Fuji Xerox DocuPrint M225 dw Basic User'S Manual Download Page 48

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Use this section to resolve problems you may encounter when using your Fuji Xerox machine.

Identify the Problem

Even if there seems to be a problem with your machine, you can correct most problems yourself.

First, check the following:

• The machine's power cord is connected correctly and the machine's power is on.

• All of the machine's orange protective parts have been removed.

• Paper is inserted correctly in the paper tray.

• The interface cables are securely connected to the machine and the computer.

• Check the LCD or the machine's status in

Status Monitor

on your computer.

Find the Error

Find the Solution

Using the Status Monitor

• Double-click the

icon in the task tray.

• (Windows

) If you check

Load Status

Monitor on Startup

, the Status Monitor will

launch automatically each time you start your
PC.

• A green icon indicates the normal stand-by

condition.

• A yellow icon indicates a warning.

• A red icon indicates an error has occurred.

• A grey icon indicates the machine is

offline.

• Click the

Troubleshooting

button to

access Fuji Xerox's troubleshooting
website.

Using the LCD

xxxxxxxxxx

Toner Low

1. Follow the messages on the LCD.

2. See the

Online User's Guide

Error and

Maintenance Messages

Troubleshooting

Summary of Contents for DocuPrint M225 dw

Page 1: ...DocuPrint M225 dw DocuPrint M225 z Basic User s Guide ...

Page 2: ...ent of customer replaceable units clearing paper misfeeds and cleaning the unit and other prescribed routine and preventative maintenance If the Customer s product contains features that enable Fuji Xerox or its authorized service representative to diagnose and repair problems with the product remotely Fuji Xerox may request that the Customer allow such remote access to the product Online Services...

Page 3: ... by step instructions Feature summary at the top of the page 1 2 3 4 1 Search Box 2 Navigation 3 Summary 4 Step by Step Where can I find this manual Windows Click Start All Programs Fuji Xerox Fuji Xerox Utilities FX DocuPrint XXXX Support User s Guides Windows 8 Tap or click Fuji Xerox Utilities FX DocuPrint XXXX Support User s Guides Select your model from the drop down list if not already selec...

Page 4: ...oduct functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons provide helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn you not to touch hot machine parts Prohibition icons indicate actions y...

Page 5: ... and Publication Notice This manual has been compiled and published to provide the latest product safety information at the time of publication The information contained in this manual may be subject to change iv ...

Page 6: ...nt Windows 13 Print on Both Sides of the Paper Windows 13 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 14 Printing on Envelopes Thick Paper or Labels 15 Printing on Plain Paper Thin Paper Recycled Paper or Bond Paper using the Manual Feed Slot 17 4 Copy 19 Copy a Document 19 Copy Settings 20 Copy Option 20 Copy Multiple Pages on Both Sides of the Paper 22 Copy a 2 sided Docum...

Page 7: ...Telephone Services and External Devices 36 Voice Mail 36 Voice Over Internet Protocol VoIP 36 Connection of an External Telephone Answering Device TAD 36 External and Extension Telephones 36 Send and Receive a Fax Using Your Machine 37 Send a Fax 37 Fax Using Your Computer PC FAX 39 Send Faxes from Your Computer 39 Receive Faxes on Your Computer Windows only 39 A Troubleshooting 41 Identify the Pr...

Page 8: ...nually Hook Press Hook before dialing to ensure a fax machine answers and then press Start If the machine is in Fax Tel F T Mode and you pick up the handset of an external telephone during the F T ring pseudo double rings press Hook to talk 3 WiFi for wireless models Press the WiFi button and launch the wireless installer on your computer Follow the on screen instructions to set up a wireless conn...

Page 9: ... d Number of copies e Quality f Contrast g Copy ratio 5 Mode buttons Fax Press to switch the machine to FAX Mode Scan Press to switch the machine to SCAN Mode Copy Press to switch the machine to COPY Mode 6 Copy buttons Options Press to access temporary settings for copying 2 in 1 ID Copy Press to copy both sides of an identification card onto a single page 2 sided Press to copy on both sides of a...

Page 10: ...options Press to change the resolution in Fax Mode Press to access speed dial numbers 8 Dial Pad Use to dial fax and telephone numbers Use as a keyboard to enter text or characters 9 Power On Off Turn on the machine by pressing Turn off the machine by pressing and holding The LCD displays Shutting Down and stays on for a few seconds before turning off If you have an external telephone or TAD conne...

Page 11: ...11 Start Press to start sending faxes Press to start copying Press to start scanning documents 4 ...

Page 12: ... Two functions are assigned to one button on some models 3 Scan Press to switch the machine to Scan Mode 4 WiFi for wireless models Press the WiFi button and launch the wireless installer on your computer Follow the on screen instructions to set up a wireless connection between your machine and your network When the WiFi light is on your Fuji Xerox machine is connected to a wireless access point W...

Page 13: ...c Quality d Contrast e Copy ratio 6 7 8 6 Menu buttons Menu Press to access the Menu for programming your machine settings Press to delete entered data Press to cancel the current setting OK Press to store your machine setting a or b Press to scroll up or down through menus and options 7 Stop Exit Press to stop an operation Press to exit from a menu 8 Start Press to start copying Press to start sc...

Page 14: ...ji Xerox Fuji Xerox Utilities Windows 8 and Windows Server 2012 Tap or Click Fuji Xerox Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or cli...

Page 15: ...etup option and then press OK 3 Press a or b to display the Volume option and then press OK 4 Press a or b to display the Ring option and then press OK 5 Press a or b to display the High Med Low or Off option and then press OK 6 Press Stop Exit Adjust the Beeper Volume Related Models DocuPrint M225 z When the beeper is on the machine will beep when you press a button make a mistake or after you se...

Page 16: ...splay the Volume option and then press OK 4 Press a or b to display the Speaker option and then press OK 5 Press a or b to display the High Med Low or Off option and then press OK 6 Press Stop Exit 1 General Information 9 ...

Page 17: ...nt paper size in the tray you must change the paper size setting in the machine or on your computer at the same time 1 Pull the paper tray completely out of the machine 2 Press and slide the paper guides to fit the paper Press the green release levers to slide the paper guides For Legal or Folio size paper press the release button 1 in the bottom of the paper tray and then pull out the back of the...

Page 18: ...mputer Set the Check Size Your Fuji Xerox machine s Check Size setting causes the machine to display a message when you remove the paper tray from the machine asking if you changed the paper size The default setting is On 1 Press Menu 2 Press a or b to display the General Setup option and then press OK 3 Press a or b to display the Paper option and then press OK 4 Press a or b to display the Check...

Page 19: ...onductive paper such as origami paper carbonic paper or conductively coated paper When paper jam occurs it may cause short circuit and eventually a fire accident DO NOT use inkjet paper it may cause a paper jam or damage your machine If you use bond paper paper with a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance IMPORTANT Some types of paper may not...

Page 20: ...th Sides of the Paper Windows Select A4 size paper when using the automatic 2 sided printing option 1 Select the print command in your application 2 Select FX DocuPrint XXXX where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the 2 sided Booklet drop down list and select the 2 sided option 4 Click the 2 sided S...

Page 21: ...int command in your application 2 Select FX DocuPrint XXXX where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Multiple Page drop down list and select the 2 in 1 4 in 1 9 in 1 16 in 1 or 25 in 1 option 4 Click OK 5 Complete your print operation 14 ...

Page 22: ...he paper or envelope into the manual feed slot with the printing surface face up DO NOT load more than one sheet of paper or one envelope in the manual feed slot at any one time Doing this may cause a jam 1 Open the back cover face up output tray 2 For printing envelopes Pull down the two green levers one on the left side and one on the right side to the envelope position as shown in the illustrat...

Page 23: ...the printing properties or preferences button The printer driver window appears 8 Click the Paper Size drop down list and select your paper size 9 Click the Media Type drop down list and select the type of paper you are using 10 Click the First Page and Other Pages drop down lists and select Manual 11 Click the Portrait or Landscape option to set the orientation of your printout 12 Change other pr...

Page 24: ... prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 2 Open the manual feed slot cover 3 Slide the manual feed slot paper guides to the width of the paper 4 Push one sheet of paper firmly into the manual feed slot Continue pushing the paper until the top edge of the paper presses against the rollers for about two seconds or until the ...

Page 25: ...k the Paper Size drop down list and select your paper size 8 Click the Media Type drop down list and select the type of paper you are using 9 Click the First Page and Other Pages drop down list and select Manual 10 Click the Portrait or Landscape option to set the orientation of your printout 11 Change other printer settings if needed 12 Click OK 13 Click Print 18 ...

Page 26: ... copying multiple pages we recommend using the ADF Place the document face down on the scanner glass 3 Do one of the following For DocuPrint M225 z Press Copy Use the dial pad to enter the number of copies you want For DocuPrint M225 z Press a or b to enter the number of copies you want The LCD displays 100 Auto Stack Copies 01 4 Press Start 4 Copy 4 Copy 19 ...

Page 27: ... the brightness to make the text lighter Decrease the brightness to make the text darker Contrast Increase the contrast to make an image clearer Decrease the contrast to make an image more subdued Enlarge Reduce 100 97 LTR A4 94 A4 LTR 91 Full Page 85 LTR EXE 83 LGL A4 for models with ADF 78 LGL LTR for models with ADF 70 A4 A5 50 Custom 25 400 Auto for models with ADF 200 141 A5 A4 104 EXE LTR 20...

Page 28: ...Menu selections Options Page Layout Off 1 in 1 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L 2 sided available only for certain models Off 1sided 2sided L 1sided 2sided S 4 Copy 21 ...

Page 29: ...lip 1 2 1 2 1 Make sure you have loaded the correct size paper in the paper tray 2 Do one of the following Place the document face up in the ADF If you are copying multiple pages we recommend using the ADF Place the document face down on the scanner glass 3 For DocuPrint M225 z Press Copy 4 Do one of the following Press 2 sided Press Options Press a or b to display the 2 sided option and then pres...

Page 30: ... pages Copy a 2 sided Document Using the Scanner Glass You must choose a 2 sided copy layout from the following options before you can start 2 sided copying Portrait 2 sided 2 sided 1 2 1 2 Landscape 2 sided 2 sided 1 2 1 2 1 Make sure you have loaded the correct size paper in the paper tray 2 Place your document face down on the scanner glass 3 For DocuPrint M225 z Press Copy 4 Do one of the foll...

Page 31: ...D Card onto One Page Use the 2in1 ID Copy feature to copy both sides of an identification card onto one page keeping the original card size Copy an identification card only to the extent permitted under applicable laws For more information see the Safety Guide 1 For DocuPrint M225 z Press Copy 2 Place an identification card face down near the upper left corner of the scanner glass 1 1 4 0 mm or gr...

Page 32: ...cuPrint M225 dw Press a or b to enter the number of copies you want 5 Press Start The machine scans one side of the identification card 6 After the machine has scanned the first side turn over the identification card 7 Press Start to scan the other side 4 Copy 25 ...

Page 33: ...ji Xerox Fuji Xerox Utilities and then click the drop down list and select your model name if not already selected Click Scan in the left navigation bar and then click ControlCenter4 The ControlCenter4 application opens 3 When you open the ControlCenter4 application at the first time select Advanced Modeas the mode setting 4 Click the Scan tab 5 Click the File button The scan settings dialog box a...

Page 34: ...the document and then press OK 6 Do one of the following To change the scan settings for this document press a or b to select Yes and then press OK Go to the next step To use the default scan settings press a or b to select No and then press OK Press Start The machine starts scanning If you are using the machine s scanner glass follow the LCD instructions to complete the scanning job In order to c...

Page 35: ... Enter your fax number up to 20 digits using the dial pad and then press OK 5 Enter your telephone number up to 20 digits using the dial pad and then press OK If your telephone number and fax number are the same enter the same number again 6 Use the dial pad to enter your name up to 20 characters and then press OK To enter text on your machine see Related Information How to Enter Text on Your Fuji...

Page 36: ... display the High Normal or Basic for VoIP option and then press OK Option Description High Select High to set the modem speed at 33600 bps Option Description Normal Select Normal to set the modem speed at 14400 bps Basic for VoIP Select Basic for VoIP to reduce the modem speed to 9600 bps and turn off Error Correction Mode ECM Unless interference is a recurring problem on your telephone line you ...

Page 37: ... the Distinctive Ring Receive feature in New Zealand To receive a fax in Manual Mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Start and then 2 to receive a fax Use the Fax Detect feature to receive faxes when you have lifted a handset on the same line as the machine External TAD Mode External TAD in the Machine s Menu External TAD...

Page 38: ... No Fax Only Mode Yes Are you using the voice message function of an external telephone answering device Yes External TAD Mode No Do you want the machine to answer fax and telephone calls automatically Yes Fax Tel Mode No Manual Mode 1 Press Menu 2 Press a or b to display the Fax option and then press OK 3 Press a or b to display the Setup Receive option and then press OK 4 Press a or b to display...

Page 39: ... Fax and Telephone Problems on page 46 Related Information 32 ...

Page 40: ...have a voice call and then press OK 6 Press Stop Exit Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time Set the Number of Rings Before the Machine Answers Ring Delay Related Models DocuPrint M225 z When somebody calls your machine you will hear the normal telephone ring sound The number of rings is set in the Ring Delay option The Ring ...

Page 41: ...e of the following Enter the name using the dial pad up to 15 characters and then press OK To store the number without a name press OK Store Speed Dial Numbers Related Models DocuPrint M225 z Use the Speed Dial numbers to store up to 200 numbers with a name 1 Press twice and enter a three digit Speed Dial code 001 200 If a number is not stored there the LCD displays Register Now 2 Press 1 to selec...

Page 42: ...1 Press Menu 2 Press a or b to display the Fax option and then press OK 3 Press a or b to display the Address Book option and then press OK 4 Press a or b to display the Speed Dial option and then press OK 5 Enter the Speed Dial code you want to change or delete and then press OK 6 Do one of the following To change the stored fax or telephone number and name a Press 1 b Edit the number and name To...

Page 43: ...onnect your machine to a VoIP system contact your VoIP provider Connection of an External Telephone Answering Device TAD Related Models DocuPrint M225 z You may choose to connect an external answering device to your Fuji Xerox machine To receive faxes successfully you must connect it correctly Connect your external TAD to the jack labeled EXT on the Fuji Xerox machine When recording an outgoing me...

Page 44: ...axing multiple pages we recommend using the ADF Place the document face down on the scanner glass 3 Enter the fax number Using the dial pad Enter the fax number using the dial pad Using the One Touch Buttons Choose a contact stored on a One Touch button Using the Speed Dial Codes Enter the fax number by pressing twice and then enter the three digit Speed Dial code 6 Fax 37 ...

Page 45: ... the table Option Description Yes To scan the next page press 1 to select the Yes option and then place the next page on the scanner glass Press OK to scan the page No Send When you have scanned the last page press 2 to select the No Send option or press Start again The machine sends the document To stop faxing press Stop Exit 38 ...

Page 46: ...pplication s vendor if you need more support Receive Faxes on Your Computer Windows only Related Models DocuPrint M225 z Use Fuji Xerox s PC FAX software to receive faxes on your computer screen them and print only those faxes you want Even if you turn off your computer at night or on the weekend for example your machine will receive and store your faxes in its memory The number of received faxes ...

Page 47: ...ax option and then press OK 4 Press a or b to display the Setup Receive option and then press OK 5 Press a or b to display the Receive Mode option and then press OK 6 Press a or b to display the PC Fax Receive option and then press OK 7 Press a or b to select the On option and then press OK The LCD displays a reminder to start the PC FAX Receive program on your computer 8 Press OK 9 Press a or b t...

Page 48: ...CD or the machine s status in Status Monitor on your computer Find the Error Find the Solution Using the Status Monitor Double click the icon in the task tray Windows If you check Load Status Monitor on Startup the Status Monitor will launch automatically each time you start your PC A green icon indicates the normal stand by condition A yellow icon indicates a warning A red icon indicates an error...

Page 49: ...inserted or fed correctly or the document scanned from the ADF was too long Remove the jammed paper from the ADF unit Drum End Soon The drum unit is near the end of its life Order a new drum unit before you get the Replace Drum message Drum The corona wire on the drum unit must be cleaned Clean the corona wire on the drum unit The drum unit or the toner cartridge and drum unit assembly is not inst...

Page 50: ...s not loaded correctly in the paper tray Do one of the following Refill paper in the paper tray Make sure the paper guides are set to the correct size Remove the paper and load it again Make sure the paper guides are set to the correct size Make sure not to overfill the paper tray No Toner The toner cartridge is not installed or is not installed correctly Remove the drum unit and toner cartridge a...

Page 51: ...ing the received fax data in the machine s memory transfer the data to another Fax machine or to your computer before turning off the machine Press and hold to turn off the machine and then turn it on again If the problem continues contact Fuji Xerox customer service Self Diagnostic The temperature of the fusing unit does not rise to a specified temperature within the specified time DocuPrint M225...

Page 52: ... correct size of paper in the tray and set the tray for that paper size Paper size available for automatic 2 sided printing is A4 Size mismatch The paper in the tray is not the correct size Load the correct size of paper in the tray and set the size of paper to the tray Toner Ended The toner cartridge is at the end of its life Replace the toner cartridge with a new one Toner Low If the LCD display...

Page 53: ...ee Related Information Receive Modes Choose the Correct Receive Mode 3 Try changing the compatibility settings You may be able to send and receive faxes by lowering the connection speed For more information see Related Information Set Telephone Line Compatibility for Interference and VoIP Systems If the problem still is not resolved turn the machine off and then turn it on IMPORTANT DocuPrint M225...

Page 54: ...hine make sure your answering machine is set up correctly 1 Record the outgoing message on your answering machine Record five seconds of silence at the beginning of your outgoing message Limit your speaking to 20 seconds End your outgoing message with your Fax Receive Code for people sending manual faxes For example After the beep leave a message or press 51 and Start to send a fax 2 Set your answ...

Page 55: ...estions Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip For more information see the Online User s Guide Clean the Scanner 48 ...

Page 56: ...meras b Do one of the following Windows Vista Windows 7 and Windows 8 Click the Properties button c Click the Network Setting tab to confirm the machine s IP address Try printing with your machine If the problem still remains uninstall and reinstall the printer driver 5 If the problem still remains after trying all the above try the following For a USB interface connection Change the USB cable for...

Page 57: ...If you cannot print on both sides of paper check the following 6 Change the paper size setting in the printer driver to A4 50 ...

Page 58: ...Jam Rear 3 Jam 2 sided 4 Jam Tray 5 Jam Inside Clear the Document Jam The Document is Jammed in the Top of the ADF 1 Open the ADF cover 2 Pull the jammed document out to the left 3 Close the ADF cover The Document is Jammed under the Document Cover 4 Pull the jammed document out to the right If the document rips or tears remove all small paper scraps to prevent future jams A Troubleshooting 51 ...

Page 59: ...Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams Paper is Jammed in the Paper Tray If the LCD displays Jam Tray do the following 1 Pull the paper tray completely out of the machine 2 Slowly pull out the jammed paper The easiest...

Page 60: ...is below the maximum paper mark b b b 5 Put the paper tray firmly back in the machine Paper is Jammed in the Output Paper Tray When the paper is jammed in the output paper tray do the following 1 Use both hands to open the scanner 2 Remove the paper 3 Push the scanner down with both hands to close it A Troubleshooting 53 ...

Page 61: ... for 10 minutes This allows the internal fan to cool the extremely hot parts inside the machine 2 Open the back cover 3 Pull the blue tabs at the left and right sides toward you to release the fusing unit cover WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 4 Use both hands to gently pull the jammed paper out of the fus...

Page 62: ...AUTION Do not attempt to remove a paper jammed deeply inside the product particularly a paper wrapped around a heat roller Otherwise it may cause injuries or burns and even worse may generate smoke if you keep operating the product with a paper jammed Switch off the product promptly and contact your local Fuji Xerox representative for more information 1 Leave the machine turned on for 10 minutes T...

Page 63: ...the toner cartridge and drum unit assembly into the machine 6 Close the front cover Paper is Jammed in the 2 sided Tray If the machine s control panel or the Status Monitor indicates that there is a jam in the 2 sided paper tray do the following 1 Leave the machine turned on for 10 minutes This allows the internal fan to cool the extremely hot parts inside the machine 2 Pull the paper tray complet...

Page 64: ...ricity 6 If paper is not caught inside the 2 sided tray open the back cover WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 7 Use both hands to gently pull the jammed paper out of the back of the machine 8 Close the back cover until it locks in the closed position 9 Put the 2 sided tray firmly back in the rear of the mac...

Page 65: ...10 Put the paper tray firmly back in the front of the machine 58 ...

Page 66: ...ertain options such as the Station ID you must enter characters The available number and letters are printed on each dial pad button The buttons 0 and are used for special characters Press the appropriate dial pad button the number of times shown in this reference table to access the character you want Press button One time Two times Three times Four times Five times Six times Seven times Eight ti...

Page 67: ...ant to change it press d or c to move the cursor to the incorrect character and then press Clear Repeating letters To enter a letter on the same button as the previous letter press c to move the cursor right before pressing the button again Special symbols and characters Press or 0 then press d or c to move the cursor to the symbol or character you want Press OK to select it The symbols and charac...

Page 68: ...the toner or drum an error message will appear on your machine s control panel or in the Status Monitor The toner cartridge and drum unit are two separate parts Toner Cartridge Drum Unit Standard Toner CT202329 High Yield Toner CT202330 CT351055 B Appendix 61 ...

Page 69: ...bility 29 fax receive 31 Fax from PC 39 Fuji Xerox Contacting Fuji Xerox i J Jams 51 document 51 paper 52 L LCD Liquid Crystal Display 1 M Maintenance messages 42 Manual receive 29 31 Manual feed slot 15 17 O One Touch Dial changing 34 storing 34 P Paper how to load 10 Print 13 R Receive Mode 29 31 S Scan 26 Speed Dial changing 35 storing 34 Supplies 61 T TAD Telephone Answering Device external 29...

Page 70: ...V Voice Mail 36 VoIP systems 29 36 Volume 8 C Index 63 ...

Page 71: ...DocuPrint M225 dw DocuPrint M225 z Basic User s Guide 604E 77260 MB3552E2 1 Edition 1 October 2014 Copyright 2014 by Fuji Xerox Co Ltd Fuji Xerox Co Ltd LEV137001 00 Printed in Vietnam ...

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