Franklin Technology R815 User Manual Download Page 1

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MHS815L

Summary of Contents for R815

Page 2: ...pack On and Off 10 Connecting to Your Jetpack 11 Wi Fi Name SSID and Password 11 Connecting to the Internet 11 Using Your Jetpack after Setup is Complete 12 Mobile Hotspot to share connections 12 Wi Fi and Web UI Admin Security 12 Monitoring Data Usage 12 Jetpack Settings 13 Managing Your Jetpack 14 Using the My Jetpack Home page 14 My Jetpack Home 15 Manage My Jetpack 15 My Account Tools 16 Help ...

Page 3: ...fo 37 Diagnostics 38 Logs 38 Jetpack Support 39 Troubleshooting 40 Overview 41 First Steps 41 Common Problems and Solutions 41 Technical Support 42 Product Specifications and Regulatory Information 43 Regulatory Statements 44 FCC Equipment Authorization ID XHG R800 44 Body Worn Operation 44 Safety Hazards 45 Limited Warranty and Liability 46 Trademark 48 Glossary 49 Glossary 50 ...

Page 4: ...1 1 Getting Started Overview Components Device Display Battery Management ...

Page 5: ... times faster speeds of solid 4G LTE without dropping down to 3G or other slower speed technologies System Requirements Compatible with all IEEE802 11b g n Wi Fi enabled devices Works with the latest versions of most browsers IMPORTANT Be aware when multiple users are connected to the device they are contributing to the total data usage on your mobile broadband data plan It is recommended to use t...

Page 6: ...off sleep mode the first quick press of the Power button wakes up the display Info Display When the display is on each time in the Power button is pressed quickly the following information displays Data Usage Wi Fi Name Password My Jetpack Admin URL Home Battery Indicator Illuminated Power Button Colors Charging Status Off The Jetpack is not connected to a charger Red The Jetpack is connected to a...

Page 7: ...wered on 2 SIM Slot Power Reset The SIM card installation slot and Jetpack Power Reset are accessed by lifting the slide cover 3 Charging Port The USB charger connects here 4 Display Provides connection and battery status network signal strength roaming status and the number of users connected with Wi Fi ...

Page 8: ...5 Device Display Display Indicators STATUS INDICATOR ...

Page 9: ...our warranty Charge the battery by plugging in the wall charger or to the USB port of a computer While the battery is charging the battery charging icon displays and the power button illuminates red When the battery is charged the battery icon is solid the power button illuminates green IMPORTANT Please use only an approved charger to charge your Jetpack Improper handling of the charging port as w...

Page 10: ...7 2 Using Your Jetpack Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete ...

Page 11: ...dband with 4G LTE Download typical speeds of 5 12 Mbps Upload typical speeds of 2 5 Mbps NOTE This Jetpack supports 4G LTE only 3G fallback is not supported Wi Fi 802 11b g n 802 11b uses the 2 4 GHz frequency with a bandwidth of 11 Mbps 802 11g uses the 2 4 GHz frequency with a bandwidth of 54 Mbps 802 11n uses the 2 4 GHz frequency with a bandwidth of 150 Mbps Speeds shown are those published by...

Page 12: ...de the SIM card into the SIM slot with the Verizon logo facing up and the notched corner facing in pointed towards the Power Menu button Press the SIM card until it clicks into place 3 Close the SIM slot cover IMPORTANT Do not bend or scratch your SIM card Avoid exposing your SIM card to static electricity water or dirt Whenever you insert or remove the SIM card ensure your Jetpack is powered off ...

Page 13: ...he battery The battery discharges faster as additional devices connect with your Jetpack Battery life depends on the network signal strength temperature features and active connection time When charging keep your Jetpack near room temperature Never leave the Jetpack in an unattended vehicle due to uncontrolled temperatures that may be outside the desired temperatures for this Jetpack It is normal ...

Page 14: ...Wi Fi name c Press three times for the Password d Press four times for Settings Info URL guide e Press five times to return to the Home screen Connecting to the Internet 1 Open the Wi Fi application or controls on your laptop or Wi Fi capable device that you want to connect to your Jetpack and find the Jetpack s Wi Fi name Ellipsis Jetpack xxxx 2 Click Connect and enter the Password when prompted ...

Page 15: ... to use one password to connect with the Jetpacks Wi Fi network and one password to Sign In to the http my Jetpack home page You can change the security settings using the My Jetpack Home page To change your Jetpack security settings 1 Connect your Wi Fi capable device to the Jetpack 2 Open a web browser on your connected device and enter http my jetpack or http 192 168 1 1 3 Click on Sign In ente...

Page 16: ...13 3 Jetpack Settings Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages About Jetpack ...

Page 17: ...vice and enter either of these URLs http my jetpack or http 192 168 1 1 3 Sign in using the Admin Password By default your Admin Password is the same as your Wi Fi Password unless a separate Admin Password has been created 4 You are now able to customize your Jetpack settings The menu column to the left of the web page is the primary navigation for the My Jetpack Home page You can access each feat...

Page 18: ...ount Tools Help Support Manage My Jetpack The Manage My Jetpack quick links contain the following options Clicking on Customize my Wi Fi Settings will take you to the Jetpack Settings Wi Fi menu page where you can customize Wi Fi profiles see page 24 of this guide Clicking on Change my Jetpack Admin Password will take you to the Jetpack Admin Password menu page where you can change your jetpack Ad...

Page 19: ... against your monthly allotment Help Support The Help Support quick links contain the following options Click on Attend a Wireless Workshop to attend online or in a store to learn everything you need to know about your Jetpack Click on Community Forums to follow share and participate in the Broadband Netbook Community In addition you can search Broadband Netbook Community discussions for specific ...

Page 20: ...ta Usage and you will see usage information for your mobile data plan and when your billing cycle ends when usage data is available The following information is displayed according to your plan Data usage for your current data plan and billing cycle The date when your current data cycle ends If you are part of a shared data plan your total shared usage is displayed ...

Page 21: ...k cannot be blocked Connected Devices The Connected Devices menu contains the following options Name Normally this is the host name of the connected device as set on the connected device If you have used this interface to assign a name to a connected device the assigned name displays in place of the host name In rare cases the host name may be unavailable You can use the Edit option to change the ...

Page 22: ...f devices allowed to connect to your Jetpack 1 Click Change on the Connected Devices page to open the Jetpack Settings Wi Fi page 2 See page 24 of this guide Blocked Devices The Blocked Devices menu contains the following options Block Button Click Block to disconnect a connected device and prevent it from reconnecting The blocked device then appears in the Blocked Devices list This option is avai...

Page 23: ...hey do not have an IP address Instead they are identified by MAC address You can enter name to identify the device blocked by clicking the pencil icon Unblock Button Click Unblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects ...

Page 24: ...tpack Wi Fi Advanced Jetpack The Jetpack menu contains the following options Jetpack Admin Password Preferences Software Update Factory Reset Jetpack Admin Password You can change your My Jetpack Home page Admin Password 1 From the My Jetpack Home screen select Jetpack Settings 2 Select Jetpack Admin Password Click on Change Admin Password ...

Page 25: ... 192 168 1 1 Admin Sign In When you change the Admin Password your Jetpack password screen changes the title to Wi Fi Password and then it can be used for Wi Fi connection only You need to memorize or record the new Admin Password and keep it separately TIP 2 If you change the Wi Fi Password before creating your own My Jetpack Home page Admin Password the Admin password also changes together with ...

Page 26: ...atically shut down if the device is running on battery power and no wireless devices are connected To turn off the automatic shutdown feature select Never Turn off display Select the length of time before the Jetpack display will automatically turn off The Jetpack display will automatically turn off if the menu button is not pressed for a certain period To turn off the automatic shutdown feature s...

Page 27: ...Indicator will let you know if the Jetpack is on or off without having to turn on the display Blink Delay This setting controls the amount of time between when the blue status light next to your Jetpack s display illuminates letting you know the Jetpack is powered on Be sure to click Save Changes after making changes to either preference ...

Page 28: ...u can check to see if new software updates are available by clicking on the Check for update button Last Update Displays the date of the last software update Factory Reset The Factory Reset menu allows you to restore all of your Jetpack s settings to factory default values To reset your Jetpack to original factory default settings click Restore Factory Default button then Confirm at the prompt ...

Page 29: ... factory default settings Power Reset restarts the device Please refer to Section 4 Troubleshooting for more details on Power Resets on page 39 of this guide Wi Fi The Wi Fi menu allows you to customize your Wi Fi profile and contains the following sections Be sure to click Save Changes button to ensure that your new settings are saved ...

Page 30: ...ected devices This provides additional securities if some connected devices are unknown or not completely trusted For normal operation this option should be turned Off Wi Fi Media WMM provides higher priority for multi media traffic This setting should normally be turned ON to assist throughput If you are using 802 11n WMM is mandatory IMPORTANT Any change you have made on the Wi Fi Settings page ...

Page 31: ...ual DNS The Jetpack automatically selects a Domain Name Server DNS The Manual DNS option allows you to manually select up to two DNS IP addresses To manually select a Domain Name Server 1 Click the ON button to turn on Manual DNS 2 Enter the IP address of the first DNS in the DNS 1 IP address field 3 Enter the IP address of the second DNS in the DNS 2 IP address field 4 Click Save Changes button ...

Page 32: ... can change the PIN code to a different 4 digit value The SIM menu reflects the following information SIM PIN Lock Status The default setting is PIN Lock Turned Off Desired Action You can Turn PIN Lock On Change SIM PIN or Turn SIM Lock Off Enter Current SIM PIN The default setting is 1111 To enable SIM PIN Lock 1 Factory default is PIN Lock Turned Off In this status you can choose only Turn PIN L...

Page 33: ...s 2 Select Change SIM PIN from Desired Action menu 3 Enter current SIM PIN and enter new SIM PIN twice 4 Click Save Changes button To unlock SIM 1 When your Jetpack is SIM PIN locked it will display SIM PIN Locked To Unlock go to http my jetpack on the device when your power it on ...

Page 34: ...ck IMPORTANT You will be given 3 attempts to enter a right PIN code If you entered a wrong PIN three times your SIM becomes completely locked You will need to contact Verizon Customer Care to get a PUK code to unlock the SIM To disable SIM PIN Lock 1 Choose Turn PIN Lock Off from Desired Action menu 2 Enter Current SIM PIN default is 1111 if not changed in the Enter Current SIM PIN box 3 Click Sav...

Page 35: ...g connected devices to establish a secure VPN connection o When turned ON this feature allows VPN clients to connect through the Jetpack to remote VPN servers The default setting for this feature is ON o When turned OFF VPN clients are not allowed to connect Be sure to click Save Changes button to ensure that your new settings are saved ...

Page 36: ...ard for small class C networks If you change your LAN IP Address ensure that you use the correct Subnet mask for the IP address range containing the LAN IP address MAC address the Media Access Controller MAC or physical address for the Jetpack DHCP Dynamic Host Configuration Protocol server The DHCP server checkbox turns the DHCP server feature ON or OFF IPv6 Internet Protocol version 6 The IPv6 c...

Page 37: ...is ON you must select a port filtering application in the Applications list to allow that application to connect to the Internet For example if you select VPN in the Applications list but do not select HTTP you can connect a VPN server but you cannot connect to a web page using your Internet browser Click OFF to turn off Port Filtering When the feature is OFF any application can connect to the Int...

Page 38: ... application being added in the Start Port field 3 Enter the end of the range of port numbers in the End Port field 4 Select the Protocol TCP or UDP used by each port range from the Protocol dropdown menu 5 Click Save Changes 6 Select the Delete checkbox next to any custom application you wish to delete and click Save Changes button Messages Messages display SMS messages sent to you by Verizon Wir...

Page 39: ...sage is received On the Web User Interface You can see the message contents by pressing the Messages menu on your My Jetpack Home page To delete a selected message click the garbage can icon to the right of the message date and time line To delete all messages click Delete All Messages button About Jetpack The About Jetpack page allows you to view detailed information about Jetpack Internet status...

Page 40: ...reflects information about your Internet connection your network the type of technology in use how long your Jetpack has been connected the amount of data that has been transmitted and received and information regarding your current IP address es Jetpack Info The Jetpack Info page contains detailed information about your Jetpack Manufacturer Model My Jetpack version ...

Page 41: ...formation about your Modem and the 4G LTE network Logs The Logs page allows you to turn logging ON or OFF and to delete system logs as needed These logs record various operations and are used primarily for troubleshooting Default setting is OFF To enable logging select ON then click Save Changes button ...

Page 42: ...39 Jetpack Support The Jetpack Support page contains the following sections Quick Links Self Serve Support Customer Care Click on the link to find the information that you need ...

Page 43: ...40 4 Troubleshooting Overview First Steps Common Problems and Solutions Technical Support ...

Page 44: ...k just powered off without pressing the Power Menu button Why This may occur under any of the following circumstances Your Jetpack will automatically turn off after a certain period of time to save battery if there are no connected devices and if you set Automatic Shutdown on from My Jetpack Home page This can be changed at http my jetpack Jetpack Settings Preferences Automatic Shutdown Switching ...

Page 45: ... access the http my jetpack Why Ensure that your Wi Fi is enabled on your device and that you have selected the correct Wi Fi name SSID for your Jetpack connection Also make certain that you are entering the correct full URL address as http my jetpack If this URL address does not work for you then try the IP address http 192 168 1 1 I cannot Sign In to http my jetpack Why Ensure that you are enter...

Page 46: ...43 5 Product Specifications and Regulatory Information Regulatory Statements Safety Hazards Limited Warranty and Liability Trademark ...

Page 47: ...onsidered safe for use by the public This product meets current FCC Radio Frequency Exposure Guidelines The reported SAR value of the device is 1 55 W kg Additional details at FCC website www fcc gov oet ea Body Worn Operation Please note this important safety information regarding radio frequency RF radiation exposure and near body operation To ensure compliance with RF exposure guidelines the de...

Page 48: ...ties or where medical life support equipment is located as such equipment could be affected by your device s external RF signals Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of six inches must be maintained between a device and a pacemaker in order to avoid potential interference with the pacemaker These recommendations are consistent with the indep...

Page 49: ...iance to IEEE 1725 Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metallic conductive objects to contact battery terminals Replace the battery only with another battery that has been qualified with the system per this standard IEEE Std 1725 Use of an unqualified battery may present a risk of fire explosi...

Page 50: ...livered with proof of warranty coverage e g a dated bill of sale the consumer s return address daytime phone number and or fax number and complete description of the problem transportation prepaid to the place of purchase or to an authorized service center for repair or replacement processing In order to be referred to an authorized service center in your area please contact Verizon Wireless Custo...

Page 51: ...ce marks used in this user manual are the property of Franklin Wireless or their respective owners Nothing contained in this user guide should be construed as granting by implication or otherwise a license or right of use of Franklin Wireless or any other Trademark displayed in this user manual without the written permission of Franklin Wireless or its respective owners The names of actual compani...

Page 52: ...49 6 Glossary ...

Page 53: ...tached to an IP network ISP Internet Service Provider Kbps Kilobits per second LAN Local Area Network MAC Address Media Access Control address Mbps Megabits per second MSID Mobile Station Identifier Network Operator The vendor who provides your wireless access Port A virtual data connection used by a program to exchange data Port Forwarding A process that allows remote devices to connect to a spec...

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