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If problems persist after following this basic troubleshooting guide, call Follett’s technical
service department at (877) 612-5086 or +1 (610) 252-7301.
Before calling for service
1. Check that ice is in the dispenser and that fused cubes are not causing a jam.
2. Check that circuit breaker and switches are in ON position. Display will show time setting.
3. Check that window is on securely. If window is ajar, dispenser will not operate. Display shows three
dashes when window is ajar.
4. Check that the drain is clear.
Troubleshooting guide
Symptom
Possible cause
Solution
Ice does not dispense
1. No ice in bin.
1. Check operation of icemaker.
2. Dispense switch not
closing.
2A. Press manual dispense to check operation.
2B. Check LED's on board.
3. Auger motor not operating.
3A. Check for power to motor.
3B. Check LED's on board.
3C. Check fuses for 220 V. (EDB 230V)
3D. Check auger motor cable connection.
3E. Check auger motor connection to board.
3F. Check circuit breaker.
4. Agitator motors not
operating.
4A. Check for power at fuse block.
4B. Press manual dispense. Display on VFD (Variable
frequency drive – agitator motor controller) should
show numbers. Check for loose connections.
4C. Check for output from corresponding VFD.
5. Auger motor & agitator
motors not operating.
5A. Check that window is in place. Display shows three
dashes when window is removed.
5B. Check interlock wires and connection.
6. Optional foot pedal
not operating.
6. Check for contact closure of switch inside foot pedal
enclosure.
Bags tear off pins
during filling
1. Drip tray not adjusted
properly.
1. Adjust drip tray to one notch above where bottom of
bag contacts platform.
2. Poor quality bags.
2. Try bags from another supplier.
More than one bag
opens when blower is on
1. Stainless steel chute is not
resting against bags.
1. Move chute lever to down position to position
stainless steel chute against bags.
2. Bag pins not centered.
2. Adjust bag pins so bags are centered under chute.
Bags won’t open
1. Blower switch not on.
1. Press OPEN BAG. Blower turns off after 10 minutes
without use.
2. Blower duct missing or out
of position.
2. Reinstall/re-position blower duct.
3. No power to blower motor.
3A. Verify output LED lights on board.
3B. Check for loose connections.
4. Bag pins not centered.
4. Adjust bag pins so bags are centered under chute.
5. Wet bags.
5. Install new wicket of bags.
