Preliminary Document
15
8.0
How To Return Components
If you encounter a problem that requires sending keypad(s) or base(s) to Fleetwood for service, please enclose a
cover letter with an itemized list of product being returned with a description detailing the problem with each
component. Be as accurate as you can
and be sure to include your Name, Return/Billing address and phone
number.
Before shipping the product back to Fleetwood, the owner should contact our Product Service Coordinator at
1-888-GO REPLY (467-3759)
to obtain a Return Material Authorization (RMA) number prior to shipping the product back to the factory.
NOTE:
An RMA number MUST be obtained before shipping product back to Fleetwood. Fleetwood will not accept
any product without a RMA Number
For product under Warranty, see section 10.0 “Limited Product Warranty”.
Unless otherwise specified, all parts should be sent to:
Fleetwood Group, Inc.
Electronics Division
Product Service Coordinator
11832 James Street
Holland, MI 49424
Phone Support
To reach
Fleetwood’s Technical Support
, call
1-888-467-3759
.
Fleetwood’s standard hours are Monday through Friday 7:00 AM to 3:30 PM Eastern Standard Time.
