© 2020 Carrier
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Appendix A.5.1
Taking a Capture with Older Firmware
If the MB485ETH-CG firmware is from before November 2017, the Diagnostic Capture can be done by
downloading the MB485ETH-CG Toolbox software but network connections (such as Ethernet and Wi-Fi)
cannot be captured (if a network diagnostic is needed take a Wire Shark capture).
Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will
accelerate diagnosis of the problem.
•
Ensure that MB485ETH-CG Toolbox is loaded onto the local PC. Otherwise, download the
MB485ETH-CG-Toolbox.zip via the Sierra Monitor website’s
•
Extract the executable file and complete the installation.
•
Connect a standard Cat-5 Ethernet cable between the PC and MB485ETH-CG.
•
Double click on the FS Toolbox Utility.
•
Step 1:
Take a Log
o
Click on the diagnose icon of the desired device
Ethernet Port
Figure 50: Ethernet Port Location
