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Troubleshooting
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates
possible printer problems you must resolve. This section describes error codes included in the
messages, their meanings, and how to clear the messages.
IMPORTANT:
•
When an error message is displayed, the print data remaining on the printer and the information accumulated
in the memory of the printer are not secured.
Error Code
What You Can Do
005-121
Open the ADF cover. Remove the jammed paper and then close the ADF cover.
See also:
• "Clearing Paper Jams From the ADF (DocuPrint CM215 f/CM215 fw Only)" on
005-301
009-950
Replace the specified toner cartridge.
See also:
• "Replacing Toner Cartridges" on page 390
009-951
009-952
009-953
010-397
Turn off the printer, and then on. If this does not solve the problem, contact the Fuji
Xerox local representative office or an authorized dealer.
See also:
• "Online Services" on page 409
016-315
016-317
016-372
016-501
016-502
016-503
Press the button to clear the message. Check if the SMTP server setting is correct
by contacting your server administrator.
016-504
Press the button to clear the message. Check if the user name and password for the
POP3 server are set correctly by contacting your server administrator.
016-506
Press the button to clear the message. Check if the SMTP server address and e-
mail destination are set correctly.
016-507
Press the button to clear the message. Check if the user name and password used
for the SMTP server are set correctly by contacting your server administrator.
016-718
Press the button to clear the message. Retry when the printer does not process any
job.
016-719
Press the button to cancel the current job. Retry when the printer does not process
any job.
016-720
016-744
Press the button to clear the message. If this does not solve the problem, contact the
Fuji Xerox local representative office or an authorized dealer.
See also:
• "Online Services" on page 409
016-745
016-749
Press the button to cancel the current job. Retry when the printer does not process
any job.
016-764
Press the button to clear the message. Check if the Ethernet cable is properly
connected. If this does not solve the problem, contact SMTP server administrator.
Summary of Contents for DocuPrint CM215 b
Page 1: ...1 DocuPrint CM215 Series User Guide ...
Page 4: ...4 Preface ...
Page 32: ...32 Product Features ...
Page 42: ...42 Specifications ...
Page 66: ...66 Printer Management Software ...
Page 126: ...126 Printer Connection and Software Installation ...
Page 168: ...168 Printing Basics ...
Page 192: ...192 Copying ...
Page 272: ...272 Faxing DocuPrint CM215 f CM215 fw Only ...
Page 330: ...330 Troubleshooting 4 Lower the levers to their original position 5 Close the rear cover ...
Page 333: ...Troubleshooting 333 7 Lower the levers to their original position 8 Close the rear cover ...
Page 380: ...380 Troubleshooting ...
Page 406: ...406 Maintenance ...
Page 410: ...410 Contacting Fuji Xerox ...
Page 415: ...Index 415 Y Your Fax Number 268 286 ...
Page 416: ...416 Index ...
Page 417: ......