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8.0 – Troubleshooting
Should a problem arise with the use of the Stand Aid, this section offers guidance to all known faults
revolving the product. The list of faults below offers the correct actions in sequence to resolve the
issue.
For each step per scenario, if the step does not determine the issue, continue to the following step
in sequence until the fault is found. Once the fault is found, refer to the action guide with the
corresponding number to resolve the issue. After following the correct action, check that the Stand
Aid is now functioning correctly, and perform a simple test. See Section 4.0 for correct test
procedure.
For guidance on how to dismantle the Stand Aid to perform troubleshooting actions, see section 9.0
– Servicing.
If the fault is not found and/or the solutions do not correct the problem, contact your local Freeway
authorized dealer immediately – contact details are provided on the last page of this manual.
8.1 – Stand Aid doesn’t turn on
Operate the handset to determine if the Stand Aid powers up. If it does not – Follow the
Troubleshooting guide below.
Troubleshooting Guide
1.
Check the E-Stop button on the control box has not been activated.
2.
Check the Handset is correctly connected to the correct control box port.
3.
Check the Handset lead is not damaged, e.g. cuts and breaks.
4.
Check to see if the Stand Aid battery is out of charge and requires charging.
5.
Check the Battery is located correctly on top of the control box.
6.
Check for any damage to the battery terminals, e.g. burns and breaks.
7.
Perform a visual check on the Control box for any damage.
8.
Replace current Control Box.
Action Guide
1.
Twist the E – Stop button in a clockwise direction to reset.
2.
Re-attach the Handset to the correct control box port – See Section 9.2.1 on Handset
attachment.
3.
Remove the Handset from the Stand Aid and Replace –See Section 9.2.1 on Handset
attachment.
4.
Plug the charging lead into a wall socket see if the Stand Aid begins to Charge. The control
box should show a steady orange LED to indicate the Stand Aid is now charging. If
unsuccessful, continue Troubleshooting Guide and refer to the section on “Stand Aid
doesn’t Charge” as this is likely the guide to resolve the issue. If Stand Aid turns on, allow
the Stand Aid to charge before testing. If the Stand Aid does show signs of charging but does
not turn on, continue this Troubleshooting Guide.
5.
Re-attach the Battery in the correct fashion shown in section 9.1.
6.
Remove the Battery and Replace as shown in section 9.1
7.
Replace the Control Box – See section 9.3
8.
See section 9.3 on Control Box replacement.
