14 Problem Solving
400
P
rob
le
m Solving
14
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
If the error is not resolved even after following the above procedure, contact our
Customer Support Center.
The machine does not work
properly.
Yes
Action Refer to "Machine Trouble" (P.401).
No
A message is displayed.
Cause Has a paper or document jam occurred?
No
Yes
Action For information on paper jams, refer to "Paper Jams"
(P.525).
For information on document jams, refer to "Document
Jams" (P.544).
No
Cause Is an error code displayed?
Action Refer to "Error Code" (P.444).
The image quality is poor.
Action Refer to "Image Quality Trouble" (P.406).
No
Yes
Trouble during copying
Action Refer to "Trouble during Copying" (P.412).
No
Yes
Trouble during printing
Action Refer to "Trouble during Printing" (P.416).
No
Yes
Trouble during faxing
Action Refer to "Trouble during Faxing" (P.419).
No
Yes
Trouble during scanning
Action Refer to "Trouble during Scanning" (P.423).
No
Yes
Network-related Problems
Action Refer to "Network-related Problems" (P.428).
No
Yes
Media Print - Text-related
Problems
Action Refer to "Media Print - Text Trouble" (P.442).
No
Yes
Media Print - Photos-related
Problems
Action Refer to "Media Print - Photos Trouble" (P.443).
Yes
