Ford TRANSIT COURIER, Owner'S Manual

Page: 264 / 306

Phone
Possible Cause and Resolution Symptom
During a call, I can hear
excessive background noise. – Incorrect cell phone settings.
•
Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•
Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•
Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me. – System restart required.
•
Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. – Incompatible cell phone.
•
Check the compatibility of your cell phone on the
local Ford website.
– Incorrect cell phone settings.
•
Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•
Switch automatic phonebook download on. See
Settings (page 254).
– Cell phone malfunction.
•
Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•
Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•
Switch automatic phonebook download on. See
Settings (page 254).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
260
Tourneo Courier/Transit Courier (C4A) Vehicles Built From: 16-09-2021, CG3822en enGBR, Edition date: 202106, First-Printing
SYNC™ 3 - Vehicles With: Touchscreen Display