Frontier Fiber Digital Voice User Manual Download

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Appendix

Telephone Star Code Reference Chart

Additional features are available using your online Web Portal.

*Note:

If you enable Do Not Disturb using *78, you cannot disable or change

options using your online Web Portal or from your TV . If you enable this feature

online or from your TV, you cannot turn it off

using *79 .

Fiber

Digital Voice Feature

Telephone Access Code

Enable

Disable

Anonymous Call Reject

*77

*87

Call Forwarding

*72

*73

Call Return

*69

Call Trace

*57

Call Waiting Disable per Call

*70

*Do Not Disturb (see note below)

*78

*79

Outgoing Caller ID Block per Call

*67

*82

To use Speed dial, dial number and #

Summary of Contents for Fiber Digital Voice

Page 1: ...Fiber Digital Voice User Guide Your guide to manage Voicemail and settings from your Phone Mobile App Internet or TV...

Page 2: ...ne or Tablet 7 3 Making Calls from Your Fiber DigitalVoice Phone Line Making Calls fromYour Fiber Digital Voice Phone Line 8 4 Managing Your Fiber DigitalVoice Features 4 1 4 2 4 3 4 4 4 5 Call Forwar...

Page 3: ...g with Other Users on Your Account 37 Notification Options 38 Ring Count Change 39 Voicemail Screening 40 Wake Up Call and Reminder Messages 41 6 More Fiber Digital VoiceOptions 6 1 6 2 6 3 6 4 6 5 6...

Page 4: ...harged battery is inserted in the unit If the battery is exhausted or there is no battery present the voice service will not function for any purpose In the welcome kit provided by the technician duri...

Page 5: ...Call Backusing your Fiber Digital Voice line Block Delete add toContacts View Voicemails Play messages Call Back using your Fiber Digital Voice line Block Delete and more Call Forwarding Turn on offan...

Page 6: ...Voice 3 The Frontier Digital Voice Summary Page will display From here you can view your calls and Voicemails and manage the various settings associated with your Fiber Digital Voiceservice Frontier D...

Page 7: ...and changesettings Incoming Call Block Turn on off and changesettings See each individual feature section in this document for step by step instructions for accessing features from your TV 2 3 From Y...

Page 8: ...gency local municipal services To place a call using the Recent Calls Log 1 Accessyour Frontier Digital Voice Web Portal 2 Click the Recent Calls button to open the log of calls The icon next to each...

Page 9: ...placed Pick up your handset and wait for the person on the other end to pick up To place a call from your Web Portal icon 1 Accessyour Frontier Digital Voice Web Portal 2 Click the Place a Call icon 3...

Page 10: ...Under Extras select the linkfor FrontierInternational Calling Rates To Block International calls on your Fiber Digital Voice line s 1 Accessyour Frontier Voice Web Portal 2 Select the Settings link on...

Page 11: ...hear a confirmation tone when Call Forwarding has been enabled To cancel Call Forwarding from your phone 1 Pick up handset 2 Dial 73 3 You will hear a confirmation tone when Call Forwarding has been...

Page 12: ...or forward calls from selected numbers setting 6 Click Update to save your changes To turn off Call Forwarding or tochange settings 1 Using your FiberTV set top box remote select Fiber Digital Voice f...

Page 13: ...slog 1 Using your set top box remote from the Main Menu on your Fiber TV select Fiber Digital Voice and press OK to launch 2 Use the down arrow to select RecentCalls 3 Your most recent incoming and ou...

Page 14: ...row down to Delete and press OK 3 Youwill receive a confirmation message Arrow down toDelete again press OK and the call is deleted To delete all calls from yourRecent Calls log 1 From the Recent Call...

Page 15: ...he first caller on hold and answer the second call by clickingand releasing the flash or hang upbutton 2 Return to the first call and putthe second call on hold by clicking and releasing the flash or...

Page 16: ...itingactivated Your enhanced Caller ID will also display the Potential SPAM alert if it is a robocall or the call origination cannot be verified Notes Some names and numbers that are displayed cannot...

Page 17: ...wto Check Availability and press OK 7 A message will confirm that Caller ID is available It can take up to 24 hours to activate Note Caller ID on TV cannot be enabled for about 24 hours after your Fib...

Page 18: ...u make 1 Access your Frontier DigitalVoice Web Portal 2 Select Settings from the menu 3 Click the Call Settings tab 4 Click on Outgoing Caller ID Block 5 Click Turn On Outgoing Caller ID Block and the...

Page 19: ...1 Accessyour Frontier Digital Voice Web Portal 2 Select Settings from the menu 3 Click the Call Settings tab 4 Click on Do Not Disturb 5 Click on a button to a Forward ALLCalls to Voicemail b Play th...

Page 20: ...led 6 Youcan create a list of up to 10 exceptions whose calls youwould like toaccept 7 Click on Turn On Do Not Disturb and click OK To turn off Do Not Disturb 1 Accessyour Frontier Digital Voice Web P...

Page 21: ...he block list 1 Select Settings from the menu 2 Click the Call Settings tab 3 Click on Incoming Call Block 4 Click on either or both options Reject All Anonymous Private Calls To set up Incoming Call...

Page 22: ...ck on it 3 Click Block Caller in the drop down box Then click Block 4 The icon will appear next to the phone number in the Recent Calls log indicating that the number is now blocked 2 Toremove a telep...

Page 23: ...lect Settings from the menu 3 Click Call Settings 4 Click the icon next to Locate Me 5 Enter up to three phone numbers Then click on the down arrow to specify the Number of Rings for eachnumber 6 Clic...

Page 24: ...5 Enter up to three numbers you would like to ring when you receive a call at home 6 Click Turn On Simultaneous Ring To turn off Simultaneous Ring or to change numbers 1 Access your Frontier Digital...

Page 25: ...inIndiana Youwill hear three quick beeps and a second dial tone 3 For domestic and Canadian numbers enter the two digit Speed Dial number you want to use 00 99 the 10 digit number followed by 4 For mo...

Page 26: ...1 Either of the other two people on the call can leave the conversation by hanging up Youwill still be connected to the remainingperson 2 You can remove the third person at any time by pressing the fl...

Page 27: ...iber Digital Voicemail system 2 If you are calling while away from home enter your home telephone number followed by 3 Enter your starter passcode followed by Your starter passcode was provided to you...

Page 28: ...4 After creating an individual mailbox you will again hear the prompt To create an individual mailbox press 1 If you don t want to create another mailbox you can press toreturn to the main menu to re...

Page 29: ...r exit themailbox Notes Youwill need to repeat the above steps for each individual mailboxthat you have created Don t forget to change your main greeting to give callers the mailbox numbers for your f...

Page 30: ...r theindividual mailbox followed by 2 Enter the number ofyour individual mailbox 1 2 3 etc To retrieve Voicemail froman Individual Mailbox 1 Access your Frontier Digital Voice Web Portal 2 Select Voic...

Page 31: ...dicate a count of the number ofnew messages Click on Voicemails 3 Click on the message you would like toplay 4 Click the Play button next to the message to begin playback Youcan stop or pause during p...

Page 32: ...elect Call Back and press OK b After pressing OK your phone will ring c Answer your telephone to connect to the number you dialed 4 Delete the Message From the Voicemail options menu use the down arro...

Page 33: ...ssage 5 5 Caller Invitation When you turn on Caller Invitation your greeting is followed by a system recording that tells the callerto press after recording his or herVoicemail message to hear options...

Page 34: ...in menu press 4 for Mailbox Settings 5 Press 3 for Security Options 6 Press 1 to change the PIN passcode see note 7 Enter the new six digitnumber and press 8 Press 1 to confirm 1 Access your Frontier...

Page 35: ...Web Portal 2 Select Settings from the menu 3 Click the Voicemail Settingstab 4 Click on TelephoneSettings 5 Youcan turn on off envelope information playing before each message Justcheck uncheck Phone...

Page 36: ...from being copied to another mailbox Urgent plays the message beforeothers 37 Phone To send a Mailbox to Mailbox Message 1 At the Main Menu press 2 2 Listen for further instructionsto Enterthe recipie...

Page 37: ...available 6 Click on Save and OK Note We recommend leaving these features turned on so that you have immediate notificationof a new message Note We recommend leaving these features turned on so that y...

Page 38: ...il andthen enter the email address Disclaimer Voicemail messages sent by email are not secure and may be intercepted by third parties during transmission overthe Internet Frontier is not responsible f...

Page 39: ...cess your Frontier Digital VoiceWeb Portal 2 Select Settings from the menu 3 Click the Voicemail Settingstab 4 Click on TelephoneSettings 5 Choose the number of rings from the drop down box one to 10...

Page 40: ...ecord your own message and choose one time or recurring option 41 Phone To set up a Reminder Message 1 From the main menu press 5 for Reminders 2 Toset up the reminder Press 2 to schedule a new Remind...

Page 41: ...earch Fiber Digital Voice allows you to easily search for a business listing using your Web Portal 42 Web Portal To search for a business 1 Access your Frontier Digital Voice Web Portal 2 Click the Fr...

Page 42: ...oiceWeb Portal 2 Select Contacts from the menu 3 Click Add or Add Contacts Now ifthere are no records at all 4 Enter the information and clickSave To add or edit a Contact from the Call Logs or Voicem...

Page 43: ...ure your fax machine is plugged into any telephone outlet in your home Dial out as you normally would to make a call and your fax will be sent 44 Web Portal To change your International Call Block set...

Page 44: ...e Battery Back up Unit BBU which will power your basic Fiber Digital Voice services including 911 dialing for up to eight hours if a fully charged battery is inserted in the Unit If the battery is exh...

Page 45: ...available with Fiber Digital Voice for an additional fee Special phone numbers such as 211 311 411 etc International Calling Plans 9 Does Fiber Digital Voice support TTY Text Telephone Relay for the d...

Page 46: ...electricity e g cordless phone ensure the phone is plugged into a working poweroutlet If your phone runs off battery power please ensure the battery is charged 4 What if myphone connected to Fiber Dig...

Page 47: ...umber then or if error Hear Messages 1 Repeat 2 Restore 3 Permanently Delete 4 Reply 5 Send a Copy Next Message Reminders Menu 1 Disable Settings 2 Add NewReminder 3 Recurring Reminders Settings 4 One...

Page 48: ...ine Web Portal or from yourTV If you enable this feature online or from yourTV you cannot turn it off using 79 49 Fiber Digital Voice Feature Telephone Access Code Enable Disable Anonymous Call Reject...

Page 49: ...X X International Call Block X International Calling Rates X Locate Me X X Simultaneous Ring X X X Speed Dial X Three WayCalling X VoicemailFeatures Autoplay X CallerInvitation X Envelope Information...

Page 50: ...bile app it will be reflected everywhere Exception If the customer enables Do Not Disturb by phone he or she cannot make changes from the Web Portal or TV If the customer enables it from the Web Porta...

Page 51: ...ier Secure Support1 888 620 3663 HELP ONLINE Go to frontier com helpcenter to access the following information Account andBilling Using YourEmail Calling Features Troubleshooting 2022FrontierCommunica...

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