off the water if you leave it to stand
and the pH will then drop back
down to the normal level.
3. pH testing equipment can range
from a cheap test pen right up to
lab grade equipment. Before
coming to a conclusion on pH
issues, it is best to ensure the
equipment used to measure the pH
of the RO water is of high
standards and suitable for reading
pH levels in low EC water (i.e. The
guy at the pool shop is not going to
cut it). We have access to high
quality testing equipment and
frequently test our units and
conduct research. If you feel that
there is an issue with your pH,
please contact us.
Strange taste to the water (New
System)
1. High Alkaline Filter
2. Residue
3. Contamination
1. If you are using an alkaline filter
system, the unit requires adequate
flushing before first use. Usually all
taste is gone within a week of use.
This taste is normal and in most
cases is your body adjusting to the
high pH water (which some people
can describe as a slight metallic
taste).
2. The filters are dry packed, the
carbons, alkaline filters will have
‘fines’ on them as they are granular
medias, this will go away with
flushing. The membrane has a
food grade preserve inside it to
prevent contamination during
storage, this will also flush away
quickly.
3. Bacterial contamination is highly
unlikely, but not impossible. If there
is a strong ‘foul smell’ or organic
taste to the water, it is possible that
there is some form of
contamination. Contact us straight
away so we can rectify (or
diagnose) the problem if there is
one present.
The TDS Is Higher than the inlet
water (or the same).
1. New Filter
2. Alkaline Filter
3. Expired Filters
4. Mixed Up Drain Line and
Drinking Line
1. While filters are new, it is normal
for the TDS to be elevated while
the system is flushing. Continue
flushing the system & contact
support if the high TDS persists.
2. Alkaline filters will naturally
increase the TDS of the water,
especially when new. If you have
low TDS water already, it is
possible for the TDS level out of
the alkaline filter to be higher than
your inlet water. This is because
you are adding minerals back into
