Troubleshooting
If Inspire HR isn't working properly, see our troubleshooting steps below. Visit
for more information.
Heart-rate signal missing
Inspire HR continuously tracks your heart rate while you're exercising and
throughout the day. If the heart-rate sensor on your tracker has difficulty detecting
a signal, dashed lines appear.
If your device doesn't detect a heart-rate signal, first make sure heart-rate tracking
is turned on in the Settings app on your device. Next, make sure you're wearing
your tracker correctly, either by moving it higher or lower on your wrist or by
tightening or loosening the wristband. Inspire HR should be in contact with your
skin. After holding your arm still and straight for a short time, you should see your
heart rate again.
GPS signal missing
Environmental factors including tall buildings, dense forest, steep hills, and even
thick cloud cover can interfere with your phone's ability to connect to
GPS satellites. If your phone is searching for a GPS signal during an exercise, you'll
see an icon at the bottom of the screen.
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