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FAQS
26
Q:
What if the e-bike arrived missing accessory or broken part?
A:
Please take a photo and send to Freesky Support Team by sending
email: [email protected] and Freesky Support Team will reply
you soon and send correct accessory or part replacement.
Q:
Will my bike arrive assembled?
A:
Your bike will arrive mostly assembled. We' ll also provide the tools
and a comprehensive assembly video for the rest part.
Q:
What can I do if something goes wrong with my e-bike during the
warranty?
A:
We believe that communica�on is the best way to solve the problem.
Please contact us in �me. To help you solve the problem as quickly as
possible, please describe the problem in detail and provide