Fritz! Box 3272 Installation And Operation Manual Download

Page: 113 / 137

Help in Case of Errors

FRITZ!Box 3272

113

Help in Case of Errors

For more help, see the AVM Knowledge Base in the Internet:

avm.de/en/service

18.1

The User Interface Does Not Open

If the FRITZ!Box user interface cannot be opened, this can
have various causes.

Work through the following steps in sequence until the error
has been resolved.

Enter http://fritz.box in the web browser

Enter

http://fritz.box

in the web browser instead of

fritz.box

Google Chrome, for instance, performs a Google search if the
address of the FRITZ!Box is not known and entered incom-
pletely.

Restarting the FRITZ!Box

Disconnect the FRITZ!Box from the power supply.

Wait about five seconds before reconnecting to the pow-
er supply.

Wait until the LEDs “Power” and “WLAN” (only if wireless
LAN is switched on) light up.

The FRITZ!Box is ready for operation again.

Summary of Contents for Box 3272

Page 1: ...FRITZ Box 3272 AVM GmbH Alt Moabit 95 10559 Berlin Telefon 030 39976 0 info avm de www avm de Installation and Operation 411298001 Installation and Operation 12 41129800 ...

Page 2: ...rity and Handling 12 4 Connecting the FRITZ Box 14 4 1 Connecting to Electrical Power 14 4 2 Connecting to the Internet 15 5 Connecting the Computer to the FRITZ Box 17 5 1 Connecting Computers to the LAN Port 17 5 2 Connecting Computers Wirelessly over Wireless LAN 19 6 The FRITZ Box User Interface 26 6 1 Opening the User Interface 26 6 2 Overview Everything at a Glance 26 6 3 Configuring FRITZ B...

Page 3: ...he FRITZ Box 49 9 1 Configuring MyFRITZ 49 9 2 Using MyFRITZ 51 9 3 Security with MyFRITZ 54 10 Firmware Update Updating FRITZ OS 55 10 1 Performing an Update with the Wizard 55 10 2 Performing an online update 56 10 3 Performing a Manual Update 57 10 4 Using the Automatic Search for Updates 58 11 FRITZ Box as an Internet Router 60 11 1 Child Protection Controlling Internet Access 60 11 2 Port For...

Page 4: ...1 Network Settings in the FRITZ Box 88 14 2 Obtaining an IP Address Automatically 96 15 USB Devices in the FRITZ Box Home Network 100 15 1 Power Supply for USB Devices 100 15 2 USB Devices on the FRITZ Box 100 15 3 Using USB Devices Safely 101 15 4 Configuring Access Rights 102 15 5 Accessing USB Memory 102 15 6 Sharing a USB Printer 103 16 FRITZ NAS Storage in the Home Network 110 16 1 Prerequisi...

Page 5: ... 121 20 Technical Specifications 123 20 1 Ports and Interfaces 123 20 2 Router Functions 123 20 3 User Interface and Display 124 20 4 Physical Specifications 124 20 5 Cable 124 21 Customer Service 125 21 1 Documentation on the FRITZ Box 125 21 2 Information in the Internet 125 21 3 Feedback on FRITZ Box 126 21 4 Support from the Support Team 126 21 5 Manufacturer s Warranty 128 Legal Notice 129 Le...

Page 6: ...e observed to avoid malfunctions Marker Example Quotation marks designate elements in the user interface path entries and names of folders and files Home Network C Pictures Documentation Pointed brackets mark wild cards Telephone number Blue underlined text designates addresses to be entered in the browser fritz box Blue text designates links and references within this manual see page 129 Bold typ...

Page 7: ... and network devices into your private home network The devices can exchange data with each other and enjoy shared access to USB hard drives USB printers and other USB devices The FRITZ Box transmits music video and im age files to suitable playback devices in the home network Settings for the FRITZ Box and for your private network are configured in a user friendly user interface The user interfac...

Page 8: ...ADSL LAN 1 LAN 4 4 Ethernet ports for connecting computers and other network devices like game consoles and network hubs LAN 1 LAN 2 gigabit Ethernet 10 100 1000 Base T LAN 3 LAN 4 Ethernet 10 100 Base T USB 2 USB 2 0 ports for connecting USB devices like printers or storage media Notebook smartphone video TVStreaming WLAN 2 4 GHz LAN 100 MBit s PC game console 2 x LAN Printer storage media UMTS H...

Page 9: ... the 2 4 GHz frequency band 2 2 Buttons The FRITZ Box has two buttons on the top of the housing FRITZ Box buttons WLAN Button With the WLAN button you can turn the wireless LAN func tion on and off WPS Button With the WPS button you can connect wireless devices with the FRITZ Box by WPS WPS is an easy way to establish secure wireless connections see page 20 WLAN DSL Info LAN Power WPS WLAN ...

Page 10: ...ed de vice network adapter or hub switch WLAN on Wireless LAN function is enabled flashing Switching the wireless LAN function on or off Adopting the wireless LAN settings Performing WPS WPS procedure aborted More than two wireless devic es are performing WPS at the same time Repeat the WPS procedure DSL on Internet connection is active Info flashing Updating FRITZ OS the firmware of your FRITZ Bo...

Page 11: ... power supply unit one network cable one DSL cable printed product information 3 2 Requirements for Operation In order to operate the FRITZ Box you must have the following an up to date web browser Some of the FRITZ Box functions can be used only with a web browser that supports HTML5 for instance Firefox version 17 or higher Internet Explorer version 9 or high er or Google Chrome version 23 or hi...

Page 12: ... handling instructions Safety Instructions Avoid overloading power outlets extension cables and socket strips Overloaded power supply components present a fire and electrocution risk Avoid using sockets strips and extension cords if at all possible Do not connect multiple extension cords or socket strips to each other Before mounting the FRITZ Box on the wall make sure that there are no electrical...

Page 13: ...nicians The FRITZ Box is intended for indoor use only Handling the FRITZ Box You can either place the FRITZ Box on a horizontal sur face or mount it on a wall For a drilling template to mount the FRITZ Box on a wall see page 132 Place or hang the FRITZ Box in a dry location that is free of dust and protected from direct sunlight For ideal operating conditions mount the FRITZ Box on a wall with the...

Page 14: ...Z Box package 2 Connect the power supply unit to the socket on the FRITZ Box labeled Power 3 Plug the other end into an AC power outlet The Power LED begins flashing after a few seconds to indi cate that the FRITZ Box is ready for operation Before you connect the FRITZ Box note the additional in structions in the section Security and Handling on page 12 LAN 2 LAN 2 LAN 3 LAN 3 LAN 4 LAN 4 LAN 1 LA...

Page 15: ...e other end to the socket on the DSL splitter labeled DSL or similar Connecting with the Cable Connection With an additional cable modem you can also use your FRITZ Box 3272 on a cable connection Use a network cable 1 Connect the free end of the network cable to the LAN Ethernet port on the cable modem 2 Connect the other end of the network cable to the socket on the FRITZ Box labeled LAN 1 3 Conn...

Page 16: ...ations network see page 33 Connecting with a Router Network You can use the FRITZ Box at an already existing Internet ac cess For this the FRITZ Box is not connected to the router or network Connecting Using a Network Cable 1 Connect the FRITZ Box to the router with a network cable 2 Insert one end of the cable into the socket on the FRITZ Box labeled LAN 1 3 Insert the other end of the cable into...

Page 17: ...uded in the package into the network LAN port of the computer 2 Insert the free end of the cable into a LAN socket on the FRITZ Box For connections at maximum speed gigabit Ethernet connect the cable to the LAN 1 or LAN 2 socket Now the FRITZ Box and the computer are connected to each other A computer can be connected with the FRITZ Box using only one of these methods It is not possible to connect...

Page 18: ...r Switch You can also connect a network hub or switch to the LAN ports on the FRITZ Box Connecting the FRITZ Box to a network hub 1 Insert the network cable included in the package into the uplink port of the network hub or network switch 2 Insert the free end of the cable into a LAN socket on the FRITZ Box For connections at maximum speed gigabit Ethernet connect the cable to the LAN 1 or LAN 2 s...

Page 19: ... external wireless LAN adapter like a USB stick for example or a device integrated in the comput er Many modern computers and notebooks come with a wireless LAN device integrated Wireless LAN Security Settings In the FRITZ Box wireless LAN security settings are en abled upon delivery Before a computer can establish a wireless connection to the FRITZ Box the wireless LAN security settings of the FR...

Page 20: ...if WPS can be enabled via the control software of the wireless LAN device 1 Briefly press the WPS button of the FRITZ Box 2 When the WLAN LED flashes start WPS on the wireless LAN device You have two minutes for this task How to start WPS depends on the wireless LAN device Either press a button on the wireless LAN device or start WPS in the device s control software The connection between the FRIT...

Page 21: ...e of the wireless LAN device 7 Click Start WPS The WLAN LED on the FRITZ Box flashes slowly indicating that the WPS procedure has begun Now a secure wireless LAN connection is being established between the FRITZ Box and the wireless LAN device The Wireless LAN Device Specifies the PIN 1 Open the FRITZ Box user interface 2 Select the WLAN Security menu 3 Go to the WPS Quick Connection page 4 Enable...

Page 22: ...omputer 2 Insert your FRITZ WLAN USB Stick into one of the USB ports on the FRITZ Box The wireless LAN security settings are transmitted to the FRITZ WLAN USB Stick The Info LED on the FRITZ Box begins flashing quickly As soon as the Info LED stops flashing transmission of the settings has been concluded 3 Remove the FRITZ WLAN USB Stick 4 Now insert the FRITZ WLAN USB Stick into the USB port of t...

Page 23: ...o use a separate wireless LAN device because you do not have one integrated then install the wireless LAN device in the computer along with the corresponding wireless LAN software Please take note of the instructions in the doc umentation of the device Transferring Wireless LAN Security Settings The values for wireless LAN security preconfigured in the FRITZ Box have to be transferred to the wirel...

Page 24: ...he FRITZ Box to WEP For this you must change the wireless LAN settings in the FRITZ Box 1 Connect the FRITZ Box and the computer using the net work cable yellow see the section Connecting Compu ters to the LAN Port on page 17 2 Open the FRITZ Box user interface see the section Opening the User Interface on page 26 3 Select the WLAN Security menu 4 Then select WEP encryption and enter a network key...

Page 25: ...llow 8 Configure your wireless LAN device with the security set tings entered in the FRITZ Box The wireless LAN connection between your wireless device and the FRITZ Box will be established We strongly recommend using a wireless LAN device that supports WPA or WPA2 for instance a FRITZ WLAN USB Stick from AVM WEP is out of date and data encrypted with WEP can be deciphered within minutes ...

Page 26: ...nt information about the FRITZ Box is displayed di rectly on the Overview page of the FRITZ Box user interface By clicking the linked entries or more you can jump from this page to the corresponding menus and configure settings there In the upper area of the window the FRITZ Box is displayed with its complete product name the currently installed ver sion of FRITZ OS and its current energy consumpt...

Page 27: ... area of the user in terface Using the Wizards The following Wizards assist you in setting up the FRITZ Box step by step The Save Settings Wizard Save the settings you configured on your FRITZ Box per manently on your computer or restore the previous set tings The Update Firmware Wizard This Wizard checks whether new firmware is available for your FRITZ Box and installs it automatically if desired...

Page 28: ...t Switching between the Views The View link in the footer of the FRITZ Box allows you to switch instantly between the standard view and the advanced view 6 5 Saving the FRITZ Box Settings All of the settings you configure in your FRITZ Box can be saved in a backup file on your computer With this backup file you can restore your settings to the FRITZ Box at any time or load your settings to another...

Page 29: ... FRITZ Box of the same model on the Restore tab load your saved settings to another FRITZ Box model on the Apply tab In this case you can select which set tings are to be applied to the FRITZ Box Saving settings 1 Open the System Save Settings menu Depending on the browser you use and how it is config ured while saving either you can specify a location for storage or automatically have the backup ...

Page 30: ...me 5 Then click the Restore button All of the settings from the backup file are loaded to the FRITZ Box Then the FRITZ Box will be restarted After the restart you will be automatically redirected to the FRITZ Box Overview page Apply settings 1 Open the System Save Settings menu 2 Switch to the Apply tab A password must be entered only if you would like to transfer the settings of this FRITZ Box to...

Page 31: ...e an over view of all settings that you can apply to the FRITZ Box 6 Select from the list the settings to be adopted 7 Click Apply The selected settings are loaded to the FRITZ Box After the settings have been applied the FRITZ Box must be restarted Settings that do not match your FRITZ Box or which are already configured in your FRITZ Box will not be offered for application ...

Page 32: ...ure the Internet connection Configuring an Internet Connection Automatically If your Internet service provider arranges for the service of au tomatically configuring your Internet connection the auto matic configuration will be performed right after the FRITZ Box is connected No additional settings for the Inter net connection have to be configured in the FRITZ Box To start automatic configuration...

Page 33: ...hed and controlled by the FRITZ Box itself so that in this operating mode too all FRITZ Box functions like Internet telephony firewall are available without restriction 1 Open the FRITZ Box user interface see page 26 2 Select Wizards in the menu 3 Click the Check Internet Connection Wizard and follow the instructions 7 3 Configuring an Internet Connection for the Mobile Network With a USB modem yo...

Page 34: ... the router or network For this kind of connection the FRITZ Box can be configured as an independent router or as an IP client in the existing network Configuring FRITZ Box as a Router You can configure the FRITZ Box to work as an independent router to provide a network with its own network address range 1 Connect the FRITZ Box to the router network with a cable as described in section Connecting ...

Page 35: ...scribed in section Connecting with a Router Net work on page 16 2 Open the FRITZ Box user interface 3 Select the Internet Account Information menu 4 Select the More Internet service providers entry from the Internet Service Provider drop down list 5 Select the Other Internet Service Provider entry from the second drop down list 6 From the Connection area select the External modem or router option ...

Page 36: ...onnection in your FRITZ Box you can surf the Internet with any computer con nected to the FRITZ Box 1 Start a web browser on your computer 2 Enter in the address field the URL of the web page you would like to visit for instance avm de en The requested Internet page is opened and displayed ...

Page 37: ...ITZ Box is to en ter the FRITZ Box password Define a password specific to this device which will be requested every time the user interface is opened For instructions on setting up the FRITZ Box pass word see the section A single FRITZ Box Access for All Users from page 39 For more specialized application areas you can also set up FRITZ Box users For each user account you define which contents of ...

Page 38: ...or which he is autho rized For more information about which rights you can set up in a user account see the section starting on page 43 The FRITZ Box user inter face can be opened from the home network Yes Yes You can access the FRITZ Box user interface from devices that are connected with the FRITZ Box in the home net work The FRITZ Box user inter face can be opened via an Internet connection No ...

Page 39: ...tory settings to the FRITZ Box and all of your personal settings will be lost see page 47 8 1 A single FRITZ Box Access for All Users The basic method of logging in to the FRITZ Box user interface is to enter the FRITZ Box password With this password all us ers can open the user interface and access all of the FRITZ Box s contents and settings Setting Up the FRITZ Box Password 1 In the FRITZ Box u...

Page 40: ... would like to leave the FRITZ Box user interface Log off of the FRITZ Box before you surf the web with your browser If you do not click on the FRITZ Box user interface for a period of longer than sixty minutes you will be logged off automatically 8 2 Individual Access for Each FRITZ Box User If you would like to access your FRITZ Box from the Internet you have to configure password protected logi...

Page 41: ... the FRITZ Box for Internet access For more in formation see the section page 43 5 In the Rights section specify for each FRITZ Box user which FRITZ Box contents he is allowed to use For comprehensive information about rights read from page 43 6 Save your entries by clicking OK The FRITZ Box user account has been set up 7 Switch to the Login from Home Network tab and select Login with FRITZ Box us...

Page 42: ...ed to use the FRITZ Box contents for which he has access rights from the Internet Keep in mind that a corresponding service must also be enabled in the FRITZ Box for Internet access For more in formation see the section Accessing the FRITZ Box from the Internet from page 43 5 In the Rights section specify for each FRITZ Box user which FRITZ Box contents he is allowed to use For comprehensive infor...

Page 43: ... network with these rights the user can open the fritz box view There he can view the contents of faxes and the call list and FRITZ App Fon and listen to voice messages Access to NAS contents After logging in from the home network a user with these rights can open the FRITZ Box user interface Here he can view the contents for which he has read rights and if he has write rights as well edit these c...

Page 44: ...ITZ Global Access to the FRITZ Box from page 49 For more information about HTTPS see the chapter Access from the Internet via HTTPS FTP and FTPS from page 66 How to Use FRITZ Box User Accounts Using your personal FRITZ Box user account with all rights you can control your FRITZ Box at home from any where and also view contents and download what you need If you set up a FRITZ Box user account for e...

Page 45: ...ly the login method with FRITZ Box user name and password to access your FRITZ Box you cna also set up a user account with NAS access rights Quick Access to Your Own User Account At the top of the FRITZ Box user interface is a navigation bar that allows users to switch between the views of the FRITZ Box they are authorized to use Displayed on the left is the name of the FRITZ Box user account with...

Page 46: ...od of longer than sixty minutes you will be logged off automatically Disabling FRITZ Box Users You can disable a user account without deleting it The owner of a disabled account can no longer access the FRITZ Box con tents 1 In the FRITZ Box user interface open the System FRITZ Box Password FRITZ Box Users menu 2 Click the Edit button for the user account to be dis abled 3 In the Users section rem...

Page 47: ...after about five seconds and wait until the Power LED lights up In the first ten minutes after restarting you can restore the factory settings to the FRITZ Box 3 Open the browser on a computer connected with the FRITZ Box by wireless LAN or LAN and enter fritz box in the address field 4 In the Welcome to your FRITZ Box window click under neath the password query on Forgot password and follow the i...

Page 48: ...s not suffi ciently protected from malicious programs or unwelcome ac tivities Therefore we urgently advise against using the FRITZ Box without password protection For comprehensive information about logging in to the FRITZ Box with a password see the sections Individual Ac cess for Each FRITZ Box User from page 40 and A single FRITZ Box Access for All Users from page 39 Protect your FRITZ Box by ...

Page 49: ...oud service in which all of your data are lo cated safely at home Data transmission is encrypted see page 54 FRITZ Box user interface With MyFRITZ you can open the user interface of your FRITZ Box from anywhere and con figure settings 9 1 Configuring MyFRITZ The MyFRITZ service can be used only with a MyFRITZ ac count Register your FRITZ Box to receive a MyFRITZ account For instructions see the Se...

Page 50: ...umer als and special characters See Characters for Passwords in the Online Help of the FRITZ Box for more information about which characters you re allowed to use When a password is defined it is displayed in clear text Once it has been saved every time it is entered it will be displayed encoded 6 If you do not have a FRITZ Box user account yet you will be prompted to set one up by assigning a use...

Page 51: ...t ac cess to the FRITZ Box via HTTPS enabled are selected Click on Refresh status if the status of your MyFRITZ ac count is not yet marked with a red icon 9 2 Using MyFRITZ As soon as you have created a MyFRITZ account and regis tered your FRITZ Box with the account you can begin using the MyFRITZ service You can reach your FRITZ Box from anywhere by opening the myfritz net web site in any web bro...

Page 52: ...information on the apps from AVM go to avm de en fritzapps During configuration your smartphone or tablet must be con nected with the FRITZ Box over wireless LAN After setup you can use the MyFRITZ App no matter whether you re at home or on the go 1 Load the MyFRITZ App suitable for your smartphone to the device 2 Connect your smartphone or tablet with your FRITZ Box via wireless LAN 3 Open the My...

Page 53: ...ion with MyFRITZ is required If you registered with the FRITZ Box password you now have access to all of the contents stored on your FRITZ Box If you registered using the information for your FRITZ Box user account the MyFRITZ page will show those contents of your FRITZ Box to which you have access rights Mulitple FRITZ Boxes You can register multiple FRITZ Boxes at one MyFRITZ account Every FRITZ...

Page 54: ...the user interface of the FRITZ Box The HTTP protocol is used to update the IP address on myfritz net each day The password is never transmitted as clear text For further details on the HTTPS and HTTP protocols see the section Access from the Internet via HTTPS FTP and FTPS from page 66 The FRITZ Box generates its own https certificate Because this certificate does not come from a certification au...

Page 55: ...ox user interface see page 26 2 Click Wizards in the menu and start the Update Firm ware Wizard The Wizard checks whether a FRITZ OS update is avail able for your FRITZ Box If the Wizard finds an update it displays the version number of the new FRITZ OS Click the link under the FRITZ OS version to view information about further de velopments and new functions contained in the FRITZ OS update Read ...

Page 56: ... Firmware The FRITZ Box checks whether a FRITZ OS update is available for your FRITZ Box If a new FRITZ OS version is available for your FRITZ Box the Start Firmware Update Now button will be dis played 5 Click this button to start the update The FRITZ OS update begins and the Info LED on the FRITZ Box starts flashing The firmware update is complete when the Info LED stops flashing Never clear the...

Page 57: ...browser 2 Switch to the folder for your FRITZ Box model then to the sub folder firmware and then to the folder named english 3 Download the current firmware update for your FRITZ Box with the file suffix image to the computer The currently installed firmware version is displayed on the Firmware File tab and on the Overview page The version number of the downloaded and saved firmware is included in...

Page 58: ...ose the file with the new firmware you already downloaded and saved on your computer 6 Click the Start Update button The new firmware is transmitted to the FRITZ Box The firmware update is complete when the Info LED stops flashing 10 4 Using the Automatic Search for Updates With the AVM service Search for updates automatically you will always be informed about the latest FRITZ OS updates for your ...

Page 59: ...sabling Search for updates automatically service The service Search for updates automatically is set enabled upon delivery of the FRITZ Box but you can disable it if desired 1 Open the FRITZ Box user interface see page 26 2 Select the Contents link in the header The contents page or site map of the FRITZ Box user in terface is opened 3 Scroll down to the end of this page and click the AVM Services...

Page 60: ...ion of Internet use each day Contents you can use filtering to block access to web sites with inappropriate content Network applications you can block unauthorized net work applications from running Time Restrictions Filter Lists Network Applications Restricting online time On a timetable you can define at what times and for a total of how long the Internet connection may be used on each day of th...

Page 61: ...t a few web sites Block web sites with a blacklist You can create a list known as a blacklist in which you include the web sites a user is not allowed to ac cess This list can integrate the BPjM list of web sites with adult content issued by the German federal gov ernment No web site included on the blacklist can be opened When a blacklist is used web pages generally can no longer be opened by ent...

Page 62: ...ndows users requires the ser vice AVM FRITZ Box Child Protection This service can be downloaded for free from the AVM web site Setting up child protection in the FRITZ Box 1 Open the FRITZ Box user interface see page 26 2 Select the Internet Filters menu The Child Protection menu is displayed 3 Select a network device or a Windows user 4 Click the button See the Online Help available in the FRITZ ...

Page 63: ...ers in your network to other Internet users The following port forwarding methods are possible in the FRITZ Box PING IPv4 The FRITZ Box responds to ping inquiries from the Internet addressed to the IPv4 address of the FRITZ Box IPv6 The FRITZ Box responds to ping inquiries from the Internet addressed to the IPv6 address of the FRITZ Box Additionally you can set up PING6 port forwarding rules for e...

Page 64: ... to determine the public IPv4 address of the FRITZ Box 1 Open any Internet page in order to establish an Internet connection 2 Open the FRITZ Box user interface and enable the ad vanced view in the user interface ESP GRE IPv4 Within IPv4 networks you can open the firewall for the two protocols ESP and GRE which do not use ports Exposed host Open firewall completely IPv4 Within IPv4 networks you ca...

Page 65: ...RITZ Box transmits the new IP address to the dynamic DNS provider in the form of an update request Then the domain name is assigned to the current IP address by the dynamic DNS provider Setting up Dynamic DNS in the FRITZ Box 1 Open the FRITZ Box user interface see page 26 2 Enable the advanced view 3 Select the Internet Permit Access menu 4 Select the Dynamic DNS page and set up dynamic DNS See t...

Page 66: ...itted is con figured Access to NAS Every user who would like to access the NAS of the FRITZ Box externally from the Internet re quires a FRITZ Box 3272 user account for which the au thorizations Access from the Internet permitted and Access to NAS contents are configured The protocols for the desired access must be enabled in the FRITZ Box HTTPS FTP and FTPS The protocols HTTPS FTP and FTPS are us...

Page 67: ...they access the Internet connection For example you may wish to ensure that applications like IPTV and video on demand are always treated with higher priority than other applications You can also specify that file sharing applications like eMule and BitTorrent always have to wait be hind online games Categories for Prioritization There are three categories for prioritization Real time appli cation...

Page 68: ...zed in this category 90 of the FRITZ Box s upload bandwidth is available as long as no application from the Real time applica tions category requires bandwidth The remaining 10 of the upload bandwidth is available for applications that are prioritized in lower categories or not prioritized at all If multiple network applications are assigned to the Pri oritized applications category then they must...

Page 69: ...e sent to the Internet than the upstream transmission rate of the Internet connection allows As long as no packets are being sent from higher priority applications the full transmission rate of the Internet connection is available for low priority packets Setting Up Prioritization in the FRITZ Box 1 Enable the advanced view 2 Prioritization is set up in the Internet Filters Prioritization menu 11 ...

Page 70: ...e Online Help of the FRITZ Box to set up VPN Supplementary software for VPN All of the information required for a VPN is saved in a configu ration file The terminals involved in any VPN must receive this file Individual computers that are networked over a VPN require a VPN client Configure FRITZ Box VPN Connection Wizard AVM provides the Configure FRITZ Box VPN software for creating configuration ...

Page 71: ...he DNS server entry 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 In the Internet Type of Connection menu select the DNS Server page 4 Change the settings for the DNS servers 11 8 DNSSEC Security for DNS Queries DNSSEC is short for Domain Name System Security Exten sions As the name says this is an extension of DNS the do main name system DNSSEC ensures that both the DNS server ...

Page 72: ... Box for wards DNSSEC queries from the home network to the Inter net The FRITZ Box forwards DNSSEC responses from the In ternet to the home network The DNSSEC information must be validated on the computer in the home network For this DNS SEC must be supported in the operating system 11 9 IPv6 The New Internet Protocol IPv6 stands for Internet protocol version 6 and is the succes sor to IPv4 The FR...

Page 73: ...ts are separated by IPv6 subnet works UPnP UPnP AV media server automatic provisioning TR 064 IPv6 capable Services in the Internet FRITZ NAS access via FTPS completely closed firewall to protect against unwanted data from the Internet Stateful Inspection Firewall automatic provisioning TR 069 time synchronization over NTP Network Time Protocol remote access via https dynamic DNS via dyndns org an...

Page 74: ...t up so that the mobile telephone connection is established automatically whenever the DSL connection fails This guar antees Internet access even when the DSL connection is missing A USB modem for mobile Internet access UMTS HS PA and a SIM card from a mobile communications provider are required for this The FRITZ Box supports UMTS HSPA mo dems from various manufacturers Here is how to set up the ...

Page 75: ...ver the mobile communications network For more informa tion see the Online Help of the FRITZ Box Access to the Internet is now guaranteed even when the DSL connection fails As soon as the DSL connection is stable and available for at least 30 minutes the connection will be switched back to the DSL connection ...

Page 76: ...TZ Box and your devices are encrypted For encryption the FRITZ Box and your wireless devices must use the same en cryption method The FRITZ Box is preconfigured with today s safest method WPA2 This encryption method is supported by most of the latest wireless devices If you would like to use wireless devices that do not support WPA2 or WPA you can switch encryption in the FRITZ Box to the older le...

Page 77: ...an connect wireless devices with the FRITZ Box manual ly Wireless devices like notebooks tablets and smartphones use the wireless LAN software of their own operating system for this connection A wireless LAN adapter at the USB port of your computer can use the wireless LAN software of your com puter or a wireless LAN program of its own No matter what program is used to establish the wireless LAN c...

Page 78: ...le modem you cannot set up guest access Configuring Wireless LAN guest access 1 Open the FRITZ Box user interface 2 Make sure that the wireless radio network WLAN is en abled in the WLAN Radio Network menu 3 Select the WLAN Guest Access menu and enable guest access 4 Assign a name for the guest wireless network SSID and enter a network key at least 20 characters long under Security This concludes ...

Page 79: ... FRITZ Box settings 1 Open the FRITZ Box user interface see page 26 2 Open the System Night Service menu 3 Enable the schedule for the wireless radio network 4 Configure the settings for Night Service With the options Switch WLAN off daily and Switch WLAN off according to timetable you define the intervals for switching You can also select the option The radio network cannot be switched off until ...

Page 80: ...xtending a Wireless LAN Radio Network with a Wireless Repeater You can extend the range of your wireless radio network with a wireless repeater In combination with the FRITZ Box the AVM FRITZ WLAN Repeater is especially suitable All models of the FRITZ WLAN Repeater series can be integrated into your wireless radio network and your home network by WPS quick connect Find out more in the Internet at...

Page 81: ...based on one or more of the standards listed can be used for wireless LAN connections with the FRITZ Box IEEE 802 11b With a maximum throughput rate of 11 Mbit s this is the old est wireless standard Older wireless devices of the first gen eration can communicate with the FRITZ Box using 802 11b However if the wireless device supports newer standards such as 802 11g the latest standard should be u...

Page 82: ...d changes Make a note of which standards the wireless devices in your network are compatible with and then adjust the FRITZ Box settings according to the following information The use of the 802 11n standard and thus the availability of higher throughput rates is possible only if the wireless LAN connection is secured using the WPA2 security mecha nism AES CCMP 11n 11g In your radio network there ...

Page 83: ...dure as part of the WPA mechanism This means that the FRITZ Box can be used in combination with any wireless devices that al so support WPA2 with AES or WPA with TKIP 11n 11g 11b In your radio network there are only wireless devices that are com patible with one or all of the following standards 802 11n 802 11g 802 11b Set the following mode in the FRITZ Box 802 11n g b Mechanism Encryption WPA TK...

Page 84: ...e 2 4 GHz frequency range the European regulation au thorities have designated 13 channels for wireless LAN A channel can have a bandwidth of 20 MHz throughput of up to 216 Mbit s or 40 MHz throughput of up to 450 Mbit s Channels located directly next to each other in the 2 4 GHz band may overlap and result in mutual interference For in stance if several wireless networks are operated close to eac...

Page 85: ...inity wireless access points and po tential sources of interference for instance video bridges ba by monitors microwave ovens Should problems with inter ference persist despite this function try to identify the source of interference and switch it off manually Allocation of the Wireless LAN Channels in the 2 4 GHz Range Channel Frequency GHz Channel Frequency GHz 1 2 412 8 2 447 2 2 417 9 2 452 3 ...

Page 86: ...ed for sharing The USB devices connected to the FRITZ Box can be ac cessed by all network devices at the same time and available memory can be shared If you would like to learn more about the possibilities of net work devices in your FRITZ Box home network continue read ing in the chapter Network Devices in the FRITZ Box Home Network from page 88 USB Devices USB devices include for instance printe...

Page 87: ... to access the memory in your FRITZ Box home network safely and conveniently see the chapter Accessing USB Memory from page 102 FRITZ Box name You can assign an individual name for your FRITZ Box in the FRITZ Box user interface The name is set up under Home Network FRITZ Box Name and appears in the following ar eas of your home network display Name of the wireless radio network SSID Name of the gu...

Page 88: ...ngs all network devices con nected with the FRITZ Box are located in a single network The network settings can be changed and adapted to your conditions and needs But you should do so only if you are well versed in networking technology Network Overview The FRITZ Box user interface shows an overview with all of the devices and users connected with the FRITZ Box The network overview Devices and Use...

Page 89: ...hich the user or the network device is known to the FRITZ Box The names of network devices can be changed by clicking the button to edit the entry IP address For network devices also displayed is the IP ad dress with which the device is integrated into the FRITZ Box network Connection The wireless LAN icon is displayed for wireless connections Properties This column indicates whether port forwardi...

Page 90: ...N function is also available when the devices are connected via FRITZ Powerline devices Wake on LAN is a function that allows a computer in the local network to be started when it is accessed from the Internet For instance you can access a computer using remote main tenance software without wasting electricity by keeping the computer switched on permanently The computer must be in standby operatio...

Page 91: ...t cannot be changed The FRITZ Box always can be reached at this IP address For instructions about how to handle fixed IP addresses see the section Opening the User Interface Using an Emergency IP Address from page 116 Factory Settings IPv4 address 192 168 178 1 Subnet mask 255 255 255 0 DHCP server enabled Network address of the subnet 192 168 178 0 Entire IPv4 address range for the computers 192 ...

Page 92: ...want to connect the FRITZ Box to the local IPv4 net work in order to make the FRITZ Box features available to all of the computers in the IPv4 network Reserved IP Addresses The entire IP network 192 168 180 0 in the FRITZ Box is re served for internal purposes IPv4 addresses from this network may not be assigned to the FRITZ Box DHCP Server for IPv4 The FRITZ Box is equipped with its own DHCP serv...

Page 93: ...the DHCP Server You can disable the DHCP server To make sure that all computers remain in the same IP net work when the DHCP server is disabled you must enter the IPv4 addresses manually in the computers network settings First disable the option Obtain an IP address automatically and then enter the IP address manually in the appropriate field In the case of the preset IPv4 address of the FRITZ Box...

Page 94: ...an allow the network devices connected to the FRITZ Box to receive IPv6 prefixes announced by other IPv6 routers in the local network Also announce DNSv6 server via router advertisement With this setting you specify that the FRITZ Box announc es the local DNSv6 server in the local network via router advertisement Alternatively the network devices can identify the local DNSv6 server via DHCPv6 IPv6...

Page 95: ... settings are used instead of the data in the router advertisement messages The DNS server IPv6 prefixes or IPv6 addresses can all be assigned by DHCPv6 Define which IPv6 settings should be assigned by the DHCPv6 server UPnP Settings The Universal Plug and Play UPnP service included in your FRITZ Box provides status information about the FRITZ Box to all connected computers UPnP compliant programs...

Page 96: ...ress Automatically The FRITZ Box has its own DHCP server which assigns IP ad dresses to the connected computers The connected comput ers must be configured such that they can receive their IP ad dresses automatically The steps for checking and adjusting this option differ among the operating systems See the rele vant section for your operating system Obtaining an IP Address Automatically in Window...

Page 97: ...lick the network connection between the computer and the FRITZ Box with the right mouse button and select Properties 2 Windows XP Under This connection uses the following items select Sie Internet Protocol TCP IP Windows 8 Windows 7 and Windows Vista Under This connection uses the following items select Internet Protocol Version 4 TCP IPv4 3 Click the Properties button 4 On the General tab enable ...

Page 98: ...CP IPv6 as well The computer now receives an IP address from the FRITZ Box Obtaining an IP Address Automatically in Mac OS X 1 Select the System Preferences in the Apple menu 2 In the System Preferences window click the Net work icon 3 In the Network window select the Built in Ethernet entry from the list 4 Switch to the TCP IP tab and select the Using DHCP option from the Configure IPv4 drop down...

Page 99: ...ss Automatically FRITZ Box 3272 99 Obtaining an IP Address Automatically in Linux For comprehensive information and tips on the topic of net work settings in Linux see for example www linux org docs ldp NET3 4 HOWTO 5 html ...

Page 100: ... The total current consumption of connected USB devices without their own power supply may not exceed 500 mA Check the rating plates of the connected USB devices USB devices that exceed the total current consumption of 500 mA can be connected to the FRITZ Box using a USB hub with its own power supply 15 2 USB Devices on the FRITZ Box These USB devices can be connected to the FRITZ Box You can conn...

Page 101: ...ion for the Mobile Network on page 33 You can connect a USB stick from the FRITZ WLAN USB Stick series by AVM to conveniently establish secure wireless LAN connections using AVM Stick Surf see Establishing a Wireless Connection with AVM Stick Surf on page 22 15 3 Using USB Devices Safely Follow the instructions below about how to use USB devices on your FRITZ Box The FRITZ Box can not defend the U...

Page 102: ...the FRITZ Box can be reached in the home network by entering the shared FRITZ Box password From the Internet you can reach the USB storage medium only by logging in with your individual user name and password Information on the user controls of your FRITZ Box is present ed in the section Password Protection Security for the FRITZ Box from page 37 15 5 Accessing USB Memory The participants in the h...

Page 103: ...er can then call up the data for streaming from the media server Playback devices to be used in connection with the me dia server must support the UPnP AV standard The term DLNA is often used to designate this support Enable the media server function in the FRITZ Box user interface under Home Network Storage NAS Op tions Enabled 15 6 Sharing a USB Printer You can connect a USB printer to the FRITZ...

Page 104: ...o the printer the printer also sends status messages to the computer This communication in both directions is typi cal of the Windows printers or GDI printers that work only with special Windows device drivers For information about how to configure a USB printer with the USB remote connection continue reading from the section Configuring a USB Printer with FRITZ Box USB Remote Connection on page 1...

Page 105: ...andard TCP IP Port entry and click New Port then Next 6 Enter fritz box in the Printer name or IP address field 7 Enter any name you wish in the Port name field and click Next 8 Select the Custom option and click Settings 9 Enable the Raw option 10 Enter 9100 in the Port number field and click OK 11 Click Next and confirm with Finish and Close 12 In the Printer name properties window switch to the...

Page 106: ...hen Next 5 Enable the option Add a printer using TCP IP address or hostname and click Next 6 Enter fritz box in the Host name or IP address field 7 Click Next 8 Click Next and confirm with Finish The USB printer has been configured and can be used as a network printer Setting Up a USB Printer in Mac OS X version 10 5 or higher 1 In the dock click System preferences 2 Click Print Fax 3 Click the si...

Page 107: ...mmend installing the FRITZ Box USB re mote connection software The FRITZ Box USB remote con nection program can be installed on computers with Windows 8 Windows 7 Vista or XP 32 and 64 bit If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ Box can be reached within the network If the printer is not displayed you must first install the...

Page 108: ...e 8 Double click the file and follow the instructions on your screen The FRITZ Box USB remote connection software is now in stalled on your computer Repeat the steps in these instruc tions for all other Windows users who wish to use the USB re mote connection on this computer Enabling the FRITZ Box USB Remote Connection 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Select the Ho...

Page 109: ...x USB remote connection by clicking the icon in the Windows task bar 2 Enter in the My FRITZ Box area the FRITZ Box pass word 3 Click Refresh 4 Click the USB printer in the Devices area The USB printer is being connected to the computer Do not conduct any firmware updates for USB devices that are connected with the computer via the FRITZ Box USB re mote connection ...

Page 110: ...ess line 3 FRITZ NAS opens and displays the storage media en abled in the FRITZ Box 16 3 FRITZ NAS Password Protection Access to FRITZ NAS and thus to the storage media of the FRITZ Box can be protected by defining a password in the user interface In the System FRITZ Box Password menu you can configure a shared password that is requested every time anyone in your home network accesses the FRITZ Bo...

Page 111: ...network see page 79 turning off the wireless radio network with the WLAN button whenever no more wireless devices are regis tered on the FRITZ Box reducing the transmitter power of the FRITZ Box You can adjust the transmitter power using the Maximum trans mitter power setting in the WLAN Radio Channel menu of the FRITZ Box user interface 17 2 Enabling Energy saving Mode for USB Hard Drives In the ...

Page 112: ...ode With green mode you can reduce the power consumption of the FRITZ Box to the level necessary for your applications The LAN ports can be configured in the advanced view of the FRITZ Box user interface see page 28 In the Home Network Network Network Settings menu you can select from among the following operating modes in the LAN Settings area Operating mode Functionality and Power Consumption Po...

Page 113: ... error has been resolved Enter http fritz box in the web browser Enter http fritz box in the web browser instead of fritz box Google Chrome for instance performs a Google search if the address of the FRITZ Box is not known and entered incom pletely Restarting the FRITZ Box 1 Disconnect the FRITZ Box from the power supply 2 Wait about five seconds before reconnecting to the pow er supply 3 Wait unt...

Page 114: ...k only the Cache option 3 Click Clear Now Internet Explorer 1 Click the Extras button and select Internet Options 2 On the General tab click the Clear History button 3 Enable the Temporary Internet files option and click Delete Google Chrome 1 Click on the Chrome menu Customize and Control Goo gle Chrome button and select History Clear Brows ing Data 2 Select the beginning of time and below it onl...

Page 115: ...n the No Proxy for field and then click OK If the manual proxy configuration is not enabled click Cancel Internet Explorer 1 Click the Extras button and select Internet Options 2 Switch to the Connections tab and click the LAN set tings button 3 If the Use a proxy server for your LAN option is en abled click on Advanced Under Exceptions enter fritz box and click OK If no proxy server is used click...

Page 116: ... an emergency IP address 169 254 1 1 at which it can always be reached You can use this IP ad dress as follows 1 Connect your computer to the LAN 2 port of the FRITZ Box using a LAN cable 2 If your computer is already connected with the FRITZ Box over wireless LAN clear the wireless connection 3 Make sure that the computer obtains its IP address auto matically see page 96 4 Clear all other connect...

Page 117: ...otebooks the built in wireless LAN adapter can be switched on by pushing a button or entering a key combination For more information see the manual of your computer Announcing the Name of the Wireless Radio Network If the wireless LAN software on your computer cannot find the wireless radio network of the FRITZ Box make the following setting in the FRITZ Box 1 Connect a computer to the FRITZ Box w...

Page 118: ...Connection Interrupted If the wireless LAN connection between your computer and the FRITZ Box is disrupted this may be due to a variety of causes Work through the following steps in sequence until the error has been resolved Position the FRITZ Box and wireless devices correctly Often all that is needed is to position the FRITZ Box and wire less devices in different locations to improve the wireles...

Page 119: ...tic selection of the radio channel in the FRITZ Box Then the FRITZ Box will automatically select a ra dio channel with as little interference as possible 1 Open the FRITZ Box user interface see page 26 2 Select WLAN Radio Channel 3 Enable the option Set radio channel settings automati cally recommended 4 Click Apply ...

Page 120: ...The network key in the factory settings will be activated again The IP configuration of the factory settings will be re stored Preparing to Load Factory Settings Before loading the factory settings of your FRITZ Box save your settings Saving FRITZ Box Settings Before loading the factory settings save all of the settings you made in your FRITZ Box to a backup file With this backup file you can rest...

Page 121: ...oad If you have installed supplementary programs on one or more computers uninstall this software using the control panel of your Windows operating system Uninstalling Programs in Windows 8 1 Press the Windows key and the X key at the same time A menu is opened that contains all of the important functions of Windows 8 2 Click on the Programs and Features entry The Uninstall or change a program lis...

Page 122: ...ows Vista 1 Open Start Settings Control Panel Programs and Functions 2 Mark the AVM program you want to remove in the list 3 Click the Uninstall Change button and confirm with Continue The program will be removed Uninstalling Programs in Windows XP 1 Open start Control Panel Add or Remove Programs Make sure that the Change or Remove Programs but ton is selected in the column at left 2 Mark the AVM...

Page 123: ...92 5 Annex B or J Four LAN ports via RJ45 sockets LAN 1 and LAN 2 standard Ethernet 10 100 1000 Base T LAN 3 and LAN 4 standard Ethernet 10 100 Base T Two USB host controllers USB version 2 0 wireless LAN access point with support for wireless net works in the 2 4 GHz frequency band IEEE 802 11b 11 Mbit s IEEE 802 11g 54 Mbit s IEEE 802 11n 450 Mbit s 20 2 Router Functions Router DHCP server Firew...

Page 124: ...ve humidity operation 10 90 relative humidity idle 5 95 20 5 Cable Network Cable The network cable yellow of the FRITZ Box 3272 is a stan dard category 5 Cat 5 Ethernet cable Please use a standard STP type Shielded Twisted Pair Ethernet cable of category 5 Cat 5 to replace or extend the Ethernet cable To extend the cable you will need a shielded RJ45 double coupling Cat 5 with a 1 1 pin assignment...

Page 125: ...DF file of the manual can be opened and downloaded from the Internet at the following address avm de en service manuals Choose the FRITZ Box product group and then your FRITZ Box 3272 The PDF is opened 21 2 Information in the Internet On its web site AVM presents comprehensive information on your AVM product Videos on the FRITZ Box Videos on many of the FRITZ Box functions are available showing an...

Page 126: ... Evaluating the Wireless LAN Connection On the WLAN Radio Network Known WLAN Devices Feedback page you can evaluate your satisfaction with the wireless LAN connection between the FRITZ Box and the wire less device This information helps AVM optimize the wireless LAN properties of the FRITZ Box 21 4 Support from the Support Team Should problems with your FRITZ Box arise we recommend taking the foll...

Page 127: ... Support team Support by e mail You can send us an English language e mail request at any time using the Service area of our web site The Service area can be reached at www avm de en service 1 Select the product group and your product for which you need support from the Support area You will receive a selection of FAQs 2 If you need more help click the Contact support but ton to open the e mail su...

Page 128: ...he user manual normal wear and tear or defects in the environment of the system third party hardware or software We may at our discretion repair or re place the defective product Claims other than the right to the removal of defects which is mentioned in these terms of war ranty are not constituted We guarantee that the software conforms with general speci fications not however that the software m...

Page 129: ...nd impairments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direc...

Page 130: ...011 65 EU EU directive on the restriction of the use of certain ha zardous substances in electrical and electronic equip ment The following norms were consulted to assess conformity EN 60950 1 2006 A1 2010 EN 55024 2010 EN 301 489 1 V1 8 1 EN 301 489 17 V2 2 1 EN 300 328 V1 7 1 EN 62479 2010 The CE symbol confirms that this product conforms with the above mentioned norms and regulations Berlin 11 ...

Page 131: ... waste Please bring FRITZ Box 3272 to a collection point in your local community for the disposal of electric and electronic appli ances after use Symbol for the separate collection of electric and electronic devices Note the symbol for the separate collection of electric and electronic devices FRITZ Box 3272 and the electronic parts included with delivery must be disposed of separately from house...

Page 132: ...template Use the drilling template as a guide to mark the holes needed to mount the FRITZ Box on a wall Be sure to print out the page with the drilling template in its original size or 100 Do not enlarge it adjust its size refor mat or rescale it in your printer settings ...

Page 133: ...FRITZ Box 3272 133 ...

Page 134: ...ng to DSL 15 connecting to electrical power 14 copyright 129 customer service 125 D declaration of CE conformity 130 DHCP server integrated 92 disposal 131 DNS server 71 DNSSEC 71 documentation 125 drilling template 132 dynamic DNS 65 E emergency IP address 91 ending operation 120 energy consumption 124 energy savings 111 evaluating DSL connection 126 wireless LAN connection 126 exposed host 63 F ...

Page 135: ...dling 13 security 12 interfaces 123 internal memory 120 Internet access 43 66 restricting times 60 via mobile network 33 Internet connection configuring 32 configuring for DSL 32 over LAN1 34 via cable modem 15 33 via mobile network 16 Internet filter 60 Internet protocol version 6 72 Internet router 60 IP address changing 94 emergency 91 in Linux 99 in Mac OS X 98 in Windows 96 obtaining automati...

Page 136: ...ns 124 PIN method WPS 20 port forwarding 63 port forwarding IPv6 63 ports 8 123 power consumption 124 R recycling electrical equipment 131 electronic equipment 131 remote access VPN 69 remote maintenance 66 requirements for operation 11 S saving data 120 saving energy 111 schedule 79 security FRITZ Box password 39 FRITZ Box user account 40 installing and connecting 12 password protection 37 wirele...

Page 137: ...iews advanced view 28 standard view 28 VPN client 70 configuration wizard 70 remote access 69 supplementary software 70 W wake on LAN 90 warranty 128 Wi Fi Protected Setup WPS 20 wireless devices 19 wireless LAN access point 9 connecting manually 77 establishing a connection 19 extending a radio network 80 frequency ranges 84 guest access 78 range 80 security 76 switching on and off 79 switching o...

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Fritz! Box 3272, Installation And Operation Manual

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