Customer assistance
231
Getting the service you need
At home
Ford Motor Company and Ford of
Canada have authorized
dealerships to service your vehicle.
When you need warranty repairs
your selling dealer would like you
to return to it for that service, but
you may also take your vehicle to
another Ford Motor Company
dealership authorized for warranty
repairs. Certain warranty repairs
require special training though, so
not all dealers are authorized to
perform all warranty repairs. That
means that depending on the
warranty repair needed, the vehicle
may need to be taken to another
dealer. If a particular dealership
can not assist you, then contact the
Customer Assistance Center.
If you are not satisfied with the
service you receive at the
dealership, speak with the service
manager. If you are still not
satisfied, speak with the owner or
general manager of the dealership.
In most cases, your concern will be
resolved at this level.
Ford Motor Company and Ford of
Canada dealerships also carry
genuine Ford parts and
accessories, providing you with
original equipment reliability.
Away from home
If you are away from home when
your vehicle needs service, or if
you need more help than the
dealership could provide, contact
the Ford Customer Assistance
Center to find an authorized
dealership to help you in the
United States
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
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