Follett VERSION 6.00, User Manual, Page: 150 / 730

04/04 150 Circulation Desk
Troubleshooting
The following table lists some messages that might appear while renewing copies
from the Renewals window. For other messages that appear while renewing
copies, see Troubleshooting at the end of Chapter 8, Checking out items."
Renewal error messages
Message Cause
This copy is at the bindery and
cannot be renewed. Please
check it in.
According to Circulation Desk, the patron is attempting to re
new a copy that is at the bindery. This might indicate the item
was not checked in when it came back from the bindery. To
proceed, check the copy in. A message similar to this one ap
pears. Make a note that the copy has returned from the bindery.
You can now check the copy out to the patron.
This copy is lost and cannot be
renewed. Please check it in.
This message might indicate the patron has found a copy that
he has previously reported lost and is trying to renew it. To
proceed with the transaction, check it in. A message similar to
this one appears. You can now check the copy out to the patron.
Note: When you check in the copy, if the patron has paid all or
part of the lost copy fine, Circulation Desk generates a refund
for the amount paid. If the patron has not made payment on
the fine, then Circulation Desk deletes the lost copy fine.
This copy is missing and cannot
be renewed. Please check it in.
The patron is attempting to renew a copy that was not ac
counted for during a previous inventory. To proceed, check the
copy in, then switch to the Check Out window, and check the
copy out to the patron.
This copy is not checked out
and cannot be renewed.
According to Circulation Desk, the patron is attempting to re
new a copy that hasn't been checked out. This could indicate
that the barcode didn't scan properly. Try scanning the barcode
again.
This copy is on hold for ...
Since the copy is not checked
out, it cannot be renewed.
According to Circulation Desk, the copy should have been on
the hold shelf. If you want to allow the transaction, switch to
the Check Out window and check the copy out to the patron.
This copy is on loan and cannot
be renewed. Please check it in.
According to Circulation Desk, someone is trying to renew a
copy that is loaned out. If you want to allow this transaction,
check the copy in and then check it out to the patron. Be sure to
inform the borrowing library that the item has returned, and
update your records.
Recirculating temporary
material. Proceed?
The copy the patron is renewing is a temporary copy, meaning
that you intended this copy to have a limited circulation life. If
you renew this copy for the patron, the temporary title and
copy will remain in the system until the copy is checked in.
See also: For information about temporary copies, see Adding
a title during a checkout" on page 139.