Camera Link Module Accessory
102-PS242-100-02
Rev100
October 2011
Page 11 of 16
2.6
Troubleshooting the FLIR Camera Controller GUI
If the FLIR Camera Controller GUI does not link with the camera, you may see the popup shown below
which indicates that the GUI has not been able to communicate with the camera.
Figure 10: FLIR Camera Controller Error Message
If this is the case, verify the following:
The USB Cable is properly connected to both the computer and the Accessory Module so that
there is a green LED illuminated on the accessory.
Verify that you selected the proper port if it was not detected automatically. Select Advanced,
then Next in the Tools→Connection dialog box. Also, try disconnecting and then re-connecting
the cable to the PC. If the GUI was launched before the cable was connected, close the GUI,
connect the cable, and then re-launch the GUI.
The Baud rate must be set in the Tools→Connection dialog box. The Tau camera supports Baud
rates of 57600 and 921600. The Tau camera automatically detects if the Baud Rate of the first
incoming message is either 57600 or 921600 and will communicate at that Baud Rate until reset.
The Port may be occupied by another application. Shut down any other applications that may be
using the port. Also, multiple instances of the FLIR Camera Controller GUI Program can be
instantiated using different ports so be sure the camera you are interested in controlling is actually
connected to the physical port that was verified in the Device Manager in Section 3.2, step 5.
Verify that the camera is powered by checking that the camera is producing an image on an
analog monitor. On cameras with a shutter installed, listen for the sound of the FFC at startup.
There will be a clicking sound as the shutter is moved in and out of the field of view in the first 5
seconds after power is applied.
If the GUI says SWIR Camera Controller on the top, try to use Camera→Select to select FLIR
rather than SWIR. If this option is not present, you will need to uninstall the GUI using the
Windows Uninstall utility via the Windows Control Panel and delete the Program Files directory
(C:\Program Files (x86)\Flir Systems\Camera Controller GUI). You will also need to download
and install the latest .NET Framework from Microsoft (
http://www.microsoft.com/net/download
).
It is best to use the client profile from the web. Once this is updated, install the Camera Controller
GUI and use Camera→Select to select FLIR rather than SWIR.
If you cannot initiate serial communication with the camera after verifying these items, refer to the
frequently asked questions (FAQ) at
http://www.flir.com/cvs/cores/knowledgebase/
. Additionally, a FLIR
Applications Engineer can be contacted at
888.747.FLIR (888.747.3547).
3.0
Communications via Camera Link
