formlabs Form Cure L, Installation And Usage Instructions

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Troubleshooting | 29
7 Troubleshooting
For detailed guidance and visual assistance, visit support.formlabs.com .
7.1 Collecting diagnostic logs
The Form Cure L maintains diagnostic logs to provide detailed information about the machine
that may expedite issue investigation. After experiencing any error or unusual behavior on the
Form Cure L, include the diagnostic logs with other relevant observations and details when
contacting
Formlabs Support or a certified service provider The options for sharing diagnostic
logs vary depending on the machine’s connection type.
7.2 Performing a factory reset
A factory reset erases diagnostic information and custom settings, including
networked connections. Do not perform a factory reset before contacting Formlabs
Support or a certified service provider. The stored diagnostic information may
be helpful to Formlabs Support or a certified service provider to assist with
troubleshooting.
7.3 Troubleshooting errors or abnormal activity
In the case of errors or abnormal activity with the Form Cure L, reference the following
errors, causes, and proposed solutions. Complete the initial troubleshooting steps and
carefully document all results. Contact
Formlabs Support or a certified service provider for
additional guidance.
7.3.1 Resolving abnormal functions
Error Cause Solution
The display does not
turn on.
• Power failure or a faulty
electrical connection
• Disconnect and reconnect the power.
• Plug the power cable into a
different outlet.
The touchscreen
is unresponsive.
• Faulty or damaged
touchscreen
• Disconnect and reconnect the power.
• Replace the touchscreen.
The door does not
fully close.
• The turntable is not
mounted properly
• The printed parts inserted
into the Form Cure L are
blocking the door
• Remove and reseat the turntable on
its mount.
• Adjust the position and orientation of
the printed parts on the turntable.
The 375 nm and 405 nm
LEDs and secondary white
LEDs do not turn on.
• Power failure or a faulty
electrical connection
• Disconnect and reconnect the power.
• Plug the power cable into a
different outlet.
The 375 nm and 405 nm
LEDs do not turn on.
• The Form Cure L has
not reached its target
temperature
• Power failure or a faulty
electrical connection
• Wait for the machine to reach its
target temperature.
• Disconnect and reconnect the power.
• Plug the power cable into a
different outlet.
NOTICE