3.
Confirm
software
installation in the In-
fotainment system.
4. Remove all vehicle keys and exit the ve-
hicle.
5. Make sure that all vehicle occupants
leave the vehicle and that no animals
are
left
in the vehicle.
6. Lock the vehicle.
Before starting the engine again, read the
notification
in the Infotainment system
about the completed
software
installation.
Observe the relevant instructions if the
software
installation failed.
Functional restrictions during software
installation
Control units, functions and displays are
not available during
software
installation.
Do not use the vehicle during this time.
— Central computer of the Infotainment
system: during the
software
installation,
the central computer, the display and
control unit and other control devices are
not available.
— Vehicle with connectivity services: no
services are available during
software
in-
stallation. This also in includes the eCall
Emergency System.
— Switching on the ignition during the
soft-
ware
installation may cause the follow-
ing error message:
Error: emergency
call Please contact workshop
. This is
normal in this instance. Wait for a few
minutes until the message disappears.
After installing the software
After
installing the
software
and before
starting the engine, read the message in
the Infotainment system or on the instru-
ment cluster that
confirms
that installation
is complete. The vehicle may need up to
1 minute to display the status of the system
update.
— You can start the engine once the
soft-
ware
has been installed correctly.
— If the
software
installation failed:
→
page 216.
Troubleshooting for system up-
dates
Please refer to at the start of the
chapter on page 214.
Software installation failed
— If
software
installation is unsuccessful,
a corresponding error message will be
displayed on the Infotainment system or
instrument cluster. Observe the corre-
sponding messages and warnings.
— Control units will no longer function or
will not function correctly in the event of
a critical installation error. No functions
or displays are available until the fault is
rectified.
Do not use the vehicle. If this
occurs, please contact Ford Customer
Care.
Should I carry out the system update?
It is in your own interests to install system
updates as soon as possible. If the driver
repeatedly rejects the system update, it will
then be necessary to visit a suitably quali-
fied
workshop.
Can I stop the system update software
installation?
No, this is not possible.
What will happen if software installa-
tion is interrupted?
If
software
installation is interrupted, for
example due to damage to the electrical
system in the vehicle, it is possible that
control units will be not be updated and
may be damaged due to incomplete
soft-
ware
installation.
Connected Vehicle
What is a connected vehicle?
A connected vehicle has technology that
allows your vehicle to connect to a mobile
network and for you to access a range of
features. When used in conjunction with
the FordPass app, it could allow you to
monitor and control your vehicle further, for
example checking the tyre pressures, the
fuel level and the vehicle location.
216
Mobile online services
Summary of Contents for TOURNEO CONNECT
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