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26

Troubleshooting

Please see “Service” section for a description of each function.

1.  Ice machine is in running 

condition but not making ice.

2.  The CPU is not flashing.

3. Machine 

in 

TIME 

DELAY 

without full bin.

4.  Ice machine is not making ice.

Locked in PURGE.

5.  Ice machine is not making ice.

HI AMPS.

 
6.  Ice machine is not making ice.
 HI 

PRESSURE.

1. Replace compressor.
2. Replace start relay.
3. Replace start capacitor.
4. Replace run capacitor.
5. Replace main contactor.
6. Replace PC board.

1. Replace PC board.

1. Correct transport tube routing. 

2. Repair or replace shuttle mechanism.
3. Replace or reposition thermostat.

4. Correct coupling installation.

1. Replace drain solenoid valve.

2. Level ice machine. Check water 

reservoir to make sure it is not tilted 
towards the compressor.

1. Clean ice machine. Increase 

flushing frequency.

2. Replace or repair shuttle mechanism/

thermostat.

3. Straighten transport tube.

4. Replace PC board.

5. Plug in gearmotor.

 

 

(see page 15 for “no current” details)

1. Air condition area to below 100˚F
 (38˚C).
2. Reposition ice machine or properly 

ventilate. Prevent ice machine exhaust 
from recirculating.

3. Clean condenser grille.
4. Correct air flow.
 
  •  Remove any blockage from fan blades 

• Replace PC board

  •  Replace fan motor

 

Ice machine disposition 

Possible causes 

Corrective actions

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

HI PRESS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

HI PRESS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

HI PRESS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

HI PRESS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

HI PRESS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

HI PRESS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

1. Defective compressor.
2. Defective start relay.
3. Defective start capacitor.
4. Defective run capacitor.
5. Defective main contactor.
6. No output from PC board.

1. Processor has been damaged.

1. Ice jamming due to improperly 

installed transport tube causing a 
false shuttle.

2. Shuttle stuck in up position.
3. Damaged or improperly installed 

thermostat (open).

4. Transport tube backed-out of 

coupling.

1. A self-flush occurred but could 

not drain evaporator due to a 
failed drain solenoid valve.

2. A self-flush occurred but could 

not drain evaporator due to water 
reservoir or ice machine not 
being level.

1. Poor water quality causing ice to 

jam auger.

2. Damaged shuttle mechanism or 

thermostat (closed).

3. Kinked transport tube 

(thermostat systems).

4. Intermittent drive output from 

PC board. Evaporator will freeze 
causing a hi amps error.

5. Gearmotor is unplugged.

1. High ambient temperatures 

>100˚F (38˚C).

2. Poor ventilation or air 

recirculation.

3. Clogged condenser.
4. Fan not working properly. No 

air flow.

  •  Blocked fan blades
  •  No fan output from PC board
  •  Faulty fan motor

ON

OFF

Legend:

ON or OFF

FLASHING

Summary of Contents for HCE1000A

Page 1: ...A Toll free 800 523 9361 610 252 7301 Fax 610 250 0696 www follettice com Following installation please forward this manual to the appropriate operations person Operation and Service Manual After Seri...

Page 2: ...must be returned in Follett packaging If the packaging has been damaged or discarded Follett will forward at the customer s expense new packaging Note Return freight charges are the responsibility of...

Page 3: ...ication Compressor refrigerant solenoid output Wiring diagram Compressor data Gearmotor data Resistance of windings Mechanical system Evaporator disassembly Evaporator reassembly Refrigeration system...

Page 4: ...mation about the type and capacity of Follett equipment Following is an explanation of the different model numbers in the 1000 series Horizon Series Icemaker Model Number Configurations A Air cooled s...

Page 5: ...lation of Follett model 00130286 activated carbon filter in icemaker inlet water line Ambient Air temperature 100 F 38 C max 50 F 10 C min Water temperature 90 F 32 C max 45 F 7 C min Water pressure p...

Page 6: ...Easton Pennsylvania 208264 AMPS AMPS VOLTS SERIAL NO CORPORATION MODEL ServiceNo Product ModuleNo REFRIGERANT FULL LOAD AMPS StockModuleIdentificationPlate DESIGN PRESSURE HIGH SIDE MAX BRANCH CIRCUIT...

Page 7: ...ss cleaner such as 3M Stainless Steel Cleaner Polish or equivalent Monthly condenser cleaning air cooled icemaker only 1 Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air c...

Page 8: ...I WATER light comes on Fig 2 Note Do not use bleach to sanitize or clean the icemaker HI WATER Fig 2 12 Fig 3 LO WATER N A E L C Fig 4 3 Replace cover on cleaning cup Wait until machine restarts Machi...

Page 9: ...I SANITIZER Fill until HI WATER light comes on Fig 5 Note Do not use bleach to sanitize or clean the icemaker 6 Replace cover on cleaning cup Wait until machine restarts Machine will sanitize then flu...

Page 10: ...ng disposable food service grade gloves insert dry Sani Sponge kit part 00132068 Next insert Sani Sponge soaked in Nu Calgon IMS II sanitizer solution Push both Sani Sponges down ice transport tube wi...

Page 11: ...power switch ON Ice pushes Sani Sponges through tube Fig 11 12 Place a sanitary 2 gallon or larger container in bin or dispenser to collect Sani Sponges and ice for 10 minutes Collect 5 5 lbs of ice f...

Page 12: ...ed in detail as follows Water system Electrical control system Mechanical assembly Refrigeration system Bin full The Horizon icemaker overview The Follett Horizon icemaker uses a horizontal cylindrica...

Page 13: ...will sense the activation During normal operation the water level rises and falls between the Normal High and Normal Low sensors As water is consumed to make ice the level will fall until the Normal...

Page 14: ...ion and auger drive systems immediately shut down Note The fan motor will continue to run for 10 minutes to cool condenser The TIME DELAY light comes on initiating the time delay period When the time...

Page 15: ...lenoid is energized If water is not detected at the normal low sensor within 120 seconds a soft error will occur The machine will shut down but the water feed solenoid will remain energized Should wat...

Page 16: ...RESET J34 J33 J32 J31 1 230Vac SIGNAL RETURN 2 J3 GRAY GRAY PAIR HI PRESS HIGH PRESSURE OPENS EXCESS P 2 PE OPEN 425 PSI CLOSE 295 PSI K1 C NO L1 J7 J4 J5 MOTOR FAN J17 J18 J2 BRN BLU 1 2 3 J50 6 Amp...

Page 17: ...8 7 8 8 1 Water cooled Condenser water temp 50 F 10 C 60 F 16 C 70 F 21 C 80 F 27 C 90 F 32 C 7 0 7 0 7 4 6 7 8 0 Locked rotor amps 54 Gearmotor data Brother Gearmotor current 2 8A nominal Locked rot...

Page 18: ...screw and remove stream divider as shown 3 Unplug and remove gearmotor as shown 4 Remove all traces of petrol gel from the auger shaft Fig 13 Fig 14 Fig 15 5 Unscrew and disconnect transport tube from...

Page 19: ...Fig 16 8 Loosen nut on V band clamp and remove 9 Remove V band clamp from front of evaporator 10 Remove main housing as shown Fig 17 11 Remove and discard mating ring and seal 12 Carefully remove aug...

Page 20: ...t with liquid soap in the area shown and slip on seal and spring Note Do not touch the sealing surfaces Use cardboard disk to install Fig 20 5 Reinstall main housing as shown Fig 18 Evaporator reassem...

Page 21: ...making sure that insulation is properly seated between gearmotor and main housing as shown 16 Firmly tighten four gearmotor bolts in place removed for clarity Note Shuttle housing Fig 21 6 Orient aug...

Page 22: ...21 Lubricate body of stream diverter with petrol gel and reinstall 22 Plug gearmotor power cord into electrical box Fig 24 17 Insert a bolt into the auger shaft and finger tighten 18 Using a wrench r...

Page 23: ...ge suction 218 31 241 33 277 35 313 38 349 41 1503 213kPa 1661 234kPa 1909 241Kpa 2158 262kPa 2406 282kPa 15 03 2 13bar 16 61 2 34bar 19 58 2 41bar 21 58 2 62bar 24 06 2 82bar Water temperature Water...

Page 24: ...factory warranty Evacuation Evacuate the system to a level of 500 microns When the 500 micron level is reached close all valves Allow the system to sit for approximately 20 minutes During this period...

Page 25: ...the flag is down out of the sensor When the bin fills to the top and ice can no longer move through the tube the machine will force the shuttle flag up into the sensor shutting the machine off The sh...

Page 26: ...TIME DELAY CLEANING SERVICE HI AMPS HI PRESS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEANING SERVICE HI AMPS HI PRESS DRAIN CLOG HI WATER CPU LO WATER POWE...

Page 27: ...ble causes Corrective actions POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEANING SERVICE HI AMPS HI PRESS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLE...

Page 28: ...ent parts Evaporator assembly Order parts online www follettice com 8 9 12 11 10 37 28 39 40 23 34 38 41 33 29 35 17 18 18 31 30 26 23 24 25 24 24 27 23 36 32 23 13 14 15 16 1 3 19 17 23 28 18 5 20 21...

Page 29: ...130674 21 Gasket sanitizer 00124032 22 Cap sanitizer includes 00124032 00130880 23 Tubing water 3 8 OD 502719 24 Tubing water 1 4 OD 502079 25 Hardware mounting evaporator cap 00130989 26 Solenoid wat...

Page 30: ...Air cooled assembly 30 Order parts online www follettice com 12 11 5 13 14 15 6 4 1 2 3 8 7 10 9...

Page 31: ...00117077 6 Insulation bulb TXV 00106534 7 Drier 502724 8 Valve expansion thermal includes 502830 and 00106534 00130997 9 Insulation TXV 502830 10 Hardware evaporator mounting base set of four 00130971...

Page 32: ...32 Water cooled assembly Order parts online www follettice com 5 11 12 13 13 10 6 19 20 17 18 1 4 2 8 7 9 15 16 15 12 14 3 11...

Page 33: ...expansion thermal includes 502830 and 00106534 00130997 9 Insulation TXV 502830 10 Condenser w c 00117234 11 Elbow water 90 00129478 12 Valve shut off water 502222 13 Coupling 206411 14 Hardware evapo...

Page 34: ...34 Electrical box 1 2 6 4 5 7 8 9 10 3 15 14 13 12 11 Order parts online www follettice com...

Page 35: ...0121814 5 Clamp run capacitor 00117044 6 Relay compressor starting 00141648 7 Contactor 00117010 8 Capacitor compressor starting 00141663 9 Cap capacitor 00123216 10 Bracket capacitor 207625 11 Switch...

Page 36: ...36 Integration kit top mount and Satellite fill Order parts online www follettice com 8 7 6 5 4 11 12 11 12 8 7 6 5 4 13 2 1 10 2 2 10 9 2 1 Top mount configuration Satellite fill configuration...

Page 37: ...6m 00171298 10 Insulation transport tube 501176 11 Insulation elbow 00168922 12 Insulation actuator 00168930 13 Ice transport tube top mount 30 762mm 00171306 Not shown Integration kit top mount 0017...

Page 38: ...MO TOR COM PRE SSO R THE RMA LLY PRO TEC TED MAX BRAN CH CIRC UIT FUSE SIZE MIN BRAN CH CIRC UIT AMP ACIT Y DES IGN PRE SSU RE HIG H SID E AMP S AMP S C R REF RIG ERA NT East on Pen nsy lvan ia VOL T...

Page 39: ...water inlet 502925 8 Coupling includes 00144675 00171207 9 O ring 00144675 10 Bulkhead fitting 00171215 11 Nut 00145342 12 Hose clamp 500377 13 Power cord 240V 00134445 14 Louvered docking assembly in...

Page 40: ...801 Church Lane Easton PA 18040 USA Toll free 800 523 9361 610 252 7301 Fax 610 250 0696 www follettice com 00171629R00 05 07...

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