
13 Problem Solving
318
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Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
See the following for troubleshooting procedures to solve the problems.
Power is not switched On.
Cause Is the power switch on the machine off?
No
Yes
Action Turn the power switch on.
Refer to "Power On / Off" (P.39).
No
Cause Is the power cord plugged into the power outlet?
Action Turn the power switch off and then firmly plug in the power
cord. Then turn the power switch on.
Refer to "Power On / Off" (P.39).
No
Cause Is the power cord disconnected from the machine or the rear
of the rack?
Action Turn the power switch off and then firmly plug in the power
cord. Then turn the power switch on.
Refer to "Power On / Off" (P.39).
No
Cause Is power of the correct voltage being supplied?
Action Make sure that the power supply is 220 V (volts), 10 A
(amperes).
Make sure that power of capacity compatible with the specified
maximum power consumption of the machine (2.2kW) is being
supplied.
Touch screen is dark.
Cause Is the <Power Saver> button on?
No
Yes
Action The machine is in the Power Saver mode. Press the <Power
Saver> button on the control panel to cancel the Power Saver
mode.
Refer to "Power Saver mode" (P.41).
No
Cause Is the brightness dial set too low?
Action Use the brightness dial to adjust display brightness.
Refer to "Control panel" (P.45).
A message is displayed.
Cause Has a paper jam or document jam occurred?
No
Yes
Action
For information on paper jams, refer to "Paper Jams" (P.344).
For information on document jams, refer to "Document Jams"
(P.381).
No
Cause An error code displayed?
Action
Refer to "Error Codes" (P.334).
The machine is not working
properly.
Action
Refer to "Machine Trouble" (P.320).
No
Yes