IP PBXs USER MANUAL
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8
Advanced Features
8.1
Call Forward
Path:
Telephony -> Advanced Features -> Call Forward
Call forward allows calls to an extension to be forwarded to a specific internal extension number or an external phone number.
According to different application scenario, the forward type can be set as Forward All, Forward on Busy, Forward When Unavailable, No
Answer and Busy, or No Answer and Unavailable.
Notify Caller before Forwarding
option allows you to choose a voice prompts to be played to the caller to notify caller that the
call will be forwarded. The voice prompts is uploaded from
Telephony -> Audio Library -> Other Custom Prompts
page. If this
option is not enabled, the call will be forwarded without notifying the caller.
To configure call forward please click on the
button. And follow the explanations to complete the configurations as below.
In the
Extension Number
drop-down list select the extension to be configured with call forward.
In
Forward Type
drop-down list select the condition of when to forward the incoming calls.
In the
Destination
field specify the number to receive the forwarded phone calls. If it’s another internal extension number, just fill
in with that extension number. If it’s an external number, you’ll have to specify the dial prefix in front of the actual number. In this
case, the actual number is 65302385, the dial prefix is 9.
In the forward list, you may disable or enable items based on requirements.
Call forward could be configured by Admin user and the operator user, and even by extension user from extension user web portal or by
extension users from their phones by feature codes, please refer to
Call Forward feature codes
.
8.2
Follow Me
Path:
Telephony -> Advanced Features -> Follow Me
The Follow Me feature allows you to set a list of numbers for an extension number that the extension user may possibly be contacted on.
Therefore, if someone calls the extension and the user is not available then Follow Me will work through the list calling each of the