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BEFORE YOU CALL
CONCERN POTENTIAL CAUSE
COMMON SOLUTION
AUTOMATIC ICE MAKER (continued)
Freezer ice
maker will
not stop
making
ice (select
models).
• Ice maker wire signal arm
is being held down by a
package in the freezer
that has fallen against ice
maker.
• Move any item or frozen ice cubes that may
block the signal arm from being in the off or
upward position. See Automatic Ice Maker-
Freezer section in manual.
Ice cubes
are freezing
together.
• Ice cubes are not being
used frequently enough or
interruption of power for
prolonged time.
• Ice cubes are hollow (shells
of ice with water inside).
The hollow cubes break
open in the bin and leak
their water onto existing
ice, which causes it to
freeze together.
• Remove ice container and discard ice. The ice
maker will produce fresh supply. Ice should be
used at least twice weekly to keep the cubes
separated.
• This generally occurs when the ice maker
does not get enough water. This is usually the
result of a clogged water filter or restricted
water supply. Replace the water filter and if
the condition still occurs check for a Saddle
Valve, water valve not turned on all the way
or kinked water supply line.
DISPENSER (Ice & Water)
Dispenser
will not
dispense ice.
• There is no ice in the bin to
be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
• See the “Ice maker is not making any ice”
section above.
• Be sure the refrigerator doors are completely
closed.
• The motor overload protector will reset in
about three minutes and then ice can be
dispensed.
Ice dispenser
is jammed.
• Ice has melted and
frozen around auger
due to infrequent use,
temperature fluctuations,
and/or power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw, and empty the
contents. Clean container, wipe dry, and
replace in proper position. When new ice is
made, dispenser should operate.
• Remove ice cubes that are jamming the
dispenser.
Dispenser
will not
dispense
water.
•
Water filter not seated
properly.
•
Water filter is clogged.
• Household water line valve
is not open.
•
Remove and reinstall the water filter. For
PureSource Ultra, be sure to push the filter
firmly so that you hear it lock solidly into
position. For PureSource Ultra II, be sure to
rotate it to the right until it stops and the grip
end is vertical.
•
Replace filter cartridge. For PureSource Ultra,
be sure to remove protective caps and push
the filter firmly so that you hear it lock solidly
into position. For PureSource Ultra II, be sure
to rotate it to the right until it stops and the
grip end is vertical.
• Open household water line valve. See
CONCERN column AUTOMATIC ICE MAKER.
