to the Basic or Advanced tab change settings and the...

Page 53: ...53 Related Information Print from Your Computer Windows Create or Delete Your Print Profile Windows Related Topics Print Settings Windows ...

Page 54: ...vanced tab and configure the print settings you want for the new Print Profile 4 Click the Print Profiles tab 5 Do one of the following To create a new print profile a Click Add Profile The Add Profile dialog box appears b Type the new profile name in the Name field c Click the icon you want to use to represent this profile from the icon list d Click OK The new Print Profile name is added to the l...

Page 55: ...ick View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers 2 Right click the FX DocuPrint XXXXX icon w...

Page 56: ...our desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers 2 Right click the FX DocuPrint XXXXX icon where XXXXX is your model name and then select Printer properties If printer driver options appear se...

Page 57: ... printing properties or preferences button The printer driver window appears 3 Click the Layout Paper Quality or Secure Print tab to change basic print settings Click the Layout or Paper Quality tab and then click the Advanced button to change advanced print settings 4 Click OK 5 Complete your print operation Related Information Print from Your Computer Windows To install the PS3 emulate printer d...

Page 58: ...x Utilities and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Status Monitor Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from bottom of the Start screen to bring up the Apps screen When the Apps scr...

Page 59: ... Copies Type the number of copies 1 999 that you want to print in this field Collate Select this option to print sets of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies cho...

Page 60: ...e fills and patterns you see on your computer screen Improve Thin Line Select this option to improve the image quality of thin lines Use System Halftone Select this option to use Windows to express halftones TrueType Mode Available only for certain models Mode Select how the fonts are processed for printing Use Printer TrueType Fonts Select whether to use built in fonts for the font processing 7 M...

Page 61: ...per Size Select this option to enlarge or reduce the document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free Select this option to enlarge or reduce the document pages manually When you select this option type a value into the field 2 Reverse Print Select this option to rotate the printed image 180 degrees 3 Use Watermark...

Page 62: ...print an electronic form macro which you have stored in your machine s memory as an overlay on the print job Density Adjustment Specify the print density Improve Print Output Select this option to reduce the amount of paper curling and improve the toner fixing Skip Blank Page Select this option to allow the printer driver to automatically detect blank pages and exclude them from printing Print Tex...

Page 63: ...c Print from Your Computer Mac Print a Document Mac Print on Both Sides of the Paper Mac Print More Than One Page on a Single Sheet of Paper N in 1 Mac Secure Print Mac Monitor the Status of the Machine from Your Computer Mac Print Options Mac ...

Page 64: ...Details button 4 Type the number of copies you want in the Copies field 5 Click the Paper Size pop up menu and then select your paper size 6 Select the Orientation option that matches the way you want the document to print 7 Click the application pop up menu and then select Print Settings The Print Settings options appear 8 Click the Media Type pop up menu and then select the type of paper you are...

Page 65: ...lowing a Click the application pop up menu and then select Paper Handling The Paper Handling options appear b In the Pages to Print pop up menu select Even Only c Change other print settings if needed For models without the lever on the 2 sided tray Select A4 sized paper when using the automatic 2 sided printing function For models with the lever on the 2 sided tray Select A4 Letter Legal Mexico L...

Page 66: ...r back in the tray blank side facing down g Repeat steps 1 3 selecting the same printer and settings you used to print the even numbered pages h Click the application pop up menu and then select Paper Handling The Paper Handling options appear i In the Pages to Print pop up menu select Odd Only j Click Print Related Information Print from Your Computer Mac Related Topics Print Options Mac ...

Page 67: ... model name For more page setup options click the Show Details button 3 Click the application pop up menu and then select Layout The Layout setting options appear 4 Click the Pages per Sheet pop up menu and then select the number of pages to print on each sheet 5 Select the Layout Direction option 6 Click the Border pop up menu and then select your border line type 7 Change other printer settings ...

Page 68: ...cure Print check box 5 Type your user name job name and a four digit password 6 Click Print 7 On the machine s control panel press Secure 8 Press or to display your user name and then press OK The LCD displays the list of secured jobs for that name 9 Press or to display the job and then press OK 10 Enter your four digit password To enter each digit press or to select a number and then press OK 11 ...

Page 69: ...lick the Options Supplies button 3 Click the Utility tab and then click the Open Printer Utility button Status Monitor starts Updating the machine s status To view the latest machine status while the Status Monitor window is open click the icon You can set the interval at which the software updates machine status information Click Fuji Xerox Status Monitor in the menu bar and then select Preferenc...

Page 70: ...choose from standard paper sizes or create a custom paper size 2 Orientation Select the orientation portrait or landscape of your printout If your application contains a similar setting we recommend that you set the orientation using the application 3 Scale Type a value into the field to enlarge or reduce the pages in your document to fit the selected paper size ...

Page 71: ... sheet of paper 3 Border Select the type of border to use when printing multiple pages on a single sheet of paper 4 Two Sided Select whether to print on both sides of the paper 5 Reverse page orientation Select this option to rotate the printed image 180 degrees 6 Flip horizontally Select this option to reverse the printed image on the page horizontally from left to right ...

Page 72: ...Pages to Print Select which pages you want to print even pages or odd pages 3 Page Order Select the page order 4 Scale to fit paper size Select this option to enlarge or reduce the pages in your document to fit the selected paper size 5 Destination Paper Size Select the paper size to print on 6 Scale down only Select this option if you want to reduce the pages in your document when they are too la...

Page 73: ...ect this feature to conserve toner by using less toner to print documents printouts appear lighter but are still legible Graphics Quality Select either Graphics or Text for the best print quality based on the type of document you are printing Improve Print Output Select this option to reduce the amount of paper curling and improve the toner fixing Density Adjustment Specify the print density Sleep...

Page 74: ...sensitive documents do not print until you enter a password on the machine s control panel Related Information Print from Your Computer Mac Related Topics Print a Document Mac Print on Both Sides of the Paper Mac Print More Than One Page on a Single Sheet of Paper N in 1 Mac ...

Page 75: ...achine will always make copies automatically Windows The carbon copy function also allows you to select a different printing macro for each page 1 Press or to display the Print Menu option and then press OK 2 Press or to display the Carbon Menu option and then press OK 3 Press or to display the Carbon Copy option and then press OK 4 Press or to display the On option and then press OK 5 Press or to...

Page 76: ...76 Home Print Cancel a Print Job Cancel a Print Job 1 Press Cancel To cancel multiple print jobs press and hold Cancel for four seconds Related Information Print Related Topics Printing Problems ...

Page 77: ...ity follow these instructions to do a test print 1 Press or to display the Machine Info option and then press OK 2 Press or to display the Test Print option and then press OK The machine prints the test page Related Information Print Related Topics Improve the Print Quality ...

Page 78: ...ork Network Get Started Network Management Software and Utilities Additional Methods of Configuring Your Fuji Xerox Machine for a Wireless Network Advanced Network Features Technical Information for Advanced Users ...

Page 79: ...g to your network using the Fuji Xerox installation disc This section provides more information about network connection types introduces various methods to manage your network and explains some useful network features of your Fuji Xerox machine Supported Basic Network Features ...

Page 80: ... To use BRAdmin Light access the supplied Fuji Xerox installation disc to install BRAdmin Light Related Information Get Started Operating Systems Windows 7 Windows 8 Windows 10 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 macOS v10 12 x macOS v10 13 x macOS v10 14 x Printing Yes Yes Yes BRAdmin Light Yes Yes Web Based...

Page 81: ...nagement Software and Utilities Configure and change your Fuji Xerox machine s network settings using a management utility Learn about Network Management Software and Utilities Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management ...

Page 82: ...ge your print server settings BRAdmin Light Windows BRAdmin Light is a utility for the initial setup of Fuji Xerox network connected devices This utility can search for Fuji Xerox products on your network view the status and configure the basic network settings such as IP address To use BRAdmin Light access the supplied Fuji Xerox installation disc to install BRAdmin Light If you are using Windows...

Page 83: ... Network Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network in Ad Hoc Mode For IEEE 802 11b g n Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup Wizard Configure Your Mach...

Page 84: ...structions Large objects and walls between the two devices and interference from other electronic devices can affect the data transfer speed of your documents Due to these factors wireless may not be the best method of connection for all types of documents and applications If you are printing large files such as multi page documents with mixed text and large graphics you may want to consider selec...

Page 85: ...7 Go to Computer Double click the CD DVD icon and then double click start exe Windows 8 and Windows 10 Click the File Explorer icon on the taskbar and then go to Computer This PC Double click the CD DVD icon and then double click start exe If the User Account Control screen appears click Yes 3 Choose Wireless Network Connection Wi Fi and then click Next 4 Follow the on screen instructions You have...

Page 86: ... When WLAN Enable appears press to select On This will start the wireless setup wizard To cancel press Cancel 5 When the LCD displays Press Key on rtr press the WPS button on your wireless access point router Press on the machine s control panel Your machine will automatically detect your wireless access point router and try to connect to your wireless network If your wireless device is connected ...

Page 87: ...e your wireless network settings The PIN Method is one of the connection methods developed by the Wi Fi Alliance By submitting a PIN created by an Enrollee your machine to the Registrar a device that manages the wireless LAN you can set up the wireless network and security settings For more information on how to access WPS mode see the instructions provided with your wireless access point router T...

Page 88: ...on the network type http access point s IP address in your browser where access point s IP address is the IP address of the device that is being used as the Registrar 7 Go to the WPS settings page and type the PIN and then follow the on screen instructions The Registrar is usually the wireless LAN access point router The settings page will differ depending on the brand of wireless LAN access point...

Page 89: ...guration by following the on screen instructions To install the full driver and software package use the Fuji Xerox installation disc 9 Select your machine and click Next 10 Type the PIN displayed on the machine s LCD and then click Next 11 Select your network and then click Next 12 Click Close If your wireless device is connected successfully the machine s LCD displays Connected You have complete...

Page 90: ...r Machine for a Wireless Network in Ad Hoc Mode For IEEE 802 11b g n Configure Your Machine for a Wireless Network in Ad Hoc Mode For IEEE 802 11b g n Configure Your Machine for a Wireless Network in Ad Hoc Mode Using a New SSID Configure Your Machine for a Wireless Network in Ad Hoc Mode Using an Existing SSID ...

Page 91: ... 6 Enter the SSID name and then press OK 7 Press or to select the Ad hoc option and then press OK 8 Press or to select the Encryption Type None or WEP and then press OK 9 If you selected the WEP option for Encryption Type enter the WEP key and then press OK Your Fuji Xerox machine supports the use of the first WEP key only 10 To apply the settings press To cancel press 11 The machine will attempt ...

Page 92: ...omputer or contact your network administrator For example Your Fuji Xerox machine supports the use of the first WEP key only 2 Press or to select the Network option and then press OK 3 Press or to select the WLAN option and then press OK 4 Press or to select the Setup Wizard option and then press OK 5 When WLAN Enable appears press to select On This will start the wireless setup wizard To cancel p...

Page 93: ...ompleted the wireless network setup To install drivers and software necessary for operating your device insert the Fuji Xerox installation disc to your computer or go to the download page for your model on the Fuji Xerox website at http www fujixerox com Related Information Configure Your Machine for a Wireless Network in Ad Hoc Mode For IEEE 802 11b g n Related Topics How to Enter Text on Your Fu...

Page 94: ...ccess point router The initial SSID could be the manufacturer s name or the model name If you do not know the security information please consult the router manufacture your system administrator or your Internet provider 2 Press or to select the Network option and then press OK 3 Press or to select the WLAN option and then press OK 4 Press or to select the Setup Wizard option and then press OK 5 W...

Page 95: ...ed successfully the machine s LCD displays Connected You have completed the wireless network setup To install drivers and software necessary for operating your device insert the Fuji Xerox installation disc to your computer or go to the download page for your model on the Fuji Xerox website at http www fujixerox com Related Information Additional Methods of Configuring Your Fuji Xerox Machine for ...

Page 96: ...tup wizard To cancel press Cancel 6 The machine will search for your network and display a list of available SSIDs Press or to select the New SSID option and then press OK 7 Enter the SSID name and then press OK 8 Press or to select the Infrastructure option and then press OK 9 Press or to select the Authentication Method you want and then press OK 10 Do one of the following Related Models DocuPri...

Page 97: ...ings press To cancel press 12 The machine will attempt to connect to the wireless device you have selected If your wireless device is connected successfully the machine s LCD displays Connected You have completed the wireless network setup To install drivers and software necessary for operating your device insert the Fuji Xerox installation disc to your computer or go to the download page for your...

Page 98: ...eless network settings You will need this information before you continue with the configuration Network Name SSID Communication Mode Authentication Method Encryption Mode User ID Password Infrastructure LEAP CKIP EAP FAST NONE AES TKIP EAP FAST MS CHAPv2 AES TKIP EAP FAST GTC AES TKIP PEAP MS CHAPv2 AES TKIP PEAP GTC AES TKIP EAP TTLS CHAP AES TKIP EAP TTLS MS CHAP AES TKIP EAP TTLS MS CHAPv2 AES...

Page 99: ... ID and then press OK Enter the Password and then press OK If you selected the EAP FAST PEAP or EAP TTLS option press or to select the Inner Authentication Method NONE CHAP MS CHAP MS CHAPv2 PAP or GTC and then press OK Depending on your Authentication Method the Inner Authentication Method selections differ Press or to select the Encryption Type TKIP AES or AES and then press OK Press or to selec...

Page 100: ...he wireless network setup To install drivers and software necessary for operating your device insert the Fuji Xerox installation disc to your computer or go to the download page for your model on the Fuji Xerox website at http www fujixerox com Related Information Additional Methods of Configuring Your Fuji Xerox Machine for a Wireless Network Related Topics Wireless LAN Report Error Codes ...

Page 101: ...f Configuring Your Fuji Xerox Machine for a Wireless Network Use Wi Fi Direct Use Wi Fi Direct Print from Your Mobile Device Using Wi Fi Direct Configure Your Wi Fi Direct Network I Cannot Complete the Wireless Network Setup Configuration ...

Page 102: ... machine s Wi Fi Direct feature supports WPA2 security with AES encryption 1 Mobile device 2 Your Fuji Xerox machine Although the Fuji Xerox machine can be used in both a wired and wireless network only one connection method can be used at a time However a wireless network connection and Wi Fi Direct connection or a wired network connection supported models only and Wi Fi Direct connection can be ...

Page 103: ...ettings from your machine s control panel Wi Fi Direct Network Configuration Overview Configure Your Wi Fi Direct Network Using the One Push Method Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Direct Network Using the PIN Method Configure Your Wi Fi Direct Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Wi ...

Page 104: ...tup WPS To use Print Utility functionality in a Wi Fi Direct network configured by one push configuration using Wi Fi Direct or by PIN Method configuration using Wi Fi Direct the device you use to configure Wi Fi Direct must be running Android 4 0 or greater Related Models DocuPrint P385 dw DocuPrint P375 dw Option Description Yes Go to Step 2 No Go to Step 3 Option Description Yes See Related Inf...

Page 105: ...ork Using the One Push Method Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Direct Network Using the PIN Method Configure Your Wi Fi Direct Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Direct Network Manually ...

Page 106: ... s user s guide for instructions when Activate Wi Fi Direct on other device and press OK appears on the machine s LCD Press OK on your machine This will start the Wi Fi Direct setup To cancel press Cancel 6 Do one of the following When your Fuji Xerox machine is the Group Owner G O connect your mobile device to the machine directly When your Fuji Xerox machine is not the G O it will display availa...

Page 107: ...up Owner option and then press OK 4 Press or to select the On option and then press OK 5 Press or to select the Push Button option and then press OK 6 When Wi Fi Direct On appears press to accept To cancel press 7 Activate your mobile device s WPS one push configuration method see your mobile device s user s guide for instructions when Activate Wi Fi Direct on other device and press OK appears on ...

Page 108: ...from your mobile device When Input PIN Code appears enter the PIN displayed on your mobile device in your Fuji Xerox machine Press OK to complete the setup If the PIN is displayed on your Fuji Xerox machine enter the PIN in your mobile device When your Fuji Xerox machine is not the G O it will display available device names with which to configure a Wi Fi Direct network Press or to select the mobi...

Page 109: ... OK 5 Press or to select the PIN Code option and then press OK 6 When Wi Fi Direct On appears press to accept To cancel press 7 Activate your mobile device s WPS PIN configuration method see your mobile device s user s guide for instructions when Activate Wi Fi Direct on other device and press OK appears on the machine s LCD Press OK on your machine This will start the Wi Fi Direct setup To cancel...

Page 110: ...Wi Fi Direct option and then press OK 3 Press or to select the Manual option and then press OK 4 When Wi Fi Direct On appears press to accept To cancel press 5 The machine will display the SSID name and Password for two minutes Go to your mobile device s wireless network settings screen select the SSID name and then enter the password 6 If your mobile device connects successfully the machine s LCD...

Page 111: ...111 Home Network Advanced Network Features Advanced Network Features Print the Network Configuration Report Print the WLAN Report Configure the SNTP Protocol Using Web Based Management ...

Page 112: ... minute and try printing it again You can find your machine s settings such as the IP address subnet mask node name and MAC Address on the report for example IP address 192 0 2 1 Subnet mask 255 255 255 0 Node name FX000ca0000499 MAC Address 00 0c a0 00 04 99 1 Press or to select the Machine Info option and then press OK 2 Press or to select Print NetSetting 3 Press OK Related Information Advanced...

Page 113: ...ress or to select the Machine Info option and then press OK 2 Press or to select the Print WLANReport option and then press OK The machine will print the WLAN Report Related Information Advanced Network Features Wireless LAN Report Error Codes Related Topics My Fuji Xerox Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly Related Models DocuPrint P3...

Page 114: ... as necessary How to confirm wireless security information SSID authentication method encryption method Network Key a The Default security settings may be provided on a label attached to the WLAN access point router Or the manufacturer s name or model no of the WLAN access point router may be used as the default security settings b See the documentation provided with your WLAN access point router ...

Page 115: ...tion methods of your computer for the wireless setting Your machine supports Open authentication only with optional WEP encryption TS 05 The security information SSID Network Key is incorrect Confirm the SSID and Network Key If your router uses WEP encryption enter the key used as the first WEP key Your Fuji Xerox machine supports the use of the first WEP key only TS 06 The wireless security infor...

Page 116: ... password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click Protocol in the left navigation bar 6 Select the SNTP check box to activate the settings 7 Restart your Fuji Xerox machine to activate the configuration 8 Next to the SNTP check box click Advanced Settings and follow the instructions below Option Description Status Displays whether the S...

Page 117: ... If the primary server is unavailable the machine will contact the secondary SNTP server Primary SNTP Server Port Secondary SNTP Server Port Type the port number 1 65535 The secondary SNTP server port is used as a backup to the primary SNTP server port If the primary port is unavailable the machine will contact the secondary SNTP port Synchronization Interval Type the number of hours between serve...

Page 118: ...118 Home Network Technical Information for Advanced Users Technical Information for Advanced Users Gigabit Ethernet Wired Network Only Reset the Network Settings to the Factory Settings ...

Page 119: ...ink mode to Auto from the machine s control panel or Web Based Management web browser Use a straight through Category 5 or greater twisted pair cable for 10BASE T 100BASE TX Fast Ethernet Network or 1000BASE T Gigabit Ethernet Network When you connect the machine to a Gigabit Ethernet Network use the network devices complying with 1000BASE T Related Information Technical Information for Advanced U...

Page 120: ...machine s IP address For example http 192 0 2 1 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click Wired 6 Click Ethernet in the left navigation bar 7 Select Auto from the Ethernet Mode drop down list 8 Click Submit 9 To enable the settings restart your machine You can confirm your settings by ...

Page 121: ...ets all information such as the password and IP address This feature restores all wired and wireless network settings to the factory settings You can also reset the print server to its factory settings using BRAdmin Light or Web Based Management 1 Press or to select the Network option and then press OK 2 Press or to select the Network Reset option and then press OK 3 Press for Yes The machine will...

Page 122: ...122 Home Security Security Lock the Machine Settings Network Security Features ...

Page 123: ...ne Settings Before turning on the machine s Access Lock make a careful note of your password If you forget the password you must reset all passwords stored in the machine by contacting your administrator or Fuji Xerox customer service About Using Setting Lock ...

Page 124: ...ing Setting Lock Use the Setting Lock feature to block unauthorised access to machine settings When Setting Lock is set to On you cannot access the machine settings without entering the password Set the Setting Lock Password Change the Setting Lock Password Turn Setting Lock On ...

Page 125: ...to display the General Setup option and then press OK 2 Press or to display the Setting Lock option and then press OK 3 Enter a four digit number for the password To enter each digit press or to select a number and then press OK 4 When the LCD displays Verify re enter the new password 5 Press Go Related Information About Using Setting Lock ...

Page 126: ...the Setting Lock option and then press OK 3 Press or to select the Set Password option and then press OK 4 Enter the current four digit password To enter each digit press or to select a number and then press OK 5 Enter a new four digit password To enter each digit press or to select a number and then press OK 6 When the LCD displays Verify re enter the new password 7 Press Go Related Information A...

Page 127: ...s or to display the Setting Lock option and then press OK 3 Press OK when the LCD displays On 4 Enter the current four digit password To enter each digit press or to select a number and then press OK To turn Setting Lock Off press OK Press to select Yes when the LCD displays Unlock enter the current four digit password and then press OK Related Information About Using Setting Lock ...

Page 128: ...ore Using Network Security Features Secure Function Lock 3 0 Manage Your Network Machine Securely Using SSL TLS Manage Your Network Machine Securely Using IPsec Send an Email Securely Use IEEE 802 1x Authentication for a Wired or a Wireless Network Store Print Log to Network ...

Page 129: ...twork security and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine We recommend disabling the Telnet FTP server and TFTP protocols Accessing the machine using these protocols is not secure Related Information Network Security Features ...

Page 130: ...s Secure Function Lock 3 0 increases security by restricting the functions available on your Fuji Xerox machine Before Using Secure Function Lock 3 0 Configure Secure Function Lock 3 0 Using Web Based Management Configure Public Mode for Secure Function Lock 3 0 Additional Secure Function Lock 3 0 Features ...

Page 131: ... some or all of the functions listed here You can configure and change the following Secure Function Lock 3 0 settings using Web Based Management Print Print includes print jobs sent via Google Cloud Print supported models only and Print Utility If you register users login names in advance the users will not need to enter their passwords when they use the print function Page Limits Page Counters R...

Page 132: ...6 Select Secure Function Lock 7 Click Submit 8 Click the Restricted Functions menu in the left navigation bar 9 In the User List Restricted Functions field type a group name or user name alphanumeric up to 15 digits 10 In the Print and the other columns select a check box to allow or clear a check box to restrict the function listed 11 To configure the maximum page count select the On check box in...

Page 133: ...els only and Print Utility 1 Start your web browser 2 Type http machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example http 192 0 2 1 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Administrator tab 5 Click the User Restriction Function menu in the...

Page 134: ...screen All Counter Reset Click All Counter Reset in the Page Counters column to reset the page counter Export to CSV file Click Export to CSV file to export the current page counter including User List Restricted Functions information as a CSV file Last Counter Record Click Last Counter Record if you want the machine to retain the page count after the counter has been reset Related Information Sec...

Page 135: ...r Network Machine Securely Using SSL TLS Manage Your Network Machine Securely Using SSL TLS Introduction to SSL TLS Certificates and Web Based Management Manage Your Network Machine Securely Using Web Based Management Print Documents Securely Using SSL TLS ...

Page 136: ...ata sent over a local or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS can be configured on both wired and wireless networks and will work with other forms of security such as WPA keys and firewalls Related Information Manage Your Network Machine Securely Using SSL TLS Brief Histor...

Page 137: ...net Banking and you see https and the little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit card numbers customer reco...

Page 138: ...ting unauthorised users from reading data sent to the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to capture the data will see a c...

Page 139: ...Based Management Certificates and Web Based Management You must configure a certificate to manage your networked Fuji Xerox machine securely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Create and Install a Certificate Manage Multiple Certificates ...

Page 140: ...tificate This print server issues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an external trusted CA ...

Page 141: ...icates and Web Based Management Create and Install a Certificate Create and Install a Certificate Step by Step Guide for Creating and Installing a Certificate Create and Install a Self signed Certificate Create and Install a Certificate from a Certificate Authority CA Import and Export a CA Certificate ...

Page 142: ... or use a certificate from a Certificate Authority CA These are a brief summary of the actions required based on the option you choose Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Based Management 2 Install the ...

Page 143: ...d Management Create and Install a Certificate Create and Install a Self signed Certificate Create and Install a Self signed Certificate Create a Self signed Certificate Install the Self signed Certificate for Windows users with Administrator Rights Import and Export the Self signed Certificate on your Fuji Xerox Machine ...

Page 144: ... Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Create Self Signed Certificate 8 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when...

Page 145: ...t server The self signed certificate is created and saved in your machine s memory To use SSL TLS communication the self signed certificate must be installed on your computer Related Information Create and Install a Self signed Certificate ...

Page 146: ...10 and Windows Server 2016 Click Windows Accessories Windows Server 2012 and Windows Server 2012 R2 Click Internet Explorer and then right click the Internet Explorer icon that appears on the taskbar 2 Right click Internet Explorer and then click Run as administrator If the More option appears click More If the User Account Control screen appears click Yes 3 Type https machine s IP address in your...

Page 147: ...147 4 Click Continue to this website not recommended 5 Click Certificate Error and then click View certificates ...

Page 148: ...ertificate 7 When the Certificate Import Wizard appears click Next 8 Select Place all certificates in the following store and then click Browse 9 Select Trusted Root Certification Authorities and then click OK 10 Click Next ...

Page 149: ... is correct The fingerprint thumbprint is printed on the Network Configuration Report 13 Click OK The self signed certificate is now installed on your computer and SSL TLS communication is available Related Information Create and Install a Self signed Certificate ...

Page 150: ...ate and Install a Self signed Certificate Import and Export the Self signed Certificate on your Fuji Xerox Machine Import and Export the Self signed Certificate on your Fuji Xerox Machine You can store the self signed certificates on your Fuji Xerox machine and manage them by importing and exporting Import the Self signed Certificate Export the Self signed Certificate ...

Page 151: ...Printer If you enable a NetBIOS name you can also use the node name For example http fxnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the N...

Page 152: ...ame For example http fxnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click ...

Page 153: ... If you already have a certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR In...

Page 154: ...ck the Security tab 6 Click Certificate 7 Click Create CSR 8 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and verify it to the outside world The length of the Common Name must be less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when accessin...

Page 155: ...o your CA If you are using the Enterprise root CA of Windows Server 2008 2012 2012 R2 2016 we recommend using the Web Server for the certificate template to securely create the Client Certificate Related Information Create and Install a Certificate from a Certificate Authority CA ...

Page 156: ...und in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Install Certificate 8 Browse to the file that contains the cert...

Page 157: ... Certificate Create and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key ...

Page 158: ... SharedPrinter If you enable a NetBIOS name you can also use the node name For example http fxnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Clic...

Page 159: ...le a NetBIOS name you can also use the node name For example http fxnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click ...

Page 160: ...ly Using SSL TLS Certificates and Web Based Management Create and Install a Certificate Import and Export a CA Certificate Import and Export a CA Certificate You can import export and store CA certificates on your Fuji Xerox machine Import a CA Certificate Export a CA Certificate ...

Page 161: ...n type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http fxnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default p...

Page 162: ...ead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http fxnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is im...

Page 163: ...g one less certificate than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the reserved spot and then delete the expired certificate This ensures that you avoid configuration failure When you use HTTPS IPPS or IEEE 802 1x you must select which certificate you are using When you use SSL for SMTP communications you do not ha...

Page 164: ...gs 1 Start your web browser 2 Type https Common Name in your browser s address bar where Common Name is the Common Name that you assigned to the certificate this could be your IP address node name or domain name 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 You can now access the machine using HTTPS If you use the SNMP...

Page 165: ... BRAdmin Light that access the print server do not work correctly since they authorize the read only access of version 1 and version 2c If you want to use all applications we recommend using SNMP v1 v2c read write access mode SNMPv3 read write access In this mode the print sever uses version 3 of the SNMP protocol If you want to manage the print server securely use this mode When you use SNMPv3 re...

Page 166: ...an be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click Protocol Make sure the IPP check box is selected If the IPP check box is not selected select the IPP...

Page 167: ...rk Machine Securely Using IPsec Manage Your Network Machine Securely Using IPsec Introduction to IPsec Configure IPsec Using Web Based Management Configure an IPsec Address Template Using Web Based Management Configure an IPsec Template Using Web Based Management ...

Page 168: ... When the devices start communicating using IPsec keys are exchanged using Internet Key Exchange IKE first and then the encrypted data is transmitted using the keys In addition IPsec has two operation modes the Transport mode and Tunnel mode The Transport mode is used mainly for communication between devices and the Tunnel mode is used in environments such as a Virtual Private Network VPN For IPse...

Page 169: ...ection conditions 1 Start your web browser 2 Type http machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example http 192 0 2 1 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click the Security tab 6 Click the IPsec menu in the left navi...

Page 170: ...s table select the Enabled check box to activate the template When you select multiple check boxes the lower numbered check boxes have priority if the settings for the selected check boxes conflict 13 Click on the corresponding drop down list to select the Address Template that is used for the IPsec connection conditions To add an Address Template click Add Template 14 Click on the corresponding d...

Page 171: ...s Templates Click the Delete button to delete an Address Template When an Address Template is in use it cannot be deleted 7 Click the Address Template that you want to create The IPsec Address Template appears 8 In the Template Name field type a name for the template up to 16 characters 9 Select a Local IP Address option to specify the IP address conditions for the sender IP Address Specify the IP...

Page 172: ...pe the starting and ending IP addresses for the IP address range If the starting and ending IP addresses are not standardized to IPv4 or IPv6 or the ending IP address is smaller than the starting address an error will occur IP Address Prefix Specify the IP address using CIDR notation For example 192 0 2 1 24 Because the prefix is specified in the form of a 24 bit subnet mask 255 255 255 0 for 192 ...

Page 173: ... 4 Click the Network tab 5 Click the Security tab 6 Click IPsec Template in the left navigation bar The Template List appears displaying 10 IPsec Templates Click the Delete button to delete an IPsec Template When an IPsec Template is in use it cannot be deleted 7 Click IPsec Template that you want to create The IPsec Template screen appears The configuration fields differ based on the Use Prefixed...

Page 174: ...174 Related Information Manage Your Network Machine Securely Using IPsec IKEv1 Settings for an IPsec Template IKEv2 Settings for an IPsec Template Manual Settings for an IPsec Template ...

Page 175: ...es Manage Your Network Machine Securely Using IPsec Configure an IPsec Template Using Web Based Management IKEv1 Settings for an IPsec Template IKEv1 Settings for an IPsec Template Template Name Type a name for the template up to 16 characters ...

Page 176: ...t MD5 SHA1 SHA256 SHA384 or SHA512 SA Lifetime Specify the IKE SA lifetime Type the time seconds and number of kilobytes KByte Encapsulating Security Protocol Select ESP AH or AH ESP ESP is a protocol for carrying out encrypted communication using IPsec ESP encrypts the payload communicated contents and adds additional information The IP packet is comprised of the header and the encrypted payload ...

Page 177: ...romised the damage will be limited only to the messages that were encrypted using that key Select Enabled or Disabled Authentication Method Select the authentication method Select Pre Shared Key or Certificates Pre Shared Key When encrypting communication the encryption key is exchanged and shared beforehand using another channel If you selected Pre Shared Key for the Authentication Method type th...

Page 178: ...es Manage Your Network Machine Securely Using IPsec Configure an IPsec Template Using Web Based Management IKEv2 Settings for an IPsec Template IKEv2 Settings for an IPsec Template Template Name Type a name for the template up to 16 characters ...

Page 179: ...d receive open information that was generated using a random number and the secret key Select Group1 Group2 Group5 or Group14 Encryption Select DES 3DES AES CBC 128 or AES CBC 256 Hash Select MD5 SHA1 SHA256 SHA384 or SHA512 SA Lifetime Specify the IKE SA lifetime Type the time seconds and number of kilobytes KByte Encapsulating Security Protocol Select ESP ESP is a protocol for carrying out encry...

Page 180: ...ged and shared beforehand using another channel If you selected Pre Shared Key for the Authentication Method type the Pre Shared Key up to 32 characters Local ID Type ID Select the sender s ID type and then type the ID Select IPv4 Address IPv6 Address FQDN E mail Address or Certificate for the type If you select Certificate type the common name of the certificate in the ID field Remote ID Type ID ...

Page 181: ...181 Related Information Configure an IPsec Template Using Web Based Management ...

Page 182: ...emplate Select Custom Internet Key Exchange IKE IKE is a communication protocol that is used to exchange encryption keys in order to carry out encrypted communication using IPsec To carry out encrypted communication for that time only the encryption algorithm that is necessary for IPsec is determined and the encryption keys are shared For IKE the encryption keys are exchanged using the Diffie Hell...

Page 183: ...ted in Internet Key Exchange IKE and ESP is selected in Protocol in Encapsulating Security The number of characters you can set differs depending on the setting you chose for Encryption in the Encapsulating Security section If the length of the specified code key is different than the selected encryption algorithm an error will occur DES 64 bits 8 bytes 3DES 192 bits 24 bytes AES CBC 128 128 bits ...

Page 184: ...AES CBC 128 or AES CBC 256 The encryption can be selected only when ESP is selected in Protocol Hash Select None MD5 SHA1 SHA256 SHA384 or SHA512 None can be selected only when ESP is selected in Protocol SA Lifetime Specify the IKE SA lifetime Type the time seconds and number of kilobytes KByte before the IPsec SA will expire Encapsulation Mode Select Transport or Tunnel Remote Router IP Address ...

Page 185: ...e Security Network Security Features Send an Email Securely Send an Email Securely Configure Email Sending Using Web Based Management Send an Email with User Authentication Send an Email Securely Using SSL TLS ...

Page 186: ...Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Click Protocol in the left navigation bar 6 In the SMTP field click Advanced Settings and make sure the status of SMTP is Enabled 7 Configure the SMTP settings Confirm t...

Page 187: ...d for email notification and email reports available for certain models We recommend using Web Based Management to configure the SMTP authentication Email Server Settings You must configure your machine s SMTP authentication method to match the method used by your email server For details about your email server settings contact your network administrator or Internet Service Provider ISP To enable...

Page 188: ...P over SSL TLS We recommend using Web Based Management to configure SSL TLS Verify Server Certificate Under SSL TLS if you choose SSL or TLS the Verify Server Certificate check box will be selected automatically Before you verify the server certificate you must import the CA certificate issued by the CA that signed the server certificate Contact your network administrator or your Internet Service ...

Page 189: ...must configure your machine s SMTP communication method to match the method used by your email server For details about your email server settings contact your network administrator or your ISP In most cases the secured webmail services require the following settings Related Information Send an Email Securely SMTP Port 25 Server Authentication Method SMTP AUTH SSL TLS TLS ...

Page 190: ...or a Wired or a Wireless Network Use IEEE 802 1x Authentication for a Wired or a Wireless Network What Is IEEE 802 1x Authentication Configure IEEE 802 1x Authentication for a Wired or a Wireless Network Using Web Based Management Web Browser IEEE 802 1x Authentication Methods ...

Page 191: ...ard for wired and wireless networks that limits access from unauthorised network devices Your Fuji Xerox machine supplicant sends an authentication request to a RADIUS server Authentication server through your access point or HUB After your request has been verified by the RADIUS server your machine can access the network Related Information Use IEEE 802 1x Authentication for a Wired or a Wireless...

Page 192: ...ound in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click the Network tab 5 Do one of the following 6 Configure the IEEE 802 1x authentication settings If you configure your machine using E...

Page 193: ...e Network Configuration Report to check the Wired IEEE 802 1x Status Related Information Use IEEE 802 1x Authentication for a Wired or a Wireless Network Option Description No Verification The server certificate can always be trusted The verification is not performed CA Cert The verification method to check the CA reliability of the server certificate using the CA certificate that has been issued ...

Page 194: ... PEAP is a version of EAP method developed by Cisco Systems Inc Microsoft Corporation and RSA Security PEAP creates an encrypted Secure Sockets Layer SSL Transport Layer Security TLS tunnel between a client and an authentication server for sending a user ID and password PEAP provides mutual authentication between the server and the client The Fuji Xerox machine supports the following inner authent...

Page 195: ...ty Features Store Print Log to Network Store Print Log to Network Store Log to Network Overview Configure the Store Print Log to Network Settings Using Web Based Management Use the Store Print Log to Network s Error Detection Setting ...

Page 196: ... date time and the number of printed pages for every print job CIFS is a protocol that runs over TCP IP allowing computers on a network to share files over an intranet or the Internet The following print functions are recorded in the print log Print jobs from your computer The Store Print Log to Network feature supports Kerberos authentication and NTLMv2 authentication You must configure the SNTP ...

Page 197: ... 32 characters File Type Select the TXT or CSV option for the Print Log file type Auth Method Select the authentication method required for access to the CIFS server Auto Kerberos or NTLMv2 Kerberos is an authentication protocol which allows devices or individuals to securely prove their identity to network servers using a single sign on NTLMv2 is the authentication method used by Windows to log i...

Page 198: ...o Your settings will be submitted automatically 10 The machine will test your settings 11 If your settings are accepted Test OK appears on the screen If Test Error appears check all settings and then click Submit to display the Test page again Related Information Store Print Log to Network ...

Page 199: ...ork page To test your settings click Yes and then go to the next step To skip the test click No Your settings will be submitted automatically 8 The machine will test your settings 9 If your settings are accepted Test OK appears on the screen If Test Error appears check all settings and then click Submit to display the Test page again Related Information Store Print Log to Network Option Descriptio...

Page 200: ...200 Home Mobile Mobile Google Cloud Print Mobile Printing for Windows Mopria Print Service Print Utility ...

Page 201: ...e Google Cloud Print Google Cloud Print Google Cloud Print Overview Before Using Google Cloud Print Print from Google Chrome or Chrome OS Print from Google Drive for Mobile Print from Gmail Webmail Service for Mobile ...

Page 202: ...ogle account using a network compatible device such as a mobile phone or computer without installing the printer driver on the device Printing from Android apps requires installing the Google Cloud Print app from the Google Play Store 1 Print request 2 Internet 3 Google Cloud Print 4 Printing Related Information Google Cloud Print Related Models DocuPrint P375 dw DocuPrint P375 d 3 1 4 2 ...

Page 203: ... Using Google Cloud Print Before Using Google Cloud Print Network Settings for Using Google Cloud Print Register Your Machine with Google Cloud Print Using Google Chrome Register Your Machine with Google Cloud Print Using Web Based Management ...

Page 204: ...r to use Google Cloud Print your Fuji Xerox machine must be connected to a network that has access to the Internet either through a wired or wireless connection To connect and configure your machine correctly see the Quick Setup Guide or related topics in this guide Related Information Before Using Google Cloud Print Related Models DocuPrint P375 dw DocuPrint P375 d ...

Page 205: ...ection click Manage 5 Follow the on screen instructions to register your machine 6 When a confirmation message appears on your machine press the OK button If the confirmation message does not appear on your machine s LCD repeat these steps 7 When your Fuji Xerox machine is successfully registered it will appear in the My devices field Related Information Before Using Google Cloud Print Related Mod...

Page 206: ...on your machine s LCD repeat these steps 11 Click Google 12 The sign in screen for Google Cloud Print appears Sign in with your Google Account and follow the on screen instructions to register your machine 13 When you have finished registering your machine return to the Web Based Management screen and make sure that Registration Status is set to Registered If your machine supports the Secure Funct...

Page 207: ...ke sure your Fuji Xerox machine is turned on 2 Open the web page that you want to print 3 Click the Google Chrome menu icon 4 Click Print 5 Select your machine from the printer list 6 Change print options if needed 7 Click Print Related Information Google Cloud Print Related Models DocuPrint P375 dw DocuPrint P375 d ...

Page 208: ...ne is turned on 2 Access Google Drive from your Android or iOS device s web browser 3 Open the document that you want to print 4 Tap the menu icon 5 Tap Print 6 Select your machine from the printer list 7 Change print options if needed 8 Tap or Print Related Information Google Cloud Print Related Models DocuPrint P375 dw DocuPrint P375 d ...

Page 209: ...d or iOS device s web browser 3 Open the email that you want to print 4 Tap the menu icon If Print appears beside the attachment name you can also print the attachment Tap Print and then follow the instructions on your mobile device 5 Tap Print 6 Select your machine from the printer list 7 Change print options if needed 8 Tap or Print Related Information Google Cloud Print Related Models DocuPrint...

Page 210: ... your Windows mobile device You can connect to the same network that your Fuji Xerox machine is connected to and print without installing the printer driver on the device Many Windows apps support this function 1 Windows mobile device Windows 10 Mobile or later 2 Wi Fi connection 3 Your Fuji Xerox machine Related Information Mobile 1 2 3 ...

Page 211: ...re and install it on your Android device Before using this service you must turn it on Related Information Mobile Mopria Print Service is a print feature on Android mobile devices Android version 4 4 or later developed by the Mopria Alliance With this service you can connect to the same network as your machine and print without additional setup Many native Android apps support printing 1 2 3 ...

Page 212: ...Mobile Print Utility Print Utility The Print Utility program allows you to print from your iOS or Android mobile device For details visit the following web sites http www fujixerox com Related Information Mobile ...

Page 213: ...rrectly and the machine s power is on See the Quick Setup Guide All of the protective materials have been removed See the Quick Setup Guide Paper is loaded correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer Error and maintenance messages If you did not solve the problem w...

Page 214: ...rror The toner cartridge is not installed correctly Remove the toner cartridge and drum cartridge assembly Take out the toner cartridge and put it back in the drum cartridge again Reinstall the toner cartridge and drum cartridge assembly in the machine If the problem continues contact Fuji Xerox customer service or your local Fuji Xerox dealer Cooling Down The temperature of the inside of the mach...

Page 215: ... jammed paper from in and around the MP tray Press Go Jam Rear The paper is jammed in the back of the machine Open the fusing unit cover and remove all jammed paper Close the fusing unit cover Jam Tray 1 Jam Tray 2 Jam Tray 3 The paper is jammed in the indicated paper tray Pull out the paper tray indicated on the LCD and remove all jammed paper Limit Exceeded The print limit set in Secure Function...

Page 216: ... drum cartridge and reinstall the toner cartridge back in the drum cartridge Reinstall the toner cartridge and drum cartridge assembly back in the machine If the problem continues replace the toner cartridge with a new one No Tray T1 No Tray T2 No Tray T3 The paper tray is not installed or not installed correctly Reinstall the paper tray indicated on the LCD Out of Memory The machine s memory is f...

Page 217: ... size of paper in the tray and set the tray for that paper size Choose a paper size supported by 2 sided printing For models without the lever on the 2 sided tray Paper size available for automatic 2 sided printing is A4 For models with the lever on the 2 sided tray Paper sizes available for automatic 2 sided printing are A4 Letter Legal Mexico Legal India Legal and Folio The paper in the tray is ...

Page 218: ...ox representative Do not pull out a tray otherwise it may cause injuries CAUTION Do not attempt to remove a paper deeply jammed inside the product particularly a paper wrapped around the fusing unit or the heat roller Otherwise it may cause injuries or burns Switch off the product immediately and contact your local Fuji Xerox representative Related Information Troubleshooting Paper is Jammed in th...

Page 219: ...in the machine s MP tray follow these steps 1 Remove the paper from the MP tray 2 Remove any jammed paper from in and around the MP tray 3 Fan the paper stack and then put it back in the MP tray 4 Reload paper in the MP tray and make sure the paper stays under the maximum paper height guides 1 on both sides of the tray 5 Press Go to resume printing Related Information Paper Jams 1 ...

Page 220: ... is a jam in the paper tray follow these steps 1 Pull the paper tray completely out of the machine 2 Slowly pull out the jammed paper Pulling the jammed paper downward using both hands allows you to remove the paper more easily 3 Fan the stack of paper to prevent further jams and slide the paper guides to fit the paper size 4 Make sure the paper is below the maximum paper mark ...

Page 221: ...221 5 Put the paper tray firmly back in the machine Related Information Paper Jams ...

Page 222: ... internal fan to cool the extremely hot parts inside the machine 2 Open the back cover 3 Pull the green levers at the left and right sides toward you to release the fusing unit cover CAUTION HOT SURFACE Always follow all warning instructions marked on or supplied with this product To avoid the risk of burn injuries and electric shock never touch the area with the High Temperature or High Voltage m...

Page 223: ...223 6 Close the back cover until it locks in the closed position Related Information Paper Jams ...

Page 224: ...chine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine 2 Open the front cover 3 Remove the toner cartridge and drum cartridge assembly CAUTION HOT SURFACE Always follow all warning instructions marked on or supplied with this product To avoid the risk of burn injuries and electric shock never touch the area with the High Temperature or High Voltage m...

Page 225: ...225 5 Install the toner cartridge and drum cartridge assembly into the machine 6 Close the front cover Related Information Paper Jams ...

Page 226: ...follow these steps 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine 2 Pull the paper tray completely out of the machine 3 At the back of the machine pull the 2 sided tray completely out of the machine 4 Pull the jammed paper out of the machine or out of the 2 sided tray 5 Remove paper that may have jammed under the machine due to ...

Page 227: ...n injuries and electric shock never touch the area with the High Temperature or High Voltage marks on 7 Use both hands to gently pull the jammed paper out of the back of the machine 8 Close the back cover until it locks in the closed position 9 Put the 2 sided tray firmly back in the rear of the machine 10 Put the paper tray firmly back in the front of the machine Related Information Paper Jams ...

Page 228: ...printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected Windows 10 and Windows Server 2016 Click Windows System Control Panel In the Hardware and Sound group click View devices and printers Right click the FX DocuPrint XXXXX Click See what s printing If printer driver options appear select your printe...

Page 229: ...gh the printer driver setting is 2 sided and the machine supports automatic 2 sided printing For models without the lever on the 2 sided tray Check the paper size setting in the printer driver You must select A4 paper that is 60 to 105 g m2 For models with the lever on the 2 sided tray Check the paper size setting in the printer driver You must select A4 Letter Legal Folio Mexico Legal and India L...

Page 230: ...ay cause this print fault If the whole page is too light Toner Save may be turned on Turn off Toner Save mode in the machine s menu settings or the printer driver Clean the drum cartridge Clean the corona wire on the drum cartridge Replace the toner cartridge with a new toner cartridge Replace the drum cartridge with a new drum cartridge Grey background Check the machine s environment Conditions s...

Page 231: ...ith a new drum cartridge White lines across the page Select the appropriate media type in the printer driver Select the appropriate media type in the menu setting The problem may disappear by itself Print multiple blank pages to clear this problem especially if the machine has not been used for a long time Clean the drum cartridge The drum cartridge may be damaged Replace the drum cartridge with a...

Page 232: ...toner cartridge The drum cartridge may be damaged Replace the drum cartridge with a new drum cartridge Black lines down the page Printed pages have toner stains down the page Clean the corona wire inside the drum cartridge by sliding the green tab Make sure that the green tab on the drum cartridge is in the Home position The toner cartridge may be damaged Replace the toner cartridge with a new ton...

Page 233: ... Paper Curl mode in the printer driver when you do not use our recommended print media Wrinkles or creases Make sure paper is loaded correctly Check the paper type and quality Turn over the stack of paper in the tray or rotate the paper 180 in the input tray Poor fixing Make sure the media type setting in the driver matches the type of paper you are using Choose Improve Toner Fixing mode in the pr...

Page 234: ...234 Related Information Troubleshooting Related Topics Test Print Clean the Drum Cartridge ...

Page 235: ...se the Network Connection Repair Tool Windows Where Can I Find My Fuji Xerox Machine s Network Settings I Cannot Complete the Wireless Network Setup Configuration My Fuji Xerox Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly ...

Page 236: ...t your administrator The Fuji Xerox machine cannot access the destination folder for the Store Print Log to Network feature Make sure the stored directory name is correct Make sure the stored directory is write enabled Make sure the file is not locked Log Access Error In Web Based Management you have selected the Cancel Print option in the Error Detection Setting of Store Print Log to Network Wait...

Page 237: ...itor screen and then click Other Settings Enable Connection Repair Tool This is not recommended when your network administrator has set the IP address to Static since it will automatically change the IP address If the correct IP address and the Subnet Mask are still not assigned even after using the Network Connection Repair Tool ask your network administrator for this information Related Informat...

Page 238: ...oting Network Problems Where Can I Find My Fuji Xerox Machine s Network Settings Where Can I Find My Fuji Xerox Machine s Network Settings Print the Network Configuration Report Change Machine Settings from Your Computer ...

Page 239: ...oadcasting the SSID Enter the correct SSID name or Network Key manually Check the SSID name or the Network Key in the instructions supplied with your wireless LAN access point router and reconfigure the wireless network setup Wireless Your security settings SSID password are not correct Confirm the SSID and password When you are configuring the network manually the SSID and password are displayed ...

Page 240: ... the SSID Is Not Broadcast Use Wi Fi Direct If you have checked and tried all of the above but still cannot complete the Wi Fi Direct configuration do the following Turn your Fuji Xerox machine off and back on Then try to configure the Wi Fi Direct settings again If you are using your Fuji Xerox machine as a client confirm how many devices are allowed in the current Wi Fi Direct network and then c...

Page 241: ...ork Connection Repair Tool Wired Wireless The failed print job is still in your computer s print queue If the failed print job is still in your computer s print queue delete it Otherwise double click the printer icon in the following folder and cancel all documents Windows 7 Click Start Devices and Printers Printers and Faxes Windows 8 Move your mouse to the lower right corner of your desktop When...

Page 242: ...ted Information Network Problems Related Topics Print the WLAN Report Wireless LAN Report Error Codes Use the Network Connection Repair Tool Windows I Want to Check that My Network Devices are Working Correctly ...

Page 243: ...ge are installed correctly The front and back covers are fully closed Paper is inserted correctly in the paper tray For wired networks A network cable is securely connected to the Fuji Xerox machine and to the router or hub Wired Wireless Check the Link Status in the Network Configuration Report Print the Network Configuration Report and check that Ethernet Link Status or Wireless Link Status is L...

Page 244: ... Hardware and Sound Printers For Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hardware and Sound 1 group click View devices and printers For Windows 10 and Windows Server 2016 Click Windows System Control Panel In the Hardware and Sound group click View devices and printers For Windows Serv...

Page 245: ... of your settings Print NetSetting Print a list of your Network settings Print WLANReport DocuPrint P385 dw DocuPrint P375 dw Print the wireless LAN connection results Print File List Print a list of data saved in the memory Test Print Print a test page Drum Dot Print Print the Drum Dot Check Sheet Print Font Print a list of the machine s internal fonts Serial No Check your machine s serial number...

Page 246: ...246 Home Troubleshooting Reset Functions Reset Functions Network Reset Factory Reset ...

Page 247: ...uch as password and IP address back to its default factory settings 1 Press or to select the Reset Menu option and then press OK 2 Press or to select the Network option and then press OK 3 Press to select Yes The machine will restart automatically Related Information Reset Functions Unplug all the interface cables before you perform a Network Reset ...

Page 248: ...o restore all settings back to the factory settings 1 Press or to select the Reset Menu option and then press OK 2 Press or to select the Factory Reset option and then press OK 3 Press to select Reset Related Information Reset Functions Unplug all the interface cables before you perform a Factory Reset ...

Page 249: ...249 Home Routine Maintenance Routine Maintenance Replace Supplies Clean the Machine Check the Remaining Life of Parts Replace Periodic Maintenance Parts ...

Page 250: ...ur hands or clothes immediately wipe or wash it off with cold water WARNING Never use a vacuum cleaner for spilled toner and residual toner in this product toner cartridge or toner bottle It may catch fire by electric sparks inside a vacuum cleaner and cause explosion Use a broom or a wet cloth to wipe off the spills If you spill a large volume of toner contact your local Fuji Xerox representative...

Page 251: ...inal drum cartridge and toner cartridge Printing with a third party drum cartridge or toner cartridge may reduce not only the print quality but also the quality and life of the machine itself Warranty coverage may not apply to problems caused by the use of a third party drum cartridge or toner cartridge To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations Toner ...

Page 252: ... Open the front cover 3 Remove the toner cartridge and drum cartridge assembly from the machine 4 Push down the green lock lever and take the toner cartridge out of the drum cartridge 5 Unpack the new toner cartridge 6 Remove the protective cover 7 Put the new toner cartridge firmly into the drum cartridge until you hear it lock into place ...

Page 253: ...erox machine is a Inbox toner cartridge It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning To ensure high quality printing we recommend using only Fuji Xerox Original toner cartridges When you want to buy toner cartridges contact Fuji Xerox Dealer DO NOT unpack the new toner cartridge until you are ready to install it If a toner cartridge is left unpac...

Page 254: ...sed by the use of third party toner and or cartridges To protect your investment and obtain premium performance from the Fuji Xerox machine we strongly recommend the use of Fuji Xerox Original Supplies Related Information Replace Supplies ...

Page 255: ...he toner cartridge and drum cartridge assembly from the machine 4 Push down the green lock lever and take the toner cartridge out of the drum cartridge 5 Unpack the new drum cartridge 6 Put the toner cartridge firmly into the new drum cartridge until you hear it lock into place Make sure you put the toner cartridge in correctly or it may separate from the drum cartridge ...

Page 256: ...rum cartridge The product will continue to function however print quality may not be optimal If an unpacked drum cartridge is placed in direct sunlight or room light for long periods of time the unit may be damaged There are many factors that determine the actual drum cartridge life such as the temperature humidity type of paper type of toner used and so on Under ideal conditions the average drum ...

Page 257: ...257 Related Information Replace Supplies Related Topics Error and Maintenance Messages ...

Page 258: ...hen cleaning this product use the designated cleaning materials exclusive to it Other cleaning materials may result in poor performance of the product Never use aerosol cleaners to avoid catching fire and explosion CAUTION When cleaning this product always switch off and unplug it Access to a live machine interior may cause electric shock IMPORTANT DO NOT use isopropyl alcohol to remove dirt from ...

Page 259: ...259 Related Information Routine Maintenance Clean the Corona Wire Clean the Drum Cartridge Clean the Paper Pick up Rollers ...

Page 260: ... corona wire inside the drum cartridge by gently sliding the green tab from left to right and right to left several times Be sure to return the tab to the Home position The arrow on the tab must be aligned with the arrow on the drum cartridge If it is not printed pages may have a vertical stripe 4 Install the toner cartridge and drum cartridge assembly back into the machine 5 Close the front cover...

Page 261: ...eet 5 Press and hold to turn the machine off 6 Open the front cover ｌ 7 Remove the toner cartridge and drum cartridge assembly from the machine 8 Push down the green lock lever and take the toner cartridge out of the drum cartridge 9 Turn the drum cartridge as shown in the illustration Make sure that the drum cartridge gear is on the left side If your printout has dots or other repeating marks at ...

Page 262: ...region 2 11 Turn the edge of the drum cartridge toward you while looking at the drum surface to find the mark To avoid print quality problems DO NOT touch the surface of the drum cartridge only the edge You can turn the drum cartridge gear more easily by pulling down the black levers When you have finished turning the gear push the levers back to the original position ...

Page 263: ...e toner cartridge firmly into the drum cartridge until you hear it lock into place Make sure you put the toner cartridge in correctly or it may separate from the drum cartridge 14 Install the toner cartridge and drum cartridge assembly back into the machine 15 Close the front cover of the machine 16 Press to turn the machine on Related Information Clean the Machine Related Topics Improve the Print...

Page 264: ...er tray completely out of the machine 3 If paper is loaded or something is stuck inside in the paper tray remove it 4 Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad on the paper tray to remove dust 5 Wipe the two pick up rollers inside the machine to remove dust 6 Reload the paper and put the paper tray firmly back in the machine 7 Press to turn the ma...

Page 265: ...265 Related Information Clean the Machine Related Topics Printing Problems ...

Page 266: ...rts 1 Press or to display the Machine Info option and then press OK 2 Press or to select the Parts Life option and then press OK 3 Press or to select the machine part you want to check and then press OK The LCD displays the approximate remaining part life Related Information Routine Maintenance ...

Page 267: ...epends on the complexity of printed pages percentage of coverage and the type of media used 2 If you use the Tray Module s Optional with your machine this message will appear on the LCD When the machine has multiple Tray Modules Optional the machine displays messages using numbers corresponding to each Tray Module Optional Related Information Routine Maintenance 1 Letter or A4 size 1 sided pages L...

Page 268: ...tomise settings and features create shortcuts and work with options displayed on the machine s LCD to make your Fuji Xerox machine a more efficient work tool Change Machine Settings from the Control Panel Change Machine Settings from Your Computer ...

Page 269: ...269 Home Machine Settings Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel General Settings Settings and Features Tables ...

Page 270: ...hange Machine Settings from the Control Panel General Settings General Settings Set Sleep Mode Countdown About Deep Sleep Mode Set Auto Power Off Mode Reduce Toner Consumption Reduce Printing Noise Change the Language on the LCD ...

Page 271: ...or to select the General Setup option and then press OK 2 Press or to select the Ecology option and then press OK 3 Press or to select the Sleep Time option and then press OK 4 Press or to enter the length of time in minutes that the machine should remain idle before entering Sleep Mode Press Go Related Information General Settings When the machine is in Sleep Mode it acts as if it is turned off T...

Page 272: ...th of time the machine will automatically enter Deep Sleep Mode The length of time is based on your specific model and settings Deep Sleep Mode uses less power than Sleep Mode Related Information General Settings Applicable Models Machine s LCD in Deep Sleep Mode Conditions That Will Wake the Machine All models The LCD displays Deep Sleep The machine receives a job Someone presses a button on the ...

Page 273: ... when the machine is connected to a network or has secure print data in the memory Select how long the machine must be in Deep Sleep Mode before it goes into Auto Power Off Mode 1 Press or to display the General Setup option and then press OK 2 Press or to display the Ecology option and then press OK 3 Press or to select the Auto Power Off option and then press OK 4 Press or to select the option y...

Page 274: ...ve is set to on the print on your documents appears lighter 1 Press or to display the General Setup option and then press OK 2 Press or to display the Ecology option and then press OK 3 Press or to display the Toner Save option and then press OK 4 Press or to display On and then press Go Related Information General Settings We DO NOT recommend using the Toner Save feature for printing photo or gre...

Page 275: ...g noise When Quiet Mode is turned on the print speed becomes slower The factory setting is off 1 Press or to display the General Setup option and then press OK 2 Press or to display the Ecology option and then press OK 3 Press or to select the Quiet Mode option and then press OK 4 Press or to display the On or Off option and then press Go Related Information General Settings ...

Page 276: ... the Language on the LCD Change the LCD language if needed This feature is not available in some countries 1 Press or to display the General Setup option and then press OK 2 Press or to display the Local Language option and then press OK 3 Press or to display your language and then press Go Related Information General Settings ...

Page 277: ...the Control Panel Settings and Features Tables Settings and Features Tables The Settings tables will help you understand the menu selections and options that are found in the machine s programs Access Menus and Change Your Machine s Settings Settings Tables ...

Page 278: ...gs Use the control panel to access the machine s menus and change various settings 1 Scroll through each menu level by pressing or 2 When the option you want appears on the LCD press OK The LCD displays the next menu level 3 Press or to scroll to your selection 4 Press OK or Go 5 When you have finished setting an option the LCD displays Accepted Related Information Settings and Features Tables ...

Page 279: ...n Print a list of the machine s internal fonts PS3 emulation Serial No Display the machine s serial number Version Main Version Display the main firmware version Sub1 Version Display the sub firmware version Page Count Display the total printed pages Billing Info DocuPrint P385 dw Meter Readings Display the number of print pages for meter Serial Number Display the serial number of the machine Mete...

Page 280: ...aper type that matches the paper in the standard paper tray Tray2 1 Select the paper type that matches the paper in the Tray Module Optional Tray 2 Tray3 1 Select the paper type that matches the paper in the Tray Module Optional Tray 3 Tray4 1 Select the paper type that matches the paper in the Tray Module Optional Tray 4 Paper Size MP Tray Select the size of paper you loaded in the MP tray Tray1 ...

Page 281: ...ing data Auto IF Time Set the time out period for the auto interface selection Input Buffer Increase or decrease the input buffer capacity Fixed Port Enable or disable the Fixed Port function Delete Storage Macro ID Delete the registered Macro data Font ID Delete the registered Font data Format Restore the Macro and Font data of your machine to the default settings Level 1 Level 2 Description Emul...

Page 282: ...n Set the left margin at column 0 to 70 columns at 1 cpi Right Margin Set the right margin at column 10 to 80 columns at 1 cpi Top Margin Set the top margin distance from the top edge of the paper Bottom Margin Set the bottom margin distance from the bottom edge of the paper Lines Set the number of lines on each page Tray Command Select this setting if a tray mismatch appears when you use the HP d...

Page 283: ...Ethernet link mode Wired Status Display the Ethernet link status MAC Address Display the MAC address of the machine IPsec IPsec is an optional security feature of the IP protocol that provides authentication and encryption services We recommend contacting your network administrator before changing this setting Network Reset Restore all network settings of your machine to the factory settings Level...

Page 284: ...figure your wireless network settings using the Fuji Xerox installation disc WPS Configure your wireless network settings using the one button push method WPS w PIN Code Configure the wireless network settings using WPS with a PIN code WLAN Status Status Display the wireless Ethernet link status Signal Display the signal condition Channel Display the channel in use when Status is Active Speed Disp...

Page 285: ...ID Display the Group Owner s SSID IP Address Display your machine s IP Address Status Info Status Display the Wi Fi Direct network status Signal Display the current Wi Fi Direct network signal strength When your machine acts as Group Owner the LCD always displays Strong Channel Display the channel in use when the Status is G O Active or Client Active Speed Display the connection speed when the Sta...

Page 286: ...ge Machine Settings from Your Computer Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management Where Can I Find My Fuji Xerox Machine s Network Settings Network Management Software and Utilities ...

Page 287: ...ased Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set a Login Password for Web Based Management Network Management Software and Utilities ...

Page 288: ... compatible with HTTP 1 0 and HTTP 1 1 You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and your computer The actual screen may differ from the screen shown above The following explanations are examples The available functions vary according to the model General Use this tab to confirm the current status of your Fuji Xerox machine and to...

Page 289: ...289 Related Information Change Machine Settings Using Web Based Management ...

Page 290: ...fxnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password You can now change the print server settings If you change the protocol settings you must restart ...

Page 291: ...node name For example http fxnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Type a password and then click The default password is x admin To ensure security it is important you change the password 4 Click Administrator 5 Type the password you want to use in the Enter ...

Page 292: ...292 Home Appendix Appendix Specifications How to Enter Text on Your Fuji Xerox Machine Supplies Accessories Contacting Fuji Xerox ...

Page 293: ...56 MB DocuPrint P385 dw 1 GB LCD liquid crystal display 16 characters x 1 line Power Source For Taiwan 110 to 120 V AC 50 60Hz Except Taiwan 220 to 240 V AC 50 60Hz Power Consumption Average Peak 1 For Taiwan Approximately 1 248 W Except Taiwan Approximately 1 344 W Printing 1 For Taiwan Approximately 620 W at 25 C Except Taiwan DocuPrint P375 dw DocuPrint P375 d Approximately 640 W at 25 C DocuPr...

Page 294: ...0 7 kg DocuPrint P385 dw 12 4 kg Noise Level Sound Pressure Printing DocuPrint P375 dw DocuPrint P375 d LpAm 52 0 dB A DocuPrint P385 dw LpAm 54 0 dB A Printing Quiet Mode DocuPrint P375 dw DocuPrint P375 d LpAm 49 0 dB A DocuPrint P385 dw LpAm 50 0 dB A Ready DocuPrint P375 dw DocuPrint P375 d LpAm 34 0 dB A DocuPrint P385 dw LpAm 35 0 dB A Sound Power Printing DocuPrint P375 dw DocuPrint P375 d ...

Page 295: ...aper Capacity DocuPrint P375 dw DocuPrint P375 d Up to 250 sheets of 80 g m2 Plain Paper DocuPrint P385 dw Up to 520 sheets of 80 g m2 Plain Paper Paper Input Multi purpose tray MP tray Paper Type Plain Paper Letterhead Coloured Paper Thin Paper Thick Paper Thicker Paper Recycled Paper Bond Label Envelope Env Thin Env Thick Paper Size Width 69 8 to 216 mm Length 127 to 355 6 mm Envelope COM 10 DL ...

Page 296: ...put paper tray Face Up Output Tray One sheet face up delivery to the face up output tray 2 sided Automatic 2 sided Printing Paper Type Plain Paper Letterhead Coloured Paper Thin Paper Recycled Paper Paper Size For models without the lever on the 2 sided tray A4 For models with the lever on the 2 sided tray Select the paper size you want to use by sliding the 2 sided lever A4 Letter Legal Mexico Le...

Page 297: ...ient SNMPv1 v2c v3 ICMP Web Services Print CIFS client SNTP client Supported protocols may vary depending on your models Protocols IPv6 NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Server TELNET Server HTTP HTTPS server TFTP client and server SMTP Client SNMPv1 v2c v3 ICMPv6 Web Services Print CIFS Client SNTP Client Supported protocols may vary depending ...

Page 298: ...ge on the Fuji Xerox website at http www fujixerox com Related Information Appendix Computer Platform Operating System Version PC Interface Processor Hard Disk Space to Install USB 1 10Base T 100Base TX 1000Base T Ethernet Wireless 2 802 11b g n Windows Operating System Windows 7 Printing 32 bit x86 SP3 or 64 bit x64 SP2 processor 80 MB Windows 8 Windows 8 1 Windows 10 Windows Server 2008 Printing...

Page 299: ...XYZ space _ Press OK when the character or symbol you want is displayed and then enter the next character Press Back to delete characters entered incorrectly Related Information Appendix Related Topics Configure Your Machine for a Wireless Network in Ad Hoc Mode Using an Existing SSID Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup Wizard Configure Your Machin...

Page 300: ...size etc Related Information Appendix Related Topics Replace Supplies Supply Supply Model Name Approximate Life Page Yield Applicable Models Toner Cartridge Standard Capacity CT203108 Approximately 4 000 pages 1 Letter or A4 page DocuPrint P375 dw DocuPrint P375 d High Capacity CT203109 Approximately 12 000 pages 1 Letter or A4 page DocuPrint P385 dw DocuPrint P375 dw DocuPrint P375 d Ultra High C...

Page 301: ...301 Home Appendix Accessories Accessories Related Information Appendix Model Name Item EL300934 Tray Module 250 sheets EL300935 Tray Module 520 sheets ...

Page 302: ... system software program and drivers to their default configuration and settings verification of functionality of Fuji Xerox supplied products replacement of customer replaceable units clearing paper misfeeds and cleaning the unit and other prescribed routine and preventative maintenance If the Customer s product contains features that enable Fuji Xerox or its authorized service representative to ...

Page 303: ...DocuPrint P385 dw DocuPrint P375 dw DocuPrint P375 d User Guide ME8535E2 5 Edition 1 September 2020 ...

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