Fritz! AC430 MU-MIMO Configuration And Operation Download | Manualshive

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Help in Case of Errors

7

Help in Case of Errors

This chapter presents assistance for problems that arise during instal-
lation, while establishing the wireless LAN connection, or during data
exchange with other devices in the network.

7.1

Errors During Installation

No FRITZ!WLAN Icon in the Windows Task Bar

The FRITZ!WLAN icon is not displayed in the Windows task
bar.

The FRITZ!WLAN USB Stick was not installed correctly or is
disabled in the Windows “Device Manager”.

Check whether the FRITZ!WLAN USB Stick is displayed in the
Windows “Device Manager” and make sure it is enabled. If
the device is disabled, enable it.

If the device is not displayed, uninstall the FRITZ!WLAN USB
Stick (see

) and remove it from the USB port of the

computer.

Then work through the steps from one of the following sec-
tions again:

Establishing a Wireless LAN Connection with

or

Establishing a Wireless LAN Connec-

tion Manually or with WPS

. The FRITZ!WLAN USB

Stick will be re-installed.

Cause

Help

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Summary of Contents for AC430 MU-MIMO

Page 1: ...FRITZ WLAN USB Stick AC 430 Configuration and Operation Configuration and Operation ...

Page 2: ...onnecting FRITZ WLAN USB Stick to the Computer 9 4 Establishing a Wireless LAN Connection Manually or with WPS 11 4 1 Installing FRITZ WLAN USB Stick in Windows 11 4 2 Establishing a Wireless LAN Connection 12 5 Connecting Computers Directly Ad Hoc Network 17 5 1 Setting Up an Ad Hoc Network in Windows 7 17 5 2 Setting Up an Ad Hoc Network in Windows Vista 18 5 3 Setting Up an Ad Hoc Network in Wi...

Page 3: ...upted 29 7 5 Setting Automatic IP Address Assignment in Windows 31 8 Removing the FRITZ WLAN USB Stick 33 9 Wireless LAN Standards 34 10 Technical Specifications 35 11 Customer Service 36 11 1 Documentation 36 11 2 Information in the Internet 36 11 3 Updates 37 11 4 Support from the Support Team 37 11 5 Manufacturer s Warranty 39 Legal Notice 40 Legal Notice 40 Declaration of CE Conformity 41 Disp...

Page 4: ...ons that must be observed to avoid malfunctions Highlighting Example Quotation marks designate elements in the user interface path entries and names of folders and files Home Network C Pictures Info Blue underlined text designates addresses to be entered in the browser avm de en service Blue text designates links and references within this manual see page 40 Bold type emphasizes important words Do...

Page 5: ...N USB Stick from dust moisture and steam Clean the FRITZ WLAN USB Stick with a slightly moist lint free cloth Intensive cleaning prod ucts or solvents are not suitable FRITZ WLAN USB Stick is intended for indoor use only Do not open the FRITZ WLAN USB Stick housing The de vice contains hazardous components and should only be opened by authorized repair technicians When working with the FRITZ WLAN ...

Page 6: ...s called an ad hoc network 2 1 Package Contents FRITZ WLAN USB Stick AC 430 USB extension with docking station printed quick guide 2 2 Operation Requirements In order to operate the FRITZ WLAN USB Stick AC 430 your computer must fulfill the following requirements a free USB port USB 2 0 or higher Operating system Windows 8 1 or 8 32 or 64 bit edi tion Windows 7 32 or 64 bit edition Windows Vista 3...

Page 7: ... 7 2 3 LEDs LED Condition Meaning USB glows green The FRITZ WLAN USB Stick was detect ed by the operating system WLAN flashes yellow The FRITZ WLAN USB Stick is exchang ing data with another wireless device ...

Page 8: ... other wireless access points read from page 11 3 2 Transferring Security Settings to FRITZ WLAN USB Stick First transmit the wireless LAN security settings of the FRITZ Box to the FRITZ WLAN USB Stick 1 Insert the FRITZ WLAN USB Stick into the USB port on your FRITZ Box The Info LED begins flashing 2 When Info lights up remove the FRITZ WLAN USB Stick from the FRITZ Box The WLAN security settings...

Page 9: ...installation starts automatically Continue with the next step If the device driver is already installed a wireless LAN connection between the computer and FRITZ Box is es tablished automatically The Stick Surf logo appears Continue with step 6 4 In the AutoPlay window click FRITZ WLAN USB Stick AC 430 Installation This window does not always appear In some versions of Windows the device driver ins...

Page 10: ...d FRITZ Box is estab lished automatically The Stick Surf logo appears on the screen The wireless LAN connection has been established success fully when the FRITZ WLAN icon in the Windows taskbar turns green Every time the computer is started the connection is resumed automatically For more information on the FRITZ WLAN software see page 24 ...

Page 11: ...reless LAN connection automatically with WPS or manually on the computer It is simpler to establish wireless connections to a FRITZ Box using Stick Surf see page 8 4 1 Installing FRITZ WLAN USB Stick in Windows The FRITZ WLAN USB Stick can be installed in Windows 8 1 8 and 7 32 bit and 64 bit editions Windows Vista 32 bit edi tion and Windows XP with service pack 3 or higher 32 bit 1 Start your co...

Page 12: ...t control Installation of the device driver is complete when the message Installation of the wireless LAN hardware has been completed successfully appears 4 2 Establishing a Wireless LAN Connection Once you have installed the FRITZ WLAN USB Stick you can establish the wireless LAN connection Establishing a Wireless LAN Connection in Windows 8 1 and Windows 8 1 Move the mouse cursor to the upper ri...

Page 13: ...access point and click OK On a FRITZ Box the preconfigured network key is located on the base of the device or If the wireless access point supports WPS press the but ton on the access point that enables WPS The network key is transferred to the computer automatically The WLAN connection will be established Every time the computer starts the wireless LAN connection is resumed automatically On a FR...

Page 14: ...ask bar A list appears on the screen showing all wireless net works found in the vicinity of the FRITZ WLAN USB Stick 2 Select a wireless access point 3 Click OK The input field for the network key appears If the wireless access point router supports WPS the following message will also appear You can also con nect by pushing the button on the router ...

Page 15: ...lly The WLAN connection will be established Every time the computer starts the wireless LAN connection is resumed automatically Establishing a Wireless LAN Connection in Windows XP 1 Click the WLAN icon in the notification area of the Windows task bar A list appears on the screen showing all wireless net works found in the vicinity of the FRITZ WLAN USB Stick 2 Select a wireless access point and c...

Page 16: ... network key of the wireless LAN access point twice and then click OK The wireless LAN connection is established and resumed automatically every time the computer is started On a FRITZ Box the preconfigured network key is located on the base of the device ...

Page 17: ...with the FRITZ WLAN USB stick other computers can register with the ad hoc network 5 1 Setting Up an Ad Hoc Network in Windows 7 1 Click the WLAN icon in the Windows task bar with the right mouse button 2 Select Open Network and Sharing Center 3 On the left click Manage wireless networks 4 Click Add 5 Select Create an ad hoc network and click Next in the following window 6 Enter a network name The...

Page 18: ... is deleted automatically as soon as all participants clear the connection or the provider of the ad hoc network clears all connections Enable the Save this network option if the ad hoc net work should not be automatically deleted 10 Click Next The ad hoc network is being configured and awaiting us ers You see the ad hoc network when you click the WLAN icon in the Windows task bar 5 2 Setting Up a...

Page 19: ...by step through the configuration of the ad hoc net work 5 3 Setting Up an Ad Hoc Network in Windows XP 1 Click the Start button and select My Network Places If My Network Places is not available open My Com puter and click My Network Places under Other Plac es 2 Click with the right mouse button in the free area in the My Network Places window Select Properties from the context menu ...

Page 20: ...t menu 4 In the Wireless Network Connection Properties win dow switch to the Wireless Networks tab 5 Click the Add button 6 Configure the following settings in the Wireless network properties window Enable the option This is a computer to computer ad hoc network wireless access points are not used For Network Authentication select Shared For Data encryption select WEP Enter a 5 digit or 13 digit n...

Page 21: ...cipants of the ad hoc net work This means you have to assign fixed IP addresses to the participating devices 1 Open the properties of the network connection Wire less Network Connection FRITZ WLAN USB Stick see steps 1 3 in Setting Up a New Ad Hoc Network 2 Select the Internet Protocol TCP IP in the list of ele ments to be used 3 Click the Properties button 4 Enable the Use the following IP addres...

Page 22: ...y once If one of the computers in the ad hoc network is connected with the Internet for instance via LAN cable you can enter the IP address of that computer on the other computers as the standard gateway to provide access to the Internet for all computers If a DNS server is running on one of the computers in the ad hoc network you can enter the IP address of this computer as the Preferred DNS serv...

Page 23: ...twork still has to log in to the ad hoc network Only then is the ad hoc network visible for other computers 1 Click the WLAN icon in the notification area of the Windows task bar 2 Select the ad hoc network and click Connect Now you can use the WLAN software on the other computers to search for and log in to the ad hoc network ...

Page 24: ...e wireless LAN connection and various settings for the FRITZ WLAN USB Stick The software is not required to establish wireless LAN connections 6 1 Starting FRITZ WLAN Double click the FRITZ WLAN icon in the Windows task bar FRITZ WLAN starts The Connection Monitor tab is active 6 2 The Control Software s User Interface 1 Tabs 2 Help button to open the Online Help ...

Page 25: ...ion Settings Connection Monitor information on the quality of the wire less LAN connection a wireless LAN test to test and improve the wireless LAN connection Connection Details various data on the wireless LAN connec tion and the wireless LAN devices involved e g WLAN key wireless LAN channel throughput rates Properties the IP address and the MAC address of the FRITZ WLAN USB Stick various settin...

Page 26: ...installed correctly or is disabled in the Windows Device Manager Check whether the FRITZ WLAN USB Stick is displayed in the Windows Device Manager and make sure it is enabled If the device is disabled enable it If the device is not displayed uninstall the FRITZ WLAN USB Stick see page 33 and remove it from the USB port of the computer Then work through the steps from one of the following sec tions...

Page 27: ...rd to find out which drivers your computer requires The latest chip set drivers are available at www intel com www nvidia com www viaarena com 7 2 WLAN Connection Is Not Established Checking the Settings Could not register at the wireless access point When the wireless LAN connection was established the wrong wireless access station was selected or an incorrect network key was entered Make sure yo...

Page 28: ...Releasing Resources in the Network for Sharing Two or more devices are connected wirelessly to form a network However it is not possible to access folders or other resources in the network for instance drives or printers The resources have not been released for sharing Release the resources for network sharing Instructions are provided in the Online Help of your operating system Checking the Netwo...

Page 29: ...annot exchange data The network settings are incorrect Make sure that the name of the ad hoc network and the net work key are the same on both computers and that the com puters are located in the same workgroup Enable automatic assignment of IP addresses DHCP on both computers see page 31 7 4 The Wireless LAN Connection is Faulty or Interrupted Switching the WLAN Channel The wireless LAN connectio...

Page 30: ...or radiator Position the wireless access point and the FRITZ WLAN USB Stick so that there are as few obstacles between them as pos sible Avoiding WLAN Channels with DFS The FRITZ WLAN USB Stick loses the wireless LAN connection in the 5 GHz frequency band for no apparent reason Forced channel change Set the channel 36 40 44 or 48 in the wireless access point On all other channels in the 5 GHz freq...

Page 31: ... IP address from the DHCP server automatically automatic assignment of IP addresses must be set in Windows Preparations Opening Network Connections Windows 8 1 and Windows 8 1 Move the mouse cursor to the upper right corner of the Start page and click Search 2 Enter ncpa cpl and then press Enter Windows 7 and Windows Vista 1 Click Start 2 Enter ncpa cpl in the search line of the start menu and pre...

Page 32: ...P IPv4 In Windows XP select the Internet Protocol TCP IP 4 Click the Properties button 5 On the General tab enable the options Obtain an IP address automatically and Obtain DNS server address automatically 6 Click OK to save the settings 7 Only in Windows 8 1 8 7 and Windows Vista Enable the options Obtain an IPv6 address automatically and Obtain DNS server address automatically for the Inter net ...

Page 33: ...re of the FRITZ WLAN USB Stick and the FRITZ WLAN software are removed from your computer 1 Click the Start button in Windows 2 Click Control Panel 3 Click Programs or Software 4 Click Uninstall a program or Change or Remove Pro grams 5 Select the AVM FRITZ WLAN software 6 Click Uninstall Change or Change Remove ...

Page 34: ... 11b 2 4 GHz 11 Mbit s maximum 5 Mbit s maximum 802 11g 2 4 GHz 54 Mbit s maximum 25 Mbit s maximum 802 11n 2 4 5 GHz 150 Mbit s maximum 80 Mbit s maximum 802 11a 5 GHz 54 Mbit s maximum 25 Mbit s maximum 802 11ac 5 GHz 433 Mbit s maximum 200 Mbit s maximum If your wireless access point supports the 5 GHz frequency band use the 5 GHz band for fast wireless connections free of interference More cha...

Page 35: ...XP 32 bit edition Dimensions W x D x H approx 53 x 20 x 11 mm Weight approx 10 g Power supply powered by USB no external power supply re quired Maximum power con sumption 1 8 W Transmitter power max 80 mW Receiver sensitivity min 94 dBm 2 4 GHz min 93 dBm 5 GHz Supported data through put rates gross 802 11ac up to 433 Mbit s 802 11a up to 54 Mbit s 802 11n up to 150 Mbit s 802 11g up to 54 Mbit s ...

Page 36: ...SB Stick AC 430 The PDF is opened 11 2 Information in the Internet On its web site AVM presents comprehensive information on your AVM products as well as new product announcements and new product versions Frequently Asked Questions FAQs We would like to make our products as easy to use as possi ble If you still have problems sometimes a little tip is all you need to resolve them That is why we pre...

Page 37: ... be prepared for your mail FRITZ WLAN USB Stick For which FRITZ WLAN USB Stick you require support for The exact name of your device is located on the under side of the device Serial number of the FRITZ WLAN USB Stick The serial number is printed on the sticker attached to the base of the device Support staff will always check this number to ensure that you are a registered user Which operating sy...

Page 38: ... icon in the notification ar ea of the task bar and select the menu command About Once you have gathered this information please open the AVM Service pages 1 Select the product group and product for which you need support from the Support area 2 Click Next 3 Select the topic for your support request 4 If needed narrow the topic 5 If you do not find the required information click the Contact suppor...

Page 39: ... the user manual normal wear and tear or defects in the environment of the system third party hardware or software We may at our discretion repair or re place the defective product Claims other than the right to the removal of defects which is mentioned in these terms of war ranty are not constituted We guarantee that the software conforms with general speci fications not however that the software...

Page 40: ... performance specifications contained in the product description The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence A...

Page 41: ...ares herewith that the device is compliant with the basic requirements and the relevant rules in directives 1999 5 EC or 2004 108 EC and 2006 95 EC 2009 125 EC and 2011 65 EU The declaration of CE conformity is available at http en avm de ce ...

Page 42: ...430 as well as all devices and electronic com ponents contained in the package may not be disposed with household waste Please bring FRITZ WLAN USB Stick AC 430 to a collection point in your local community for the disposal of electric and electronic appliances after use Symbol for the separate collection of electric and electronic devices Note the symbol for the separate collection of electric an...

Page 43: ...case of errors 26 I imprint 40 information in the Internet FAQs 36 installation help for errors 26 IP address 24 L legal notice 40 M manufacturer s warranty 39 N network error during data exchange 28 R recycling electrical equipment 42 electronic equipment 42 removing 33 resolving errors 26 S software update 37 software FRITZ WLAN 24 Stick Surf 8 support by fax 37 information in the Internet 36 sy...

Page 44: ...nnection ad hoc network 17 transmission rate 24 with Stick Surf 8 with WPS 11 wireless networks service in Windows 7 Vista 14 in Windows 8 1 and 8 12 in Windows XP 15 WLAN help for errors 27 WLAN connection setting up on computer 11 WPS 11 ...

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