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9

Customer Service Guide

Help on All Important Service Topics

AVM provides numerous sources of information to assist you should 
any questions or problems arise. Here you will find the important infor-
mation you need, in the form of manuals, updates and support.

MS Service Pack

In many cases problems which arise during operation can 
be resolved by installing the current Microsoft Service 
Pack for your operating system.

The current service packs can be obtained free of charge 
from Microsoft at the address:

www.microsoft.com

9.1

Product Documentation

To take advantage of all commands and features of your 
FRITZ!WLAN USB Stick N, also consult the following infor-
mation resources:

FRITZ!WLAN Help

In the FRITZ!WLAN user interface you can open the de-
tailed Online Help by selecting the “Help” button, clicking 
the Help icon 

 or pressing “F1”.

Readme

The Readme file contains current information which was 
not yet available at the time the manual was completed. 
The Readme file is included on the FRITZ!WLAN USB 
Stick N CD.

Manual

The manual of the FRITZ!WLAN USB Stick N is included in 
PDF format in the “Info” folder on the FRITZ!WLAN USB 
Stick N CD.

You can install the Adobe reader to view PDF documents 
from the “Software” folder of the FRITZ!WLAN USB Stick N 
CD.

Summary of Contents for USB Stick N

Page 1: ...Installation Configuration and Operation FRITZ WLAN USB Stick N Basis Template Handbuch Deckblatt AVM FRITZ Box Produkte Stand 03 2009 ...

Page 2: ...AVM product s quality performance or suitability for any given purpose which deviates from the performance specifications con tained in the product description The licensee bears all risk in regard to hazards and impair ments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the soft...

Page 3: ... AVM GmbH especially product names and logos Microsoft Windows and the Windows logo are trademarks owned by Microsoft Corporation in the USA and or other countries Bluetooth is a trademark of Bluetooth SIG Inc licensed to AVM GmbH All other product and com pany names are trademarks of their respective owners ...

Page 4: ...Windows XP 32 bit Edition 16 3 4 Installation in Windows XP 64 bit Edition 17 4 The FRITZ WLAN Control Software 19 4 1 Operating FRITZ WLAN 19 4 2 Establishing a WLAN Connection 21 5 Microsoft WLAN Service 25 6 More about WLAN 30 6 1 Standards 30 6 2 Security 32 6 3 Frequency Range 34 6 4 WPS Wi Fi Protected Setup 36 7 Uninstallation 38 8 Troubleshooting 39 8 1 Errors During Installation 39 8 2 WL...

Page 5: ...5 9 Customer Service Guide 52 9 1 Product Documentation 52 9 2 Information in the Internet 53 9 3 Support from the AVM Service Team 53 Index 55 ...

Page 6: ...ee cloth Intensive clean ing products or solvents are not suitable FRITZ WLAN USB Stick N is intended for indoor use only Do not open the FRITZ WLAN USB Stick N housing The device contains hazardous components and should only be opened by authorized repair techni cians Disposal Instructions The symbol next to this text means that old appliances and electronic parts must be disposed of separate fro...

Page 7: ...s This symbol indicates useful hints to assist you in working with the FRITZ WLAN USB Stick N The table below explains the highlighting used in this manual Highlighting Function Example Quotation marks Keys Buttons Settings pages Menus Commands File paths File names F1 key Help Advanced Edit Paste Copy C My Documents Documentation Pointed brackets Joker MSN Bold Emphasis Do not click the button ...

Page 8: ...imum security 1 1 Package Contents The package contains one WLAN Controller FRITZ WLAN USB Stick N one USB docking station one FRITZ WLAN USB Stick N CD with driver software control software with Online Help manual in PDF format one printed quick guide 1 2 Operation Requirements In order to operate FRITZ WLAN USB Stick N your comput er must meet the following requirements A free port on your compu...

Page 9: ...TZ WLAN USB Stick N if your computer meets all of these requirements If you would like to connect additional computers addi tional FRITZ WLAN USB Sticks are required 1 3 LEDs During operation the LEDs on the FRITZ WLAN USB Stick N indicate the following green USB remains lit as soon as the FRITZ WLAN USB Stick N has been de tected by the operating system yellow WLAN flashes during data exchange be...

Page 10: ...32 bit or 64 bit edition Windows Vista 32 bit or 64 bit edition Windows XP 32 bit or 64 bit edition Dimensions WxDxH approx 73 x 24 5 x 10 5 mm Weight approx 13 g Power supply powered by USB no external power sup ply required Maximum power consumption 1 65 W 2 4 GHz transfer 1 82 W 5 GHz transfer Transmitter power max 76 mW Receiver sensitivity min 104 dBm 2 4 GHz min 92 dBm 5 GHz Supported data t...

Page 11: ...e can be updated Channels 1 through 13 and 36 through 140 ETSI Ambient tempera ture during opera tion 5 to 45 C Ambient temperature idle 10 to 70 C Humidity idle operation 5 to 90 no condensation Certification CE ...

Page 12: ...e the AVM Stick Surf technology for secure WLAN connections perform the following steps 1 Insert the FRITZ WLAN USB Stick N into the USB port on your FRITZ Box Port for USB devices here on the FRITZ Box Fon WLAN 7270 2 The FRITZ Box INFO LED begins flashing to indicate that the WLAN security settings are being transmitted to the FRITZ WLAN USB Stick N 3 When data transmission has been completed th...

Page 13: ... established automatically If you are using a FRITZ Box WLAN without a USB port or a device from a third party manufacturer as a WLAN access point you can still use WPS Wi Fi Protected Setup or en ter the network key manually to establish a secure WLAN connection For more information see the section WPS Wi Fi Protect ed Setup from page 36 and the Help on the FRITZ WLAN control software which is av...

Page 14: ...e Stick Surf see AVM Stick Surf Technology from page 12 to transmit the WLAN security settings from your FRITZ Box WLAN to your computer 3 1 Installation in Windows 7 Windows Vista 32 bit Edition Administrator rights are required to install the FRITZ WLAN USB Stick N in Windows 7 or Windows Vista Over the course of installation Windows will request the rights required for installation Answer every...

Page 15: ... installation This completes the driver installation for the FRITZ WLAN USB Stick N Continue reading from section Information on WLAN Connections from page 18 3 2 Installation in Windows 7 Windows Vista 64 bit Edition Administrator rights are required to install the FRITZ WLAN USB Stick N in Windows 7 64 bit edition or Windows Vista 64 bit edition 1 Switch on the WLAN device you wish to connect to...

Page 16: ...y This completes the driver installation for the FRITZ WLAN USB Stick N Continue reading from section Information on WLAN Connections from page 18 3 3 Installation in Windows XP 32 bit Edition Administrator rights are required to install the FRITZ WLAN USB Stick N in Windows XP 1 Switch on the WLAN device you wish to connect to 2 Switch on your computer 3 Insert the FRITZ WLAN USB Stick N into the...

Page 17: ... Edition 1 Switch on the WLAN device you wish to connect to 2 Switch on your computer 3 Insert the FRITZ WLAN USB Stick N into the USB port on your computer Windows detects the FRITZ WLAN USB Stick N auto matically This process may take some time 4 When asked whether you would like to connect to Windows Update select the option No not this time and then click Next The Add New Hardware Wizard start...

Page 18: ...y will be established If you performed installation without using Stick Surf you have to select the WLAN remote site the WLAN access point to connect with manually in your WLAN control soft ware Please see the corresponding chapter of the control software for more information If you are using the control software FRITZ WLAN please continue by reading the section Establishing a Connection with a WL...

Page 19: ...AN ap pears as a program icon in the notification area of the task bar You can open the user interface of the control soft ware in two ways Double click the FRITZ WLAN program icon in the no tification area of the Windows task bar Or click the FRITZ WLAN program icon with the right mouse button to open the context menu and select the Display Connection command FRITZ WLAN user interface connection ...

Page 20: ... command Each icon displays its own selection of commands You can search for WLAN devices at your location and config ure them as WLAN remote sites establish or clear WLAN connections to known remote sites and have information displayed on device and connection properties For more information please see the section Establish ing a WLAN Connection from page 21 or click the Help button in the user i...

Page 21: ...nections to a cable connected network or the Internet In the device lists in the FRITZ WLAN control software this type of connection is designated by the infrastructure net work icon Ad hoc Network When WLAN users connect directly with each other with out using an access point they have established an ad hoc network This kind of direct connection is practical when WLAN users in the immediate vicin...

Page 22: ...is established the WLAN icon in the notification area of the Windows task bar turns green Click the icon to display connection details An active WLAN connection between the FRITZ WLAN USB Stick N and a known WLAN remote site that has been cleared because the computer has been shut down will be re established automatically every time the computer is started whenever the remote site is accessible Co...

Page 23: ...is ready to establish ad hoc connections The connection icon in FRITZ WLAN ready for ad hoc connections How to Join an Ad hoc Network 1 Open the FRITZ WLAN control software on all of the computers to be connected to the ad hoc network by double clicking the FRITZ WLAN icon in the notifica tion area of the task bar 2 Click the Find button to display the WLAN devices at your location Possible ad hoc...

Page 24: ...LAN access point All connected com puters can then use this Internet connection at the same time It is not necessary to install any additional Internet access software on the other connected computers With this configuration the WLAN access point can be used as a router for multiple workplace operation Instructions on how to configure the WLAN access point for multiple work place operation are pre...

Page 25: ...re you can switch to this program as follows 1 Click the WLAN icon in the notification area of the task bar 2 Select the Microsoft WLAN entry Establishing a WLAN Connection Windows 7 To establish a WLAN connection in Windows 7 using Mi crosoft WLAN Service automatic WLAN configuration work through the following steps 1 Click the Microsoft WLAN icon in the notification area of the Windows taskbar w...

Page 26: ... connection is established Should difficulties arise in establishing a WLAN connec tion see the sections WLAN Connection Is Not Estab lished from page 42 and Errors During Installation on page 39 For information on AVM Stick Surf see the section AVM Stick Surf Technology on page 12 To display all important status information for your WLAN connection click the FRITZ WLAN program icon in the noti fi...

Page 27: ...lick the Microsoft WLAN icon in the notification area of the task bar and select the option Connect to a network All wireless networks found at your location mostly WLAN access points are displayed in a list Available wireless networks example view 2 Select the desired WLAN access point and click the Connect button The window for entering the network security key opens Entering the WLAN key ...

Page 28: ...k Surf see the section AVM Stick Surf Technology from page 12 To display all important status information for your WLAN connection click the FRITZ WLAN program icon in the noti fication area of the task bar Establishing a WLAN Connection Windows XP from Service Pack 2 To establish a WLAN connection using Microsoft WLAN Service Wireless Zero Configuration Service in Windows XP from Service Pack 2 w...

Page 29: ...t your entry in the Confirm network key field and then click the Connect button Entering the WLAN key The WLAN connection is established Should difficulties arise in establishing a WLAN connec tion see the sections WLAN Connection Is Not Estab lished from page 42 and Errors During Installation from page 39 For information on AVM Stick Surf see the section AVM Stick Surf Technology from page 12 To ...

Page 30: ...for the Throughput Rate The FRITZ WLAN USB Stick N supports the IEEE 802 11n wireless standard and is downward compatible to 802 11a b and g networks The standard used in a given WLAN depends on the settings of the WLAN access point Data Throughput The throughputs listed differentiate between gross and net transmission rates The net speed describes the trans mission rate of the user data The stand...

Page 31: ...First generation WLAN access points for example can use this standard to communicate with the FRITZ WLAN USB Stick N IEEE 802 11g This is currently the most common WLAN standard It com municates with a maximum of 54 Mbit s gross in the 2 4 GHz frequency range ISM and guarantees broad compat ibility with many WLAN devices However due to heavy use of the 2 4 GHz range interfer ence is more common th...

Page 32: ... or WPA with TKIP 6 2 Security Security is of utmost importance within radio networks Radio signals can also be received outside of office or res idential spaces and abused for criminal purposes Therefore it is important that no unauthorized users can register in a WLAN to use its Internet access or shared net work resources The necessary requirements for this which contribute to the security of y...

Page 33: ...ction using prod ucts from other manufacturers always make sure that the setting Open or Open Key is set for regis tration or authentication in the manufacturer s soft ware If necessary consult the manufacturer s docu mentation for more information If you use a WEP key make sure that it is the correct length The WPA and WPA2 mechanisms provide for authen tication while the connection is being esta...

Page 34: ... for WLAN A chan nel can have a bandwidth of 20 MHz throughput up to 130 Mbit s or 40 MHz throughput of up to 300 Mbit s Channels located directly next to each other may overlap and result in mutual interference For instance if several WLANs are operated close to each other in the 2 4 GHz fre quency range with a bandwidth of 20 MHz a distance of at least five channels should be left empty between ...

Page 35: ...ncy GHz 1 2 412 8 2 447 2 2 417 9 2 452 3 2 422 10 2 457 4 2 427 11 2 462 5 2 432 12 2 467 6 2 437 13 2 472 7 2 442 Channel Frequency GHz Channel Frequency GHz 36 5 18 108 5 54 40 5 20 112 5 56 44 5 22 116 5 58 48 5 24 120 5 60 52 5 26 124 5 62 56 5 28 128 5 64 60 5 30 132 5 66 64 5 32 136 5 68 100 5 50 140 5 70 20 MHz band width only 104 5 52 ...

Page 36: ...sed to enable WPS function ality For the pin method you enter the PIN specified by the FRITZ WLAN USB Stick N in the WPS data of your WLAN access point WPS can be used only in combination with WLAN access points that also support WPS See the documentation of your WLAN access point to find out whether it supports WPS and which connection methods can be selected Establishing WLAN Connections using W...

Page 37: ...d and then click the Select button 3 If the device you selected supports WPS next the WPS Quick Connection window will open Select the desired connection method here and fol low the relevant instructions The WPS connection to the selected WLAN access point will be established automatically ...

Page 38: ...he same time Proceed as follows 1 Insert the FRITZ WLAN USB Stick N CD 2 Run the setup exe file For the operation systems Windows Vista 64 bit Edition and Windows XP 64 bit Edition the required setup exe file is located in the Windows7_Vista_ XP_x64 folder on the CD 3 Click Continue in the following window 4 Select the Removal option The FRITZ WLAN USB Stick N will be removed 5 Click Finish to com...

Page 39: ...hecking the Installation After installing the FRITZ WLAN control software and the FRITZ WLAN USB Stick N the FRITZ WLAN icon does not appear in the notification area of the Windows task bar Possible Cause The FRITZ WLAN software or drivers for the FRITZ WLAN USB Stick N were not installed correctly or the device is disabled in the Device Manager Remedy First check the Device Manager in the Control...

Page 40: ...ke sure that the FRITZ WLAN USB Stick N is inserted firmly into the USB port Pull the FRITZ WLAN USB Stick N out if it is not positioned correctly and insert it into the USB port again Install the latest chip set drivers See the documentation for your mainboard to find out which drivers your com puter requires To obtain the latest chip set drivers visit the Internet pages of the following manufact...

Page 41: ...ed Remedy USB 2 0 support was integrated into the operating sys tem for the first time with the Microsoft Service Packs To ensure full operation capability install the current ser vice packs and updates using the Windows Update func tion We recommend at least Service Pack 2 for Windows XP For more information on the subject of support for USB 2 0 in Microsoft Windows XP see USB 2 0 support in Wind...

Page 42: ...ways advisable to secure your WLAN using the most se cure mechanism supported by your WLAN remote site For more support on problems with WLAN connections see the following sections Setting Preset Value SSID name of the WLAN radio network Name of the WLAN access point for example FRITZ Box Fon WLAN 7270 Encryption WPA or WPA2 Key The key ASCII format is print ed on the underside of the de vice and ...

Page 43: ...ult name always begins with FRITZ Box On AVM FRITZ Box products the WLAN key is printed on the un derside of the device and on the installation CD jewel case If you are using a WLAN access point from another manu facturer please see the documentation of this device In a direct connection the preconfigured name of the ad hoc network in the FRITZ WLAN control software is ad hoc Then connect with the...

Page 44: ... each other Possible Cause The required Microsoft patch for WPA2 IEEE 802 11i may not be not installed Remedy Support for WPA2 in Microsoft WLAN service was not available until a patch for Windows XP with Service Pack 2 Install the current patch from Microsoft http support microsoft com kb 917021 Alternatively you can install Service Pack 3 instead Possible Cause The WLAN access point is not conne...

Page 45: ... are configured for net work sharing Further information is provided in the Online Help of your operating system Possible Cause The WLAN key is wrong or the IP address was not assig ned by Windows automatically note the process can take up to three minutes Remedy Check the WLAN key entry On AVM FRITZ Box products the WLAN key is printed on the underside of the device and on the installation CD jew...

Page 46: ...tch Remedy Make sure that the ad hoc network name of your connec tion and the network key match and that automatic as signment of IP addresses is enabled in your operating system The connected computers must be in the same working group see also Encryption from page 33 and Checking the IP Settings from page 47 Possible Cause Radio traffic is subjected to interference by strong irradi ation Remedy ...

Page 47: ...ws 7 Proceed as follows in Windows 7 1 Click the Start button in the task bar and select the Control Panel Network and Internet 2 Under Network and Sharing Center click View net work status and tasks 3 From the left column select the Change adapter set tings command 4 Click the Wireless Network Connection icon with the right mouse button and select Properties 5 Under This connection uses the follo...

Page 48: ...Internet protocol TCP IP 7 Confirm your selection by clicking OK If necessary repeat steps 5 through 7 for the Inter net Protocol Version 6 TCP IPv6 as well The computer now receives an IP address from the WLAN access point For WLAN products of the AVM FRITZ Box family automatic IP address assignment DHCP is enabled in the factory settings ...

Page 49: ...s select Manage network connec tions 3 Click the wireless network connection icon with the right mouse button and select Properties 4 Under This connection uses the following items select the Internet Protocol Version 4 TCP IPv4 entry and click the Properties button 5 On the General tab enable the options Obtain an IP address automatically and Obtain DNS server address automatically Properties of ...

Page 50: ...s Automatically in Windows XP Obtaining an IP Address Automatically in Windows XP Proceed as follows in Windows XP 1 Go to start Control Panel Network and Internet Connections Network Connections and double click the Wireless Network Connection of the FRITZ WLAN USB Stick N 2 Click the Properties button 3 Select Internet Protocol TCP IP in the list of items used in this network connection and clic...

Page 51: ...ocol TCP IP 5 Confirm your selection by clicking OK The computer now receives an IP address from the WLAN access point For WLAN products of the AVM FRITZ Box family automatic IP address assignment DHCP is enabled in the factory settings ...

Page 52: ... 9 1 Product Documentation To take advantage of all commands and features of your FRITZ WLAN USB Stick N also consult the following infor mation resources FRITZ WLAN Help In the FRITZ WLAN user interface you can open the de tailed Online Help by selecting the Help button clicking the Help icon or pressing F1 Readme The Readme file contains current information which was not yet available at the tim...

Page 53: ...TZ WLAN USB Stick N and the software applications for free download ing over the Internet To download updates from the Internet go to www avm de en download FTP The AVM FTP server can also be used to download current driver software Click the FTP Server link in the down load area or enter the following address ftp avm de 9 3 Support from the AVM Service Team Should problems with your FRITZ WLAN US...

Page 54: ...ould be included in your fax to the Support team Your name and address An e mail address or fax number at which you can be reached Which operating system are you using e g Windows Vista or Windows XP At what step of the installation or in which applica tion does an error occur or an error message appear What is the exact wording of the message Keep the version numbers of the FRITZ WLAN USB Stick N...

Page 55: ...ntext menus 20 establishing WLAN connections 21 help 52 network key 22 program icon 19 user interface 19 FRITZ WLAN icons Edit icon 23 connection icon 23 infrastructure network icon 21 WLAN icon 22 I icons in FRITZ WLAN ad hoc icon 21 program icon 19 infrastructure network 21 establishing connections 21 infrastructure network icon 21 installation 14 errors during installation 39 in Windows 7 14 in...

Page 56: ...stics 39 U uninstallation 38 W WEP key 33 WEP security mechanism 33 Wi Fi Protected Setup 36 Windows 7 installing in 14 Windows Vista installing in 14 Windows XP installing in 16 wireless networks 29 WLAN access point 21 ad hoc network 21 connecting via an access point 22 connecting with FRITZ WLAN 21 connecting with Microsoft WLAN Service 25 connection between WLAN adapters22 direct connection 22...

Page 57: ...above men tioned norms and regulations Indication of Countries This product may be operated in the countries of the European Union and in Switzerland Norway and Iceland Certain restrictions of user rights or licensing requirements apply in France and Italy The manufacturer AVM GmbH Address Alt Moabit 95 D 10559 Berlin Type WLAN Controller Product FRITZ WLAN USB Stick N 1999 5 EC R TTE Directive Ra...

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