12 Problem Solving
206
P
roblem
S
o
lvin
g
12
Scan Problems
This section provides possible solutions to various problems you may encounter when using
the Scan feature.
Unable to Scan
The table below lists possible solutions when you are unable to scan.
Unable to Load Scan Data to a Computer
The table below lists possible solutions when you are unable to load a scanned document to
a computer.
Symptom
Possible Cause
Remedy
The document is
not fed properly
through the
document feeder.
The document size is too
small.
The minimum size of document that can be
loaded on the document feeder is A5
.
The document is not a
supported type.
The document feeder does not support
warped documents, business cards,
transparencies, thin documents, or
documents with attached stick-on notes,
paper clips or tape.
Refer to "Paper Types" (P.82).
The document guides are
misaligned.
Align the document guides properly to match
the document size.
Refer to "Placing the Document" (P.116).
There are document shreds
stuck in the document feeder.
Open the document feeder cover, and
remove the document shreds.
Refer to "Document Jams" (P.234).
Symptom
Possible Cause
Remedy
Unable to find the
scanner.
The machine's power is not
ON.
Switch the machine's power ON.
Refer to "Power Source" (P.64).
The computer's USB cable is
disconnected.
Reconnect the computer's disconnected USB
cable.
Refer to "Interface Cables" (P.30).
The machine's USB cable is
disconnected.
Reconnect the machine's disconnected USB
cable.
Refer to "Interface Cables" (P.30).
Unable to load
data from the
scanner due to a
TWAIN
communication
error.
The scan driver is not
installed.
Install the scan driver.
Operation
stopped while
loading data.
Is the file size too large?
Lower the resolution setting, and then try
loading the data again.
Summary of Contents for DocuCentreS2320
Page 1: ...1 DocuCentre S2320 User Guide DocuCentre S2520 ...
Page 26: ...1 Before Using the Machine 26 Before Using the Machine 1 ...
Page 58: ...2 Environment Settings 58 Environment Settings 2 ...
Page 80: ...3 Product Overview 80 Product Overview 3 ...
Page 94: ...4 Loading Paper 94 Loading Paper 4 ...
Page 160: ...8 Tools 160 Tools 8 ...
Page 176: ...10 Job Status 176 Job Status 10 ...
Page 190: ...11 Maintenance 190 Maintenance 11 ...
Page 252: ...13 Appendix 252 Appendix 13 ...