Logix
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520MD+ and 510+ Digital Positioners FCD LGENIM0105-15-AQ – 05/16
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19.4 Help From Flowserve
19.4.1 Phone Support
Over-the-phone troubleshooting is often available for positioner is-
sues. Should your positioner be experiencing problems, or if you have
questions that are not answered by this manual, feel free to call your
local sales representative or a Quick Response Center (QRC). See the
back cover of this manual for contact details.
19.4.2 Returning the 500+ Positioner for Service
If troubleshooting is unable to solve the problem, the unit may be
returned. Please follow the steps below.
1. Request a Return Goods Authorization (RGA) form. An RGA form
will be e-mailed to you to accompany the unit being returned.
2. Remove all fittings, brackets, filters, feedback arms, etc. from the
unit before packaging.
3. If the unit was operated with a gas other than clean air, please
include the related MSDS with the return.
4. Complete the RGA form. Write any specific issues with the posi-
tioner you would like us to evaluate. Please include the customer
name and contact information
5. When packaging, please secure the unit in a method that will
insure it will reach our facility undamaged (the weight of posi-
tioners will often settle through packing peanuts and pop large
air packets).
6. Please insert a copy of the completed RGA form inside the pack-
age and write the RGA number on the outside of the package.
Send the unit to the address at the bottom of the form.
If the cause of the unit failure is found to be a manufacturing defect
and the unit is within the warranty period (18 months from manufac-
ture) it will be repaired free of charge. If no problem is found with the
unit and the unit is still under warranty, a fee for the evaluation will
be required. If the cause of the unit failure is not covered under the
warranty a fee will be charged for the evaluation and a quote will be
provided showing the cost of the repair. If the customer decides to
purchase a new positioner, the evaluation fee will be waved.