HotPort 3203 Outdoor Wireless Mesh Node
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Appendix A- Contacting Firetide
As a Firetide customer, you are entitled to receive free support services on our web site and from
your authorized Firetide dealer.
Register with Us Now to Access our Support Web Site
Registering as a customer on our web site entitles you to free information and materials to help
you get the most from your Firetide mesh network. Visit
www.firetide.com/support
for information
on becoming a registered customer and for access to our support materials.
Dealer Provided Technical Support and Warranty Services
If you need additional technical assistance that is not available on our web site, please contact
your Firetide dealer directly. All authorized Firetide dealers are trained and authorized to provide
technical support and warranty services for our products and have qualified technical staff
available to help you build and maintain your Firetide mesh network.
Product Returns
Please contact your Firetide dealer for instructions on returning defective or damaged products
for repair or replacement. Do not return products to Firetide, Inc. Please keep all original
packaging materials in the event they are needed to return the product for servicing.
Sales Assistance
If you need additional HotPort wireless mesh nodes or accessories, please contact your Firetide
dealer directly. If you do not know your dealer’s name, simply email
and we
will send you the dealer information you need. To help us provide the best service possible, be
sure to include your phone number, address, and the serial numbers of the HotPort nodes at your
location.
