Fritz! Box 6490 cable Installation And Operation Manual Download Page 161 | Manualshive

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Customer Service

FRITZ!Box 6490 Cable

161

27

Customer Service

Be it product documentation, frequently asked questions, tips or sup-
port: This chapter presents information on all important service topics.

27.1

Documentation on the FRITZ!Box

To take advantage of all commands and features of your
FRITZ!Box, consult the following documentation:

Help

In the FRITZ!Box user interface you can open the comprehen-
sive Online Help by clicking the “Help” icon and the “Help”
buttons.

Manual

The PDF file of the manual can be opened and downloaded
from the Internet at the following address:

en.avm.de/service/manuals/fritzbox

Choose the “FRITZ!Box” product group and then your
“FRITZ!Box 6490 Cable”. The PDF is opened.

27.2

Information in the Internet

On its website AVM presents comprehensive information on
your AVM product.

Videos on the FRITZ!Box

Videos on many of the FRITZ!Box functions are available,
showing animated demonstrations of how to set up the indi-
vidual functions. The videos can be viewed at the following
address:

en.avm.de/service/fritz-clips/english-fritz-clips

AVM Knowledge Base

In our AVM Knowledge Base you can find precise solutions to
your problems. The AVM Knowledge Base is located in the
“Service” area of the AVM website:

en.avm.de/service

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Summary of Contents for Box 6490 cable

Page 1: ...FRITZ Box 6490 Cable AVM GmbH Alt Moabit 95 10559 Berlin D Germany www avm de en 411298001 Installation and Operation Installation and Operation ...

Page 2: ... FRITZ Box Package 16 3 2 Requirements for Operation 16 4 Connecting the FRITZ Box 17 4 1 Installing at the Cable Connection 17 4 2 Connecting to Electrical Power 17 5 Connecting a Computer with a Network Cable 19 5 1 Connecting to the Computer 19 5 2 Connecting a Network Hub or Switch 20 6 Connecting Computers with the FRITZ Box over Wireless LAN 21 6 1 Procedure for Establishing Secure Wireless ...

Page 3: ...ices 35 9 2 Connecting ISDN Telephones and ISDN Terminal Devices 36 9 3 Registering FRITZ Fon and Other Cordless DECT Telephones 37 9 4 Registering an iPhone or Android Smartphone 37 9 5 Connecting an IP Telephone 39 9 6 Connecting a Door Intercom System 39 10 Configuring the FRITZ Box for Telephone Calls 40 10 1 Configuring Your Telephone Numbers 40 10 2 Configuring Phones and Other Terminal Devi...

Page 4: ...er 80 14 FRITZ Box as a Wireless Access Point 85 14 1 Switching the Wireless Radio Network On and Off by Schedule 85 14 2 Extending a Wireless LAN Network 86 14 3 Wireless LAN Getting Technical 87 15 FRITZ Box as a Telephone System 96 15 1 Telephone Book 96 15 2 Call List 98 15 3 Answering Machine 99 15 4 Fax Function 102 15 5 Call Diversion 104 15 6 Dialing Rules for Outgoing Calls 105 15 7 Block...

Page 5: ...19 1 Requirements for FRITZ NAS 136 19 2 Starting FRITZ NAS 136 19 3 FRITZ NAS Password Protection 136 20 Assigning FRITZ Box a Name 137 21 Controlling Smart Home Devices 138 22 Configuring Internet Access for Guests 139 22 1 Wireless Guest Access Private Hotspot 139 22 2 Configuring Guest Access on the LAN 4 Port 140 23 Help in Case of Errors 141 23 1 The User Interface Does Not Open 141 23 2 Can...

Page 6: ...twork Access Interface 157 26 2 Ports and Interfaces 157 26 3 Router Functions 158 26 4 User Interface and Display 158 26 5 Tones 158 26 6 Device Properties 159 26 7 Cable 160 27 Customer Service 161 27 1 Documentation on the FRITZ Box 161 27 2 Information in the Internet 161 27 3 Feedback on FRITZ Box 162 27 4 Assistance from the Support Team 163 Legal Notice 164 Legal Notice 164 Declaration of C...

Page 7: ...s or electric shocks Avoid using socket strips and extension cords if at all possible Do not connect multiple extension cords or socket strips to each other Damage to electric wiring or gas or water pipes during drilling can present a significant danger Before mounting the FRITZ Box on the wall make sure that there are no electrical lines gas or water pipes located where you need to drill the hole...

Page 8: ...ay into the FRITZ Box can cause electric shocks or short circuits Only use the FRITZ Box indoors Never let liquids get inside the FRITZ Box The device contains hazardous components and should only be opened by authorized repair technicians Do not open the FRITZ Box housing Special Security Instructions for Your Cable Network Connection Outdated electrical and or incorrect broadband cable in stalla...

Page 9: ...ing template to mount the FRITZ Box on a wall see page 167 Place or hang the FRITZ Box in a dry location that is free of dust and protected from direct sunlight For ideal operating conditions mount the FRITZ Box on a wall with the cables connected on the bottom When connecting the FRITZ Box to your computer using a network cable keep in mind that the cable can be no longer than 100 m If you would ...

Page 10: ...ointed brackets mark wild cards Example Press the keys sr Seq Seq stands for a keyboard sequence Bold type emphasizes important words Example Do not leave the page without saving Blue font in the text designates links and references within this manual and addresses to be entered in the browser Example See also the information on page 10 This symbol marks useful hints and tips This symbol indicates...

Page 11: ...FRITZ Box integrates connected computers and network devices into your private home network The devices can exchange data with each other and enjoy shared access to USB hard drives USB printers and other USB devices The FRITZ Box transmits music video and im age files to suitable playback devices in the home network Settings for the FRITZ Box and for your private network are configured in an easy ...

Page 12: ...o each of the sockets FON 1 and FON 2 This means you can connect a total of two analog telephones FON S0 RJ45 socket for connecting ISDN telephones or tele phone systems PBXs LAN 1 LAN 4 4 gigabit Ethernet ports 10 100 1000 Base T for con necting computers and other network devices like game consoles and network hubs Analog telephone fax and answering machine Printer storage media Notebook PC smar...

Page 13: ... IEEE 802 11g or IEEE 802 11n in the 2 4 or 5 GHz frequency band or IEEE 802 11ac DECT base station Integrated DECT base station for connecting up to 6 cordless telephones that use the DECT standard 2 2 Buttons The FRITZ Box has two buttons on the top of the housing FRITZ Box buttons You can lock the keys on the FRITZ Box For more information read Locking the Buttons on the FRITZ Box on page 32 Po...

Page 14: ... cable connection is ready for operation flashing Power supply is connected and the cable connection is be ing established or has been interrupted Fon on A telephone connection is active DECT on DECT function is enabled flashing Registration procedure for a DECT handset in progress Registration procedure for a Smart Home device in prog ress WLAN on Wireless LAN function is enabled flashing Adoptin...

Page 15: ...m AVM concluded flashing Updating FRITZ OS Signals missed calls new messages on the FRITZ Box answering machine or another event specified in the us er interface under System Buttons and LEDs Info Display Stick Surf procedure with FRITZ WLAN USB Stick from AVM in progress flashing red Error Open the FRITZ Box user interface see page 25 Follow the instructions on the Overview page LED Condition Mea...

Page 16: ...ions can be used only with a web browser that supports HTML5 for instance Firefox version 17 or higher Internet Explorer version 9 or high er or Google Chrome version 23 or higher an Internet ready cable connection compliant with the DOCSIS or EuroDOCSIS 1 0 1 1 2 0 or 3 0 standard for the wireless LAN connection to tablets smartphones and computers Tablets smartphones or computers that support wi...

Page 17: ...ed the coaxial cable provided by your cable network operator The FRITZ Box package does not contain a coaxial cable Connect the coaxial cable to the CABLE port of the FRITZ Box and to your multimedia socket 4 2 Connecting to Electrical Power Connecting to the power supply FON1 FON1 FON2 FON2 LAN1 LAN1 LAN2 LAN2 LAN3 LAN3 LAN4 LAN4 Power Power FONS0 FONS0 WLAN WPS DECT Info WLAN DECT Fon Power Cabl...

Page 18: ...Z Box package Use only this power supply unit for connecting to electri cal power 2 Connect the power supply unit to the socket on the FRITZ Box labeled Power 3 Plug the other end into an AC power outlet The Power Cable LED lights up after a few seconds to indi cate that the FRITZ Box is ready for operation ...

Page 19: ... port of the FRITZ Box Connecting a computer using a network cable 1 Insert the network cable included in the package into the LAN port of the computer You can also use any other network cable For more in formation see page 160 2 Insert the free end of the cable into a LAN socket on the FRITZ Box Now the FRITZ Box and the computer are connected with each other FON1 FON1 FON2 FON2 LAN1 LAN1 LAN2 LA...

Page 20: ...ackage into the uplink port of the network hub or network switch You can also use any other network cable For more in formation see page 160 2 Insert the free end of the cable into a LAN socket on the FRITZ Box The FRITZ Box and the network hub are now connected with each other FON1 FON1 FON2 FON2 LAN1 LAN1 LAN2 LAN2 LAN LAN3 LAN4 Power FONS0 FONS0 WLAN WPS DECT Info WLAN DECT Fon Power Cab le CAB...

Page 21: ...ess LAN connection to the FRITZ Box on a wireless device 6 2 Establishing a Wireless LAN Connection Using WPS WPS is a procedure for establishing secure wireless LAN con nections With WPS connecting a wireless device with the FRITZ Box is quick and easy Requirements The wireless device must support WPS Establishing Connection on a Windows Computer Using WPS Here is how to establish a wireless conn...

Page 22: ... the task bar 3 Select the wireless radio network of the FRITZ Box The preconfigured name of the wireless LAN radio net work is FRITZ Box 6490 Cable 4 Click Connect The field for the network key appears along with the in formation that you can establish the connection by pressing a button on the router 5 For this step you have two minutes Press the FRITZ Box button on the WLAN and hold it down unt...

Page 23: ...rk of the FRITZ Box will be switched on 2 Use your wireless device to search for wireless networks at your location See the documentation of the wireless LAN device for in structions on how to do this 3 Select the wireless radio network of the FRITZ Box and start connecting with WPS 4 For this step you have two minutes Press the FRITZ Box button on the WLAN and hold it down until the WLAN LED begi...

Page 24: ...ftware on your wireless device In Windows 8 1 8 and 7 for instance click the wireless LAN symbol in the task bar 3 Select the wireless radio network of the FRITZ Box The preconfigured name of the wireless LAN radio net work is FRITZ Box 6490 Cable 4 Click Connect 5 Enter the network key of the FRITZ Box in the wireless LAN software The preset network key is printed on the underside of the FRITZ Bo...

Page 25: ...d with the FRITZ Box 1 Start a web browser on your computer 2 Enter http fritz box in the address line of the browser The FRITZ Box user interface opens Entering the address http fritz box in the browser If the user interface does not open see the instructions on re solving errors in The User Interface Does Not Open from page 141 7 2 Overview FRITZ Box at a Glance All important information about t...

Page 26: ...s current energy consump tion If you assigned a name of your own for your FRITZ Box see page 137 this name will be displayed here The middle area of the window presents information about connections interfaces and configured convenience func tions In the lower area of the window you see the last telephone calls conducted the list of connected devices like computers network storage and telephones a...

Page 27: ...vanced view additional settings options appear un der various menus and commands The expanded menu items contain settings for advanced users and are not re quired for daily FRITZ Box operation Fast Switching between the Views The View link in the footer of the FRITZ Box allows you to switch instantly between the standard view and the advanced view View link in the footer Combinations of various se...

Page 28: ...ctional status of your FRITZ Box its Internet connection and your home network In the case of an error the diagnos tics results can help you localize and remedy any problems Starting Diagnostics 1 Open the FRITZ Box user interface see page 25 2 Select Diagnostics Function 3 Click Start to start the diagnostics The diagnostics run through the various test areas For more information on test areas an...

Page 29: ... the Energy Monitor which displays de tails on the energy consumption Energy Efficient Operation of the Wireless LAN Radio Network The WLAN module of the FRITZ Box works in Green AP mode This means it is especially energy efficient As soon as no more wireless LAN devices are connected with the FRITZ Box the energy consumption of the WLAN module is automatically reduced to a minimum Green AP operat...

Page 30: ...u can specify for each individual LAN port whether it should always operate with full power power mode or with reduced energy consumption green mode With green mode you can reduce the power consumption of the FRITZ Box to the level neces sary for your applications The LAN ports can be configured in the advanced view of the FRITZ Box user interface see page 27 In the Home Network Network Network Se...

Page 31: ...d to which e mail address Available Push Services You can request push service mails about the following FRITZ Box areas and activities Push Service Information FRITZ Box info Sends you regular e mail messages with data on FRITZ Box usage and connec tions Configure answer Forwards recorded messages on the FRITZ Box answering machines to the specified e mail address Calls Sends you e mail when call...

Page 32: ...click the Edit button 4 Configure various settings in the details The Help of the FRITZ Box user interface presents compre hensive information on the settings of each push service 5 Click OK to save your settings In the Help of the FRITZ Box user interface you can find de tailed instructions 8 4 Locking the Buttons on the FRITZ Box With the Keylock function in the System Buttons and LEDs menu you ...

Page 33: ...ase you can select which settings are to be ap plied to the FRITZ Box Saving Settings A wizard is available in the FRITZ Box user interface to assist you in saving your FRITZ Box settings guiding you through the process step by step 1 Open the FRITZ Box user interface see page 25 2 On the Overview page select the Wizards menu 3 Start the Save and Restore Settings Wizard 4 In the next window select...

Page 34: ...a different FRITZ Box of the same model then you can restore all settings if the backup file was protected with a password Backup files created with a different FRITZ Box model If you apply settings from a backup file that was created with a FRITZ Box of a different model then you can re store several selected settings to your FRITZ Box A wizard is available in the FRITZ Box user interface to assi...

Page 35: ...minal devic es on the back FON 1 and FON 2 for terminal devices with RJ11 plug on one side FON 1 and FON 2 for terminal devices with TAE plug You can connect a total of two analog terminal devices to these sockets One FON 1 socket and one FON 2 socket have to stay free not allocated Connecting a Telephone 1 Connect the telephone to a FON 1 or FON 2 socket Keep in mind that one FON 1 socket and one...

Page 36: ...TZ Box see page 40 Connecting Multiple ISDN Telephones With S0 bus cabling you can connect up to eight ISDN tele phones to the FRITZ Box Please note for configuration Since the FRITZ Box has terminators installed the FRITZ Box must be positioned on one end of the S0 bus cabling The FRITZ Box can supply one ISDN telephone with elec trical power All other ISDN telephones will need their own power su...

Page 37: ...ordless telephone for the PIN of the base station enter the PIN of the FRITZ Box The preset value is 0000 The PIN is listed in the FRITZ Boxuser interface under DECT Base Station The cordless telephone is registered with the FRITZ Box 4 Configure the cordless telephone in the FRITZ Box see page 40 9 4 Registering an iPhone or Android Smartphone With FRITZ App Fon you can used your Android smartpho...

Page 38: ...e The smartphone can still be reached at the mobile tele phone number Registering a Smartphone with FRITZ Box 1 Establish a wireless LAN connection to the FRITZ Box on your smartphone see page 21 2 Install FRITZ App Fon on your smartphone FRITZ App Fon is available at the Google Play Store and in the Apple App Store 3 Start the FRITZ App Fon The Icon in the FRITZ App Fon Title Bar The icon in the ...

Page 39: ...s for making calls over the Inter net and other computer networks Connecting via LAN or Wireless LAN 1 Connect the IP telephone to the FRITZ Box using a LAN cable or wireless LAN The preconfigured wireless network key of the FRITZ Box is printed on the underside of the FRITZ Box 2 Configure the IP telephone in the FRITZ Box see page 40 9 6 Connecting a Door Intercom System Door intercom systems wi...

Page 40: ...ected to the Internet or right after the FRITZ Box user inter face is opened The configured Internet telephone numbers are located in the user interface under Telephony Telephone Numbers Configuring Telephone Numbers with the Wizard 1 Open the FRITZ Box user interface see page 25 2 Select Wizards Manage Telephone Numbers 3 Click Add Telephone Number and follow the Wizard s instructions 10 2 Config...

Page 41: ...r every call telephone or pick up fax machine answering machine Or only for calls to previously defined telephone numbers Configuring Terminal Devices 1 Open the FRITZ Box user interface see page 25 2 Select Telephony Telephony Devices 3 Click Configure New Device To change the settings of a device that has already been configured click the button ...

Page 42: ...Box password see the section Using a FRITZ Box Password from page 43 For instructions on configuring FRITZ Box users see the sec tion Using FRITZ Box Users from page 45 Property FRITZ Box password FRITZ Box user Password There is a password needed to open the FRITZ Box user inter face There are user accounts Every FRITZ Box user receives her or his own password for opening the user interface Scope...

Page 43: ...he settings of your FRITZ Box remain intact Otherwise if you lose your FRITZ Box password you will have to restore the factory settings to the FRITZ Box and reconfigure all of the personal settings for your Internet connection your telephone system and your home network see page 52 Recommendations for secure passwords keys are also available on the Federal Office for Information Security Bundesamt...

Page 44: ...Box Password protection is enabled in your FRITZ Box Quick Access to the Login Data As soon as you have configured the FRITZ Box password the upper navigation bar of the FRITZ Box user interface will dis play the entry Logged in Click the blue triangle to control basic functions of your FRITZ Box log in Change Password Using the Change password entry you can change the FRITZ Box password With the ...

Page 45: ...terface of the FRITZ Box by entering her or his personal password There she or he can view and change those contents or settings for which she or he has been granted access rights Configuring FRITZ Box Users You can set up as many as 18 user accounts in the FRITZ Box Before you can select the Login with FRITZ Box user name and password method in the System FRITZ Box Users Login to Home Network men...

Page 46: ...ox are assigned at least the right FRITZ Box settings For more information on rights see the section from page 48 6 Save your entries by clicking OK The FRITZ Box user account has been set up If you would like to use user accounts to log into the FRITZ Box from the home network as well also perform the following two steps 7 Switch to the Login to Home Network tab and select the Login with FRITZ Bo...

Page 47: ...cess from the Internet the FRITZ Box contents for which she or he has access rights Keep in mind in order to access the Internet a corre sponding service must also be enabled in the FRITZ Box For information on how to do this see the section Accessing the FRITZ Box from the Internet from page 49 5 In the Rights area specify for each FRITZ Box user which FRITZ Box contents she or he is allowed to u...

Page 48: ...ntrol Smart Home devices A registered user cannot revoke these rights herself or himself and cannot disable her or his own account Voice messages faxes FRITZ App Fon and call list A user with these rights can open the http myfritz box view There she or he can view faxes the call list FRITZ App Fon and listen to voice messages Access to NAS contents A user with this right can open the FRITZ Box use...

Page 49: ...yFRITZ service is enabled this check mark is set automatically A FRITZ Box user who has been granted Internet access can use the MyFRITZ myfritz net service to access the corre sponding FRITZ Box from any location From the Internet she or he can reach only those FRITZ Box contents she or he can also access from the home network For more information about MyFRITZ see the chapter MyFRITZ Accessing t...

Page 50: ...user accounts under System FRITZ Box Users Users the user ftpuser is al ready listed This is because the FRITZ NAS service in which the storage media connected with the FRITZ Box are summarized can al so be accessed over the protocols SAMBA and FTP If you ac cess FRITZ NAS via Windows file sharing or an FTP client your users must be authenticated by entering ftpuser The preconfigured user account ...

Page 51: ... change the password of the current user account Logging Off Click Log Off here to leave the FRITZ Box user interface Log off of the FRITZ Box user interface before you surf the web with your browser If you do not click on the FRITZ Box user interface for a period of longer than sixty minutes you will be logged off automatically Disabling FRITZ Box Users You can disable a user account without dele...

Page 52: ...Z Box functions see Push Services Notification Services of the FRITZ Box from page 31 When you enable the password protection of your FRITZ Box it is a good idea to enable the Forgot password service in the System Push Service menu If you have forgotten your password the FRITZ Box sends you an access link by e mail You can assign a new the password using this link The settings of your FRITZ Box re...

Page 53: ...concludes the reset of the FRITZ Box 11 5 No login Mode From within the home network you can operate the FRITZ Box user interface without enabling password protection This means that every user who accesses the interface of your FRITZ Box can view and change all information and settings In the No login mode your private information is not suffi ciently protected from malicious programs or unwelcom...

Page 54: ...RITZ With MyFRITZ and FRITZ NAS your FRITZ Box offers a personal cloud service in which all of your data are lo cated safely at home Data transmission is encrypted see page 59 Call list With MyFRITZ you can view the call list on the FRITZ Box from anywhere in the world Answering machine With MyFRITZ you can listen to the messages on the answering machine of the FRITZ Box from anywhere in the world...

Page 55: ...ount use a computer that fulfills the following requirements The computer is connected with the Internet You can access your e mail on this computer Set up the MyFRITZ account in the FRITZ Box user interface 1 Open the FRITZ Box user interface see page 25 2 Select Internet MyFRITZ 3 Select Create a new MyFRITZ account 4 Enter your e mail address If you are already configured as a FRITZ Box user se...

Page 56: ...re prompted to read the terms of use and activate the account Once the account has been activated successfully you will end up back on your FRITZ Box user interface Now the FRITZ Box is registered with your MyFRITZ account On the MyFRITZ page of the FRITZ Box user interface the op tions MyFRITZ enabled for this FRITZ Box and Internet ac cess to the FRITZ Box via HTTPS enabled are selected Click Re...

Page 57: ...om AVM you can use the MyFRITZ web service on the following devices Android smartphones or Android tablets with Google Android 2 2 or later iPhone model 3GS or later or iPod touch 3rd genera tion or higher or iPad with iOS 5 0 or later The MyFRITZ App is available in the Google Play Store and the Apple App Store For more information on the apps from AVM go to en avm de products fritzapps During co...

Page 58: ... you set for the home network you must enter the FRITZ Box password or the user name and the password of the FRITZ Box user ac count You will be directed to the MyFRITZ page of your FRITZ Box In this case no login to MyFRITZ is required If you logged in with the FRITZ Box password you now have access to all of the contents stored on your FRITZ Box If you logged in using the information for your FR...

Page 59: ... its own HTTPS certificate Because this certificate does not come from a certification authority preconfigured in common browsers you have to confirm in your web browser or in the MyFRITZ App that the connection should be established nevertheless Firefox and Internet Ex plorer will remember your confirmation and refrain from showing any further warnings The HTTP protocol is used to update the IP a...

Page 60: ...red and Own Access Profiles In the FRITZ Box there are four preconfigured access pro files You can create and configure many access profiles of your own No Network Device without Access Profile Network devices that log in to the home network for the first time are automatically assigned the preconfigured Standard access profile As soon as a network device is registered in the home network you can ...

Page 61: ...n the factory settings the Stan dard profile is allowed to do ev erything There are no restrictions on time or activity Changeable The Standard profile can be changed Automatic assignment Network devices that register with the FRITZ Box for the first time are automatically assigned the Stan dard profile Standard Unknown network devices can on ly receive the Standard profile Unknown network devices...

Page 62: ...cess is blocked for all other network applications Changeable The Guest profile can be changed Automatic assignment Network devices that are connect ed with the FRITZ Box via the guest access receive the Guest profile Single access profile This is the only access profile available for the guest access No budget No shared budget can be config ured in the Standard profile Property Description Limita...

Page 63: ... each day of the week you define how long the Internet is allowed to be used Shared budget You decide and define whether all network devices that use the same access profile must share this online time limit For the preconfig ured Standard and Guest access profiles no budget sharing is permitted Monday and Wednesday from 2 pm to 9 pm no more than 3 hours each day Tuesday Thursday and Fri day from ...

Page 64: ...in the list can be opened and no others Block web sites with a blacklist The blacklist is a filter list that should be used when access to most web sites is to be permitted and the number of blocked web sites is relatively small Access to web pages entered in the blacklist is blocked BPjM module The blacklist can integrate the BPjM list of web sites with adult content issued by the Ger man federal...

Page 65: ...with the cable junction Preparations Configure the access profiles required for the members of the home network see Configuring an Access Profile on page 67 Prepare the filter lists if you would like to use filter lists see Editing Filter Lists from page 67 If desired add the list of network applications see Adding Network Applications from page 68 Configuring Parental Controls for Network Devices...

Page 66: ...ee of charge from the AVM website The AVM FRITZ Box parental control software must be in stalled on every Windows computer on which users are configured who are to be protected by parental controls AVM FRITZ Box parental controls are installed on the computer as a service The service must be enabled at all times If it is not enabled the FRITZ Box will not de tect the user accounts Windows users th...

Page 67: ...ss Profile Requirements The Internet Filters menu is available only if the FRITZ Box is connected with the cable junction Setting up an access profile 1 Open the FRITZ Box user interface see page 25 2 Select the Internet Filters menu 3 Select the Access Profiles tab 4 Click 5 Configure the settings for the access profile in the New Access Profile window Use the FRITZ Box Help Editing Filter Lists ...

Page 68: ...r the network application you would like to add to the list 13 2 Port Forwarding Making Computers Accessible from the Internet With default settings in the FRITZ Box programs on your com puter and LAN cannot be accessed from the Internet For applications like online games and file sharing software or server services like HTTP FTP VPN terminal and remote ac cess servers you have to make your comput...

Page 69: ...for exactly one computer IPv6 Within IPv6 networks you can open the FRITZ Box firewall for the protocols TCP and UDP when en tering the port range One port can be opened for each computer in the network ESP GRE IPv4 Within IPv4 networks you can open the firewall for the two protocols ESP and GRE which do not use ports Exposed host Open firewall completely IPv4 Within IPv4 networks you can open the...

Page 70: ...w to determine the public IPv4 address of the FRITZ Box 1 Open any Internet page in order to establish an Internet connection 2 Open the FRITZ Box user interface and enable the ad vanced view in the user interface 3 The FRITZ Box s public IPv4 address is displayed on the Overview page in the Connections area Can Always Be Reached Even When the IP Address Changes Every time the Internet connection ...

Page 71: ...o the dynamic DNS provider in the form of an update request Then the domain name is assigned to the current IP address by the dynamic DNS provider Setting Up Dynamic DNS in the FRITZ Box 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Select the Internet Permit Access menu 4 Select the Dynamic DNS page and set up dynamic DNS See the Help available in the FRITZ Box user...

Page 72: ...ug proof communica tion between the web server and the browser in the World Wide Web Enable this protocol to allow access to the FRITZ Box from the Internet FTP File Transfer Protocol FTP is a network protocol for transmitting files in IP net works Enable this protocol to allow access by FTP to the FRITZ Box storage media from the Internet FTPS FTP over SSL FTPS is a method for encrypting the FTP ...

Page 73: ...ions and Background appli cations Network applications and network devices are assigned to the categories using rules Real time Applications This category is suitable for applications with high demands on transmission speed and reaction times for example Inter net telephony IPTV video on demand Network applications of this category always have priori ty over other applications accessing the Intern...

Page 74: ...e for applications that do not require any high transmission speed and which are not time critical for example peer to peer services or automatic updates Network applications assigned to this category are al ways treated with the lowest priority when the Internet connection is working at full capacity So whenever an application from a different category or a non prioritized application requires th...

Page 75: ... Prioritization in the FRITZ Box 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Configure prioritization in the Internet Filters Prioriti zation menu 13 6 VPN Remote Access to the Home Network Via a VPN Virtual Private Network a secure remote access to the network of the FRITZ Box can be established VPN in the FRITZ Box IPSec VPN in the FRITZ Box is based on the IPSec...

Page 76: ...n a configu ration file The terminals involved in any VPN must receive this file Individual computers that are networked over a VPN require a VPN client The Configure FRITZ Box VPN Connection Wizard AVM provides the Configure FRITZ Box VPN Connection software for creating configuration files This program is a Wizard that takes you step by step through the VPN Configuration software The configurati...

Page 77: ...he client can be downloaded free of charge from the VPN Service Portal on the AVM website en avm de service vpn overview 13 7 Freely Selectable DNS Servers DNS servers are preset in the FRITZ Box for IPv4 and IPv6 These are the DNS servers assigned by the Internet service provider For both IPv4 and IPv6 the preset DNS server can be replaced by a free DNS server Free DNS servers include for instanc...

Page 78: ...the URL into the corresponding IP address There is one unique IP address for every URL The home user relies on the authenticity of the IP address re turned by the DNS server Authentic means that the response is the IP address of the desired website and not a faked IP address that leads to a fake website DNSSEC can ensure that the returned addresses are authentic Support with the FRITZ Box The FRIT...

Page 79: ... your Internet ser vice provider supports IPv6 directly on your line IPv6 Capable Services in the Home Network FRITZ NAS access via SMB or FTP FTPS Access to the user interface with http or https over IPv6 The DNS resolver of the FRITZ Box supports queries for IPv6 addresses AAAA records and can query the up stream DNS resolver of the Internet service provider over IPv6 The globally valid prefix i...

Page 80: ... the IPv6 range of the Inter net only if IPv6 is installed and enabled on the computers in your home network IPv6 is already installed and enabled in the Windows 8 Windows 7 and Windows Vista operating systems IPv6 has been available in the Mac OS X operating sys tems since Mac OS 10 13 10 LISP FRITZ Box as a LISP Router LISP is a routing architecture which separates information about location and...

Page 81: ...address for identification which is called the EID Endpoint Identifier The EID can be the IP address of a host or an entire IP subnet One IP address for the location known as the RLOC Routing Locator The RLOC is the IP address of the LISP router Tunnel protocol LISP is a tunnel protocol A LISP packet consists of an internal IP packet and an additional external header The header of the internal pac...

Page 82: ...ontained in the internal header of the LISP packet can be an IPv4 address can be an IPv6 address can be a public IP address can be a private non public IP address Mapping system The mapping system is responsible for allo cating the EIDs to the RLOCs ETR Egress Tunnel Router The ETR accepts IP packets whose destination IP address contained in the external header is the ETR s own RLOC ETR unpacks th...

Page 83: ... IPv4 Configuring FRITZ Box as a LISP Router FRITZ Box as a LISP Router The FRITZ Box can be configured as a LISP router As a LISP router the FRITZ Box is an xTR ETR and ITR Preparations You need a LISP provider Register with a LISP provider PETR Proxy ETR A PETR Proxy ETR is required for communica tion between LISP sites and non LISP sites On the LISP site it works like a LISP router on the non L...

Page 84: ... router is supplied by the LISP provider Configuring a LISP Router 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Select the Internet Account Information menu 4 Select the LISP tab 5 Enable the setting LISP support enabled 6 Enter in the fields the information you received from the LISP provider ...

Page 85: ...the wireless network of the FRITZ Box is to be turned on and off automati cally This reduces the power consumption of the FRITZ Box The FRITZ Box schedule also affects any other AVM products connected in the network the FRITZ WLAN Repeater for in stance the radio network of these devices is also switched on and off for the specified times 1 Open the FRITZ Box user interface see page 25 2 Open the ...

Page 86: ...f your wireless radio network the structural conditions where you operate the wireless radio network the number of wireless devices in the vicinity of your FRITZ Box that work in the same frequency range You can extend the range of your wireless radio network with a wireless LAN repeater Or you can set up a second FRITZ Box as a wireless LAN re peater Extending a Wireless Radio Network with a Wire...

Page 87: ...N Getting Technical A wireless LAN is based on standards defined by the Institute of Electrical and Electronic Engineers IEEE These standards describe for instance the transmission speeds encryption methods and frequencies used in a wireless LAN network Data Throughput The FRITZ Box supports your choice of the standards IEEE 802 11a IEEE 802 11b IEEE 802 11g IEEE 802 11n and IEEE 802 11ac Wirelses...

Page 88: ...tandard data are transmitted in the 2 4 GHz range at a maximum gross throughput of 54 Mbit s This standard is compatible with a wide range of wireless devices However due to heavy use of the 2 4 GHz range interference is more common than in the less used 5 GHz range IEEE 802 11n This standard allows for high throughput rates and ranges The FRITZ Box supports 802 11n in the 2 4 GHz frequency band a...

Page 89: ...TZ Box The throughput rate that can be achieved in your wireless ra dio network depends on the wireless standards used by the integrated wireless devices These wireless standards must also be set in the FRITZ Box Proceed as follows to check which wireless LAN standards are set and change them if needed 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Open WLAN Radio Cha...

Page 90: ... the following information 11n 11g In your radio network there are wireless LAN devices that are compatible with one or both of the following standards 802 11n 802 11g In this case set the wireless LAN standard for the 2 4 GHz fre quency band to 802 11n g 11g 11b In your radio network there are wireless LAN devices that are compatible with one or both of the following standards 802 11g 802 11b In ...

Page 91: ...and can be disabled in the FRITZ Box in order to reduce energy consumption without losing wire less LAN connections The Standard for Security IEEE 802 11i The WPA2 security mechanism is defined in the IEEE 802 11i standard WPA2 is an extension of the familiar security mech anism WPA Wi Fi Protected Access The main feature of the extension of WPA to WPA2 is the AES CCMP encryption process Mechanism...

Page 92: ...es This means that interference may occur within wireless networks operated in the vicinity of such de vices Generally this has adverse effects on the transmission rate including aborted connections A channel can have a bandwidth of 20 MHz transmission rate up to 216 Mbit s or 40 MHz transmission rate up to 450 Mbit s Channels located directly next to each other in the 2 4 GHz band may overlap and...

Page 93: ... Selection DFS ensures that the channels from 52 to 140 are kept free for higher priority users like weather radar systems If you are operating your FRITZ Box in one of these channels it mon itors the selected channel periodically for higher priority us ers and if necessary switches to a different channel Note that the FRITZ Box waits up to ten minutes as legally re quired before occupying a free ...

Page 94: ...low to normal transmission rate for instance reading and writing e mail use the 2 4 GHz frequency band Bandwidth Depending on which generation of the IEEE 802 11n standard is used the FRITZ Box can transport 300 to 450 Mbit s over wireless LAN Up to 1300 Mbit s are possible with the IEEE 802 11ac standard If not enough space is available in the radio spectrum to allow interference free transmissio...

Page 95: ...location of the Wireless LAN Channels in the 5 GHz Range Bandwidth MHz The maximum transmission Mbit s 20 216 40 450 80 1300 Channel Frequency GHz Channel Frequency GHz 1 2 412 8 2 447 2 2 417 9 2 452 3 2 422 10 2 457 4 2 427 11 2 462 5 2 432 12 2 467 6 2 437 13 2 472 7 2 442 Channel Frequency GHz Channel Frequency GHz 36 5 180 108 5 540 40 5 200 112 5 560 44 5 220 116 5 580 48 5 240 120 5 600 52 ...

Page 96: ...age 97 Quick Dial With quick dial numbers you can conduct calls on all tele phones You assign quick dial numbers in the telephone book entries Click to Dial With Click to Dial you can place calls by just clicking tele phone book entries with the mouse see page 98 Creating a New Telephone Book Entry 1 Open the FRITZ Box user interface see page 25 2 Select Telephony Telephone Book 3 Click New Entry ...

Page 97: ... Configuring Online Telephone Books e g Google Contacts 1 Open the FRITZ Box user interface see page 25 2 Select Telephony Telephone Book 3 Click the New telephone book link 4 Select Use the telephone book of an e mail account 5 Select a provider and enter the e mail address and pass word 6 Under Telephone Assignment select all FRITZ Fon cordless telephones on which you would like to use the telep...

Page 98: ...u can use click to dial In the Help of the FRITZ Box user in terface you can find detailed instructions 15 2 Call List The call list of the FRITZ Box contains your telephone calls and calls you missed missed calls In the FRITZ Box user interface the call list is found in the Te lephony menu New telephone numbers can be saved to the telephone book of the FRITZ Box with a mouse click in the call lis...

Page 99: ...lly by e mail Schedule You can define times for the answering ma chine to switch on and off on different days of the week Remote playback You can check the answering machine from on the go Configuring the Answering Machine 1 Open the FRITZ Box user interface see page 25 2 Select Telephony Answering Machine 3 Click the Settings button to configure the first answer ing machine To configure a new ans...

Page 100: ...the telephone with out waiting for the prompts Operating the Answering Machine on FRITZ Fon You can operate the answering machine in the menu of your FRITZ Fon cordless telephones For comprehensive instructions see the current FRITZ Fon manual on en avm de service manuals fritzfon Picking Up a Call from the Answering Machine You can pick up on your telephone a call that has already been accepted b...

Page 101: ... Delete all messages 3 Switch answering machine on off 4 Record greetings 1 Record greeting message 2 Record announcement 3 Record closing announcement Record and select 1 Listen to all greetings announcements of the select ed type Select the desired recording by pressing 2 5 Delete greeting announcement 8 Record greeting announcement End recording by pressing 1 0 Listen to Record and select menu ...

Page 102: ... option and confirm by clicking Next 5 Enter the fax ID in the following format 49 30 12345 country code area code without 0 your fax number 6 Define whether the FRITZ Box forwards incoming faxes by e mail or saves them You can also enter multiple e mail addresses Use a comma to separate the individual addresses 7 Click Next 8 Select your fax number Please note The fax function accepts all calls t...

Page 103: ...en the settings of the fax function 5 Click the Help button The Help on the fax function contains instructions on how to set up automatic fax detection Sending Faxes from the User Interface 1 Configure the fax function For instructions see Configuring the Fax Function on page 102 2 Open the FRITZ Box user interface see page 25 3 Select Telephony Fax 4 Select the recipient s name and fax number fro...

Page 104: ...number Examples of call diversion settings All calls are diverted to an external telephone number All calls that arrive for a certain telephone are diverted to your mobile telephone Calls from a certain person in the telephone book will be diverted to your mobile telephone Anonymous calls in which the caller does not transmit a telephone number will be diverted to an answering ma chine Configuring...

Page 105: ...le so that calls to foreign countries will be conducted with this telephone number Configuring Dialing Rules 1 Open the FRITZ Box user interface see page 25 2 Select Telephony Call Handling Dialing Rules 3 Click the New Dialing Rule button 4 Define the range of telephone numbers or the telephone number to which the dialing rule should apply 5 Select a telephone number from the Connect via drop dow...

Page 106: ...Do Not Disturb function so that none of the connected telephones or other terminal devices signal calls Do Not Disturb is switched on and off daily at previously spec ified times Call Block for Function Outgoing calls The blocked telephone number can no longer be called from the FRITZ Box Ranges of telephone numbers for in stance mobile networks can also be blocked Incoming calls The FRITZ Box wil...

Page 107: ...ser interface see page 25 2 Select the System Schedule Do Not Disturb menu 3 Enable the Do Not Disturb enabled option and define the time period during which the telephones should not be able to ring every day 4 Click Apply to save the settings Do Not Disturb is now enabled Do Not Disturb for a Single Telephone The Do Not Disturb function for an individual telephone is configured in the telephone ...

Page 108: ...alarm is configured and enabled 15 10 Baby Monitor The following telephones can be configured as a baby moni tor FRITZ Fon cordless telephones Telephones connected to the FON 1 or FON 2 on the FRITZ Box When a telephone is configured as a baby monitor it calls a previously specified telephone number automatically when ever the volume in the room reaches a defined level Configuring a FRITZ Fon Cord...

Page 109: ...onitor Enabled menu Configuring a Telephone at the FON Port as a Baby Monitor Here is how to configure a telephone at the FON 1 or FON 2 port 1 Press the following keys on the telephone 2 The baby monitor is enabled Place the handset near the child to be monitored 3 If the baby monitor is too sensitive set it to a lower sen sitivity The third button defines the sensitivity Eight lev els are availa...

Page 110: ...e internal calls between telephones con nected to the FRITZ Box 1 Enter an internal telephone number on the telephone The internal numbers of the telephones you have con nected are listed in telephone book of the FRITZ Box us er interface 2 Pick up the handset Group Call A group call or broadcast call is an internal call that is sig naled on all telephones connected with the FRITZ Box The call is ...

Page 111: ...the second call is connected 3 Hang up to connect the two external parties with each other Calling Line Identification Restriction CLIR Once for FON 1 or FON 2 For outgoing calls on the lines FON 1 and FON 2 you can restrict identification of your calling line once for one call 1 Press the keys s31r on the telephone 2 Enter the telephone number you would like to call 3 Pick up the handset For this...

Page 112: ... 1 and holding call 2 3 Press the following keys on the telephone Accepting or Rejecting Waiting Calls on FON 1 and FON 2 Requirements The FRITZ BoxCall waiting feature must be enabled for the individual telephone in the The telephone set tings can be edited in the user interface of the FRITZ Box under Telephony Telephony Devices Rejecting a Waiting Call Press the keys R0 Accepting a Waiting Call ...

Page 113: ...an alternate between the two calls as often as you like Holding and Consultation 1 While you are conducting the call press the Hold button R on the telephone Call 1 is on hold 2 Enter an internal or external telephone number When the called party accepts the call the second call is connected Alternating between calls Here is how to switch from the active to the held call Press the keys R2 The call...

Page 114: ...sing Keypad Shortcuts Keyboard shortcuts are commands consisting of multiple characters and numerals They can be used to control ser vices and features in the telephone network For information about which keypad sequences you can use contact your carrier 1 Press the keys sr Seq Seq stands for a keyboard sequence If the telephone is connected to the FON 1 or FON 2 port and you have disabled automat...

Page 115: ...elephones registered on the FRITZ Box will ring 2 To end the paging call press the DECT button on the FRITZ Box again or any button on your cordless tele phone 16 2 Registering a Cordless Telephone Read Registering FRITZ Fon and Other Cordless DECT Telephones on page 37 16 3 Deregistering a Cordless Telephone Deregister from the FRITZ Box the cordless telephones you no longer use 1 Open the FRITZ ...

Page 116: ...sing any keys on the telephone Requirements In the user interface see page 25 the option DECT Eco supported must be displayed for each cordless tele phone under DECT DECT Monitor The FRITZ Box must be configured as a DECT base sta tion The setting DECT enabled must be enabled under DECT Base Station in the user interface The following devices may not be registered with the FRITZ Box FRITZ DECT 200...

Page 117: ...o these settings all network devices con nected with the FRITZ Box are located in a single network The network settings can be changed and adapted to your conditions and needs But you should do so only if you are well versed in networking technology Network Overview The FRITZ Box user interface shows an overview with all of the devices and users connected with the FRITZ Box The network overview De...

Page 118: ...e This column displays the name under which the user or the network device is known to the FRITZ Box The names of network devices can be changed by clicking the button to edit the entry IP Address For network devices also displayed is the IP ad dress with which the device is integrated into the FRITZ Box network connection The wireless LAN icon is displayed for wireless connections Properties This...

Page 119: ...mode for network devices The computers must sup port Wake on LAN and be connected with the FRITZ Box with a network cable The Wake on LAN function is also available when the devices are connected via FRITZ Powerline devices The FRITZ Box supports Wake on LAN both for IPv4 and for IPv6 connections The Start Computer button You can start the computer each time it is accessed over the Internet by cli...

Page 120: ...144 IPv4 Address in the FRITZ Box Upon delivery the FRITZ Box is assigned the following IPv4 address 192 168 178 1 If you would like to change the IPv4 address please read through the following sections When Does It Make Sense to Change the IPv4 Address You should change the IPv4 address of the FRITZ Box if the following apply to your network You have an existing local IPv4 network one subnet with...

Page 121: ...HCP server is enabled by default in the factory settings The following range of IP addresses is re served for the DHCP server in the factory settings 192 168 178 20 192168178200 This IP address can be changed as needed Every time the operating system on a computer connected with FRITZ Box is started the DHCP server assigns it an IPv4 address from the IP address range of the DHCP server Only one DH...

Page 122: ...main in the same IP net work when the DHCP server is disabled you must enter the IPv4 addresses manually in the computers network settings First disable the option Obtain an IP address automatically and then enter the IP address manually in the appropriate field In the case of the preset IPv4 address of the FRITZ Box the following IPv4 addresses are available for assignment to the computers Here t...

Page 123: ...e DNSv6 server via router advertisement With this setting you specify that the FRITZ Box announc es the local DNSv6 server in the local network via router advertisement Alternatively the network devices can identify the local DNSv6 server via DHCPv6 IPv6 Settings Click the IPv6 Addresses button to configure settings for the IPv6 addresses in the local network Unique Local Addresses Communication w...

Page 124: ...status of the FRITZ Box e g connection status data transmission UPnP service thus allows you to monitor your FRITZ Box from a connected computer Here is how to change the UPnP settings 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Configure the UPnP settings in the Home Network Net work menu on the Programs page 17 2 Obtaining an IP Address Automatically The FRITZ Bo...

Page 125: ...Windows 8 and 8 1 the Search menu for apps appears 2 Enter ncpa cpl in the search field and press Enter Entering ncpa cpl in Windows 8 3 Click the network connection between the computer and the FRITZ Box with the right mouse button and select Properties 4 Under This connection uses the following items select Internet Protocol Version 4 TCP IPv4 5 Click the Properties button 6 On the General tab e...

Page 126: ...ac OS X 1 Select the System Preferences in the Apple menu 2 In the System Preferences window click the Net work icon 3 In the Network window select the Built in Ethernet entry from the Show list 4 Switch to the TCP IP tab and select the Using DHCP option from the Configure IPv4 drop down list 5 Click OK The computer now receives an IP address from the FRITZ Box Obtaining an IP Address Automaticall...

Page 127: ...s with a USB Y cable Connect this type of USB device to the FRITZ Box using a USB hub with its own power supply The total current consumption of connected USB devices without their own power supply may not exceed 500 mA Check the rating plates of the connected USB devices USB devices that exceed the total current consumption of 500 mA can be connected to the FRITZ Box using a USB hub with its own ...

Page 128: ...tructions below about how to use USB devices on your FRITZ Box The FRITZ Box can not defend the USB memory from ex ternal influences This means that voltage spikes or drops like those that occur during electrical storms may lead to data losses on connected USB storage media We recommend making regular backups of the USB memory contents to avoid any losses Whenever you want to remove USB devices fr...

Page 129: ...cessing the various storage media of the FRITZ Box Home network members can access the contents of con nected USB memory and all other memory of the FRITZ Box especially conveniently with FRITZ NAS For this FRITZ NAS offers a graphic interface Read section Managing Memory with FRITZ NAS on page 136 for more information Participants in the home network can use FTP software like FireFTP to exchange ...

Page 130: ...RITZ Box USB remote connection software to connect it with a computer Using a USB Printer as a Network Printer Configure the USB printer as a network printer on the FRITZ Box if the participants in the home network are to be able to use the printer jointly and simultaneously the printer is to be used by computers that use an oper ating system other than Windows For information about how to configu...

Page 131: ...er Connect the USB printer to the USB port of the FRITZ Box Preparing Configuration 1 Open the FRITZ Box user interface see page 25 2 Enable the advanced view 3 Select the Home Network USB Devices menu 4 Select the USB Remote Connection tab 5 Disable the option printers including all in one print ers 6 Save your settings by clicking Apply 7 Connect the USB printer to the FRITZ Box This concludes t...

Page 132: ...o the Ports tab 13 Disable the Enable bidirectional support option and click Apply The USB printer has been configured and can be used as a network printer Setting Up a USB Printer in Windows 8 1 or 8 1 Press the keyboard shortcut Windows key X and se lect Control Panel from the context menu 2 Click Hardware and Sound and select Devices and Printers 3 In the menu bar click Add a printer 4 In the A...

Page 133: ...dress input field 7 In the Print Using drop down list select the printer that is connected to the USB port of your FRITZ Box 8 Click Add or Add Port The USB printer has been configured and can be used as a network printer If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ Box can be reached within the network If the FRITZ Box is confi...

Page 134: ...RITZ Box USB Remote Connection Install the program for FRITZ Box USB remote connection on all of the computers with which you want to use the connect ed USB device 1 Connect the USB printer to the USB port of the FRITZ Box 2 Open the FRITZ Box user interface see page 25 3 Enable the advanced view 4 Select the Home Network USB Devices USB Remote Connection 5 Click the USB remote connection software...

Page 135: ...rs and se lect the option printers including all in one printers For an all in one printer with a memory function also en able the USB storage media option For an all in one printer with a scanner function also en able the others e g scanner option 5 Click Apply The FRITZ Box USB remote connection is enabled Using a USB Printer with FRITZ Box USB Remote Connection 1 Open the FRITZ Box USB remote c...

Page 136: ...ITZ NAS opens and displays the storage media enabled in the FRITZ Box 19 3 FRITZ NAS Password Protection Access to FRITZ NAS and thus to the storage media of the FRITZ Box can be protected by defining a password in the us er interface Under System FRITZ Box Users Log in to Home Network you can configure a shared password that is requested every time anyone in your home network accesses the FRITZ B...

Page 137: ...name is set up under Home Network FRITZ Box Name and appears in the following ar eas of your home network display Name of the wireless radio network SSID Name of the guest radio network SSID Name of the working group released for home network sharing Name of the media server Individualized FRITZ Box name for MyFRITZ Name of the DECT base station Push service sender name ...

Page 138: ...r household and control them over the Internet AVM smart home devices can be inserted in any outlets and connected wirelessly with the FRITZ Box All connected Smart Home devices can be configured directly at Home Network Smart Home in the FRITZ Box user interface for instance to automatically switch a lamp on and off and measure its ener gy consumption ...

Page 139: ...nes tablets laptops or other net work devices Guest devices can surf the Internet Guest devices have no access to your home network The guest access can be disabled automatically The guest access can use push service to notify you about all devices registering and deregistering The access profile Guest is set for the wireless guest access This access profile can be edited in the Internet Filters m...

Page 140: ...t LAN 4 as a guest access Features of the LAN Guest Access Guests can connect their laptops to the guest access with a network cable Guest devices can surf the Internet Guest devices have no access to the home network The access profile Guest is set for the LAN guest ac cess This access profile can be edited in the Internet Filters menu on the Access Profiles tab Configuring Guest Access Set up th...

Page 141: ...arious causes Work through the following steps in sequence until the error has been resolved Entering http fritz box in the Web Browser Enter http fritz box in the web browser instead of http fritz box Google Chrome for instance performs a Google search if the address of the FRITZ Box is not known and entered incom pletely Restarting the FRITZ Box 1 Disconnect the FRITZ Box from the power supply 2...

Page 142: ... only the Cache option 3 Click Clear Now Internet Explorer 1 Click the Tools menu and select Internet options 2 On the General tab click the Clear History button 3 Enable the Temporary Internet files option and click Delete Google Chrome 1 Click on the Chrome menu Customize and Control Goo gle Chrome button and select History Clear Brows ing Data 2 Select the beginning of time and below it only th...

Page 143: ...he No Proxy for field and then click OK If the manual proxy configuration is not enabled click Cancel Internet Explorer 1 Click on the Tools menu and select Internet options 2 Switch to the Connections tab and click the LAN set tings button 3 If the Use a proxy server for your LAN option is en abled click on Advanced Under Exceptions enter the address fritz box and click OK If no proxy server is u...

Page 144: ...has an emergency IP address 169 254 1 1 at which it can always be reached You can use this IP ad dress as follows 1 Connect your computer to the LAN 2 port of the FRITZ Box using a LAN cable 2 If your computer is already connected with the FRITZ Box over wireless LAN clear the wireless connection 3 Make sure that the computer obtains its IP address auto matically see page 124 4 Clear all other con...

Page 145: ...ion For more information see the manual of your computer Enable the Wireless Radio Network of the FRITZ Box When the WLAN LED is off press the WLAN button on the FRITZ Box Hold it down until the WLAN begins flashing The wireless network is switched on and the WLAN LED lights up Announcing the Name of the Wireless Radio Network If the wireless LAN software on your computer cannot find the wireless ...

Page 146: ...til the error has been resolved Positioning the FRITZ Box and Wireless Devices Correctly Often all that is needed is to position the FRITZ Box and wire less devices in different locations to improve the wireless LAN connection Do not set up the FRITZ Box in the corner of a room Do not set up the FRITZ Box directly next to or beneath an obstacle or a metal object like a cabinet or radiator Position...

Page 147: ...larm on page 108 Can I switch more than one alarm on and off No With the telephone keys you always switch on or off the first alarm The second and third alarm can be switched on and off here in the FRITZ Box user interface see Alarm on page 108 in the menu of a FRITZ Fon cordless telephone Switching the Alarm On and Off 1 Press the following keys on the telephone 2 Pick up the handset and hang it ...

Page 148: ... Configuring Do Not Disturb for other telephones Switching Do Not Disturb On and Off for FON 1 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again Switching Do Not Disturb On and Off for FON 2 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again In the FRITZ Box user interface you can also configure the Do Not Disturb function fo...

Page 149: ...on to an external number destination number that applies to all incoming calls 1 Press the following keys on the telephone 2 Pick up the handset Wait for the second long positive acknowledgment tone 3 Hang up the handset Disabling Call Diversion for All Calls 1 Press the following keys on the telephone 2 Pick up the handset Wait for the second long positive acknowledgment tone 3 Hang up the handse...

Page 150: ...t Wait for the second long positive acknowledgment tone 3 Hang up the handset Disabling Call Diversion for Own Telephone Number 1 Press the following keys on the telephone 2 Pick up the handset Wait for the second long positive acknowledgment tone 3 Hang up the handset Type of Call Diversion Keys immediately s21s destinationnumber s own number r delayed after 20 seconds s61s destinationnumber s ow...

Page 151: ...cknowledgment tone 3 Hang up the handset Enabling Call Diversion for FON 2 1 Press the following keys on the telephone Type of Call Diversion Keys immediately without ringing r411s destination num ber s immediately with ring r451s destination num ber s delayed after 20 seconds r421s destination num ber s only when busy r431s destination num ber s immediately when busy oth erwise delayed r441s dest...

Page 152: ... On and Off 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again 24 5 Loading Factory Settings 1 Press the keys r991s15901590s 2 Pick up the handset and hang it up again The factory settings are loaded Then the FRITZ Box will re start delayed after 20 seconds r422s destination num ber s only when busy r432s destination num ber s immediately when busy oth erwise de...

Page 153: ...mbers Example Automatic outside dialing on FON 1 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again Automatic outside dialing on FON 2 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again Automatic outside dialing is Call to the external telephone number 2345 Call to the internal number 2 enabled 2345 ss2 disabled 02345 2 Functi...

Page 154: ...u would like to pass the FRITZ Box on to another user By restoring the factory settings you can delete incorrect settings that prevent the FRITZ Box from functioning properly Resetting the FRITZ Box has the following effects All settings you made in the FRITZ Box will be deleted The network key of the factory settings will be activated again The IP configuration of the factory settings will be re ...

Page 155: ...ackup menu 2 Select the Factory Settings tab 3 Click the Load Factory Settings button The FRITZ Box is reset to its factory settings All settings made during operation will be overwritten 25 2 Uninstalling Supplementary Software Additional software for the FRITZ Box is available on the web pages of AVM at en avm de service downloads If you have installed supplementary programs on one or more compu...

Page 156: ... removed Uninstalling Programs in Windows 7 1 Open Start Control Panel Programs 2 Under Programs and Features click Uninstall a pro gram 3 Mark the AVM program you want to remove in the list 4 Click the Uninstall Change button The program will be removed Uninstalling Programs in Windows Vista 1 Open Start Settings Control Panel Programs and Functions 2 Mark the AVM program you want to remove in th...

Page 157: ...n Protocol for Voice over IP Broadband Forum TR 069 CPE WAN Management Protocol 26 2 Ports and Interfaces Cable port cable modem compliant with DOCSIS 3 0 or EuroDOCSIS 3 0 downward compatible with EuroDOCSIS 1 0 1 1 and 2 0 supports up to 24 chan nels in the receive direction and up to 8 channels in the send direction Two a b ports with RJ11 and TAE sockets for connecting two analog terminal devi...

Page 158: ...ac 1300 Mbit s 26 3 Router Functions Router DHCP server Firewall with IP masquerading NAT IPv4 and IPv6 Parental controls and filter lists Port Forwarding Dynamic DNS VPN 26 4 User Interface and Display Configuration and status messages via a web browser on a connected computer Five LEDs indicate the condition of the device 26 5 Tones Busy signal 500 ms tone 500 ms pause 20 ms Ring tone 1 s tone 4...

Page 159: ...ature 20 C 70 C relative humidity operation 10 90 relative humidity idle 5 95 Supply voltage 230 V 50 Hz Maximum power consumption 25 W Average power consumption 11 W The average power consumption was determined at room temperature 23 C to 27 C with the following load wireless LAN on no devices registered via wireless LAN DECT on one telephone registered via DECT no active calls one network device...

Page 160: ...an extend one or both ends of the network cable You will need the following components to extend the cable Standard CAT 5 network cable When components of a category smaller than Cat 5 are used reduced transmission rates may result You can use both straight cables and crosslink cables 1 standard RJ45 CAT 5 double coupling with a 1 1 pinout All components are available from specialized vendors Repl...

Page 161: ...wnloaded from the Internet at the following address en avm de service manuals fritzbox Choose the FRITZ Box product group and then your FRITZ Box 6490 Cable The PDF is opened 27 2 Information in the Internet On its website AVM presents comprehensive information on your AVM product Videos on the FRITZ Box Videos on many of the FRITZ Box functions are available showing animated demonstrations of how...

Page 162: ... was sent to AVM Automatically Sending Error Reports to AVM In the case of serious errors this service generates a report on the problem that occurred and automatically sends this er ror report to AVM The error report helps improve the stability of FRITZ OS Settings options for automatically sending error reports are lo cated on the Contents AVM Services page of the FRITZ Box user interface Evalua...

Page 163: ...age 21 2 If you have any problems for instance in establishing connections read the section Help in Case of Errors from page 141 3 Search for a solution in the AVM Knowledge Database en avm de service This site contains answers to questions frequently posed to our Support team Support by e mail You can send us an English language e mail request at any time using the Service area of our website You...

Page 164: ...nts of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direct or indire...

Page 165: ...use of certain haz ardous substances in electrical and electronic equip ment The following norms were consulted to assess conformity EN 60950 1 2006 A1 2010 EN 55022 2010 EN 55024 2010 EN 301 489 1 V1 9 2 EN 301 489 6 V1 3 1 EN 301 489 17 V2 2 1 EN 300 328 V1 7 1 EN 301 406 V2 1 1 EN 62311 2008 The CE symbol confirms that this product conforms with the above mentioned norms and regulations Berlin ...

Page 166: ...ents con tained in the package may not be disposed with household waste After use please dispose of FRITZ Box 6490 Cable and all electronic components and devices included with delivery at a collection point in your local community for the disposal of electric and electronic appliances Symbol for the separate collection of electric and electronic devices ...

Page 167: ...FRITZ Box 6490 Cable 167 Drilling Template A drilling template is presented below Use the drilling template as a guide to mark the holes needed to mount the FRITZ Box on a wall ...

Page 168: ...197 mm This page must be printed out at a size of 100 Do not enlarge it adjust its size reformat or rescale it in your printer settings ...

Page 169: ...declaration 165 CLIR calling line identification restriction 111 configuration 25 connecting answering machine 35 cable 17 computer 19 door intercom system 39 electrical power 17 fax machine 35 smartphone 37 telephone 35 to hub switch 20 USB devices 127 connecting IP telephones 39 connecting ISDN telephones 36 consultation 113 conventions 10 copyright 164 cordless telephone deregistering 115 pagin...

Page 170: ... FRITZ App Ticker 98 FRITZ Box diagnostics 28 FRITZ Box function test 28 FRITZ Box keylock 32 FRITZ Box password configuring 43 password forgotten 52 quick access 44 FRITZ Box user account configuring 45 disabling 51 forgot password 52 ftpuser 50 quick access 51 rights 48 FRITZ NAS password protection 136 requirements 136 starting 136 G Green AP wireless LAN 29 green mode LAN 30 guest access LAN 4...

Page 171: ...yboard shortcuts 147 keypad shortcuts 114 L LAN connecting 19 guest access 140 LEDs meaning 14 legal notice 164 LISP 80 M media server 129 MyFRITZ Internet Access 49 personal cloud service 54 security 59 setting up an account 55 using 56 MyFRITZ App 57 N NAS 48 136 network changing settings 122 connecting 19 factory settings 119 hub switch 20 IPv4 settings 119 network overview 117 network settings...

Page 172: ... password 43 FRITZ Box user account 45 installing and connecting 7 password protection 42 saving settings 33 VPN 75 settings Internet access 49 IP address 124 network 119 protecting with a password 42 restoring 34 saving 33 155 user interface 25 Smart Home 48 138 smartphone 37 57 98 software uninstalling 155 starting operation package contents 16 requirements 16 storage NAS 136 streaming 129 suppo...

Page 173: ...5 overview 25 password protection 42 V videos 161 views of the user interface advanced view 27 standard view 27 VPN client 77 configuration wizard 76 user account 49 using remote access 75 W Wake on LAN 119 whitelist 60 Windows users 66 wireless auto channel 93 wireless LAN access point 13 connecting 21 extending a radio network 86 frequency ranges 92 guest access 139 network key 24 range 86 switc...

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